• Provide technical service leadership and support on the DRX Revolution Mobile X-ray System.
• Direct involvement between worldwide service organization, manufacturing and development.
• Provide Technical Support for DRX Revolution Mobile X-ray Systems.
• Manage and resolve complex escalated customer site problems
• Lead projects to drive product improvement of quality, cost and customer satisfaction
• Pull and analyze data using Excel or statistical software to discover, monitor, and improve equipment reliability
• Develop service documentation, modification instructions and service bulletins to provide product information to the field
• Maintain service parts strategy and instruct service training classes
• Complete operator training and small project installation work, product commissioning
• Responsible for Company vehicles, tools, spares and customers’ treatment plants.
• Carry out routine maintenance of timber treatment plants and associated equipment at customers’ premises, including completion of condition/service reports 
• Breakdown repair and fault diagnosis at customers’ premises mises, including completion of condition/service reports.
• Commissioning and installation of new plants and upgrades to existing plants.
• Practical operator training to ensure safe operation of timber treatment plants and responsible use of chemicals.

Skills: Technical Leadership, Customer Support, Troubleshooting, Data Analysis, Documentation, Equipment Maintenance, Installation/Commissioning, Training

• Carry out planned maintenance and breakdown calls on customer’s equipment, by company procedures.
• Liaise with the Service Department daily to determine the program of work.
• Prioritize and attend all breakdowns as notified most efficiently and cost-effectively, within 48 hours, unless otherwise agreed.
• Carry out all Contract Servicing as arranged with the service scheduler ensuring that the most cost-effective work programme is carried out.
• Follow product service, repair, and installation method statements.
• Carry out all installation by the relevant British and European Standards, following all safety guidelines and instructions issued as agreed with the client.
• Record all information on work carried out electronically or on the appropriate Service Form
• Ensure the customer or authorized representative approves the work completed as acceptance that work has been carried out to their satisfaction.
• Forward service report forms to head office daily by administration procedures, to enable invoices to be raised.
• Prepare and submit accurate weekly details of time worked and expenses incurred in the fulfillment of the work by company procedures
• Carry out work anywhere in the UK or abroad
• Act as a Bioquell representative with their customers

Skills: Planned Maintenance, Breakdown Response, Service Scheduling, Contract Servicing, Installation, Compliance, Documentation, Customer Approval, Reporting, Time Management, Travel Flexibility, Customer Representation

• Responsible for monitoring C7-C18 engine health for performance-related issues including software and engine electronics.
• Identify engine control systems issues, and define the problem in terms of symptoms, application, and conditions.
• Work with dealers and engineering to determine the root cause of the problem and collect any information needed to support the issue.
• Work with engineering to provide better guidance on interim corrective actions to the field quickly to minimize warranty impact.
• Participate in developing permanent corrective actions for the problem, validating the solution and publishing corrective actions.
• Publications will include service magazines, engine news, technical information bulletins, and service letters.
• Initiate product improvement programs through PIP / PSP warranty program preparation to address the commercial/business impact of field problems.
• Provide product support to dealer personnel, machine product service engineering groups, design engineers, and service technical representatives (GCI, Forestry, Industrial, BCP, Mining, etc).
• Conduct dealer and customer visits to personally provide technical assistance on urgent field problems
• Provide IPSD DSN Tier 2 analysts guidance on difficult DSN tickets and work with engineering to answer any unresolved questions.
• Find replacement parts by reading machine technical diagrams
• Assist with installation and commissioning of new equipment
• Report detailed repair information to the maintenance database
• Ensure that all safety policies are being followed and enforced

Skills: Engine Monitoring, Issue Diagnosis, Root Cause, Corrective Actions, Technical Writing, Warranty Management, Product Support, Field Assistance, Parts Identification, Commissioning, Reporting, Safety

• Timely and professionally handle field service calls and issues arising from the field service visits,
• Communicate regularly with the National Service Manager to coordinate schedules and set priorities.
• Travel to customer sites and conduct troubleshooting and analysis on all Armstrong products.
• Traveled to customer sites and conducted system start-ups for DE products, configured building equipment, control systems, central plants, and remote monitoring for system performance assurance.
• Communicate with the customer to ensure satisfaction and implement corrective actions
• Present training on-site training seminars for regional representatives and customers.
• Maintain customer service relationships through customer phone support, on-site service visits and system commissioning activities.
• Initiate Service Warranty claims for processing through the Armstrong service management system.
• Compile and review site commissioning/start-up/warranty field reports for all Armstrong products.
• Assist in the handling of the returned goods process.
• Participate in the qualification and supervision of third-party service representatives.
• Create and maintain service information in the company enterprise database.
• Troubleshoot complex electrical issues relating to CNC and PLC-controlled systems
• Diagnose mechanical and pneumatic issues systematically using technical plans
• Perform necessary repairs to OE specification

Skills: Field Service, Scheduling, Troubleshooting, System Start-up, Customer Communication, On-site Training, Warranty Processing, Reporting, Electrical Diagnosis, Mechanical Repairs

• Trains customers and internal employees on products, performance improvements, and quality standards to ensure total customer satisfaction.
• Follows up with customers on performance by evaluating data-driven metrics and output results.
• Performs installations and support utilizing hand tools, multimeter, ability to read wiring schematics, mechanical skillset, and PLC ladder logic understanding.
• Performs system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove, or modify existing configurations and supporting peripherals.
• Consult with customers and internal management for final approval of proposed modifications and documentation.
• Assists the engineering department in the testing of new software and hardware.
• Develops recommendations to enhance or replace existing hardware and/or software based on customer experience.
• Submits written and accurate reports promptly.
• Interacts with customers to analyze and solve hardware and software issues
• Disassembles and reassembles machines to repair or replace worn or malfunctioning components and consumables.
• Provides excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied
• Writes accurate and timely reports.
• Makes recommendations to the Customer Service management team to improve customer service or workflow efficiency.
• Assists in the testing, and development of new software and hardware to enhance quantitative and qualitative customer needs.
• Drives continuous improvement for all customer service implementation and activities while upholding the highest standards of quality and professionalism.
• Gathers data, creates, composes, and edits user instructions and customer reports.
• Ensures that all related work is performed properly, efficiently, and in a cost-effective manner.

Skills: Customer Training, Performance Evaluation, Installation, System Analysis, Workflow Optimization, Technical Consultation, Testing and Development, Reporting, Troubleshooting, Machine Repair, Customer Service, Continuous Improvement, Documentation, Cost Efficiency

• Experience supporting X-ray medical equipment
• Hold Lean Six Sigma Certified
• Shows ability to teach and mentor others in the service community
• Must be self-motivated, self-directed and results-oriented
• Strong organizational skills, and ability to present data in a clear and concise manner
• Ability to prioritize and manage multiple tasks and projects
• Effectively interacts with people across organizations around the world
• Demonstrates an understanding of project management concepts through effective participation in teams and assignments
• Available to provide support for Field Personnel on a 7x24 basis (infrequent)
• Proficient Computer skills - MS Office
• Good computer skills and a good driving record.
• Good fine motor skills and ability to use small tools.

Qualifications: BS in Electrical Engineering with 5 years of Experience 

• Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
• Good understanding of IT, Networks and Software solutions
• Flexible and proactive team player able to multi-task using own initiative to make timely and effective decisions without supervision
• Methodical approach to problems with good attention to detail and accurate record-keeping
• Self-motivated, determined and result-orientated, enjoying and responding well to challenges
• Positive, can-do attitude with a logical approach to problem-solving, not afraid to challenge and change the ways things are done to improve efficiency and effectiveness
• Excellent written and oral communication skills
• Flexible approach to working hours and patterns inclusive of anti-social hours, such as weekends and bank holidays
• Basic skills in wiring and mechanical fitting and use of both bench and hand-portable test equipment
• High level of product knowledge capability and good mechanical aptitude and analytical ability.
• Proficient analytics tools user
• Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)

Qualifications: BS in Mechatronics Engineering with 6 years of Experience

• A confident user of bench and/or hand tools
• Warehouse and wheelchair experience
• Strong customer service skills with an empathetic approach
• Can do attitude with natural engineering /fault-finding abilities
• Experience working in the domestic appliance industry or similar is desirable
• Experience as an Engineer, QA Engineer, Certified Electrician, or similar technical profile in a consumer electronics company
• Experience in a role in which bug identification, reporting, and tracking were key
• Embedded systems knowledge
• Experience with Jira, Salesforce, Netsuite, and Confluence
• Experience in Incident Management
• Hold ITIL certification
• Excellent interpersonal skills and experience dealing with clients

Qualifications: BS in Industrial Engineering with 4 years of Experience 

• Working experience in marine or machinery
• Must have experience working in difficult environments (temperature, noise, dirt)
• Good communication skills with fluency in English speaking, self-motivated
• Must be willing to travel frequently and work after hours
• Acceptance of field working environment and travel requirements
• Excellent written and spoken English
• Recognized product training on food processing equipment
• Strong communicator with analytical skills and the ability to work under pressure
• Experience in field service in an equipment/software manufacturing environment
• Ability to calculate figures and amounts such as fractions, ratios, deviations, proportions, percentages, area, circumference and volume.
• Ability to translate data into an effective plan for reaching company goals

Qualifications: BS in Automation Engineering with 5 years of Experience

• Experience in relevant electronic/computer field service support.
• Capability of preparing operating instructions, analyzing system capabilities and resolving questions about system software.
• Possess expert knowledge of networking, open system standards and deployment technologies 
• Be able to demonstrate a high degree of accuracy and attention to detail.
• Due to the requirement to provide hardware troubleshooting and repair support in austere locations
• Technical experience providing research and collaboration with equipment designers and/or hardware engineers in the planning, design, development, and utilization of computer systems.
• Familiar with communications over networks and interfaces with clients and servers.
• Have an in-depth knowledge of security, information assurance concerns, cryptographic techniques and how they work.
• Experienced in working with Software Development Kits (SDKs) and Application Programming Interface (APIs).
• Mechanical, electrical, computer, and software experience  
• Excellent customer service  

Qualifications: BS in Mechanical Engineering with 4 years of Experience