• Providing first-level application support for Microsoft Dynamics 365 and Epicor applications
• Being customer-focused to clearly and quickly define and resolve service desk requests
• Record, track and document the service desk requests
• Successful and unsuccessful decisions made, and actions taken
• Administer new users and user amendments, create and update procedural documentation
• Working with development teams support the testing
• Deployment of Dynamics 365 changes and updates
• Conduct spikes (investigations) into new functionality/updates to the Dynamics 365 platform
• Provide assistance with master data coordination, outside normal business hours on-call support
• Work with developers and sales department members
• Ensure equipment fulfills the latest high technology level and meets customer needs.
• Train experts from different industries on using systems.

Skills: Microsoft Dynamics 365 Support, Epicor Application Support, Customer Service, Service Desk Management, User Administration, Collaboration with Development Teams, Technical Investigation, On-call Support and Training

• Develop and support BMC Control-M in Unix and Windows environments.
• Work with application support to validate software upgrades and patches
• Ability to work on and time manage several projects at a time
• Interact with client-side data ingestion personnel
• Ability to collaborate successfully and effectively with team members
• Some off-hour and weekend work
• Configure, manage, deploy and monitor SparkBeyond systems using cutting-edge technologies.
• Provide application and operating system support services to customers.
• Direct communication with users (internal & external) about their needs and requirements.
• Work with a variety of technologies, methods, platforms and practices on a cloud, on-premises and other virtual environments.
• Support data management activities such as load and transfer of data between a variety of infrastructures.

Skills: BMC Control-M Development and Support, Software Upgrade Validation, Project Management, Client Interaction, Team Collaboration, Flexibility with Work Hours, SparkBeyond Systems Management, Application and OS Support

• Manage Escalated Tickets From Service Desk & Ensure OLA & SLA targets are not breached
• Be the first point of contact whenever there is an issue that requires escalation by Service Desk.
• Analyze & troubleshoot the issue & gather more details - The majority of issue descriptions don’t contain necessary & relevant information required to understand or reproduce the issue. 
• Be responsible to deep-diving into the issue, obtaining relevant information from the client (person who registered the issue)
• Determine whether it is an actual issue (or valid service request) & provide a full-picture description of the problem/request
• Check communication logs to obtain requested data
• Validate / Check service behavior from API calls or UI
• Perform the requested operation in the application (Operation which is not accessible to the client, for example: Add new game, Block one of the providers…)
• Installation and start-up and service of metrology equipment at the customer site
• Perform measurements of components from around the world and across all industries
• Help demonstrate the immense opportunities of technology through compelling measurement reports.

Skills: Technical Troubleshooting, Communication Skills, Problem-Solving, Data Analysis, Customer Service, Technical Proficiency, Equipment Installation and Service, Measurement and Reporting

• Act as a primary point of contact to business users
• Act as subject matter expert on proprietary applications
• Investigate root cause of break/fix issues and update the code to correct the problem
• Work closely with engineering, quality control, release management, and business analytics teams to troubleshoot and resolve production issues
• Maintain and present monthly incident management reporting to business stakeholders.
• Acts as the first point of support for system incidents including trading applications.
• Level 1, 2, trading for Traders, Portfolio Managers, and Analysts.
• Level 1 Market Data service support and document requests for trading tool enhancements.
• Capable of making independent decisions while mitigating risk.
• Perform daily AM and PM checks per documented processes and procedures.
• Generate ad hoc quantitative and qualitative analysis reports for users.
• Tracking change requests and high severity incidents in accordance with defined service levels.

Skills: Client Relationship Management, Technical Expertise, Problem Solving and Troubleshooting, Collaboration, Incident Management, Market Data Support, Decision Making and Risk Management, Process Adherence and Reporting

• Automate boring manual tasks
• Designing and implementing scripts and PaaS routines in an enterprise environment.
• Become the link between several dev teams across an ever-expanding infrastructure.
• Become the interface for stimulating and varied problem solving with a massive client
• Managing troubleshooting at all levels and collaborating with the devs 
• Solve and deploy the updated versions of the software.
• Lead in the identification and resolution of complex user/customer issues.
• Administer the Power BI and Dynamics systems
• Ensure all incident details are recorded correctly and competently.
• Overseeing daily tasks with minimal supervision.
• Continuous evaluation and improvement of support practices, development, documentation, and completion of required/agreed tools.
• Contact person for customers, partners, and the sales team in case of any technical questions and support cases

Skills: Scripting and Automation, Interdisciplinary Communication, Problem Solving, Technical Troubleshooting, Software Deployment, Leadership in Issue Resolution, System Administration, Customer Support and Relationship Management

• Own the application and ensure all BAU tasks are addressed accordingly.
• Communicate with client and parallel vendor teams and resources to achieve 100% Service Level Agreements.
• Manage and Coordinate with teams to understand current and ongoing developments to keep up to date with issues and project-related tasks.
• Become a knowledge base of application level-2 ecosystem and tasks, as POC.
• Understand and know how to monitor and manage the Application Support scripts, which sit on the application's physical machine.
• Communicate with the relevant teams to understand the services related to the application.
• Troubleshoot queries and any application-related incidents and requests, via the ticketing system and email.
• Continuously work on growing the application level-2 scope.
• Conduct regular Catch-Up meetings with the application level-3 development team to understand BAU and project developments.
• Continuously work on building good rapport and relationship with the application stakeholders.
• Responsible for the performance, integrity, and security of Oracle Database.
• Provides database management, development, and operations support.
• Manages queues of escalated customer incidents from Customer Care that require DB updates.

Skills: Application Ownership, Client and Vendor Communication, Project Coordination, Application Ecosystem Knowledge, Script Monitoring and Management, Service Understanding, Incident Troubleshooting, Relationship Building

• Expected to stay current with technologies and to learn new technologies, processes, and trends. 
• Expected to seek a greater understanding of the business, and business processes, disseminate knowledge to team members, and form best practices.
• Design and Develop high-quality software that meets requirements, promotes re-use of software components and facilitates ease of support, and possesses a good understanding of design patterns.
• Analyse, design, and implement software mechanisms to improve code stability, performance, and reusability. 
• Assist others in estimating task effort and dependencies, responsible for team commitments within the Sprint. 
• Proactively identify and implement the process, best practices, and tools improvements to improve quality and performance.
• Provide input and technical content for customer-facing documentation, user help materials, and customer training.
• Required to be a source of innovative ideas not only for products but also processes affecting the development projects and personnel.
• Create and edit complex searches and reports including distribution to recipients (scheduled, automatic delivery).
• Maintain user roles and access privileges while controlling data access – including periodic review and adjustment based on role.
• Evaluate applications against company needs and budget, making appropriate recommendations.
• Front-line technical support for users (including managing user access and maintaining system access/roles and rights).
• Create and edit dashboards, saved searches, reports, workflows, KPIs, forms, etc.
• Implement new data points and data types and maintain a master data list.

Skills: Continuous Learning, Business Acumen, Software Design and Development, Performance Optimization, Team Collaboration and Leadership, Documentation and Training, Innovative Thinking, System Administration and Support

• Provide technical expertise in the area of NetSuite and custom integrated software configuration, customization and technical management.
• Developing processes and procedures for integrations leveraging the platform's capabilities and technical best practices.
• Lead smooth application upgrades.
• Develop, test and deploy customizations, custom objects, third-party tools/applications, and new NetSuite functionality based on evolving business needs.
• Design, implement, and maintain configurations and customizations to meet evolving business needs.
• Track change management in all business application platforms.
• Keeping current on technical development within the ecosystem to help the leadership team evaluate and pilot additional tools, processes, third-party integrations, etc.
• Provide training and ongoing system/technical support to users.
• Develop relationships with third-party vendor support teams to maximize effectiveness of issues, troubleshooting, and resolution.
• Meet regularly with all teams to ensure processes and initiatives are being captured efficiently.
• Work with cross-functional teams to implement new processes.
• Recommend system changes and enhancements based on changing operational and business needs.
• Monitor external development consultants as ensure alignment with processes.

Skills: NetSuite Expertise, Integration Development, Application Upgrades, Customization Development, Configuration Management, Change Management, Continuous Learning and Evaluation, Training and Support

• Providing technical and business support to portfolio managers, execution traders, and trade support. 
• Providing quick resolutions to app issues, driving stability and improvements to help the business to succeed
• Monitor trades and booking issues – advise traders, portfolio managers, and desk assistants
• SOD checks, continuous monitoring, and regional handover
• Develop and maintain technical documentation user administration and training
• Understand and assess the impact of issues and escalate to management in a timely manner.
• Assist Development teams in testing bug fixes and enhancements to current systems
• Record and take ownership of issues using the internal ticketing system and follow through to successful resolution
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
• Implementing change control for the production estate.

Skills: Technical Support, Problem-Solving, Trade Monitoring, Process Management, Documentation and Training, Issue Management, Testing and Enhancement, Change Management

• Proven application support experience and ability to diagnose and address application issues
• Working knowledge of SQL Databases, Stored procedures, Functions and Views, etc
• Demonstrated working knowledge of Azure Fundamentals
• Experience with SAP Crystal Report development
• Experience working in both Agile and Waterfall environments with hands on knowledge of DevOps or similar CI/CD methodology
• Translating user feedback into requirements by working closely together with internal customer departments like Production Engineering, Customer Support and Development Engineering
• Ensuring smooth introduction of new applications for processes for reticles and metrology by setting design requirements on manufacturability, and serviceability and participating in early design reviews
• Pro-actively look for potential software improvements and projects that lead to for example cycle time reduction, defect reduction, cost reduction, and other reductions related to Service Lab and ASML
• Execute tasks and actively participate in delivering self-service and automation tools, delivering end-to-end monitoring and data analytics
• Troubleshoot shop floor application issues and participate in a call-out scheme.

Skills: Application Support Experience, SQL Database Proficiency, Azure Fundamentals, SAP Crystal Report Development, Agile and Waterfall Methodologies, DevOps and CI/CD Methodologies, User Feedback Translation, Process Improvement and Automation

• Develop solutions to a variety of incidents of large scope and all kinds of complexity. 
• Refers to policies and practices for guidance.
• Perform proactive quality checks on technical components supporting business services availability.
• Use of SQL for data lookup and data analysis.
• Perform proactive support, analyze incidents' potential common causes, and escalate when needed.
• Maintain the knowledge base to support the applications for the partners, accountants, senders, banks and end users.
• Learn the DB structure of the applications composing the Zoomit and CodaBox service.
• Partner and sender onboarding and administration
• Assist in root cause analysis for the top 10 problems with a major impact on the availability of the services.
• Support Service Assurance on reporting
• Ensure the services in scope are correctly monitored with the enterprise monitoring systems.
• Use Splunk, Datadog, and other tools to create dashboards that provide operations and the business with the best possible information about the status of the service, both in real-time as historical.
• Document the monitoring and dashboards in place.

Skills: Incident Management, Policy Adherence, Proactive Quality Assurance, SQL Proficiency, Proactive Support, Knowledge Base Management, Database Understanding, Monitoring and Reporting.

• Coordination and implementation of maintenance tasks in the production environment, ensuring good communication with key stakeholders throughout
• Be involved during PI planning, including offering suggestions on ways to tackle the problem statement
• Working on improvement items to the platform using a combination of Linux scripts, SQL scripts, and Java coding changes
• Participating in testing SRE improvements from other team members, and supporting team members while testing SRE improvements
• Take an active role in knowledge transfer sessions
• Provide support for Live business communication applications, ensuring that are available at all times to support business users and external customers.
• Support the team with technical expertise, product knowledge, and personal development.
• Prioritise and investigate incidents before determining appropriate actions to take.
• Facilitate recovery, following the resolution of incidents.
• Making modifications to application data, changing application code, developing workarounds/tactical fixes, changing operating procedures, and escalating to internal supporting teams or 3rd party vendors.
• Develop constructive relationships with development teams to ensure relevant solutions are appropriate, requiring minimal ongoing support.
• Identify and champion potential improvements to processes, ensuring risk controls and change processes

Skills: Maintenance Coordination, Agile Participation, Scripting and Coding Proficiency, Quality Assurance Support, Knowledge Transfer, Live Application Support, Technical Expertise and Support, Incident Management and Problem Solving

• Manage critical business systems, applications, and services and support non-Prod systems.
• Monitor processes and services, and define thresholds to identify any issues or problems
• Manage severities in order to restore service as soon as possible to mitigate the impact on production and provide detailed tracking and documentation related to the incident
• Support maintenance and automation team to perform manufacturing tests and validate information related to these tests
• Document Work Instructions to implement new applications, apply workarounds, immediate actions, corrective actions, or common issues
• Responsible for defining backup process on the systems/processes under the responsibility
• Ensure the effectiveness and on-time completion of tasks/projects
• Triage, manage, and prioritize defect tickets from custom software applications.
• Work with Product, Engineering, Help Desk, and other teams to resolve issues in an effective manner.
• Communicate timely and clear messaging regarding outages and incidents as occur in real time.
• Contribute to documentation to assist the team with current and future troubleshooting needs.
• Collaborate and work with the App Support team to build tools and automation to enable team efficiency and response time.

Skills: Incident Management, Monitoring and Threshold Definition, Severity Management, Test Support and Validation, Documentation Management, Backup Process Definition, Task/Project Management, Defect Ticket Triage and Management

• Support, develop and maintenance of Intapp Open’s wide range of internal and business facing workflows
• Translate business requirements into Intapp Open implemented forms and workflows
• Design new, and streamline existing, forms and integrations
• Proactively ways to improve existing Legal Department Intapp Open processes
• Seek to automate and streamline manual processes using Intapp Open
• Challenge existing thinking to find continuous improvement opportunities
• Build solutions with reporting/data analysis in mind
• Stay up-to-date with new Intapp functionality and release notes
• Surface new features to the Legal Department that may assist in driving effectiveness and/or efficiency

Skills: Intapp Open Expertise, Business Requirement Translation, Form and Workflow Design, Process Improvement, Critical Thinking and Problem-Solving, Data Analysis and Reporting, Continuous Learning, Communication and Collaboration

• Support Energy Trading Platforms when issues are reported by Traders.
• Patching and maintenance of on-premise and AWS environments.
• Project work to on-board new Business Applications to on-premise and AWS.
• Coordinating the implementation (incl. release management) of business requirements
• Apply Development Operations (DevOps) skills to improve application availability and reliability
• Help drive DevOps adoption through build and release management improvements using continuous integration and continuous deployment (CI/CD) techniques
• Respond to, diagnose, and resolve service disruptions
• Identify, define, and implement required monitoring and automation solutions
• Create and maintain support documentation and procedures
• Ability to deal with time-sensitive issues in support of critical service-level commitments

Skills: Technical Support Skills, Environment Management, Project Management, DevOps Skills, CI/CD Implementation, Problem-Solving Abilities, Monitoring and Automation, Documentation and Procedure Development.

• Customer-focused with solid deductive and troubleshooting skills
• Successful experience in providing first level support for Business Enterprise Applications, Dynamics 365 would be a distinct advantage
• Demonstrable knowledge of GUI controls/components
• Solid proficiency in Microsoft Office suite, email administration, and SharePoint
• Excellent communication skills and interpersonal skills
• Determination to support the delivery of innovative solutions to internal business functions
• A team mindset with a strong determination to professionally develop and succeed
• Experience with Agile methodology would be an advantage
• Working knowledge of common third-party vendor solutions - Exchange/CAS, SharePoint, Citrix, etc
• Knowledge of at least one of the following: DNS/BIND protocol, network or data center firewall operations

Qualifications: BS in Computer Science with 4 years of Experience

• Experience in building and deploying infrastructure in a cloud environment (i.e., AWS)
• Experience in working with Java and using CI/CD tools (e.g., Code Build/Code Commit/GIT, Jenkins)
• Comfortable writing scripts/services that pull and manipulate data from heterogeneous data sources, REST APIs, databases
• Software installation, configuration, and troubleshooting expertise
• Strong verbal and written communication skills, with ability to communicate ideas in both technical and user-friendly language
• Able to prioritize and execute tasks in a high-pressure environment
• Demonstrated analytical, problem-solving, and incident management skills
• Solid experience managing a 4-9s production environment, working with managed service vendors in an outsourced environment
• Experience with WAN optimization applications (for WANOpt focus)

Qualifications: BS in Software Engineering with 3 years of Experience

• Experience in. Net/SQL application development 
• Have SQL Server skills: the ability to both troubleshoot and write SQL queries and stored procedures 
• Experience using SQL Report Server to create reports according to requirements 
• Have experience with C#, VB.net, .NET, HTML, ASP.net, web services, JavaScript 
• Experience using software version control systems in a team environment 
• Have the ability to read and analyze existing codebase and identify development issues versus actual support issues 
• Have the ability to communicate well with all levels of personnel and interact with both technical and non-technical personnel and customers 
• Have strong interpersonal, writing, and communication skills 
• Be a self-learner and independent individual with strong technical aptitude and a “can-do” attitude 
• Have the ability to work on/manage multiple tasks concurrently 
• Be legally authorized to work for any company in the United States without sponsorship. 

Qualifications: BS in Computer Engineering with 3 years of Experience

• Have a working knowledge of SQL, Hive, MongoDB, PostgreSQL and Aurora Databases
• Have proficiency in Hortonworks Data Platform (HDP), Kafka, PySpark, Airflow,Pentaho etc.
• Have a good command of MicroStrategy and Tableau – admin skills a plus
• Understand Linux/Unix, Bash Shell scripting, ETL
• Have experience with Python scripting
• Industrial experience with system simulation software (GT-SUITE, Simulink, Simcenter Amesim, etc)
• Ability to learn new skills and adapt to customer application needs.
• Excellent communication, organization, time management, and presentation skills.
• Have English and one or more of the Nordic languages.
• Knowledge of common design processes, objectives and constraints in one of the following industries: Marine, Aerospace, Automotive, Oil & Gas, Energy, HVAC, combustion, etc.
• Experience in working with 3D CFD, such as Simcenter STAR-CCM+.

Qualifications: BS in Information Technology with 2 years of Experience

• Experience in IT application support roles, being a dynamic, value-based ‘solutions’ professional
• Knowledge and experience in ITIL standards
• Ability to identify and create smart solutions, work quickly and flexibly
• Ability to create, build and maintain strong relationships, as well as work across different cultures and with teams located across Europe
• Exceptionally good verbal and written communication skills
• Experience in an Application Support Engineering role, setting up and troubleshooting (S)FTP connections
• Experience with Windows Server (2008R2-2019) and troubleshooting Microsoft SQL
• Experience writing and troubleshooting PowerShell
• Experience creating jobs/orchestrations/business process flows in Autosys and/or Microsoft Orchestrator
• Experience deploying code and SQL from source code repositories and tickets
• Experience with and understanding of file-sharing technologies and permissions (SMB, NTFS)
• Be quick and eager to learn new technologies.

Qualifications: BS in Management Information Systems with 4 years of Experience

• Experience in the securities or financial services industry
• Desired Skills (qualified candidates may not have all these skills or experience)
• Demonstrated ability to be self-organized with a focus on accountability and ownership
• Experience scripting with Perl, python, bash, shell, PowerShell
• Experience interacting with applications and services using REST API's
• Experience deploying applications in a production environment
• Familiarity with GIT or other source control tools and familiarity with CI/CD tools
• Familiarity with production-ready code, resiliency, and recoverability
• Experience as an Application Support Engineer in a related field.
• Using SQL to research data discrepancies and analyze system issues.
• Proficiency in determining the causes of application errors and repairing them.
• Knowledge of programming languages, such as Javascript, Python, and Ruby.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Ability to quickly learn and integrate multiple enterprise systems like CRMs, Task Management tools, and Scheduling tools.

Qualifications: BA in Computer Science with 3 years of Experience

• Knowledge of Windows troubleshooting, Windows Active Directory/Domain users, Windows Security
• Knowledge about computer hardware, which includes computer chips, circuit boards, processors, electronic equipment, etc.
• Network Experience – WIFI, Zigbee, IP
• Knowledge about networking, transmission, switching, broadcasting, and telecommunication working principles
• Basic understanding of VBA scripts and C++
• Knowledge of using and working with VMware
• Strong troubleshooting background in client-server application architecture
• Understanding basic programming languages
• Understanding and usage of Chrome Dev Tools, WebEx, SQL Profiler tools
• Knowledge about principles to provide customer satisfaction by meeting quality standards
• Work with customers to establish control strategies and automation details. 
• Perform work within applicable standards, guidelines, and procedures.
• Experience in a support role above the Service Desk level
• Open to learn new technologies used in the IoT industry
• Capable to work on Windows as well as on Linux
• Troubleshooting experience with standard communication and networking protocols including TCP/IP (v4/v6), ZigBee, BLE
• Strong IT skills and technical experience
• Curious and driven to self-learn or research where information is not easily available or unknown

Qualifications: BA in Information Technology with 5 years of Experience

• Application support experience at a financial institution
• Significant experience managing application support at a financial institution
• In-depth knowledge of various technologies, data structures, algorithms, software design, and core programming concepts
• Working knowledge of Core Java, or any other Object-oriented language such as C++, some scripting language (preferably Python) with good working knowledge of Web application development and related technologies
• Good experience working with databases such as SQL servers, and Oracle with expert SQL knowledge
• Specific regulatory or compliance knowledge and excellent communication skills
• Strong analytical skills with the ability to break down and communicate complex issues, ideas and solutions
• Experience in coaching and managing career development of team members
• Experience in project management, Cost estimation, and resource management
• Exceptional ability to diagnose, reproduce, and solve complex faults
• Speak, write, and dream in English
• Know the way around dealing with potential angry customers while on the phone
• Positive can-do attitude and time -Time-management skills
• Strong common sense and logical reasoning skills.
• Ability to quickly reproduce a customer problem, isolate causes, and drive resolution
• Willing to work in shifts and Teamwork skills
• Flexible, practical, and objective approach to issues
• Organized, conscientious, and adaptable in work execution
• Perceptive and understanding in working with customers.

Qualifications: BA in Software Engineering with 2 years of Experience

• Experience as a Salesforce System Administrator
• Experience in Salesforce Security model profiles, roles hierarchy, etc.
• Managed service/support desk experience
• Reports and Dashboards and Salesforce Certified Administrator
• Experience with data loader / dataloader.io
• Excellent written and verbal communication skills
• Experience managing stakeholders and expectations.
• Self-managing and self-organised, with the ability to prioritise appropriately
• Significant Salesforce experience must have completed at least one full end-to-end product lifecycle
• Passionate about learning and wants to develop technical skills in other systems such as DocuSign, showpad, etc.
• Providing technical support in the Salesforce space or similar applications
• Enjoys and thrives working as part of a Team.
• Salesforce Admin Certified and data analysis experience
• Previous experience working in Scrum-Agile environments
• Basic understanding of Appex, visual force, and lightning web components

Qualifications: BS in Computer Engineering with 6 years of Experience

• Broad technical experience in the following technologies PowerShell, HTML, CSS, Service Now Administrator, Rest API, Object Oriented Concept, and Exception handling.
• Problem-solving, analytical, and presentation skills 
• Experience working in high-performing squads (NWOW/Agile)
• Working knowledge of Scrum Framework
• Proven years of experience in Azure Active Directory, Office 365, SNOW Fundamentals
• Able to build strong, open, and collaborative working relationships with stakeholders
• Be proactive by taking action and being persistent in addressing issues
• Must be a team player and should be able to train other team members
• Excellent communication skills which a key to interacting with end users
• Able to build strong, open, and collaborative working relationships
• Working knowledge in Powershell and able to use initiative. 

Qualifications: BS in Information Systems with 3 years of Experience

• Taking responsibility for the incoming call queue and triage high priority cases
• Work administrative cases (licensing, and web access)
• Assist with root cause analysis and reporting
• Troubleshoot incoming customer problems through email and/or phone
• Work with the support team and developers to provide resolution to customer issues
• Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the world's brightest developers and software architects
• Create knowledge items for recurring issues
• Develop reporting and dashboards in the CRM system
• Typically requires at least one year of work experience in technical support
• C/C++/C# or Java programming experience
• Good written and verbal communication skills
• Experience with a variety of industry hardware platforms and operating systems (Linux/Unix, Windows, etc.)
• Experience in multiple compiler environments
• Experience with Salesforce.com 

Qualifications: BA in Network Engineering with 5 years of Experience

• Experience working with test equipment including spectrum analyzers, signal generators, vector network analyzers, frequency converters, and drive test tools
• Background in/knowledge of Commercial and Military RF communications technologies
• Experience with programming and integrating of remote devices using RF industry protocols and APIs
• Programming experience (C/C++, Visual Basic, Matlab, Python, LabView, etc.)
• Prior experience with Keysight, RandS, or Anritsu Test and Measurement equipment
• Experience working with customers in a sales/support role
• Excellent problem-solving skills
• Excellent communication (verbal and written) and customer interface skills
• Level 2 / Level 3 application support experience
• Experience in the installation, administration, and support of enterprise systems
• Working knowledge of IT hardware and software
• Working knowledge of SQL and Microsoft Azure experience
• Proficient in MS Word, Excel, Outlook, and Teams
• MS Server system administration experience 
• Project experience of Intergraph Smart 3D and SmartPlant Review Administration, Reference data (Catalogue) customization, drawings reports, SQL Server, and Oracle Database Administration essential
• Experience in 3D design with SmartPlant 3D
• Experience in a petrochemical / Oil and Gas engineering environment 

Qualifications: BS in Data Science with 6 years of Experience

• Ability to read and understand locomotive electrical schematics and application drawings
• Understanding of and previous experience with electrical schematic development within a computer graphics system
• Full understanding of manufacturing process and documentation including Bills Of Material, visual routings, component and system level prints, and wire and cable routing
• Full understanding of circuit development within a physical schematic
• Above-average electrical troubleshooting skills
• Basic understanding of Locomotive subsystems as pertain to electrical development
• Experience in understanding of electrical design in regard to Locomotive subsystems
• Basic understanding of locomotive general arrangement and equipment
• Above-average oral and written communication skills.
• High level of analytical ability where problems are somewhat complex
• Ability to work independently yet consistently execute to job schedules and milestone dates
• Ability to handle multiple tasks/projects in a given day.
• Training/experience in electrical controls including machines, controls, and power systems
• Experience with electrical manufacturing
• Proficiency and experience with computer applications including MS–Office suite
• Experience utilizing SAP (or equivalent) for parts usage and BOM determination
• Experience with UG or other mechanical CAD applications

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience in a client-facing role providing help desk support or implementation activities (i.e. customer support, customer onboarding)
• Romanian (C2) and English (C level) – Proficient user (speaking and writing)
• Excellent organizational skills with the ability to listen, follow up, attention to detail, and accomplish desired results verbally and/or in written form to appropriately document issues
• Strong analytical and problem-solving abilities
• Strong troubleshooting, communication, and presentation skills
• Initiate and deliver ad hoc individual client/partner training workshops
• Create and maintain how-to articles about the Aurachain platform, including features, tips and tricks, configurations, troubleshooting, FAQs
• Facilitate forwarding new platform feature requests and provide platform feedback to the Product Development Team
• Monitor customer’s adoption of the Aurachain platform and proactively encourage areas for improvement
• Cultivate and maintain strong relationships with key customer stakeholders to ensure customer success
• Provide first-level support for service requests and incident resolution on the Aurachain Platform and Custom Apps
• Log and track incidents and service requests by utilizing, monitoring, and managing the JIRA Customer Portal ticketing system
• Validate User Requests for proper categorization and prioritization
• Document detailed and proper descriptions of problems and resolutions in the ticketing system
• Escalate and maintain ownership of unresolved issues to L2 – the product team, with all available information

Qualifications: BS in Electrical Engineering with 3 years of Experience

• Perform the rollout of the Aurachain Platform's new release on customer environments  (DEV, TEST and PROD) – on cloud and on-premise
• Ensure Aurachain Platform Management (OS level upwards) – On Cloud
• Scheduled Preventive and Proactive Maintenances (for cleanup, extensions, etc) and automated Backups and Recovery
• Understanding of Incident, Problem, and Change Management and/or ITIL Framework
• Experience using defect tracking systems (e.g. Jira)
• Proven experience in JavaScript, HTML, CSS
• Experience in Databases such as PostgreSQL, IBM DB2, MySQL or equivalents
• Basic knowledge of Web Services (SOAP, JSON-RPC, REST, Swagger) and XML/JSON
• Experience working with Linux environments Debian-based, Redhat-based
• Basic knowledge of Kubernetes and Docker 
• Basic knowledge of Logging and Monitoring Tools Grafana, Prometheus, Kibana, and Elasticsearch
• Experience working with Cloud Platforms Google/AWS/Azure/OpenStack
• Basic knowledge of Java EE Development 

Qualifications: BS in Applied Mathematics with 4 years of Experience