APPLICATION SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: July 29, 2024 - The Application Support Engineer is fluent in English adept in technical terminology and communicates effectively with customers of varying skill levels. Their flexible schedule accommodates on-call duties and out-of-hours support, ensuring uninterrupted service delivery. Proficient in F5 load balancing, security products, and diverse authentication protocols, the Application Support Engineer troubleshoots and maintains the stability of technical systems, utilizing a range of network troubleshooting tools for SSL/VPN solutions.
Summary of Application Support Engineer Knowledge and Qualifications on Resume
1. BS in Computer Science with 3 years of Experience
- Problem-solving and troubleshooting skills including ability to perform root cause analysis for preventative analysis
- Familiar with executing the multiple stages of testing (unit, system, integration, performance, regression)
- Good organizational skills and ability to manage a diversified workload
- Ability to speak and write in French, effective client communication skills
- Experience in a support or systems administration role
- Experience with virtual environments and Web-based applications
- Experience implementing and supporting highly available and redundant Application environments
- Quantitative skills, ability to interpret data and solve logical and technical problems Proactive, diligent and enthusiastic
- Ability to learn and adapt to new systems and technology
- Willingness and patience to help and advise staff with varied technical skills sets
- Ability to communicate and co-ordinate correct resources.
2. BS in Software Engineering with 4 years of Experience
- SaaS application support experience, a general understanding of financials and trade or settlement processing
- Solid working knowledge of Kubernetes and cloud deployments (Google Cloud)
- Strong knowledge of databases, an understanding of schemas, database structures and ability to write SQL queries (Postgres)
- Proficient in scripting languages, Python, Strong customer service-oriented mindset
- Ability to run point on multiple issues, working autonomously using complex problem-solving skills and escalating when appropriate
- Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences across geographic boundaries and international time zones
- Experience with writing documentation, creating best practices and standard operating procedures
- Comfortable with working in a fast-paced, dynamic environment
- Must demonstrate a sense of urgency and ownership
- A natural tendency to problem solving and able to think outside of the box to find solutions Ability to multitask and prioritise tasks accordingly
3. BS in Computer Engineering with 5 years of Experience
- Experience in application support for Java-based web applications and APIs/microservices with RDBMS backends.
- Experience in supporting applications that run on containerized platforms (build, deployment, configuration, orchestration, operation)
- Experience in supporting applications that have been delivered using CI/CD
- Experience in developing code to enhance applications and fix bugs
- Experience in identifying and delivering service improvements including automation
- Knowledge of Applications Support - Java, Spring, SpringBoot/Tomcat, Javascript, NodeJS or ReactJS, HTML/CSS
- Knowledge of CI/CD - Jenkins (inc groovy) and Terraform, Database - Postgres
- Knowledge of platform and Cloud - Docker/Kubernetes/Helm, AWS
- Knowledge of Applications - Swagger, Groovy/Grails, CI/CD - Nexus, Artefactory
- Experience in supporting applications monitored using Dynatrace (or similar), ELK (or similar), Prometheus/grafana/python.
- Platform and Cloud - Rancher, KOPS, NGINX
4. BS in Information Technology with 2 years of Experience
- IAM Production Support experience following ITIL processes
- Adept understanding of Federated IAM protocols such as SAML, OAuth, OpenID Connect, and FIDO2
- Working knowledge of Windows and Unix operating systems (especially Unix-based)
- Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality
- Practical knowledge of SSL/TLS cryptography and PKI
- Knowledge of LDAP and Active Directory services
- Knowledge around Multi-Factor Authentication, Single-Sign-On, Password Management, and Passwordless Authentication (FIDO2) solutions
- Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
- Effective communicator at all levels within the company, with Apache and IIS solutions
- Self-motivated and able to encourage and motivate others
- Experience in an application support capacity in a web industry Commercial usage of various Linux distros' command-line environments
5. BS in Management Information Systems with 3 years of Experience
- Previous experience as an Application Support Engineer and/or Software Engineer
- Hands-on experience on service-oriented architecture patterns and technologies used that may concern:
- Coding (Java, SOAP/REST, XML/JSON, PL/SQL et al), integration patterns
- Development using proprietary and open-source frameworks
- Experience in using testing tools, DevOps, and issue-tracking methodologies (JIRA, open-source tool, SIT/UAT environment testing, Test Book preparation, Defects Management)
- Ability to set the pace for problem resolution, create and initialize processes
- Ability to facilitate the discussion and resolution of complex issues
- Demonstrate and promote respect, professionalism, and positive behavior
- Cooperate with other team members targeting a common goal
- Experience with large-scale enterprise products, SoapUI
6. BS in Cybersecurity with 2 years of Experience
- Previous experience with Environment Support and Problem Management
- Experience maintaining and implementing SQL databases
- Knowledge on tools of software intelligence monitoring (Zabbix, Grafana, Splunk, Dynatrace, etc), ITMS tools (ServiceNow)
- Knowledge of product management software (Jira) resolving and documenting issues (confluence)
- KPI and data-driven oriented, ability to extract metrics from service: like self-service success, case deflection rates, FTR (first response time), tickets by type,
- number of tickets/month, meantime answer tickets, number of recurrent tickets.
- Knowledge of source control tools (Gitlab)
- Experience in cloud environments and Windows systems
- Ability to work across multiple projects simultaneously
- Must be able to manage time efficiently in order to meet deadlines
7. BS in Data Science with 3 years of Experience
- Experience in technical support in the financial industry.
- Experience supporting or using Hazeltree 6X or above.
- Strong verbal/written communication skills, attention to detail and well organized.
- Accounting and financial product knowledge.
- Experience supporting Treasury users, using regular expressions.
- Experience supporting back-end collateral and cash applications.
- Strong knowledge of Microsoft Excel and VBA for mapping.
- Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
- Experience working in a team setting, serving as an internal escalation point and building solutions.
- Programming Language Syntax: MS SQL, VBA, C#, XML, PowerShell Scripting.
- Support MS Windows Server 2008 or higher.
- Experience supporting web applications and troubleshooting within the web browser.
8. BS in Computer Information Systems with 4 years of Experience
- Work experience with Application Support /Developer
- Good hands-on knowledge with Shell Scripting, Linux scripting, XML, CSS, HTML and Java development
- Python and PHP scripting skills will be advantageous
- Experience with supporting middleware and FTP servers is preferred.
- Familiar with one of the following application servers with MQ – Tomcat, Weblogic/ Websphere.
- Experience applied JBoss (Wildfly, Glassfish), SQL skills, applied monitoring (SolarWinds, Monitis)
- Experience applied load balancer (FortiADC), batch scheduling (Active Batch), SAML (set up and troubleshooting)
- Self-starter with the ability to rapidly grasp and apply complex business and technical concepts
- Ability to debug and troubleshoot application errors and issues
- Possess a working knowledge of the Software development lifecycle
- Must be able to effectively work independently and in a team
9. BS in Network Engineering with 3 years of Experience
- Excellent customer service skills
- Hands-on technical experience with, and very knowledgeable of LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware
- Thorough knowledge of TCP/IP protocols and the OSI model with focus on Layer 7
- Hands-on experience using network protocol analyzers such as dump, slump, Wireshark
- Hands-on experience using debugging tools such as HttpWatch, Live HTTP Headers, Fiddler, Firebug.
- Intermediate understanding of routing, VPN solutions (SSL/TLS/PKI), and common ports and protocols
- VLAN - setup and implementation.
- Working knowledge of standard UNIX/Linux command line tools
- Able to work with moderate to low supervision
- Proven track record in a team environment
- Analytical thinker with strong attention to detail
10. BS in Telecommunications Engineering with 5 years of Experience
- Must be able to read, write and speak English fluently, including technical concepts and terminology; fluency in additional languages is desirable
- Must be able to relay technical information to customers with varying skill levels
- Flexible approach to working hours to provide on call and out of hours coverage
- Familiarity with F5 load balancing and security products
- Background in the following areas would be beneficial: load balancing, application delivery controllers, access, reverse and forward proxies, firewalls.
- Intermediate knowledge of Windows Server Administration and troubleshooting utilities
- Intermediate knowledge of authentication protocols - Kerberos, Active Directory, Radius, LDAP, RSA, and server-based SSL
- Experience with HTTP Basic Authentication, Forms-based Authentication, etc
- Familiarity with SAML, SNMP, SIP and Voice Over IP (VOIP)
- Working knowledge of HTML and web design standards
- Experience with common network troubleshooting tools for SSL/VPN solutions such as HTTPWatch and slump
11. BS in Computer Science with 6 years of Experience
- Experience with scripting languages such as JavaScript (JSON/XML), PERL, TCL, ECMAScript, etc
- Siebel SCM or other case management system experience
- Intermediate knowledge of Microsoft Enterprise suite (Exchange, Sharepoint, etc) and Windows Server Administration and Troubleshooting utilities.
- Intermediate knowledge of Virtual Desktop Infrastructure (VDI) encompassing Citrix Xen architecture (XenApp, XenDesktop, XenServer, StoreFront), VMware View and Microsoft HyperV.
- In-depth understanding of SSL VPN solutions.
- Basic knowledge of common encryption and hashing standards
- Basic troubleshooting proficiency in multiple client-side operating systems - Windows, Apple, iOS, Android, etc
- Basic troubleshooting proficiency with various client-side components - browsers, anti-virus, firewalls, etc
- Experience with network security practices, iRules
- Working knowledge of HTML and web design standards
- Working knowledge of Terminal Services (Microsoft/Citrix)
12. BS in Information Technology with 3 years of Experience
- Experience communicating with customers and setting expectations, preferably in the SaaS industry
- Demonstrated analysis, problem-solving skills, and troubleshooting expertise
- Complex problem-solving skills, ability to diagnose and address application issues
- Ability to effectively prioritize and escalate customer issues
- Ability to take initiative/ownership of work, we’re a small but mighty team
- Demonstrable experience and understanding of software languages (C#, SQL)
- Excellent written and oral communication skills
- Ability to comprehend and communicate issues succinctly and without ambiguity using the appropriate technical vocabulary
- Proficiency in determining the cause of application errors and ability to read and diagnose error logs
- Experience with system simulation software (GT-SUITE, Simulink, Simcenter Amesim, etc)
- Ability to learn new skills and adapt to customer application needs.
- Excellent communication, organization, time management, and presentation skills.
- English and one or more of the Nordic languages.
- Working knowledge of common design processes, objectives, and constraints in one of the following industries Marine, Aerospace, Automotive, Oil and Gas, Energy, HVAC, combustion, etc.
- Experience in working with 3D CFD, such as Simcenter STAR-CCM+.
13. BS in Computer Science with 5 years of Experience
- Experience in a support center or helpdesk.
- Knowledge of Google Cloud infrastructure and services.
- Knowledge of Google Cloud network architecture and services, GCP security services, and IAM.
- Excellent Linux scripting skills.
- Demonstrable ability to read and understand log files.
- Can multi-task, in an agile environment and take responsibility in challenging situations.
- Proven experience of Kubernetes (GKE, Istio).
- Experience with languages such as Python, Ruby, and Go.
- Experience developing tools and interacting with Google Cloud APIs.
- Detail-oriented and well-organized.
- Excellent customer service skills.
- Ability to converse with stakeholders of all levels.
- A solution-focused, continuous improvement mindset.
- Independent and proactive - willing to get things done.
14. BS in Software Engineering with 2 years of Experience
- Experience working with products such as FX, Interest Rate, and Credit.
- Experience working with Macro financial platforms like Murex, Calypso, or Front Arena.
- Experience working with the Orchestrade Platform is a benefit.
- Knowledge of trade lifecycle, portfolio management, pricing, and risk analysis.
- Ability to work under pressure and MS SQL Query Experience
- English (written, spoken - upper intermediate).
- Strong analytical mindset, responsible, multitasking, client oriented, strong communication skills.
- Orchestrade has a C# API (which is leveraged for reporting) so C# development experience is a benefit.
- Source Code repository experience (e.g. git).
- Experience supporting .Net applications - working with logs, troubleshooting, and debugging.
- Strong knowledge of Windows platforms.
- Experience with batch systems like Activebatch, Control-M, Autosys, WTS
- Understanding of ITIL framework and SDLC process.
- Experience with cloud-based solutions like AWS
- Experience using CI/CD pipelines (Bamboo/Jenkins) is a benefit.
15. BS in Computer Engineering with 4 years of Experience
- Strong documentation skills and technical aptitude
- Excellent attention to detail with a focus on quality
- Excellent time management with the ability to prioritize accordingly
- Ability to negotiate and influence others
- Proven ability to communicate effectively in both verbal and written forms with people at various levels of the organization
- Practical experience with log analysis and DB querying
- Ability to identify technical and application issues, and deliver resolution to identified issues
- Previous experience working independently within a fast-paced environment
- To apply click on the apply button and follow the application process
- Experience in supporting web applications
- Experience or familiarity with working on cloud infrastructure is desirable Should be able to write simple to complex SQL
- Experience with Kibana will carry some weight
- Good understanding of web technologies, like HTML, Rest APIs, graphQL, HTTP verbs, nginx, tomcat, etc.
- Possesses basic knowledge of computer network
- Must be good in any scripting language (Python, Node, Shell, etc.)
16. BS in Network Engineering with 6 years of Experience
- English language proficiency (C1 at least).
- Experience in one or more of the following skills or environments
- NET, MVC, and C# experience
- Experience in demonstrating expertise in web technologies including MSSQL, MVC, Azure/Cloud solutions, jQuery, CSS(3), HTML(5), and Javascript
- Proficient in diagnosing code-related issues.
- ITIL foundation training and certification
- Must possess a sense of urgency and passion for customer service.
- Strong written and verbal communication skills.
- Superb troubleshooting and analytical skills.
- Must demonstrate the ability to address problems quickly.
- Ability to work independently with minimal supervision while focused on delivering results set forth by management.
- Excellent organizational skills.
- Ability to handle and prioritize multiple tasks while maintaining attention to detail.
- Flexibility to occasionally work outside normal business hours.
17. BS in Information Systems with 1 year of Experience
- Experience working with test equipment including spectrum analyzers, signal generators, vector network analyzers, frequency converters, and drive test tools
- Background in/knowledge of Commercial and Military RF communications technologies
- Experience with programming and integrating remote devices using RF industry protocols and APIs
- Well-developed understanding of 4G and 5G protocols and signal analysis methodologies
- Programming experience (C/C++, Visual Basic, Matlab, Python, LabView, etc.)
- Prior experience with Keysight, RandS, or Anritsu Test and Measurement equipment
- Experience working with customers in a sales/support role
- Excellent problem-solving skills
- Excellent communication (verbal and written) and customer interface skills
- Supporting software in a modern programming technology such as Microsoft Stack, definitely .NET C#
- Good diagnostic, analytical, and problem-solving skills demonstrated by a track record of being an application analyst
- Supporting cloud-native applications preferably using Microsoft Azure
- Supporting web applications, Rest APIs and services
- Ideal, but not essential, to have some exposure to using Delphi (for support of legacy applications)
18. BA in Computer Science with 4 years of Experience
- Application support and production support experience
- Demonstrated ability to understand JAVA output via logs or indexed in Log Stash
- Experience with common development tools and practices, including PHP/Java-based environments
- Queuing and messaging tools familiarity
- Experience with SQL Server and Mongo
- Excellent leadership, organizational, communication, customer service, problem-solving and interpersonal skills
- Solid understanding of all applications, equipment, and software currently being used throughout the company
- Ability to effectively identify, triage, and drive resolution of incidents, assist in change management and deployment support
- Awareness of customer issues and ability to resolve problems in a timely manner
- Ability to learn new IT technologies and disciplines
- A scripting language like Python.
- Strong hands-on technical experience in Java-based, Springboot, and Tomcat environments.
19. BA in Information Technology with 5 years of Experience
- Strong hands-on technical experience (previous experience as a Linux/Unix, Network, and Storage system administrator
- NOC or production support.
- Experience with monitoring tools.
- Experience with JIRA or other Service Desk tools
- Knowledge of multiple OS (Linux, Windows)
- Strong Monitoring Foundation.
- Knowledge of SQL, SQL Server, Java, shells, event and impact management (monitoring tools such as Zenoss, Dynatrace, Xymon, Nagios, Keynote, Spotlight, HP Openview, BMC Sentry Software)
- Knowledge of web application architectures (Apache/Tomcat)
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Ability to handle and resolve recurring problems
- Experience with production application and back office application deployments
- In-depth knowledge of SQL in either Oracle or an MS SQL server environment
- ITIL qualifications will be of benefit
- Solid technical background with a demonstrable understanding of modern technologies, frameworks and design patterns
- Good interpersonal and communication skills and a willingness to interact with different teams, senior colleagues, and management within engineering
20. BA in Software Development with 3 years of Experience
- Experience in an IT role including application support, system administrator, and database administrator.
- Experience in programming would be ideal.
- Experience in the investment management industry covering front-office to back-office activities.
- Demonstrate strong experience in supporting business applications (including Bloomberg Gateway, DSTi Hiportfolio, and Finlab Packhedge) with outstanding analytical, troubleshooting, and problem-solving skills
- Experience in building SQL queries as well as in system and database administration
- Excellent understanding of investment management across all asset types
- Some experience in programming like .NET, #C, VBA, and Scripting
- Independent, hands-on, able to multi-task, and open to working on different IT areas.
- Experience developing on Unix/Linux, and working knowledge of Linux internals and system utilities
- Experience with LAMP (Linux, Apache, MySQL, PHP) website design
- Website development skills (HTML, HTML5, and CSS)
- Web technologies and internet protocols (XML, HTTP, TCP/IP)
- Experience using version control systems (GIT, Subversion, CVS, etc.)
- Scripting skills such as Perl, Python, JavaScript
- Confidence with SQL and knowledge of ITIL processes
- Experience in Agile methodologies
- Exposure to continuous delivery technologies, tools and methods
21. BS in Cybersecurity with 7 years of Experience
- Experience including pursuing business opportunities, identifying customer problems, and translating needs into new products and services
- Worked in a fast-paced eCommerce business
- Probably should have worked with zero-downtime systems
- Intellectual curiosity, learning agility, and enthusiasm for tackling tough problems
- Excellent operational organization skills
- Excellent debugging and problem-solving skills
- This role is a mixture of technical support, infrastructure management (particularly Azure), and monitoring/managing complex systems and processes
- Experience with networking and network appliances, switches, firewalls, and load balances
- Fluent in English, strong verbal and written communication skills.
- Working experience with application support and Help Desk / Service Support
- Basic knowledge of Network Configuration
- Knowledge of web development (HTML, JavaScript, jQuery, ...)
- Knowledge of PKI certificates - support and operations Experience in Single Sign-on and ITIL are highly valued
- Fluency in English (written and spoken).
22. BS in Computer Science with 5 years of Experience
- Strong analytical, problem-solving, and documentation skills
- Excellent organizational skills - ability to prioritize, schedule, and accurately track multiple issues
- Strong interpersonal communication skills
- Experience with demonstrating a strong sense of ownership for the application being supported
- Working experience with javascript, HTML5, CSS3
- Working experience with JavaScript frameworks React JS and Redux, Angular, or Vue
- Working experience with C#, ASP.NET MVC, Microsoft SQL Server, Git
- Ability to read and speak English and communicate with customers and coworkers
- Ability to learn and perform all primary job functions within the adjustment period
- Ability to function as a team member and work under specific work directions
- Value a safe working environment and follow safety guidelines
23. BS in Data Science with 8 years of Experience
- Experience in J2EE application development or technical support.
- A thorough and practical understanding of how software applications, modules, features, and functionality are designed, implemented, and deployed.
- Experience in tools and platforms such as Eclipse, Intelli J, Git, BitBucket, Weblogic, Tomcat, Jetty, Linux/Unix, and Windows.
- Knowledge of web application architecture and common frameworks such as JSP, JSF/RichFaces, Seam, Spring, Hibernate, JPA, and jQuery.
- Knowledge of language in Java, HTML, XML, javascript, groovy, and css.
- Experience in building and maintaining a local development environment, following the prescribed Transplace development guidelines needed to provide troubleshooting capabilities for any Transplace application or framework.
- Experience with Oracle PL/SQL to view and update transactional data.
- Basic experience in capturing and documenting important information regarding issues and solutions applied to tickets.
- The attitude and determination to stay focused on results and deadlines until the issue is resolved.
- Handles multiple tasks simultaneously.
- Prioritizes and organizes assignments to make efficient use of time with significant attention to detail.
- Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner.
24. BA in Digital Media with 1 year of Experience
- Hands-on experience with Microsoft Windows Server 2012 R2, 2016, and newer
- Hands-on experience with web applications using Internet Information Services (IIS) and Apache
- Hands-on experience with STIGs and hardening Windows Servers
- Hands-on experience troubleshooting application issues
- Hands-on Windows Server support and administration responsibilities
- Demonstrated experience with Windows Server 2012 R2, 2016, and newer
- Experience and understanding of Internet Information Services (IIS)
- Experience with implementing security and hardening (groups, roles, privileges, authentication, TDE, and auditing)
- Perform application upgrades as delivered by third-party vendors and/or internal development staff in Test and Production environments
- Develop, implement, and maintain in-house OandM and deployment documentation
- Provide server monitoring, space management, and support
- Respond to server-related alerts and Production problem issues
- Demonstrated troubleshooting and performance tuning of Microsoft Server
- Ability and willingness to fulfill requests and resolve incidents within predefined SLAs
- Effective verbal and written communication skills
- Ability to work effectively as part of a team and independently
- Familiarity with server/application troubleshooting with regard to network (firewalls) and security products (McAfee) issues
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