APPLICATION SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: July 29, 2024 - The Application Support Engineer is fluent in English adept in technical terminology and communicates effectively with customers of varying skill levels. Their flexible schedule accommodates on-call duties and out-of-hours support, ensuring uninterrupted service delivery. Proficient in F5 load balancing, security products, and diverse authentication protocols, the Application Support Engineer troubleshoots and maintains the stability of technical systems, utilizing a range of network troubleshooting tools for SSL/VPN solutions.

Summary of Application Support Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 3 years of Experience

  • Problem-solving and troubleshooting skills including ability to perform root cause analysis for preventative analysis
  • Familiar with executing the multiple stages of testing (unit, system, integration, performance, regression)
  • Good organizational skills and ability to manage a diversified workload
  • Ability to speak and write in French, effective client communication skills
  • Experience in a support or systems administration role
  • Experience with virtual environments and Web-based applications
  • Experience implementing and supporting highly available and redundant Application environments
  • Quantitative skills, ability to interpret data and solve logical and technical problems Proactive, diligent and enthusiastic
  • Ability to learn and adapt to new systems and technology
  • Willingness and patience to help and advise staff with varied technical skills sets
  • Ability to communicate and co-ordinate correct resources.

2. BS in Software Engineering with 4 years of Experience

  • SaaS application support experience, a general understanding of financials and trade or settlement processing
  • Solid working knowledge of Kubernetes and cloud deployments (Google Cloud)
  • Strong knowledge of databases, an understanding of schemas, database structures and ability to write SQL queries (Postgres)
  • Proficient in scripting languages, Python, Strong customer service-oriented mindset
  • Ability to run point on multiple issues, working autonomously using complex problem-solving skills and escalating when appropriate
  • Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences across geographic boundaries and international time zones
  • Experience with writing documentation, creating best practices and standard operating procedures
  • Comfortable with working in a fast-paced, dynamic environment
  • Must demonstrate a sense of urgency and ownership
  • A natural tendency to problem solving and able to think outside of the box to find solutions Ability to multitask and prioritise tasks accordingly

3. BS in Computer Engineering with 5 years of Experience

  • Experience in application support for Java-based web applications and APIs/microservices with RDBMS backends.
  • Experience in supporting applications that run on containerized platforms (build, deployment, configuration, orchestration, operation)
  • Experience in supporting applications that have been delivered using CI/CD
  • Experience in developing code to enhance applications and fix bugs
  • Experience in identifying and delivering service improvements including automation
  • Knowledge of Applications Support - Java, Spring, SpringBoot/Tomcat, Javascript, NodeJS or ReactJS, HTML/CSS
  • Knowledge of CI/CD - Jenkins (inc groovy) and Terraform, Database - Postgres
  • Knowledge of platform and Cloud - Docker/Kubernetes/Helm, AWS
  • Knowledge of Applications - Swagger, Groovy/Grails, CI/CD - Nexus, Artefactory
  • Experience in supporting applications monitored using Dynatrace (or similar), ELK (or similar), Prometheus/grafana/python.
  • Platform and Cloud - Rancher, KOPS, NGINX

4. BS in Information Technology with 2 years of Experience

  • IAM Production Support experience following ITIL processes
  • Adept understanding of Federated IAM protocols such as SAML, OAuth, OpenID Connect, and FIDO2
  • Working knowledge of Windows and Unix operating systems (especially Unix-based)
  • Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality
  • Practical knowledge of SSL/TLS cryptography and PKI
  • Knowledge of LDAP and Active Directory services
  • Knowledge around Multi-Factor Authentication, Single-Sign-On, Password Management, and Passwordless Authentication (FIDO2) solutions
  • Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
  • Effective communicator at all levels within the company, with Apache and IIS solutions
  • Self-motivated and able to encourage and motivate others
  • Experience in an application support capacity in a web industry Commercial usage of various Linux distros' command-line environments

5. BS in Management Information Systems with 3 years of Experience

  • Previous experience as an Application Support Engineer and/or Software Engineer
  • Hands-on experience on service-oriented architecture patterns and technologies used that may concern:
  • Coding (Java, SOAP/REST, XML/JSON, PL/SQL et al), integration patterns
  • Development using proprietary and open-source frameworks
  • Experience in using testing tools, DevOps, and issue-tracking methodologies (JIRA, open-source tool, SIT/UAT environment testing, Test Book preparation, Defects Management)
  • Ability to set the pace for problem resolution, create and initialize processes
  • Ability to facilitate the discussion and resolution of complex issues
  • Demonstrate and promote respect, professionalism, and positive behavior
  • Cooperate with other team members targeting a common goal
  • Experience with large-scale enterprise products, SoapUI

6. BS in Cybersecurity with 2 years of Experience

  • Previous experience with Environment Support and Problem Management
  • Experience maintaining and implementing SQL databases
  • Knowledge on tools of software intelligence monitoring (Zabbix, Grafana, Splunk, Dynatrace, etc), ITMS tools (ServiceNow)
  • Knowledge of product management software (Jira) resolving and documenting issues (confluence)
  • KPI and data-driven oriented, ability to extract metrics from service: like self-service success, case deflection rates, FTR (first response time), tickets by type,
  • number of tickets/month, meantime answer tickets, number of recurrent tickets.
  • Knowledge of source control tools (Gitlab)
  • Experience in cloud environments and Windows systems
  • Ability to work across multiple projects simultaneously
  • Must be able to manage time efficiently in order to meet deadlines

7. BS in Data Science with 3 years of Experience

  • Experience in technical support in the financial industry.
  • Experience supporting or using Hazeltree 6X or above.
  • Strong verbal/written communication skills, attention to detail and well organized.
  • Accounting and financial product knowledge.
  • Experience supporting Treasury users, using regular expressions.
  • Experience supporting back-end collateral and cash applications.
  • Strong knowledge of Microsoft Excel and VBA for mapping.
  • Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
  • Experience working in a team setting, serving as an internal escalation point and building solutions.
  • Programming Language Syntax: MS SQL, VBA, C#, XML, PowerShell Scripting.
  • Support MS Windows Server 2008 or higher.
  • Experience supporting web applications and troubleshooting within the web browser.

8. BS in Computer Information Systems with 4 years of Experience

  • Work experience with Application Support /Developer
  • Good hands-on knowledge with Shell Scripting, Linux scripting, XML, CSS, HTML and Java development
  • Python and PHP scripting skills will be advantageous
  • Experience with supporting middleware and FTP servers is preferred.
  • Familiar with one of the following application servers with MQ – Tomcat, Weblogic/ Websphere.
  • Experience applied JBoss (Wildfly, Glassfish), SQL skills, applied monitoring (SolarWinds, Monitis)
  • Experience applied load balancer (FortiADC), batch scheduling (Active Batch), SAML (set up and troubleshooting)
  • Self-starter with the ability to rapidly grasp and apply complex business and technical concepts
  • Ability to debug and troubleshoot application errors and issues
  • Possess a working knowledge of the Software development lifecycle
  • Must be able to effectively work independently and in a team

9. BS in Network Engineering with 3 years of Experience

  • Excellent customer service skills
  • Hands-on technical experience with, and very knowledgeable of LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware
  • Thorough knowledge of TCP/IP protocols and the OSI model with focus on Layer 7
  • Hands-on experience using network protocol analyzers such as dump, slump, Wireshark
  • Hands-on experience using debugging tools such as HttpWatch, Live HTTP Headers, Fiddler, Firebug.
  • Intermediate understanding of routing, VPN solutions (SSL/TLS/PKI), and common ports and protocols
  • VLAN - setup and implementation.
  • Working knowledge of standard UNIX/Linux command line tools
  • Able to work with moderate to low supervision
  • Proven track record in a team environment
  • Analytical thinker with strong attention to detail

10. BS in Telecommunications Engineering with 5 years of Experience

  • Must be able to read, write and speak English fluently, including technical concepts and terminology; fluency in additional languages is desirable
  • Must be able to relay technical information to customers with varying skill levels
  • Flexible approach to working hours to provide on call and out of hours coverage
  • Familiarity with F5 load balancing and security products
  • Background in the following areas would be beneficial: load balancing, application delivery controllers, access, reverse and forward proxies, firewalls.
  • Intermediate knowledge of Windows Server Administration and troubleshooting utilities
  • Intermediate knowledge of authentication protocols - Kerberos, Active Directory, Radius, LDAP, RSA, and server-based SSL
  • Experience with HTTP Basic Authentication, Forms-based Authentication, etc
  • Familiarity with SAML, SNMP, SIP and Voice Over IP (VOIP)
  • Working knowledge of HTML and web design standards
  • Experience with common network troubleshooting tools for SSL/VPN solutions such as HTTPWatch and slump

11. BS in Computer Science with 6 years of Experience

  • Experience with scripting languages such as JavaScript (JSON/XML), PERL, TCL, ECMAScript, etc
  • Siebel SCM or other case management system experience
  • Intermediate knowledge of Microsoft Enterprise suite (Exchange, Sharepoint, etc) and Windows Server Administration and Troubleshooting utilities.
  • Intermediate knowledge of Virtual Desktop Infrastructure (VDI) encompassing Citrix Xen architecture (XenApp, XenDesktop, XenServer, StoreFront), VMware View and Microsoft HyperV.
  • In-depth understanding of SSL VPN solutions.
  • Basic knowledge of common encryption and hashing standards
  • Basic troubleshooting proficiency in multiple client-side operating systems - Windows, Apple, iOS, Android, etc
  • Basic troubleshooting proficiency with various client-side components - browsers, anti-virus, firewalls, etc
  • Experience with network security practices, iRules
  • Working knowledge of HTML and web design standards
  • Working knowledge of Terminal Services (Microsoft/Citrix)

12. BS in Information Technology with 3 years of Experience

  • Experience communicating with customers and setting expectations, preferably in the SaaS industry
  • Demonstrated analysis, problem-solving skills, and troubleshooting expertise
  • Complex problem-solving skills, ability to diagnose and address application issues
  • Ability to effectively prioritize and escalate customer issues 
  • Ability to take initiative/ownership of work, we’re a small but mighty team
  • Demonstrable experience and understanding of software languages (C#, SQL)
  • Excellent written and oral communication skills
  • Ability to comprehend and communicate issues succinctly and without ambiguity using the appropriate technical vocabulary
  • Proficiency in determining the cause of application errors and ability to read and diagnose error logs
  • Experience with system simulation software (GT-SUITE, Simulink, Simcenter Amesim, etc)
  • Ability to learn new skills and adapt to customer application needs.
  • Excellent communication, organization, time management, and presentation skills.
  • English and one or more of the Nordic languages.
  • Working knowledge of common design processes, objectives, and constraints in one of the following industries Marine, Aerospace, Automotive, Oil and Gas, Energy, HVAC, combustion, etc.
  • Experience in working with 3D CFD, such as Simcenter STAR-CCM+.

13. BS in Computer Science with 5 years of Experience

  • Experience in a support center or helpdesk.
  • Knowledge of Google Cloud infrastructure and services.
  • Knowledge of Google Cloud network architecture and services, GCP security services, and IAM.
  • Excellent Linux scripting skills.
  • Demonstrable ability to read and understand log files.
  • Can multi-task, in an agile environment and take responsibility in challenging situations.
  • Proven experience of Kubernetes (GKE, Istio).
  • Experience with languages such as Python, Ruby, and Go.
  • Experience developing tools and interacting with Google Cloud APIs.
  • Detail-oriented and well-organized.
  • Excellent customer service skills.
  • Ability to converse with stakeholders of all levels.
  • A solution-focused, continuous improvement mindset.
  • Independent and proactive - willing to get things done.

14. BS in Software Engineering with 2 years of Experience

  • Experience working with products such as FX, Interest Rate, and Credit.
  • Experience working with Macro financial platforms like Murex, Calypso, or Front Arena.
  • Experience working with the Orchestrade Platform is a benefit.
  • Knowledge of trade lifecycle, portfolio management, pricing, and risk analysis.
  • Ability to work under pressure and MS SQL Query Experience
  • English (written, spoken - upper intermediate). 
  • Strong analytical mindset, responsible, multitasking, client oriented, strong communication skills.
  • Orchestrade has a C# API (which is leveraged for reporting) so C# development experience is a benefit.
  • Source Code repository experience (e.g. git).
  • Experience supporting .Net applications - working with logs, troubleshooting, and debugging.
  • Strong knowledge of Windows platforms.
  • Experience with batch systems like Activebatch, Control-M, Autosys, WTS
  • Understanding of ITIL framework and SDLC process.
  • Experience with cloud-based solutions like AWS
  • Experience using CI/CD pipelines (Bamboo/Jenkins) is a benefit.

15. BS in Computer Engineering with 4 years of Experience

  • Strong documentation skills and technical aptitude
  • Excellent attention to detail with a focus on quality
  • Excellent time management with the ability to prioritize accordingly
  • Ability to negotiate and influence others
  • Proven ability to communicate effectively in both verbal and written forms with people at various levels of the organization
  • Practical experience with log analysis and DB querying
  • Ability to identify technical and application issues, and deliver resolution to identified issues
  • Previous experience working independently within a fast-paced environment
  • To apply click on the apply button and follow the application process
  • Experience in supporting web applications
  • Experience or familiarity with working on cloud infrastructure is desirable Should be able to write simple to complex SQL
  • Experience with Kibana will carry some weight
  • Good understanding of web technologies, like HTML, Rest APIs, graphQL, HTTP verbs, nginx, tomcat, etc.
  • Possesses basic knowledge of computer network
  • Must be good in any scripting language (Python, Node, Shell, etc.)

16. BS in Network Engineering with 6 years of Experience

  • English language proficiency (C1 at least).
  • Experience in one or more of the following skills or environments
  • NET, MVC, and C# experience
  • Experience in demonstrating expertise in web technologies including MSSQL, MVC, Azure/Cloud solutions, jQuery, CSS(3), HTML(5), and Javascript
  • Proficient in diagnosing code-related issues.
  • ITIL foundation training and certification
  • Must possess a sense of urgency and passion for customer service.
  • Strong written and verbal communication skills.
  • Superb troubleshooting and analytical skills.
  • Must demonstrate the ability to address problems quickly.
  • Ability to work independently with minimal supervision while focused on delivering results set forth by management.
  • Excellent organizational skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Flexibility to occasionally work outside normal business hours.

17. BS in Information Systems with 1 year of Experience

  • Experience working with test equipment including spectrum analyzers, signal generators, vector network analyzers, frequency converters, and drive test tools
  • Background in/knowledge of Commercial and Military RF communications technologies
  • Experience with programming and integrating remote devices using RF industry protocols and APIs
  • Well-developed understanding of 4G and 5G protocols and signal analysis methodologies
  • Programming experience (C/C++, Visual Basic, Matlab, Python, LabView, etc.)
  • Prior experience with Keysight, RandS, or Anritsu Test and Measurement equipment
  • Experience working with customers in a sales/support role
  • Excellent problem-solving skills
  • Excellent communication (verbal and written) and customer interface skills
  • Supporting software in a modern programming technology such as Microsoft Stack, definitely .NET C#
  • Good diagnostic, analytical, and problem-solving skills demonstrated by a track record of being an application analyst
  • Supporting cloud-native applications preferably using Microsoft Azure
  • Supporting web applications, Rest APIs and services
  • Ideal, but not essential, to have some exposure to using Delphi (for support of legacy applications)

18. BA in Computer Science with 4 years of Experience

  • Application support and production support experience
  • Demonstrated ability to understand JAVA output via logs or indexed in Log Stash
  • Experience with common development tools and practices, including PHP/Java-based environments
  • Queuing and messaging tools familiarity
  • Experience with SQL Server and Mongo
  • Excellent leadership, organizational, communication, customer service, problem-solving and interpersonal skills
  • Solid understanding of all applications, equipment, and software currently being used throughout the company
  • Ability to effectively identify, triage, and drive resolution of incidents, assist in change management and deployment support
  • Awareness of customer issues and ability to resolve problems in a timely manner
  • Ability to learn new IT technologies and disciplines
  • A scripting language like Python.
  • Strong hands-on technical experience in Java-based, Springboot, and Tomcat environments.

19. BA in Information Technology with 5 years of Experience

  • Strong hands-on technical experience (previous experience as a Linux/Unix, Network, and Storage system administrator 
  • NOC or production support. 
  • Experience with monitoring tools. 
  • Experience with JIRA or other Service Desk tools
  • Knowledge of multiple OS (Linux, Windows)
  • Strong Monitoring Foundation. 
  • Knowledge of SQL, SQL Server, Java, shells, event and impact management (monitoring tools such as Zenoss, Dynatrace, Xymon, Nagios, Keynote, Spotlight, HP Openview, BMC Sentry Software)
  • Knowledge of web application architectures (Apache/Tomcat)
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems
  • Experience with production application and back office application deployments
  • In-depth knowledge of SQL in either Oracle or an MS SQL server environment
  • ITIL qualifications will be of benefit
  • Solid technical background with a demonstrable understanding of modern technologies, frameworks and design patterns
  • Good interpersonal and communication skills and a willingness to interact with different teams, senior colleagues, and management within engineering

20. BA in Software Development with 3 years of Experience

  • Experience in an IT role including application support, system administrator, and database administrator. 
  • Experience in programming would be ideal.
  • Experience in the investment management industry covering front-office to back-office activities.
  • Demonstrate strong experience in supporting business applications (including Bloomberg Gateway, DSTi Hiportfolio, and Finlab Packhedge) with outstanding analytical, troubleshooting, and problem-solving skills
  • Experience in building SQL queries as well as in system and database administration
  • Excellent understanding of investment management across all asset types
  • Some experience in programming like .NET, #C, VBA, and Scripting
  • Independent, hands-on, able to multi-task, and open to working on different IT areas.
  • Experience developing on Unix/Linux, and working knowledge of Linux internals and system utilities
  • Experience with LAMP (Linux, Apache, MySQL, PHP) website design
  • Website development skills (HTML, HTML5, and CSS)
  • Web technologies and internet protocols (XML, HTTP, TCP/IP)
  • Experience using version control systems (GIT, Subversion, CVS, etc.)
  • Scripting skills such as Perl, Python, JavaScript
  • Confidence with SQL and knowledge of ITIL processes
  • Experience in Agile methodologies
  • Exposure to continuous delivery technologies, tools and methods

21. BS in Cybersecurity with 7 years of Experience

  • Experience including pursuing business opportunities, identifying customer problems, and translating needs into new products and services
  • Worked in a fast-paced eCommerce business
  • Probably should have worked with zero-downtime systems
  • Intellectual curiosity, learning agility, and enthusiasm for tackling tough problems
  • Excellent operational organization skills
  • Excellent debugging and problem-solving skills
  • This role is a mixture of technical support, infrastructure management (particularly Azure), and monitoring/managing complex systems and processes
  • Experience with networking and network appliances, switches, firewalls, and load balances 
  • Fluent in English, strong verbal and written communication skills.
  • Working experience with application support and Help Desk / Service Support
  • Basic knowledge of Network Configuration
  • Knowledge of web development (HTML, JavaScript, jQuery, ...)
  • Knowledge of PKI certificates - support and operations Experience in Single Sign-on and ITIL are highly valued
  • Fluency in English (written and spoken).

22. BS in Computer Science with 5 years of Experience

  • Strong analytical, problem-solving, and documentation skills
  • Excellent organizational skills - ability to prioritize, schedule, and accurately track multiple issues
  • Strong interpersonal communication skills
  • Experience with demonstrating a strong sense of ownership for the application being supported
  • Working experience with javascript, HTML5, CSS3
  • Working experience with JavaScript frameworks React JS and Redux, Angular, or Vue
  • Working experience with C#, ASP.NET MVC, Microsoft SQL Server, Git
  • Ability to read and speak English and communicate with customers and coworkers
  • Ability to learn and perform all primary job functions within the adjustment period
  • Ability to function as a team member and work under specific work directions
  • Value a safe working environment and follow safety guidelines

23. BS in Data Science with 8 years of Experience

  • Experience in J2EE application development or technical support.
  • A thorough and practical understanding of how software applications, modules, features, and functionality are designed, implemented, and deployed.
  • Experience in tools and platforms such as Eclipse, Intelli J, Git, BitBucket, Weblogic, Tomcat, Jetty, Linux/Unix, and Windows.
  • Knowledge of web application architecture and common frameworks such as JSP, JSF/RichFaces, Seam, Spring, Hibernate, JPA, and jQuery.
  • Knowledge of language in Java, HTML, XML, javascript, groovy, and css.
  • Experience in building and maintaining a local development environment, following the prescribed Transplace development guidelines needed to provide troubleshooting capabilities for any Transplace application or framework.
  • Experience with Oracle PL/SQL to view and update transactional data.
  • Basic experience in capturing and documenting important information regarding issues and solutions applied to tickets.
  • The attitude and determination to stay focused on results and deadlines until the issue is resolved.
  • Handles multiple tasks simultaneously. 
  • Prioritizes and organizes assignments to make efficient use of time with significant attention to detail.
  • Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner.

24. BA in Digital Media with 1 year of Experience

  • Hands-on experience with Microsoft Windows Server 2012 R2, 2016, and newer
  • Hands-on experience with web applications using Internet Information Services (IIS) and Apache
  • Hands-on experience with STIGs and hardening Windows Servers
  • Hands-on experience troubleshooting application issues
  • Hands-on Windows Server support and administration responsibilities
  • Demonstrated experience with Windows Server 2012 R2, 2016, and newer
  • Experience and understanding of Internet Information Services (IIS)
  • Experience with implementing security and hardening (groups, roles, privileges, authentication, TDE, and auditing)
  • Perform application upgrades as delivered by third-party vendors and/or internal development staff in Test and Production environments
  • Develop, implement, and maintain in-house OandM and deployment documentation
  • Provide server monitoring, space management, and support
  • Respond to server-related alerts and Production problem issues
  • Demonstrated troubleshooting and performance tuning of Microsoft Server
  • Ability and willingness to fulfill requests and resolve incidents within predefined SLAs
  • Effective verbal and written communication skills
  • Ability to work effectively as part of a team and independently
  • Familiarity with server/application troubleshooting with regard to network (firewalls) and security products (McAfee) issues
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