Job Summary:

• Resolve existing technical, administrative and end-user experience issues.
• Manage and prioritize all dispatched tickets. 
• Solve issues to best of his knowledge and if 3rd level troubleshooting is replenished, 
• Engage other support teams for help. 
• Utilize all possible contact channels (IM, phone, email) to seek incident resolution.
• Delivery of new functionality through engineering, testing and controlled releases to end-user base.
• Maintain a proactive approach to resolve End Users issues.
• Provide all internal clients with a dedicated, positive and efficient service.
• Maintain flexibility to help 1st and 2nd line of support
• Sharing knowledge and promoting best practices with colleagues in the team

Skills on Resume: 

• Technical Problem Solving (Hard Skills)
• Ticket Management (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Communication (Soft Skills)
• Project Management (Hard Skills)
• Proactive Support (Soft Skills)
• Customer Service (Soft Skills)
• Knowledge Sharing (Soft Skills)

Job Summary:

• Design, build, test, configure and implement/migrate cloud-based solutions using Platform as a Service, Software as a Service, Infrastructure as a Service and Desktop as a Service offerings
• Transformation of workloads during the migration to the cloud
• Management and governance of the cloud platform predominantly within Microsoft Azure and partially Amazon Web Services and Google Cloud Platform
• Support of compute, storage, network infrastructure cloud requirements and demands
• Deploying infrastructure using Infrastructure as Code
• Supporting and providing technical guidance to colleagues within the organization
• Helping to build an inclusive environment
• Act as a networking deployment engineer for customers
• Document work in the company ticketing system and create/maintain documentation in the knowledge base
• Provide accountability overall responsibilities assigned regarding cloud network systems

Skills on Resume: 

• Cloud Architecture and Design (Hard Skills)
• Cloud Migration and Transformation (Hard Skills)
• Cloud Platform Management and Governance (Hard Skills)
• Infrastructure as Code (IaC) (Hard Skills)
• Technical Support and Guidance (Soft Skills)
• Networking and Deployment Engineering (Hard Skills)
• Documentation and Knowledge Management (Hard Skills)
• Inclusivity and Team Collaboration (Soft Skills)

Job Summary:

• Focuses specifically on the OS (primarily Linux-based) and the middleware components that integrate this service including authentication, monitoring and operating-system and application lifecycle management. 
• Work closely with the SSL Architect for the Entrust Certificate Services as well as the rest of the Cloud Services Operations team to ensure all OS and middleware is designed, tested, documented and deployed to a high standard.
• Work with the SSL team to complete the design and deployment of ECS service initiatives.
• Support and assist the SSL Operations team with Entrust Certificate Service application deployment during release cycles in a hybrid environment (containerized and non-containerized).
• Analyze, install, acquire, modify and support lifecycle management systems, operating systems and middleware, with consideration for resiliency and disaster recovery requirements.
• Perform product evaluations and make product recommendations.
• Implement system enhancements (both process and software) to improve the performance and reliability of the ECS solution.
• Perform software lifecycle management (including patching) throughout the environment including QA, Staging and Production systems in accordance with the organization’s strict requirements.
• Assist the SSL team during yearly audits by collecting and providing evidence in support of documented systems management procedures.
• Create and maintain Ansible playbooks, roles and tasks for system deployment and process automation.

Skills on Resume: 

• Linux Operating Systems (Hard Skills)
• Middleware Integration (Hard Skills)
• SSL/TLS and Certificate Management (Hard Skills)
• Containerization and Hybrid Environments (Hard Skills)
• System Lifecycle Management (Hard Skills)
• Automation and Scripting (Hard Skills)
• Performance and Reliability Enhancement (Hard Skills)
• Documentation and Audit Support (Hard Skills)

Job Summary:

• Create system documentation (build books) using both application and web-based tools.
• Manage Entrust Certificate Services’ internal authentication and authorization platform.
• Perform system and application sanity testing on all new operating systems and middleware implementations.
• Attend regular change advisory board meetings to schedule maintenance, provide detailed work plans and minimize impact to customers.
• Manage activities with complete integrity and in accordance with the organization's policies, systems, practices and programs.
• Provide escalation assistance to resolve any significant OS or middleware-related issues that may arise.
• Perform incident analysis and resolution.
• Perform periodic monitoring and data analysis to measure the quality of service.
• Recommending upgrades according to growth statistics and forecasts.
• Communicating with technical and non-technical users, business stakeholders or clients, end users, and Project Managers.
• Remaining up to date on current and future cloud features, functionality, and terminology.
• Serving as a functional advisor and problem solver to assist in understanding and optimizing data.

Skills on Resume: 

• System Documentation and Technical Writing (Hard Skills)
• Authentication and Authorization Management (Hard Skills)
• System and Application Testing (Hard Skills)
• Change Management (Soft Skills)
• Compliance and Integrity (Soft Skills)
• Incident Analysis and Resolution (Hard Skills)
• Service Quality Monitoring and Data Analysis (Hard Skills)
• Technical and Non-Technical Communication (Soft Skills)

Job Summary:

• Deploying Microsoft Teams and Cloud Voice Services.
• Deploying Microsoft cloud systems including Azure Active Directory solutions and Endpoint Manager – MDM/MAM.
• Migrating customers from on-prem Windows Server-based solutions to Microsoft 365 cloud-based replacements.
• Contributing to pre-sales engagements with the Sales team.
• Consulting and assisting with cloud licensing and subscriptions to provide services required by clients.
• Providing a consultative approach to implementation services for clients with a focus on adoption, client experience, and overall client success.
• Administering, developing, configuring, implementing, and maintaining the systems that comprise the underlying cloud platform.
• Working variable hours to suit the needs of client projects.
• Determining business needs, analyzing requirements, and selecting a cloud solution(s) that best fits the customer requirements.
• Troubleshooting when problems arise and providing technical support for system users.

Skills on Resume: 

• Cloud Systems Deployment (Hard Skills)
• Migration Expertise (Hard Skills)
• Pre-Sales Support (Soft Skills)
• Cloud Licensing and Subscription Management (Hard Skills)
• Consultative Implementation (Soft Skills)
• System Administration and Maintenance (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Business Needs Analysis (Hard Skills)

Job Summary:

• Facilitate operational implementation and documentation of compliance objectives as part of greater service-wide accreditation initiatives
• Evaluate and remediate environmental and system-specific vulnerabilities and compliance control findings
• Deploy and configure EDC applications/solutions onto Cloud-hosted platforms
• Maintain existing cloud services – patch existing systems, deploy new components based on customer demand.
• Identify and implement improvements to our systems (performance, security, etc.). 
• Implement system enhancements (software/hardware updates) that will improve the performance and reliability of the system.
• Manage and troubleshoot networking configurations, including switches, firewalls, load balancers, and IPSEC VPNs for customer deployments
• Implement and administer network security hardware and software
• Pursue advanced certifications and stay abreast of current technologies in the Cisco/VMware product space
• Provide mentoring and training to junior staff

Skills on Resume: 

• Compliance Management (Hard Skills)
• Cloud Services Deployment (Hard Skills)
• System Performance and Security Optimization (Hard Skills)
• Networking and Configuration (Hard Skills)
• Network Security Administration (Hard Skills)
• Advanced Certifications and Technology Awareness (Hard Skills)
• Mentoring and Training (Soft Skills)
• System Enhancement Implementation (Hard Skills)