Job Summary: 

• Install, configure, manage and optimize the performance of the PC, Notebooks, Printers, Servers, Hyper-V, VMWare, Microsoft Azure and other IT hardware-related components
• Overseeing daily IT support, troubleshooting of software/hardware for internal staff and customers
• Performing system routine maintenance such as server and server backup, monitoring, anti-virus, firewall, VoIP PBX, software/firmware update, desktop, and server patching
• Managing, monitoring, and maintaining the company's network-related systems
• Managing IT assets such as purchasing, licensing, software renewal, and keeping track of computer systems and IT-related equipment
• Providing technical support for Microsoft SQL and Oracle Server Database Management and Troubleshooting
• Participate in IT project planning, design, implementation and enhancement of servers, network, and security of the company's IT Infrastructure
• Monitoring health, performance and utilization of all servers and network devices
• Manage network security, integrity and availability including firewall, routers, switches, and other networking devices
• Manage, review, update and maintain internal IT system and security documentation and IT policy
• Responsible for customer tender, technical questions, RFP, security assessment requirements and documentation
• Responsible for gathering audit evidence for internal and customer audit documentation
• Perform ad hoc tasks as assigned by the manager or supervisor

Skills on Resume: 

• System Administration (Hard Skills)
• Network Management (Hard Skills)
• Server Maintenance (Hard Skills)
• Technical Support (Hard Skills)
• Security Monitoring (Hard Skills)
• Database Troubleshooting (Hard Skills)
• Project Coordination (Soft Skills)
• Documentation Handling (Soft Skills)

Job Summary: 

• Provide advice and solutions on the source code review findings gathered
• Engage with key stakeholders to identify potential or any source code issues
• Take charge of reviewing and proposing the methods used 
• Keep up to date with the latest technologies in source code review and governance
• Assist in vulnerability assessment and penetration testing of web applications using in-house tools and/or engaging external consultants
• Review and recommend changes to information security policies, standards, and procedures
• Monitoring information security alerts, triage, mitigate, and escalate issues 
• Driving the evaluation and implementation of IT Security projects
• Assist in the administration of security solutions deployed in the organisation

Skills on Resume: 

• Code Review (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Method Evaluation (Hard Skills)
• Tech Awareness (Soft Skills)
• Vulnerability Testing (Hard Skills)
• Policy Compliance (Hard Skills)
• Security Monitoring (Hard Skills)
• Project Execution (Soft Skills)

Job Summary: 

• Maintain the accuracy and integrity of the POS database to ensure sales records and product pricing
• Manage tools for updating costs and prices including tools for shelf tag and promo signage production
• Develop and communicate protocols for the item database, including PLU assignments
• Manage accurate taxation, SNAP and WIC eligibility and internal attribute assignments
• Manage daily, weekly and monthly discounts, promotions and groups allowed/unallowed for discounts and promotions
• Track progress and outcome of all NCBP issues and NCBP maintenance work
• Track repairs and maintenance of POS equipment at stores
• Ensure the accurate collection, security and integrity of co-op data moving through the POS system
• Work with front-end managers to ensure registers are running accurately and smoothly, and address customer experience concerns
• Assist Marketing and Operations in all POS functions
• Responsible for IT systems including server maintenance, internal network, Outlook, phone system, building security system, workstations, paging, music, office equipment, and user endpoint protection

Skills on Resume: 

• Database Management (Hard Skills)
• Price Administration (Hard Skills)
• Protocol Development (Hard Skills)
• Tax Compliance (Hard Skills)
• Promotion Coordination (Hard Skills)
• Issue Tracking (Soft Skills)
• Equipment Monitoring (Hard Skills)
• System Maintenance (Hard Skills)

Job Summary: 

• Direct staff to use the Managed Service Provider whenever possible
• Arrange for service and alert relevant team members
• Investigate equipment issues and track repairs and replacements
• Coordinate hardware and software purchases, installations and upgrades
• Manage relationships for all related technology vendors
• Manage back-up/disaster recovery procedures
• Maintain and support databases
• Manage projects for technology changes
• Work with store management to integrate technology for store tasks
• Identify and resolve problem areas in the handheld scanning system
• Provide reports to support business objectives, including promotions, audits, sales, and owner lists
• Develop and automate reports
• Understand the capabilities of the point of sale system to access data and process reports
• Ensure compliance with all applicable laws and internal policies regarding software licenses, non-invasive internet usage, security and PCI Compliance, using audits

Skills on Resume: 

• Staff Coordination (Soft Skills)
• Vendor Management (Soft Skills)
• Issue Investigation (Hard Skills)
• System Upgrades (Hard Skills)
• Disaster Recovery (Hard Skills)
• Database Support (Hard Skills)
• Report Automation (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Maintain and monitor the infrastructure, computer systems, servers, internet, remote access services like LAN and VPN, etc
• Installation and configuration of computer systems, diagnose and resolve hardware issues like VoIP devices, digital/interactive signage, video/audio equipment, end user laptops, and software issues, e.g., Microsoft 365, Video Conferencing platform, etc
• Ensure infrastructure security compliance for key card access, Accounting and CR management, firewall, anti-malware and security CCTV systems
• Participate as Key User/Member/Lead of the development, implementation, and administration of all IT solutions
• Preparation of operating and capital budgets for IT and network requirements
• Review opportunities regularly to apply and update new technologies to address and meet today's business needs and operational services
• Develop and ensure compliance with IT policies
• Work closely with vendors on system, IT equipment repair/replacement, and network operations processes
• Identify and recommend improvement
• Involved in the full spectrum of IT Project Management from sourcing of vendors, negotiation of quotations, contracts, coordinating of requirements on software, hardware and consulting services, and after-sales support services
• Liaise and negotiate with vendors on annual maintenance contracts for IT systems, subscriptions, services and appliances
• Ensure timely and accurate delivery of technology products and services

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• System Installation (Hard Skills)
• Security Compliance (Hard Skills)
• Project Leadership (Soft Skills)
• Budget Planning (Soft Skills)
• Policy Development (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technology Integration (Hard Skills)

Job Summary: 

• Responsible for supporting the IT operation of the APM group of subsidiaries
• Responsible for running IT-related projects and managing project resources and deliverables according to the agreed timeline and budget
• Responsible for providing technical support to the ERP application, coordinating and managing users’ expectations in terms of system technical functionalities
• Provide 1st level support to all IT technical problems and escalate unresolved problems to other Technical Team members and follow up till problem resolution
• Involved in ERP technical-related training and implementation to gain more in-depth knowledge to strengthen support skills as well as project implementation skills
• Involved in IT support tasks such as providing hardware, software and network support, and operation tasks such as monitoring and managing software licenses, etc.
• Provide internal training to colleagues and end-users
• Sourcing of IT purchases and price negotiation

Skills on Resume: 

• IT Operations (Hard Skills)
• Project Management (Hard Skills)
• ERP Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• User Training (Soft Skills)
• System Monitoring (Hard Skills)
• Hardware Support (Hard Skills)
• Vendor Negotiation (Soft Skills)

Job Summary: 

• Provide a high level of operational stability for hotels' systems and technologies
• Provide a high level of service and support to internal users and business users at the hotels
• Physical/ VMWare server setup/ administration (Windows), applying OS patches, performing backup and restoration
• Automates the delivery of system services and reporting of on-service quality, stability and capacity
• Provide guidance and advice to internal teams to maintain best practices for the systems and technologies usage
• Communicate clearly and effectively with all levels of users on technology-related plans, actions and decisions
• Ensure compliance with IT Policies and Procedures
• Participate in the planning and implementation of systems and technologies for future business needs
• Take ownership and drive changes that are beneficial to the hotels' long-term plans and goals
• Manage and promote active relationships with key vendors and partners
• Assist in IT budget planning

Skills on Resume: 

• System Stability (Hard Skills)
• User Support (Hard Skills)
• Server Administration (Hard Skills)
• Service Automation (Hard Skills)
• Technical Guidance (Soft Skills)
• Clear Communication (Soft Skills)
• Policy Compliance (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Develop innovative solutions to support, enhance and streamline existing restaurant and head office back of house systems, databases, reports and processes
• Lead and manage projects in view of improve productivity and efficiency at a low investment cost
• Deliver quality service and excellent results in the quickest time
• Maintain systems documentation
• Report directly to the IT Manager
• Manage information technology and computer systems
• Set up and configure network devices (e.g., routers, firewalls, switches, WiFi APs, CCTV, etc.)
• Provide maintenance and troubleshooting services for all core network devices, Internet lines, CCTV, and computers
• Efficient Installation, Implementation, maintenance and user support
• Efficient operation and cost-saving
• Provides asset management services for the accuracy and completeness of IT hardware and software
• Asset control and utilization, and maintenance of technology standards (hardware and software configuration, warranty and leasing period, pricing, etc)

Skills on Resume: 

• Solution Development (Hard Skills)
• Project Leadership (Soft Skills)
• Service Delivery (Soft Skills)
• System Documentation (Hard Skills)
• Network Configuration (Hard Skills)
• Device Troubleshooting (Hard Skills)
• User Support (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Project manage activities including requirements, design, data migration, testing, training and deployment, ensuring projects are delivered according to scope, budget and timeline
• Analyzes complex business needs to be presented by internal stakeholders and recommends viable technology solutions
• Provide strategic IT leadership to enable the alignment of business objectives
• Partner with the IT department to collaborate with internal stakeholders at all levels to effectively execute the system's strategic project management
• Liasing with external vendors
• Overseeing data upload and historic data conversion from the legacy system
• System testing and compile issues list
• Provide end-user training and conduct user acceptance testing
• Liaising with stakeholders and different Business Units
• Ensure stability and integrity for the Network, Servers and Databases

Skills on Resume: 

• Project Management (Soft Skills)
• Business Analysis (Hard Skills)
• IT Leadership (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Vendor Liaison (Soft Skills)
• Data Migration (Hard Skills)
• System Testing (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Serves as the lead IT liaison with StarMed administrators and staff in designated area(s) to understand and interpret user needs at a division level and to collaborate across lines in meeting those needs
• Maintain an in-depth knowledge of full scope CMS functionalities and system configuration, Project Management Life Cycle and Software Development Life Cycle (SDLC) 
• Participate in the evaluation and potential implementation of a new software at StarMed, and work with the team to achieve the targeted operational improvement/KPIs
• Participates in the IT planning, development, implementation, and maintenance of Standard Operating Procedure (SOP)
• Implements tracking and evaluation programs to assist in the accomplishment of established goals
• Liaise with vendors, digital team and stakeholders, and study users’ “pain” points and wish list
• Part of the team to evaluate suitable applications and reliable digital solutions to meet users’ expectations and the company’s KPI
• Provides technical liaison on a variety of medical specialized project-related activities requiring expertise in specific technical areas for core information technology systems and services
• Execute HMI business application and digital initiatives in StarMed in an efficient manner, leveraging the subject matter expertise, streamlined work processes and IT best practices
• Participate in the review of HMI Implementation methodology and champion the project documentation in StarMed 
• Implement IT Service Management (ITSM) in StarMed such as configuration, administration, maintenance, incident resolution, reviewing software performance, helpdesk statistics and reviewing the quality of helpdesk service and vendors’ SLA

Skills on Resume: 

• User Liaison (Soft Skills)
• System Knowledge (Hard Skills)
• Software Evaluation (Hard Skills)
• SOP Development (Hard Skills)
• Goal Tracking (Soft Skills)
• Vendor Coordination (Soft Skills)
• Technical Expertise (Hard Skills)
• ITSM Administration (Hard Skills)

Job Summary: 

• Involved in the full project implementation cycle (SDLC) with system analysis and problem-solving skills
• Gather, analyze and formalize users’ business requirements and processes, evaluate on feasibility of implementation and manage the scope of the project
• Coordinate project activities and work closely with the Project Manager and the vendor in managing the project plan
• Communicate and work with multiple stakeholders and vendors
• Prepare and review system documentation including meeting minutes, functional requirement specification, Gap-list, technical documents, and user guides
• Troubleshooting system issues, providing systems support and training to users
• Good knowledge of application deployment and maintenance methodology
• Estimate and plan tasks needed to define and manage functional and technical requirements, support design, development, and quality assurance activities
• Design and testing of new enhancements/integrations/reports for application systems
• Conduct review and integration testing to ensure the quality of deliverables before handing over to users for UAT

Skills on Resume: 

• Project Analysis (Hard Skills)
• Requirement Gathering (Hard Skills)
• Activity Coordination (Soft Skills)
• Stakeholder Communication (Soft Skills)
• System Documentation (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Application Deployment (Hard Skills)
• Integration Testing (Hard Skills)

Job Summary: 

• Assume ownership and manage the successful delivery of the assigned IT project
• Lead and/or support the various stages of SDLC and PMLC
• Support the IT procurement lifecycle and ensure the procured products/services meet the business requirements, delivered on time and on budget
• Manage the vendors’ quality and performance to ensure that the services are delivered according to the agreed outcomes
• Provide timely service desk support and resolution to internal users on hardware and software matters
• Manage the IT infrastructure assets through their life cycle
• Provide support to the IT department during the RFI/RFQ/tender process
• Adopt robust change management procedures and ensure quality IT documentation
• Conduct an investigation, provide training and give recommendations on cybersecurity matters
• Seek continuous improvements and contribute actively to the Department and Individual KPIs set forth
• Provide secretariat support during the IT project meeting

Skills on Resume: 

• Project Delivery (Soft Skills)
• SDLC Support (Hard Skills)
• Procurement Management (Hard Skills)
• Vendor Oversight (Soft Skills)
• Service Desk (Hard Skills)
• Asset Management (Hard Skills)
• Change Control (Hard Skills)
• Cybersecurity Guidance (Hard Skills)