Job Summary:

• Drive the adoption of forward thinking technology in a rapid growth environment
• Identify unique cutting edge solutions to business problems leveraging technology
• Provide high-touch white-glove responsive support to executives, executive assistants, and staff
• Provide hardware/software support for lab staff and instruments
• Maintain a strict security posture for both office and lab environments
• Deploy hardware, software and SaaS apps
• Training and assisting with use of tools and technology to meet business needs
• Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation
• Assisting with office moves, upgrades, and AV deployments
• Assist with on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations)

Skills on Resume:

• Technology Adoption (Hard Skills)
• Innovative Problem-Solving (Soft Skills)
• Executive Support (Soft Skills)
• Hardware & Software Support (Hard Skills)
• Security Management (Hard Skills)
• IT Deployment (Hard Skills)
• User Training (Soft Skills)
• Asset Documentation (Hard Skills)

Job Summary:

• Handle Projects/Automation/Configuration
• Design, build and implement projects independently
• Oversee desktop and laptop lifecycle management, choose refresh technology.
• Guide desktop engineering standards
• Group Policy management and Active Directory maintenance
• Develop new projects and drive automation to improve end user experiences
• Automating new hire accounts, accesses, distros and software licensing
• Run collaboration platform
• Own and optimize cloud collaboration platform
• Drive improvements and determine training protocols
• Oversee MDM system and help set best practices for deployments and device refreshes.

Skills on Resume:

• Project Management (Hard Skills)
• Automation Development (Hard Skills)
• Lifecycle Management (Hard Skills)
• Desktop Engineering (Hard Skills)
• Active Directory Management (Hard Skills)
• Cloud Collaboration (Hard Skills)
• MDM Oversight (Hard Skills)
• Training Development (Soft Skills)

Job Summary:

• Undertake typical break fix and support activities on related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
• Support the delivery of services within agreed timescales and in accordance with SLAs
• Deliver the highest levels of support to central infrastructure and other business critical systems
• Support the delivery of major projects and change programmes
• Assist in the design, development and implementation of IT infrastructure and services
• Manage the installation, support and maintenance of production systems to completion
• Take ownership of incidents ensuring coordination of resolving parties, effective communication to stakeholders and where needed, post incident review
• Working closely with CISO
• Take responsibility for security of user endpoints to meet our current standards
• Provide Tier3 end user support as a point of escalation for the Senior Desktop Support team
• Formulate workflows enabling users to best leverage technology stack

Skills on Resume:

• Break-Fix Support (Hard Skills)
• SLA Management (Hard Skills)
• Critical System Support (Hard Skills)
• Project Delivery (Hard Skills)
• Infrastructure Design (Hard Skills)
• Incident Management (Soft Skills)
• Security Collaboration (Soft Skills)
• Tier 3 Support (Hard Skills)

Job Summary:

• Implement, administer, and maintain Microsoft MECM leading the charge in bringing forth technologies such as Device Join and Autopilot to support the local and remote workforce landscape.
• Administer and maintain the Azure/AD group policies, Office 365 and inTunes or equivalent enterprise management tool
• Administer and maintain the Citrix VDI Workspace and or AWS Workspace
• Prepare, test, document, release, and update OS and software applications.
• Troubleshoot complex application and hardware issues
• Act as level two escalation points to IT Help Desk and Desktop Support teams, including documentation, analysis, and resolution of escalated issues, providing high-quality solutions to IT problems quickly.
• Create and maintain standard desktop configurations (Windows and macOS) and automated software packages to ensure the enterprise desktop systems can be supported and patched in a remote workforce.
• Maintain the control and process environment for the organization's endpoint encryption and standard operating system image library ensuring client configuration integrity, controlled access, and incremental versioning.
• Administer software distribution, application and security patch management, desktop security, remote support tools, and other enterprise desktop management, monitoring, and troubleshooting utilities.

Skills on Resume:

• MECM Administration (Hard Skills)
• Azure/AD Management (Hard Skills)
• Citrix/AWS Workspace (Hard Skills)
• OS & Software Updates (Hard Skills)
• Complex Troubleshooting (Hard Skills)
• Escalation Management (Soft Skills)
• Desktop Configuration (Hard Skills)
• Patch & Security Management (Hard Skills)

Job Summary:

• Lead Endpoint projects working with local and remote teammates, technicians, engineers, and other employees across the company
• Maintain and document desktop configuration standards that support organizational security policies and create technical and standard operating procedure documentation.
• Manage the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations, and image deployment. 
• Work with team members to schedule and report upon the execution of testing and validation efforts as part of a formal release management process.
• Craft reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems, and hosted application software distribution
• Collaborate with the Asset Management team to implement processes and integrate platforms to support software and hardware asset information for the enterprise desktop environment.
• Craft reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems, and hosted application software distribution
• Represent team recommendations to management, demonstrate influence over governance bodies, and communicate technical issues, impact, and risk mitigation strategies in business terminology that non-technical resources can understand.
• Build strong relationships with vendors, business, and technology leaders.
• Keep ahead of emerging trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas when implementing recommended solutions to achieve business objectives.

Skills on Resume:

• Endpoint Management (Hard Skills)
• Configuration Standards (Hard Skills)
• Testing Management (Hard Skills)
• Release Oversight (Hard Skills)
• Compliance Reporting (Hard Skills)
• Asset Collaboration (Soft Skills)
• Technical Communication (Soft Skills)
• Vendor Relations (Soft Skills)

Job Summary:

• Provide support, expert advice, and guidance on agency-spanning desktop engineering projects and IPG Health support functions with a particular focus on Jamf Pro, Jamf Cloud and MDT
• Plan for and implement patches, hotfixes, and upgrades to the Microsoft and Apple device environments
• Testing and validating desktop technologies
• Seek opportunities to improve system performance and routine processes through scripting automation (Bash, Shell, Python, etc.)
• Assess, document, and implement build process changes as required in conjunction with Engineering Team
• Perform infrastructure configuration management activities, and follow change management procedures for implementing any changes across business environments
• Create and deploy application packages, configuration profiles, using Jamf Pro and Jamf Cloud
• Build Jamf Pro/Cloud and MDT DEP processes for image builds (MAC and Windows)
• Provide 3rd level investigation and resolution of desktop incidents, problems, and support

Skills on Resume:

• Desktop Engineering (Hard Skills)
• Jamf Management (Hard Skills)
• Patch Implementation (Hard Skills)
• Technology Testing (Hard Skills)
• Scripting Automation (Hard Skills)
• Change Management (Soft Skills)
• Application Deployment (Hard Skills)
• Incident Resolution (Soft Skills)

Job Summary:

• Provide day to day operational direction to the rest of the team, and general coordination with IT leadership
• Work daily with other IT technical staff and customers delivering services and support
• Research and document new software and hardware in support of service requests or project assignments
• Test and install software via Microsoft Intune, knowledge to trouble shoot and resolve install issues.
• Provide prompt and effective troubleshooting, resolution and documentation of all assigned project or service requests.
• Build, manage and support intune deploy packages for our Windows 10 pcs
• Build, manage and support Jamf for Macs deployments
• Identify process improvements and automate via scripts, tools, etc
• Coordinate IT support activities with third party vendors
• Functions as escalation to project teams to resolve issues

Skills on Resume:

• Team Leadership (Soft Skills)
• Service Delivery (Soft Skills)
• Software Research (Hard Skills)
• Intune Management (Hard Skills)
• Jamf Deployment (Hard Skills)
• Troubleshooting & Documentation (Hard Skills)
• Process Automation (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary:

• Providing timely, comprehensive Deskside Support in a corporate environment
• Working with remote technical resources
• Remote 3 days/onsite 2 days
• Provide tier 2/3 support for lab systems
• Utilizing IT resources to remain current with technology used in the company IT environment
• Create reports and dashboards within Jira
• Support large IT projects - acting as SME, tester, tracking and status updates
• Assist senior management with advanced maintenance and troubleshooting activities
• Collaborate on Security Controls/Monitoring/Remediation

Skills on Resume:

• Deskside Support (Hard Skills)
• Remote Collaboration (Soft Skills)
• Tier 2/3 Support (Hard Skills)
• Technology Monitoring (Hard Skills)
• Jira Reporting (Hard Skills)
• Project Support (Soft Skills)
• Advanced Troubleshooting (Hard Skills)
• Security Collaboration (Soft Skills)