Job Summary: 

• Define and lead a set of activities to protect and retain assigned Customers on SAP Support
• Support assigned Customers in leveraging the full value of the product support offerings
• Define key activities that will deliver TCO and future roadmap for assigned customers
• Drive a virtual team in delivering on key activities associated with Support and future roadmap
• Support and execute key tasks to save assigned Customers ‘at-risk from competitors
• Support and evangelize SAP Support tools and reports with Customers and SAP Partners to protect Customer base
• Provide assigned Customers VAT with SAP Maintenance Policy support
• Manage Maintenance-at-Risk (MAR) cases for assigned customers
• Lead Maintenance Winbacks for assigned customers
• Define a set of activities in assigned ‘at-risk and key customers to deliver more value from Support offerings, highlight value of Support in business impact terms, and safeguard these customers from leaving SAP Support

Skills on Resume:

• Customer Retention Strategy (Hard Skills)
• Product Support Utilization (Soft Skills)
• TCO Analysis (Hard Skills)
• Virtual Team Leadership (Soft Skills)
• Risk Mitigation (Hard Skills)
• Tool Evangelization (Soft Skills)
• Policy Support Management (Hard Skills)
• Customer Winback Leadership (Hard Skills)

Job Summary: 

• Work collaboratively with internal stakeholders in defining an approach, executive key deliverables, and tracking and monitoring ‘at-risk and key customers
• Play a key role in defining the safeguarding approach to ‘at-risk and key customers with a focus on delivering and highlighting the business impact of Product Support
• Be involved in account planning and become a key member of SAP VAT for ‘at-risk and key customers
• Lead proactive response to safeguarding ‘at-risk customers across all VAT and within the customer
• Directly interact with and educate internal stakeholders, SAP Partners, and customers to position the value of SAP's Maintenance Solutions, SAP Maintenance Policies, and SAP Maintenance Contracts
• Analyze and present key Support statistics to internal and external stakeholders to highlight risk and opportunity
• Develop a roadmap, governance model, and other key deliverables as defined to ‘at-risk and key customers
• Lead content development in ‘must-win cases and support customer-facing meetings
• Develop executive relationships broadly within ‘at-risk and key customers to highlight the value of SAP Support
• Record progress with assigned customers in SAP CRM

Skills on Resume: 

• Collaborative Strategy (Soft Skills)
• Safeguarding Approach (Hard Skills)
• Account Planning (Hard Skills)
• Proactive Leadership (Soft Skills)
• Educational Outreach (Soft Skills)
• Data Analysis (Hard Skills)
• Roadmap Development (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Conducts customer business and opportunity diagnostics to analyse business case drivers, identify program risks, and establish outcome success plans that deliver near term results and continue to improve business processes related to SAP CX value proposition
• Maintain a close working relationship with other regional business teams driving a one-SAP mindset (Cloud LoB AEs, DBS sales and delivery teams, GADs, IAEs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
• Work with the wider Sales, pre-sales, services and value adoption teams to drive account strategy, improve solution adoption and increase renewals revenue across assigned customer portfolio.
• Develops and maintains customer program reporting to communicate progress and to help govern the relationship with customers, C-Suite, and SAP executive sponsors.
• Develops deep relationships with key decision-makers and executive sponsors within the Customer and participate in quarterly review meetings.
• Assists customers with transformational change by facilitating and coordinating cross-functional involvement with solutions consulting and services delivery.
• Development and management of forecasting, account strategy and customer engagement plans that will deliver business outcomes.
• Comfortably present to both internal and external customers at an Executive level
• Provide weekly reporting as required to manage and record progress with assigned Customer in SAP CRM

Skills on Resume: 

• Business Diagnostics (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Account Strategy (Hard Skills)
• Program Reporting (Hard Skills)
• Relationship Development (Soft Skills)
• Change Facilitation (Soft Skills)
• Forecasting and Planning (Hard Skills)
• Executive Presentation (Soft Skills)