Job Summary: 

• Collaborating with the company Director of Customer Engagement to maintain and enhance customer reference program.
• Working with sales, delivery, and education teams to identify new potential customer relationships.
• Scheduling and coordinating references in the sales process.
• Driving customer involvement in a variety of company and Microsoft-sponsored events.
• Working with customers to create public marketing materials detailing experiences working with the company and Microsoft Dynamics 365 products.
• Ownership of customer project information in internal systems.
• Attending project wrap calls to ensure knowledge transfer into internal systems is completed.
• Monitor new customer information and track within internal systems.

Skills on Resume: 

• Relationship Management (Soft Skills)
• Event Coordination (Soft Skills)
• Project Management (Hard Skills)
• Data Entry and Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Scheduling (Hard Skills)
• Content Creation (Hard Skills)
• Monitoring and Tracking (Hard Skills)

Job Summary: 

• Contact and support customers, ensuring nothing but an exceptional journey is experienced by all.
• Working closely with residence teams, deliver exceptional service levels to existing students
• Seeking out ways to enhance customers experience throughout
• Proactively contacting students to overcome any late payment situations
• Provide commitment and passion in the role to ensure positive student experiences to promote referrals.
• Keeping internal CRM systems up to date and manage transaction administration
• Provide excellent customer experience throughout the consumer journey
• Engage with customers from trial to post-purchase journey helping to overcome any issues or potential pain points that may occur through conversion

Skills on Resume: 

• Customer Support (Soft Skills)  
• Service Delivery (Soft Skills)  
• Experience Enhancement (Soft Skills)  
• Proactive Communication (Soft Skills)  
• CRM Management (Hard Skills)  
• Transaction Administration (Hard Skills)  
• Customer Engagement (Soft Skills)  
• Issue Resolution (Soft Skills)  

Job Summary: 

• Record and present regular feedback to the business
• Carry out research through social media/mainstream media to understand market trends
• Call listening quality assurance of sales process and giving feedback and development off the back of this
• Confirming sales meetings strengthen the value of the meeting after production process has gone ahead
• Correctly boarding deals using internal tracking systems, ensuring accurate data is available for reporting Contract Management
• Creation and management of marketing campaigns and social media communications
• Leverage online and digital systems, channels and process to generate customer interest
• Develop marketing activities to increase lead volumes through one-off and ongoing initiatives
• Interface with the digital team on developments, technological improvements, enhancements to online and self-service functionality to drive channel shift within certain customer groups

Skills on Resume: 

• Feedback Presentation (Soft Skills)
• Market Research (Hard Skills)
• Quality Assurance (Hard Skills)
• Meeting Confirmation (Soft Skills)
• Data Management (Hard Skills)
• Campaign Management (Hard Skills)
• Digital Marketing (Hard Skills)
• Stakeholder Interface (Soft Skills)