Job Summary: 

• Transform business objectives and functional requirements into technical Salesforce solutions
• Interface with end user and to understand feature requirements and/or address support issues, and work collaboratively with business process owner teams on more complex requests and issues
• Manage profiles, roles, and security within the Salesforce instance.
• Maintain and enhance visual layouts, workflow rules, and business logic to enhance business processes and improve user experience
• Migrate data from existing systems into the Salesforce database.
• Lead and maintain data integrations with 3rd party software used across the business
• Create documentation, maintain standardization, and look for ways to continuously improve processes and procedures
• Develop, launch, and manage in-depth dashboards and reports for all team functions at both management and individual levels in conjunction with the business process owners.
• Work with Salesforce.com support to troubleshoot issues and maintain the smooth operation and performance of the platform
• Remain current on Salesforce.com best practices and technologies, and advise on these practices for Salesforce-based solutions
• Act as subject-matter expert for Salesforce and seek out ways to utilize CRM to improve processes and productivity, and make recommendations to support a program scaling at a rapid pace.

Skills on Resume: 

• Solution Design (Hard Skills)
• User Collaboration (Soft Skills)
• Access Management (Hard Skills)
• Process Optimization (Hard Skills)
• Data Migration (Hard Skills)
• Integration Management (Hard Skills)
• Documentation Practices (Hard Skills)
• Reporting Analytics (Hard Skills)

Job Summary: 

• Develop repeatable queries or reports from applications for Finance, Marketing, Sales, Business Units, and Management.
• Identify and execute new ways to optimize data management and reporting processes, e.g, from data governance/management to simple data warehouses.
• Continually evaluate and improve corporate data and develop data-driven processes.
• Work with internal partners to outline specific data responsibilities, definitions, ownership, and needs.
• Extract, clean, validate, and store consistent data.
• Prepare and support reporting on business activities to measure success against corporate and business unit goals.
• Develop and support/maintain reporting that adapts to changing business requirements
• Strive to improve the operations of the company while ensuring effective and sustained data integrity.
• Enter and validate/confirm data and build data processes, which feed reporting.
• Create/modify/communicate workflow rules and process builders.
• Create/modify custom fields and formulas.
• Build a basic suite of consistent reports, including modifying/eliminating existing reports.
• Create and modify dashboards.
• Import data using the data loader.
• Fulfill defined business requirements.
• Facilitate data interface with other systems.

Skills on Resume: 

• Data Reporting (Hard Skills)
• Process Optimization (Hard Skills)
• Data Governance (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Data Validation (Hard Skills)
• Workflow Management (Hard Skills)
• Report Building (Hard Skills)
• System Integration (Hard Skills)

Job Summary: 

• Acts as a Salesforce.com subject matter expert.
• Drives the adoption and utilization of the platform across the sales team.
• Applies system subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, resolve issues, etc.
• Identifies pain points related to the usage of the platform and recommends solutions for system and process improvement.
• Collaborates with sales and marketing leadership to collect data from Salesforce automation to enable the Company to be more proactive with competitive strategies and targeted sales opportunities.
• Develops customized dashboards, reports, and processes within Salesforce.com to improve visibility into activities, pipeline, and forecast.
• Facilitates company-wide Salesforce.com training, including the development of training materials.
• Be responsible for administering the system, including user licenses.
• Manages the overall relationship with Salesforce.
• Configures and tests new/updated Salesforce.com solutions.
• Support disaster recovery planning and implementation

Skills on Resume: 

• Platform Expertise (Hard Skills)
• User Adoption (Soft Skills)
• Process Improvement (Hard Skills)
• Issue Resolution (Soft Skills)
• Data Analysis (Hard Skills)
• Dashboard Development (Hard Skills)
• Training Delivery (Soft Skills)
• System Administration (Hard Skills)

Job Summary:  

• Effectively manage project scope and budget using both Agile and Waterfall methodologies
• Facilitate requirements gathering sessions with a wide range of business stakeholders
• Translate business use cases and processes into solid requirements and design documentation
• Identify gaps in requirements or processes and suggest/solution appropriate solutions or workarounds
• Implement design elements using native, declarative Salesforce.com functions, and understand when the platform should be extended with development
• Manage UAT testing activities, including test case creation, execution, and defect management
• Creation of thorough end-user test cases based on approved requirements documentation
• Execute and facilitate user acceptance testing and obtain proper client sign-off
• Stay up to speed on the rapidly changing Salesforce.com product suite and be able to speak to/implement best practices

Skills on Resume: 

• Project Management (Soft Skills)
• Requirements Gathering (Soft Skills)
• Requirements Translation (Hard Skills)
• Gap Analysis (Hard Skills)
• Declarative Development (Hard Skills)
• UAT Management (Hard Skills)
• Test Case Creation (Hard Skills)
• Platform Expertise (Hard Skills)

Job Summary: 

• Analyze customer business requirements and define future needs based on Salesforce best practices
• Configure the Salesforce application based on the customer's requirements
• Implementation and support activities for projects 
• Allocate tasks, including project timelines
• Deliver projects, using the most appropriate Salesforce tools and techniques
• Apply best practices to build the Salesforce applications
• Work with internal and external interfaces
• Implement business functionality
• Research Salesforce capabilities to suit business requirements
• Perform quality assurance of customer projects

Skills on Resume: 

• Salesforce Analysis (Hard Skills)
• Application Configuration (Hard Skills)
• Project Support (Soft Skills)
• Task Allocation (Soft Skills)
• Solution Delivery (Hard Skills)
• Best Practices Application (Hard Skills)
• Interface Collaboration (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Work within a team using agile methodology to design, configure, and develop custom software
• Provide input into overall systems design to ensure a consistent experience for the user community
• Strategize with the team to determine the best solutions based on the business requirements provided
• Research and evaluate any vendor-provided applications or customizations
• Provide customization and/or development recommendations, and implement those solutions
• Define detailed application specifications, standards, flowcharts, and diagrams
• Create, conduct, and manage unit tests and automated tests to ensure that the code base meets specifications and remains stable
• Generate documentation for all new and modified code changes
• Collaborate with other developers and provide code reviews to troubleshoot, ensure consistency, and share knowledge across the team
• Use industry best practices and procedures to deploy changes from development to production
• Serve as 3rd Level Support to the user base for ongoing maintenance and production issues.
• Support the full software development lifecycle, following appropriate programming and engineering methodologies and best practices

Skills on Resume: 

• Agile Development (Hard Skills)
• Systems Design (Hard Skills)
• Solution Strategy (Soft Skills)
• Vendor Evaluation (Hard Skills)
• Customization Implementation (Hard Skills)
• Specification Design (Hard Skills)
• Test Management (Hard Skills)
• Code Collaboration (Soft Skills)

Job Summary: 

• Adopt a configuration-first approach in building Salesforce-based solutions for customers using Service Cloud and other Salesforce Cloud offerings. 
• Augment the solution with custom development.
• Work in Salesforce development environments
• External integrations leveraging SOAP and REST Apex Web Services and Force.com API
• Design, develop, test, deploy, and document high-quality solutions on the SFDC platform
• Management of user profiles and role hierarchy
• Build business logic processes using validation rules, formula fields, workflow rules, and approval processes
• Omnichannel lead routing and skill-based routing

Skills on Resume: 

• Configuration Approach (Hard Skills)
• Custom Development (Hard Skills)
• Environment Management (Hard Skills)
• API Integration (Hard Skills)
• Solution Deployment (Hard Skills)
• Access Management (Hard Skills)
• Process Automation (Hard Skills)
• Lead Routing (Hard Skills)

Job Summary: 

• Design and build solutions that leverage the full capabilities of the Salesforce.com platform
• Collaborative working relationships with business partners as part of a global agile team of architects, analysts, and engineers
• Work within an agile team, design solutions that consider reuse, speed to market, and technical excellence
• Input into overall technical architecture, standards and practices, and change management process for Salesforce.com development
• Lead, guide, and mentor junior team members
• Create and execute unit, integration, and user acceptance test plans, including use cases and test data.

Skills on Resume: 

• Solution Design (Hard Skills)
• Agile Collaboration (Soft Skills)
• Scalable Architecture (Hard Skills)
• Technical Governance (Hard Skills)
• Team Leadership (Soft Skills)
• Mentoring Skills (Soft Skills)
• Test Planning (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Build Salesforce applications using Apex and Lightning Web Components (LWC) and leverage the full capabilities of the Salesforce platform to support the company's programs.
• Create/modify existing controllers, controller extensions, and triggers across all platforms.
• Develop highly interactive UI using Lightning Web Components, Visualforce, JavaScript, and JQuery technologies.
• Lead customer-driven solutions utilizing strong technical design skills and strong working relationships with internal groups
• Develop custom applications using Salesforce.com and integrating Salesforce.com with other systems, including internal proprietary and third-party applications.
• Assist with the planning of application changes, development, and installation of upgrades and new releases.
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform
• Gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues reported by end users

Skills on Resume: 

• Apex Development (Hard Skills)
• LWC Engineering (Hard Skills)
• UI Development (Hard Skills)
• Technical Leadership (Soft Skills)
• System Integration (Hard Skills)
• Release Planning (Hard Skills)
• Design Patterns (Hard Skills)
• Requirements Analysis (Hard Skills)

Job Summary: 

• Manage complex projects on time and to enterprise specifications.
• Creates and executes project plans and revises them to meet changing needs and requirements.
• Drive project-related change management for project stakeholders.
• Work with key stakeholders to define project goals and a charter.
• Apply project management tools/techniques.
• Proactively identify problems on projects or plans.
• Seek input from appropriate stakeholders.
• Question proposed solutions, and understand the actual problem that needs to be solved.
• Develop creative and practical solutions based on the evaluation of multiple factors.
• Deliver value by leading project teams and by driving effective collaboration with team members, stakeholders, and other Project Managers.
• Anticipate the needs, risks, and challenges of projects.

Skills on Resume: 

• Project Management (Hard Skills)
• Change Management (Soft Skills)
• Stakeholder Alignment (Soft Skills)
• Goal Definition (Soft Skills)
• Risk Identification (Hard Skills)
• Problem Solving (Soft Skills)
• Solution Evaluation (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Drive the planning and implementation of business intelligence/analytics/IT projects with a cross-functional team of IT and business partners.
• Develop and execute the project plan, which includes work plans, schedules, milestones, critical paths, budgets, project scope, and deliverable/responsibility matrices
• Track any issues, assess their impact, and drive them to resolution.
• Be responsible for the on-time, on-budget, and on-scope delivery of the assigned IT projects
• Work with internal and external technical teams, business stakeholders to plan, coordinate, and manage multiple business intelligence/analytics projects.
• Coordinate all internal team and vendor contract-related work efforts required to ensure successful implementation within the required time frame.
• Develop and manage well-structured project plans and enforce Statements of Work, as well as manage project risk, issues, scope, timelines, and budget.
• Schedule and facilitate meetings with stakeholders, the internal team, vendors, and internal departments
• Exercise discretion and independent judgment with respect to matters of significance.

Skills on Resume: 

• Project Planning (Hard Skills)
• Scope Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Project Delivery (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Vendor Management (Hard Skills)
• Risk Management (Hard Skills)
• Stakeholder Facilitation (Soft Skills)

Job Summary: 

• Provides technical input to the business product visions and roadmaps
• Guides business stakeholders in exploring new avenues for shaping the organization
• Provides business and solution knowledge as part of technology/partner selections
• Leads the definition of architectural, cross-org Salesforce standards
• Ensures the reusability and scalability of solutions by reducing application complexity
• Introduces new technologies (PoC’s) and solutions to be adopted in the future
• Establish and enforce the architecture guidelines for SFDC (what is built in SFDC vs other platforms like D2C, loyalty, etc).
• Design high-level solutions (including integrations, data flows, process flows)
• Collects and translates non-functional requirements or topics such as security and privacy
• Supports the digital transformation, identifying areas for improvement in business processes
• Plays a pivotal role in supporting Salesforce Org Strategy along with CoE Lead, Salesforce Program Architect, and key business stakeholders

Skills on Resume: 

• Architecture Vision (Hard Skills)
• Stakeholder Guidance (Soft Skills)
• Solution Evaluation (Hard Skills)
• Architecture Standards (Hard Skills)
• Scalable Design (Hard Skills)
• Technology Adoption (Hard Skills)
• Platform Governance (Hard Skills)
• Solution Design (Hard Skills)

Job Summary: 

• Monitor technical deliverables and schedules
• Ensure technical delivery, backlog creation (WBS, Story Backlog, etc.)
• Organize and drive stakeholder meetings, technical stand-up calls, etc.
• Actively participate in solution design, development, testing, deployments, and migration processes
• Determine solution changes and assess potential risks ahead of time, highlight them to Management, and oversee mitigation
• Provide technical oversight and ensure stakeholder views are managed towards the best solution
• Set up processes/working models, facilitate meetings, and ensure consistent documentation
• Provide Tech Administrative support
• Prepare Technical Project reports and report project status to Management

Skills on Resume: 

• Delivery Monitoring (Hard Skills)
• Backlog Management (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Solution Participation (Hard Skills)
• Risk Assessment (Hard Skills)
• Technical Oversight (Hard Skills)
• Process Setup (Hard Skills)
• Project Reporting (Hard Skills)