Job Summary: 

• Working with the CRM team and stakeholders to support the Salesforce Platform
• Creating and maintaining the Salesforce Platform in line with business requirements, such as roles, security, profiles, permissions, and data integrity
• Performing ongoing system administration
• Maintaining data in support of the users
• Collaborating closely with frontline teams, squads, and other business units to ensure solutions provide an improved experience for members and staff
• Running fortnightly release highlight sessions with business stakeholders
• Producing high-quality support documentation to assist teams with new and improved enhancements
• Working as a team that owns the Salesforce platform
• Supporting the CRM team with other investigations, including defect analysis and reproduction, and analysis of future product enhancements.
• Implementing enhancements through CI/CD tooling
• Ensuring that the Salesforce platform is well-maintained and governed

Skills on Resume: 

• Salesforce Administration (Hard Skills)
• Security Configuration (Hard Skills)
• Data Integrity (Hard Skills)
• CRM Collaboration (Soft Skills)
• Stakeholder Management (Soft Skills)
• Release Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Defect Analysis (Hard Skills)

Job Summary: 

• Build Salesforce applications using configuration tools and leverage the full capabilities of the Salesforce platform to support the product portfolio
• Work directly with Salesforce Solutions Architect, Product Manager, and Admins to gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues reported by end users
• Provide detailed level-of-effort estimates for proposed solutions.
• Articulate the benefits and risks to a solution's feasibility and functionality
• Maintain the day-to-day requests of users, providing level 1 support
• Create and maintain end-user and admin team documentation
• Follow and understand Salesforce products and technical capabilities resulting from product releases and acquisitions

Skills on Resume: 

• Salesforce Configuration (Hard Skills)
• Application Development (Hard Skills)
• Requirements Gathering (Hard Skills)
• Technical Documentation (Hard Skills)
• Effort Estimation (Hard Skills)
• Risk Assessment (Soft Skills)
• User Support (Soft Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Work within one of the two Salesforce squads to deliver first-class solutions, which are secure, appropriately tested, perform well, and provide an engaging customer experience.
• Assist in managing Salesforce users, profiles, permission sets, roles, sharing rules, and security controls on Salesforce.
• Create and implement changes to applications, objects, fields, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and lightning pages.
• Help troubleshoot, resolve, and track Salesforce end-user issues, providing third-line support.
• Proactively make recommendations for improvements in the way use Salesforce to get the most out of the platform.

Skills on Resume: 

• Salesforce Security (Hard Skills)
• User Management (Hard Skills)
• Permission Configuration (Hard Skills)
• Flow Automation (Hard Skills)
• Process Improvement (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Quality Assurance (Hard Skills)
• Solution Delivery (Soft Skills)

Job Summary: 

• Be responsible for daily assessing all work orders and requests, prioritizing them, and ensuring that they are completed promptly.
• Interface with users to understand the problem and report back on the timeline for a solution
• Handle all administrative functions, including user maintenance, release upgrades, regular data cleaning, and level of use, and troubleshooting
• Data migration from legacy enterprise systems such as MailChimp, Raiser’s Edge, and others
• Ensure that all users are sufficiently trained to be self-sufficient and that every department has designated super users with additional training to provide additional support for each department
• Make sure that any new features and functions in all upgrades and releases, and in any system augmentation, are well understood by all users
• Work closely with the CFO or their designee to design dashboards and reports for senior management
• Work closely with department heads, especially the Chief Development Officer, the Comptroller, and the Chief Digital and Communications Officer, to create templates for departmental reports and dashboards
• Keep current on new features and make recommendations for appropriate additions or upgrades to upper management
• Automate processes using Salesforce tools such as process builder, approval processes, validation rules, and NPSP features such as engagement plans and levels.
• Manage less complex Salesforce integration, not handled by a Salesforce developer or consultant/partner
• Identify, install, and maintain appropriate apps from the AppExchange for event management, mass email, ecommerce, donation handling, and more
• Strong understanding of the full Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, customer views, and other content of intermediate complexity
• Configure middleware integrations that feed data into Salesforce, such as FormAssembly
• Maintain proficiency with the full suite of Marketing Cloud tools
• Guide users to choose and use the correct Marketing Cloud tools
• Automate outreach functions and collect and analyze data

Skills on Resume: 

• Work Prioritization (Soft Skills)
• User Communication (Soft Skills)
• Salesforce Administration (Hard Skills)
• Data Migration (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Salesforce Automation (Hard Skills)
• AppExchange Management (Hard Skills)
• Marketing Cloud (Hard Skills)

Job Summary: 

• Creating and maintaining customisations on the Salesforce.com platform in line with business requirements, such as maintaining user roles, security settings, sharing rules, profiles, permission sets, and data integrity
• Performing ongoing system administration
• Using DataLoader and Excel for data manipulation  
• Ensuring Salesforce key performance indicators are met and monitored
• Developing documentation to support end-users in using the platform
• Collaborating as part of a cross-functional agile team
• Working on a team that owns integral parts of the system, designing and delivering quality, stable solutions
• Building robust and scalable solutions as a key member of the core engineering team
• Implementing enhancements as per best practices that can be continuously deployed through CI/CD tooling
• Helping to drive the engineering rhythm and process of the team from planning, design, deployment, through to support
• Continuously improving the skills
• Guiding and helping the team to continuously improve its processes and administrative practices
• Supporting debugging, monitoring, and alerting in production

Skills on Resume: 

• Salesforce Customization (Hard Skills)
• Security Administration (Hard Skills)
• Data Manipulation (Hard Skills)
• KPI Monitoring (Hard Skills)
• User Documentation (Hard Skills)
• Agile Collaboration (Soft Skills)
• CI/CD Deployment (Hard Skills)
• Production Debugging (Hard Skills)

Job Summary: 

• Track, monitor, and maintain various production tasks, including legal reviews, gathering contents, documentations, schedule developments, and reports
• Maintain production reports, including status overviews of all WIP and pending projects at threshold
• Mock-up basic charts and diagrams for technical review and presentations
• Expand or refine sharing rules and access privileges to support both internal and external user administration
• Manage and maintain Salesforce.com environments and custom solutions with a focus on data integrity and process automation
• Provide effective administration of Salesforce.com and third-party software to enhance user experience.
• Research a variety of topics for clients and internal teams
• Exercise autonomy, independent judgement, while maintaining the ability to engage in ideas and decisions with other stakeholders as it relates to the business objectives of the team

Skills on Resume: 

• Production Tracking (Hard Skills)
• Status Reporting (Hard Skills)
• Diagram Mockups (Hard Skills)
• Access Management (Hard Skills)
• Salesforce Administration (Hard Skills)
• Process Automation (Hard Skills)
• Client Research (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Provide day-to-day end-user support and assist users with best practices to improve and increase their knowledge of Salesforce.com
• Troubleshoot Salesforce issues and escalate
• Create and manage users, profiles, roles, and permission sets in Salesforce
• Customize fields, page layouts, record types, reports, and dashboards
• Assist in data import/export/updates, system customization
• Develop reports, dashboards, and processes to continuously monitor and identify insights from the user support requests received
• Work with enablement, sales, and customer experience, use the insights to surface potential issues, set priorities for addressing areas of improvement, and track progress against current goals
• Assist with training end users on the use of Salesforce.com
• Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added

Skills on Resume: 

• End User Support (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• User Management (Hard Skills)
• Salesforce Customization (Hard Skills)
• Data Import (Hard Skills)
• Report Development (Hard Skills)
• Insight Analysis (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Be responsible for daily administration and configuration (e.g, creation of users, roles, and permission sets, and customization of objects, fields, record types, workflows, validation rules, email alerts, etc.).
• Key contact in providing support to end users on CRM issues in collaboration with the tech team
• Develop training materials and documentation for a diverse user base
• Ensuring the integrity of the data with well well-thought-out configuration
• Drive test and validation of Salesforce configuration and development
• Keep abreast of new Salesforce features and functionality, as well as research new solutions to recommend improvements for a fast-growing business
• Translate business requirements into creative and effective technical designs, system changes, enhancements, and new features, working in collaboration with the Product and Tech teams
• Key input into how Salesforce plays a part in business processes
• Constantly monitor the performance and scalability of existing Salesforce standard and custom features, and refactor, simplify, enhance, and modernize them
• Maintain system integrations with various other business systems, including DocuSign, HubSpot, and the internal systems

Skills on Resume: 

• Salesforce Configuration (Hard Skills)
• End User Support (Soft Skills)
• Training Documentation (Hard Skills)
• Data Integrity (Hard Skills)
• Testing Validation (Hard Skills)
• Feature Research (Hard Skills)
• Technical Design (Hard Skills)
• System Integration (Hard Skills)

Job Summary: 

• Comply with all company and departmental policies and procedures
• Work with the Project Manager and the Architect to maintain and coordinate communication with the internal customer/client throughout each project
• Proactively seek out and identify needed system changes.
• Proactively gather feedback from usersManage system changes without interruption to the user.
• Communicate system changes to the users in advance so they understand the change and how to use it before implementation.
• Gather requirements from end users.
• Modify the system to increase benefits and usability.
• Create and maintain fields, views, reports, dashboards, campaigns, and other Salesforce.com objects and functions.
• Handle ongoing customization/alteration of Salesforce.com.Maintain, enhance, and create workflows, functions, and configurations within the Salesforce.com environment.
• Create new reporting capabilities and respond to ad hoc reporting requests.

Skills on Resume: 

• Policy Compliance (Soft Skills)
• Client Communication (Soft Skills)
• Change Management (Soft Skills)
• User Feedback (Soft Skills)
• Requirements Gathering (Hard Skills)
• Salesforce Customization (Hard Skills)
• Workflow Configuration (Hard Skills)
• Report Development (Hard Skills)

Job Summary: 

• Security model and new user provisioning
• Field usage analysis and deletion
• Ad hoc data load request
• Execute scheduled data maintenance
• Environment management (Full, Partial, and Dev. sandboxes)
• Management and deployment of configuration change sets
• Maintenance of user interface enhancement tools
• Manage the deployment of other third-party applications (i.e., DST/SS&C SalesConnect)
• Develop and manage dashboards and reports in Salesforce
• Deploy changes and release notes to the Salesforce community

Skills on Resume: 

• User Provisioning (Hard Skills)
• Field Analysis (Hard Skills)
• Data Loading (Hard Skills)
• Data Maintenance (Hard Skills)
• Sandbox Management (Hard Skills)
• Change Deployment (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Release Documentation (Hard Skills)

Job Summary: 

• Define, implement, and maintain platform configurations to ensure solutions, monitor platform release cycles, and industry best practices to define, implement, monitor, and administer secure, automate, and monitor various cloud deployments.
• Work as part of the cross-functional digital operations team in consulting with the business to design and develop cloud solutions to meet business requirements and future development.
• Work closely with the Digital Ops Leads and other team members from the Digital and IT teams to ensure that data and code quality and governance, and the internal technology team, to provide critical service support for platform solutions.
• Create and maintain reports and dashboards to report on the performance and adoption of platform solutions deployed.
• Interact with multiple global teams and stakeholders to ensure the development, delivery, and maintenance of cloud-based applications that are part of the company’s digital transformation.
• Influence the ways of working and the design of the digital implementations by being part of a cross-functional team.
• Oversee the administration and documentation of the Salesforce platform, but also configure the repository and development tools.
• Learn new skills and get support from the team to put them into practice.

Skills on Resume: 

• Platform Configuration (Hard Skills)
• Cloud Deployment (Hard Skills)
• Solution Design (Hard Skills)
• Data Governance (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Stakeholder Management (Soft Skills)
• Tool Configuration (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Work with PM to develop project schedule and timelines
• Work with identified stakeholders to define requirements, perform assessment and analysis to implement Salesforce Customer Relationship Management (CRM) and Marketing Cloud platforms
• Configuration and customization of Salesforce CRM and Marketing Cloud licenses
• Review licensing and monitor Salesforce messaging against what was purchased, and provide notification when the client is getting within 75% of their thresholds
• Implementation of business rules and journeys to support client use cases
• Assist in the migration of data from multiple identified sources to/from Marketing Cloud to CRM
• Set up automated workflows and permissions
• Develop reports, web forms, and dashboards
• Account/Contact Management, track engagements with specific stakeholders, and provide a single repository for this information.
• Configuration of Social Analytics to track social media interactions, collect, and organize public data on social media platforms
• Create Social Media management workflows with approval of messaging before being published
• Work with stakeholders to develop a communications/Marketing Management plan to proactively manage messages and the recipients of those messages.
• Work with stakeholders to develop Reports/Data Visualization, create custom reports and dashboards to help manage internal workloads and reports out on specific items, both internally and externally
• Develop customized Distribution Lists to be used by the organization for outreach efforts.
• Develop a client portal to leverage Salesforce’s community tool to enable users to develop groups and sub-groups of stakeholders, and uniquely interface with them.
• Provide training to client users on how to effectively utilize the power of the Salesforce software implemented to meet their needs, along with developing training materials that can be used to train follow-on users.
• Monitor, implement, and mitigate security issues, ensuring appropriate controls are in place
• Coordinate with DISA and Joint Service Provider (JSP) to get Authorization to Operate (ATO)
• Develop Standard Operating Procedures (SOP), Sustainment Plans, and Quick Reference Guides (QRG) to support identified use cases
• Develop documentation on system settings, permissions, and business rules

Skills on Resume: 

• Project Scheduling (Hard Skills)
• Requirements Analysis (Hard Skills)
• Salesforce Configuration (Hard Skills)
• License Monitoring (Hard Skills)
• Journey Building (Hard Skills)
• Data Migration (Hard Skills)
• Workflow Automation (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Provide end-user support (including system configuration, process building, complex formulas, and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the Salesforce CRM.
• Understand a variety of different business needs, processes, and technologies used by Prime Capital and recommend and execute automation of business processes through collaboration and consultations with business partners.
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
• Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes.
• Design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards within Salesforce. 
• Partner with end users and first-line support to understand the administrative needs and resolve support issues.
• Review changes in upcoming releases of Salesforce
• Provide recommendations and documentation regarding features to implement and defer to enhance efficiency and productivity.
• Maintain all Salesforce environments (sandbox, production, etc.), including documentation, configurations, and customizations.
• Identify improvements to the Salesforce platform through understanding of the Salesforce roadmap, peer organizations, end user community, and Salesforce community.
• Partner with XLR8 (Salesforce overlay partner) and other stakeholders to prioritize enhancements and ensure optimal user efficiency of Salesforce.
• Drive and increase user adoption and ensure user satisfaction, including developing, documenting, and delivering training.
• Collaborate with business units and finance to develop dashboards and reports. 
• Create reportable metrics to create enterprise awareness of Salesforce effectiveness across the enterprise.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
• Prepare and present clear business and technical analysis.
• Define and manage a change management process to develop and implement new features and processes.

Skills on Resume: 

• Salesforce Support (Hard Skills)
• Process Automation (Hard Skills)
• Security Administration (Hard Skills)
• Custom Objects (Hard Skills)
• Workflow Configuration (Hard Skills)
• Release Management (Hard Skills)
• Dashboard Development (Hard Skills)
• Change Management (Soft Skills)

Job Summary: 

• Contribute to overall success by reliably grooming, estimating, and executing stories/tasks related to Salesforce and/or Totango
• Monitor data quality dashboards on an ongoing basis, updating data exceptions to conform them to expected internal data standards
• Support customer success reporting, partnering closely with the Customer Success team to understand their critical priorities and data needs
• Build and maintain documentation for all processes and methodologies used to create data quality reporting
• Aggregate and summarize large amounts of data into easily consumable information for business stakeholders
• Ensure that all reports and dashboards produced are thoroughly checked for accuracy and that any unusual exceptions are appropriately investigated and highlighted
• Assist in the management of security and GDPR related processes, controls, and requests
• Provide quick turnaround responses to ad-hoc projects and data queries
• Implement Process Builders to optimize workflows to meet end users’ needs
• Participate in deploying/validating change sets in sandboxes and Production environments

Skills on Resume: 

• Story Estimation (Hard Skills)
• Data Quality (Hard Skills)
• Customer Reporting (Hard Skills)
• Process Documentation (Hard Skills)
• Data Summarization (Hard Skills)
• Report Validation (Hard Skills)
• GDPR Compliance (Hard Skills)
• Change Deployment (Hard Skills)

Job Summary: 

• Create custom objects and fields, and assign Field Level Accessibility to profiles and permission sets.
• Maintain Role Hierarchies and create Criteria-Based Sharing Rules to facilitate the correct sharing of records.
• Maintain change documentation and follow change management guidelines
• Follow CI/CD best practices for moving changes from Sandbox Orgs to Production by creating change sets and/or ANT Migration tools.
• Create Process Builder processes, Lightning Flows, and formulas to automate existing manual processes using out-of-the-box tools.
• Assist end users with troubleshooting, password resets, and advise on best practices.
• Update training documentation and facilitate end-user training, including recording training videos, updating desk guides, and holding “office hours” for one-on-one help.
• Install and configure AppExchange managed packages and point-and-click tool integrations to provide advanced features not obtainable through out-of-the-box methods
• Build dashboards and reports to track to Sales, Marketing, and Service team KPI’s
• Complete regular internal system audits and prepare for system upgrades
• Export data using Data Loader, Workbench, and “point and click” SOQL queries.
• Import data using Data Loader, Workbench, and Data Import Wizard
• Participate in estimating effort, business value, and risk of User Stories utilizing a backlog management tool.

Skills on Resume: 

• Object Configuration (Hard Skills)
• Sharing Rules (Hard Skills)
• Change Management (Soft Skills)
• CI/CD Deployment (Hard Skills)
• Flow Automation (Hard Skills)
• User Support (Soft Skills)
• AppExchange Integration (Hard Skills)
• KPI Reporting (Hard Skills)

Job Summary: 

• Perform weekly operational duties in support of Salesforce, including de-duplication and other data quality tasks.
• Respond to User questions and issues.
• Manage Salesforce security, including roles, profiles, sharing rules, workflows, and groups.
• Maintain and customize Sales Cloud and Service Cloud applications.
• Build custom reports, dashboards, and workflows.
• Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues.
• Develop training materials and provide training and support to Salesforce.com end users.
• Maintain database for integrity and accuracy, including cleansing and duplicate record management.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Skills on Resume: 

• Data Deduplication (Hard Skills)
• User Support (Soft Skills)
• Security Administration (Hard Skills)
• Salesforce Customization (Hard Skills)
• Report Building (Hard Skills)
• Operational Reporting (Hard Skills)
• User Training (Soft Skills)
• Release Evaluation (Hard Skills)

Job Summary: 

• Help map the sales process for different business units
• Help establish the sales pipeline governance and guidelines for new businesses
• Monitor data for completeness and suggest changes to business owners.
• Promote Salesforce and pipeline management best practices.
• Promote, increase, and monitor user adoption and ensure user satisfaction
• Prepare and deliver training for end users.
• Serve as liaison for support between business and tech support teams.
• Understand business needs to suggest and implement changes to Salesforce to increase data quality, efficiency, and user adoption.
• Provide end-user support (including report and view creation, process building, and workflows).
• Actively participate in gap analysis between business requirements and Salesforce capabilities to determine and prioritize new features and changes.
• Design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards within Salesforce.
• Review changes in upcoming releases of Salesforce
• Provide recommendations and documentation regarding new features to implement and defer to enhance efficiency and productivity.
• Coordinate, evaluate, and scope new development requirements.

Skills on Resume: 

• Sales Process (Soft Skills)
• Pipeline Governance (Soft Skills)
• Data Completeness (Hard Skills)
• Adoption Monitoring (Hard Skills)
• User Training (Soft Skills)
• Business Liaison (Soft Skills)
• Gap Analysis (Hard Skills)
• Enhancement Delivery (Hard Skills)

Job Summary: 

• Carrying out Salesforce User Administration tasks, user access, System Security, Role and Profile modifications (including Permission Sets, Sharing Rules, and Public Groups).
• Creating and managing Workflow Rules and related declarative actions.
• Proactively monitoring and identifying system changes in response to CRM strategy and business needs.
• Creating and managing Data Metrics and Key Performance Indicators to support business decisions, improve processes, and increase efficiency.
• Creating and maintaining supporting documentation, ensuring that processes/standards are adhered to.
• Supporting and helping others to improve their Salesforce knowledge, skills, and processes.

Skills on Resume: 

• User Administration (Hard Skills)
• Security Configuration (Hard Skills)
• Workflow Automation (Hard Skills)
• Change Monitoring (Hard Skills)
• KPI Management (Hard Skills)
• Process Documentation (Hard Skills)
• User Enablement (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Use the technical knowledge to help a fast-growing company build and scale its Salesforce ecosystem
• Administer and support the Salesforce platform (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, workflow, and validations)
• Assist in discovering the best software solutions, SFDC or otherwise, to help support the growing needs
• Be the first point of contact for internal users, providing technical guidance and support
• Utilize the latest and greatest automation processes (process builder, flow, etc.) to help the users accomplish more with fewer clicks
• Collaborate with stakeholders across the organization to identify and prioritize operational improvements, enhancements, and system customizations to address their evolving needs
• Define, track, and report product KPIs that drive product decisions and measure success
• Document all the incredible customizations that have been built

Skills on Resume: 

• Salesforce Scaling (Hard Skills)
• Platform Administration (Hard Skills)
• Solution Discovery (Hard Skills)
• Technical Support (Soft Skills)
• Flow Automation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• KPI Reporting (Hard Skills)
• Customization Documentation (Hard Skills)

Job Summary: 

• Serve as primary system administrator for a Salesforce.com environment with 6000+ users in Field Sales, Phone Sales, Customer Care, Marketing, and Finance.
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Participate in the support and triage of Production issues.
• Engage with Business Stakeholders at all levels to understand requirements and document functional requirements and specs, including solutions for changes that require Administrative activities.
• Participate in the evaluation, scope, and completion of new development requests.
• Work with the management team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users, and grow the Salesforce.com skill set across the organization.
• Act effectively as the liaison between users, vendors, and the application development teams.
• Work independently with members of the user community to define and document development requirements.
• Support and enhance automated systems by applying system solutions to business issues.
• Configure, analyze, and maintain systems and applications to support business processes and functions.
• Work with cross-functional teams to identify technology modifications that will impact business processes.
• Perform configuration, change management, and testing activities.
• Prepare detailed flow charts, diagrams, and other architectural documentation outlining system capabilities and processes.

Skills on Resume: 

• System Administration (Hard Skills)
• User Maintenance (Hard Skills)
• System Auditing (Hard Skills)
• Integration Management (Hard Skills)
• Production Triage (Hard Skills)
• Requirements Documentation (Hard Skills)
• Change Management (Soft Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Work with a fun and dynamic operations team, designing and implementing solutions for the next stage of growth
• Serve as a primary system administrator for the Salesforce.com environment
• Develop deep knowledge of Beyond Pricing’s business, processes, and technologies to proactively seek out inefficiencies and work cross-functionally to recommend action
• Lead testing and deployment of day-to-day and project-based configuration changes
• Work with stakeholders to understand their needs, scope problems, and build solutions
• Support and maintain effective relationships with cross-functional teams such as Customer Success, Engineering, Product, Sales, Marketing, and Operations
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, management of custom objects, and other routine tasks
• Coordinate the evaluation, scope, and completion of new development requests
• Assist in the training of new users and growing the Salesforce.com skill-set across the organization
• Work with other tools (e.g., Hubspot) to set up/ensure integrations with Salesforce are functioning seamlessly
• Use tools such as Microsoft Excel and Salesforce Data Loader to handle updates

Skills on Resume: 

• Salesforce Administration (Hard Skills)
• Cross-Functional (Soft Skills)
• Solution Design (Hard Skills)
• Testing Deployment (Hard Skills)
• Stakeholder Management (Soft Skills)
• User Maintenance (Hard Skills)
• Integration Setup (Hard Skills)
• Data Loading (Hard Skills)