• Design and analysis of various business processes and related data from the requirements gathering to implementation and roll-out.
• End-to-end management systems related to delivery projects, according to the work plan assignments 
• Project manager of Go-to-market related or cross-domain related projects, manages projects from design to execution while facilitating all required tasks and resources to meet project objectives.
• Successful delivery of activities on time, on budget, on scope, and on quality standards
• Be responsible for efficiently maintaining and enhancing Salesforce and other business applications according to IT procedures

Skills: Process Analysis, Requirements Capture, System Rollout, Project Delivery, GTM Planning, Team Coordination, Scope Control, Salesforce Support

• Provide System Administration and Support to the Force.com platform and applications, including the improvement of validation rules, process builders, custom objects and fields, page layouts, security profiles, and permission sets.
• Maintain data integrity within all Force.com applications to prevent duplications or runtime errors
• Provide 1st and 2nd line support for all Force.com applications across ITRS, working with users to gather requirements, triage requests, and escalate to third-party application support
• Create and maintain training materials and documentation
• Onboard all new users of Force.com applications, including user setup and assignment of role-specific permissions
• Coordinate with key stakeholders and participate in key meetings to contribute to a roadmap of new features, improvements, and bug fixes on the Force.com Platform

Skills: Salesforce Administration, Platform Support, Validation Rules, Process Automation, Data Integrity, User Onboarding, Stakeholder Coordination, Training Documentation

• Case handling and support of the Salesforce platform
• Be responsible for user management, including granting access and access removal
• Be responsible for identifying, diagnosing, and resolving technical problems in Salesforce, including escalating and tracking problems appropriately
• Collect requirements from stakeholders, document, prioritize, and implement those requirements in collaboration with the relevant areas of the business
• Translate business requirements into technical specifications
• Standardizes, cleanses, and uploads approved external data into the platform

Skills: Case Handling, User Management, Issue Resolution, Requirements Gathering, Requirements Prioritization, Technical Specification, Data Cleansing, Data Uploading

• Handle basic Salesforce.com administration tasks, including user management, access management, profile and permission sets management, data extracts, uploads, inserts, data backups, and sandbox refresh
• Salesforce configuration changes, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Have knowledge of integrating 3rd party solutions or apps in the SFDC environment
• Perform a detailed analysis of business and technical requirements, and document
• Keen on understanding the key problem and gathering requirements to tackle the issue
• Provide first-level support to the end-users, including logging issues, identification, and resolution/escalation
• Work with the internal teams on key requirements and test fixes/enhancements to the Salesforce org, and assist with rollouts
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Work cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations
• Effectively communicate across departments to define problems and work out solutions with the team members
• Keep up to date on new Salesforce features and functionality
• Prioritize tasks, identify trends, and manage escalations with appropriate status updates and communications with stakeholders.

Skills: Salesforce Administration, Access Control, Permission Management, Data Management, Workflow Automation, Flow Configuration, Report Building, App Integration

• Developing and administering Salesforce, Tableau CRM, and DocuSign CLM operations and processes
• Supporting field sales managers in managing the ongoing process of prioritizing accounts and prospects
• Leveraging customer, sales, and financial data to develop insights for sales leadership and field sales managers
• Developing and managing business reports, dashboards, and general analytics related to organizational success metrics, sales KPI's and business goals.
• Supporting sales enablement and training initiatives for the sales organization.
• Creating and managing process documentation and collateral.
• Developing cadenced training sessions around processes, tools, and products, as well as providing ad hoc training and support.
• Overseeing the development of playbooks for field sales management and sales team members
• Providing oversight, enablement, and leadership to sales team members focused on optimizing and managing Salesforce Support field sales managers in efforts to drive CRM usage and seeking out ways to improve efficiency

Skills: Salesforce Operations, Tableau CRM, DocuSign CLM, Sales Prioritization, Data Insights, Dashboard Reporting, Sales Enablement, Process Documentation

• Oversee administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Help design, build, test, and deploy custom applications and solutions using the declarative customization capabilities of the Lightning Platform
• Create, manage, and update data models, application security, business logic, and process automation
• Mentor and train users and sales leaders
• Provide user support for and assist with change management activities
• Create, customize, and maintain reports and dashboards based on end-user needs

Skills: Salesforce Administration, Lightning Customization, Solution Deployment, Data Modeling, Process Automation, User Training, Change Management, Reporting Dashboards

• Perform day-to-day management of the Health Cloud organization (i.e., user management)
• End User support and training
• Maintain data and system security and integrity in Salesforce
• Understand the needs of the Live Services team and implement improvements within Salesforce Health Cloud by creating custom objects and fields, plus handling bulk data migration
• Partner with internal departments and vendors to drive system enhancements
• Conduct Process Builders, Flows, Workflows, Approval Process, Validation Rules, and Duplication/Matching Rules
• Configure and maintain security permissions in compliance with organizational needs
• Assist in configuring and maintaining multiple sandbox environments to facilitate successful development and QA testing of new features
• Assist in Release Management tasks to promote changes from the sandbox to production

Skills: Health Cloud Admin, User Management, End-User Support, Data Security, Bulk Migration, Flow Automation, Sandbox Management, Release Management

• Administer and improve the Salesforce Service Cloud environment as a certified administrator
• Administer custom objects, security and access, user/data/activity management, reports and dashboards, workflows, and process automation
• Build and troubleshoot Flow and Process builders
• Perform Sandbox refreshes and maintenance, proactive planning for upgrades and seasonal or feature releases
• Assist with managing call flows and routing with Salesforce Voice/Amazon Connect
• Participate in monitoring, support, and continuous improvement of the production environment

Skills: Service Cloud Admin, Security Access, User Data Management, Flow Troubleshooting, Sandbox Maintenance, Release Planning, Voice Routing, Production Support

• Oversee user management across the platform, including Pardot, Riva, and Conga
• Perform administration of Salesforce, including creation of custom objects and fields, modifying record types, page layouts, and related lists
• Create and maintain processes in declarative tools such as validation rules, process builder, and Lightning flow
• Build report templates and dashboards according to user requirements
• Complete bulk updates of data using the data loader
• Assess all Salesforce service requests for priority, acceleration, or assignment.

Skills: User Management, Salesforce Administration, Custom Configuration, Declarative Automation, Flow Building, Dashboard Reporting, Data Loader, Request Triage

• Manage Salesforce.com CRM, including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
• Configure new and existing Salesforce.com features, including user management, custom objects and fields, workflows and process builder flows, and managed packages.
• Support the change management process and communication efforts.
• Evaluate complex business and technical requirements, communicating solutions to technical and non-technical business owners.
• Develop and train admin team members.
• Builds, customizes, and supports reports or dashboards within Salesforce.

Skills: Salesforce Support, Feature Configuration, User Administration, Workflow Automation, Change Management, Requirements Analysis, Admin Training, Dashboard Reporting

• Administer the Institute’s Salesforce.com platform.
• Monitor, configure, test, and tailor the platform to support key business processes and ensure data quality.
• Provide day-to-day platform and user support and training.
• Work across departments to determine needs and then design and configure customized solutions using the full Salesforce toolset, including custom reports, objects, and fields, validation rules, workflows, etc.
• Develop, create, and maintain dashboards and reports based on department requirements.
• Ensure data quality and create standards and processes for ensuring data integrity.
• Serve as the in-house expert on new features/functionality of Salesforce.
• Seek new and innovative ways to meet the needs of fundraising teams and donors.
• Establish and maintain two-way integration with the marketing automation and event systems.
• Advise marketing teams on customer journeys and monitor and refine.
• Manage release updates, partner portals, and third-party applications.

Skills: Salesforce Administration, Platform Optimization, User Training, Custom Configuration, Report Dashboards, Data Integrity, System Integration, Release Management

• Monitor, manage, and resolve internal client tickets related to the production environment
• Assist developers with the implementation and testing of new functionality
• Maintain System and User Security, manage integration accounts, user access privileges, and record sharing setup
• Perform routine updates and modifications to existing functionality using picklists, formula fields, validation rules, rollups, and custom objects
• Monitor System Health, release readiness checks, observe governor and object limits
• Create and update user guides, process maps, and standard operating procedures
• Continued Personal Development, maintain complete and up-to-date knowledge of Salesforce releases and best practice recommendations

Skills: Ticket Management, Release Testing, Security Management, Integration Accounts, Salesforce Configuration, System Monitoring, Process Documentation, Release Knowledge

• Partner with Revenue Operations, Marketing Operations, and other internal stakeholders to maintain data integrity to drive reliable reporting and metrics
• Perform administrative functions, including configuration, data loads, integrations, documentation, and implementing upgrades
• Provide end-user support and issue resolution to enhance and optimize Salesforce
• Administer system security, including analyzing areas for improvement, risk assessments, and ensuring users are granted appropriate and approved access
• Documentation and training for platforms and processes
• Assist with territory management and sales forecasting

Skills: Data Integrity, Salesforce Administration, Data Loads, User Support, Security Controls, Risk Assessment, Training Documentation, Forecast Support

• Perform the essential functions of the position with or without reasonable accommodations.
• Proactively seeks out, identifies, and implements system changes to support business needs, usability, data collection, and process simplification.
• Maintains system security and integrity regarding all user information.
• Updates, adding or removing licenses, reassigning profile information, designing, creating, and maintaining roles and hierarchies, and monitoring usage and storage.
• Identifies, diagnoses, and resolves problems within the Salesforce environment.
• Coordinates the evolution, scope, and completion of new development or process and workflow changes.
• Maintains, enhances, and creates workflows, functions, and configurations within the Salesforce environment.
• Ensures integration and data exchange between Salesforce and external services, providers, or platforms.
• Organizes, tests, and approves system changes before deployment.
• Assesses the impact of new requirements on Salesforce.com and all interconnected upstream and downstream applications, systems, and processes.
• Trains users on new and existing features within Salesforce.
• Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Skills: System Optimization, Security Integrity, License Management, Issue Resolution, Workflow Configuration, Integration Management, Change Testing, User Training

• Creation of new fields and complex formulas
• Creation and maintenance of new objects
• Creation and maintenance of new validation and workflow rules
• Creation and maintenance of Dashboards
• Creation and maintenance of new users
• Maintain data integrity
• Use of the data loader and Excel
• Maintain and update documentation

Skills: Field Formulas, Object Management, Validation Rules, Workflow Automation, Dashboard Building, User Management, Data Loader, Documentation Updates

• Serve on a team of fellow system administrators for Salesforce Sales/Service Cloud org with +25K users
• Handle basic administrative functions, including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, production support, and other routine tasks
• Leverage Salesforce to solve larger, complex business problems, providing guidance and proposals as to what Salesforce solutions would best suit their needs, and executing said solutions via agile development
• In partnership with the Product Management team, complement agile stories/acceptance criteria across larger epics with technical use cases to aid with needed customized development
• Gather detailed requests from stakeholders for improvements or changes to the system, and prioritize and implement these changes
• Review the system on an appropriate cadence to evaluate outdated processes, fields, and design elements
• Actively pursue additional technical knowledge of Salesforce functionalities and apply learnings to new business needs or existing processes
• Define and enforce a strategy for low-code/best practice architecture across the Salesforce org

Skills: Salesforce Administration, Production Support, Report Dashboards, Agile Delivery, Stakeholder Intake, Backlog Prioritization, Process Optimization, Low-Code Architecture

• Work on Salesforce Projects and any Support tickets
• Support the Salesforce.com environments and other business applications integrated with Salesforce (Deltek, NetSuite, Inbox, Pardot, SalesLoft, etc.)
• Be responsible for monitoring the tickets to the Salesforce Team for troubleshooting
• Grant/remove and maintain user licenses
• Assist in the development of new features and fixes
• Test and troubleshoot solutions 
• Define required features and map Salesforce features to Client Business Processes
• Create and maintain business processes in Salesforce.com using components, such as process builders, flows, workflow rules, and approval processes
• Support business users with the Configure, Price, Quote (CPQ) and Billing Process
• Be responsible for maintaining CPQ Pricebooks, including adding new products and updates to pricing
• Provide Functional Support to CRM and CPQ Users
• Be responsible for providing demos to the business (deployments every month, provide a demo with every deployment before users' test)
• Keep up to date with Salesforce Releases and Features
• Assist with User Training, Adoption, and Satisfaction
• Work with all levels of management to support any complex reporting needs (i.e., create report types in Salesforce or determine needs in Tableau, CPQ, and renewals reporting)
• Collaborate with Manager CRM Ops, business units, and Dev Team, and third-party vendor (if applicable) on the solution design document
• Document and implement project specifications
• Code, Configure, and Unit Test solutions
• Ensure requirements have been met before handing off to the business
• Conform to the Software Development Lifecycle (SDLC) standards within the organization

Skills: Salesforce Ticketing, App Integrations, License Management, Feature Development, Testing Troubleshooting, Process Automation, CPQ Support, Reporting Analytics

• Utilize to capture and replace streamlined processes that currently do not exist or that are captured in other locations via other platforms.
• Perform administrator functions such as user management, profiles, roles, permissions, rules, queues, licenses, and capacity
• Stay current with Salesforce releases and corresponding documentation
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
• Project participation from requirements gathering to UAT and implementation
• Management of the forecasting process via
• Create reporting and dashboards internally and externally.
• Weekly meetings with the sales team to ensure that the information in the system is upgraded and accurate.
• Define and integrate new processes.

Skills: Process Streamlining, User Administration, Permission Controls, Release Awareness, Data Modeling, UAT Support, Forecast Management, Dashboard Reporting

• Building custom functionality for various key stakeholders (custom objects, VisualForce, Sandbox, Process Flows, Fields, Validation rules).
• Managing users and security profiles, roles, and permission sets.
• Building processes and managing workflows with multiple teams.
• Creating reports and dashboards.
• Resolving technical problems on the Salesforce platform.
• Working closely with Salesforce Consultants and Developers.
• Making recommendations on best practices for using Salesforce functionality.

Skills: Custom Development, User Security, Workflow Management, Report Dashboards, Issue Resolution, Consultant Collaboration, Salesforce Best Practices, Sandbox Management

• Work collaboratively with internal stakeholders to interpret business requirements and provide systems-based solutions.
• Configure Salesforce features, including custom objects and fields, page layouts, validations, workflows, email templates, processes, flows, and Lightning pages.
• Design, maintain, and implement data structures and flows to support business requirements.
• Create and deliver critical Salesforce reports and dashboards for the go-to-market teams.
• Oversee the quote-to-cash process using Salesforce and the integrated billing system (Ordway).
• Evaluate tools and process improvements to improve the efficiency and effectiveness of the go-to-market teams
• Reduce manual effort and redundancies by building automations.
• Design training materials, lead training sessions, and ensure user adoption of processes.

Skills: Requirements Analysis, Salesforce Configuration, Data Modeling, Dashboard Reporting, Quote-to-Cash, Process Improvement, Workflow Automation, User Training

• Design and implementation of processes in the Salesforce Architecture
• Analysis of the existing Salesforce system, implementation of new business fields, and tools
• Business analysis, process analysis/modeling, requirements engineering, design/specification
• Record, analysis, and planning of internal business processes (target/actual)
• Active participation in the implementation of the platform model with API for own applications
• Implementation of business processes on the platform for homeowners, property managers, and brokers
• Plan and implementation of interfaces to the partners
• Close cooperation with the software developers, architects, and management
• IT-side management of projects in the Salesforce environment
• Adaptation and optimization of workflows
• Test support and release management

Skills: Salesforce Architecture, System Analysis, Requirements Engineering, Process Modeling, API Integration, Interface Planning, Project Management, Release Testing

• Assist with Salesforce Admin requests and troubleshoot issues, working with diverse user groups across the sales, support, operations, and marketing teams.
• Support the tracking and reporting of Salesforce feature requests and the development of new initiatives.
• Maintain and create workflow rules, validation rules, and formula fields.
• Monitor integrated systems for data irregularities and errors.
• Assist in developing and maintaining documentation for processes, policies, and application configuration.
• Support other cross-functional Sales and Marketing analytics projects with respect to reporting and data integrity.
• Identify Salesforce usage problems and develop technical solutions.

Skills: Salesforce Support, Issue Troubleshooting, Feature Request Tracking, Workflow Rules, Data Monitoring, Process Documentation, Reporting Analytics, Usage Optimization

• Be responsible for the day-to-day configuration, support, maintenance, and improvement of the database.
• Work closely with internal business, the administrator, develop, and deploy new business processes.
• Serve as system administrator for the Salesforce environment with 400+ users.
• Focus on the organization’s use of data for what best serves the business.
• Handle all basic administrative functions, including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks.
• Gather detailed requests for improvements or changes to the system, and implement these changes
• Automate processes using Salesforce tools such as Process Builder, Flow Automation, and validation rules.
• Train new users and grow the Salesforce skill set across the organization.
• Document customizations made in Salesforce.
• Plan for upgrades and seasonal releases

Skills: Salesforce Administration, Platform Maintenance, Process Deployment, Data Governance, Requirements Intake, Flow Automation, User Training, Release Planning

• In conjunction with the implementation partner, implement the Partner Relationship Management system and sales productivity technologies related to Partner Relationship Management (PRM)
• Manage PRM data architecture to create a best-in-class framework for all channel partners
• Demonstrate understanding of critical business processes such as partner enablement, partner deal registration/tracking, and partner commissions, then recommend appropriate solutions
• Configure and optimize Salesforce using standard declarative capabilities such as workflow and object creation, reporting, user/role/profile administration, and marketplace apps.
• Collaborate with the team to brainstorm solutions and complete assigned tasks
• Work with engineers to improve Salesforce integration with internal systems and data sources.
• Stay up-to-date on new Salesforce features to provide recommendations for process improvements and future integrations
• Participate in a one-week on-call rotation

Skills: PRM Implementation, PRM Architecture, Partner Enablement, Deal Registration, Salesforce Configuration, Integration Support, Process Improvement, On-Call Support

• Application rights management, including profiles/permissions, role hierarchy, security models, and application customization
• Work to deadlines to deliver Salesforce solutions (fields, objects, automations) for the business
• Build flows, process builders, and other automations
• Troubleshoot issues in the system
• Work with Business Analysts to design suitable solutions for the business
• Meet with end users to facilitate testing of new functionality and perform troubleshooting

Skills: Access Management, Security Modeling, Salesforce Configuration, Flow Automation, Issue Troubleshooting, BA Collaboration, User Testing, Deadline Delivery

• Ensuring optimal performance of Salesforce systems and products.
• Upgrading and configuring Salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Importing sales department leads, contacts, and other data, such as Mass transfers and Updates
• Maintaining the sales cloud
• Performing database maintenance tasks, including diagnostic tests and data cleansing
• Evaluating and installing new Salesforce releases, as well as providing training and support
• Assisting the Sales operations team in establishing and documenting processes for processes such as Salesforce onboarding and offboarding (e.g., Territory updates, Account reallocation)
• Assisting in preparing reports for sales and other departments

Skills: System Optimization, Integration Setup, Security Administration, Bulk Data Updates, Sales Cloud Admin, Data Maintenance, Release Upgrades, Sales Ops Support

• Guiding colleagues and leaders in deploying emerging technologies that drive increased business value while providing mentoring to functional teams on how to best leverage value from Salesforce
• Aligning business processes with Salesforce best practices
• Designing, implementing, and testing leading-edge Quote and Product Configuration integrations
• Collaborating with the Salesforce team throughout the software solutioning process
• Managing initiatives through gathering requirements, design, configuration, development, testing, and deployment phases.
• Building and maintaining technical solution documentation
• Assisting during UAT and Training sessions
• Reviewing Salesforce release notes and preview sandboxes to highlight risks and opportunities
• Troubleshooting of implementation issues and demonstrating the ability to drive to a successful resolution
• Working collaboratively and helping translate business requirements into logical technical designs
• Defining technical solutions in Salesforce.com to support business work processes and bringing the design to life through declarative or programmatic solutions.
• Troubleshooting big/fix issues as they arise.
• Assisting with QA Testing and regression testing (bugs, changes, projects, and Salesforce releases)

Skills: Salesforce Advisory, Best Practice Alignment, CPQ Integrations, Solution Delivery, Requirements Translation, Solution Documentation, UAT Enablement, Release Readiness

• Collaborate with Salesforce Consultants, Developers, and Architects to deliver the most efficient solutions to the client.
• Perform administrative functions like configuring Objects and Fields, User Management, and System integrations.
• Build automation rules using tools like Process Builder and Flows.
• Maintain and monitor clients’ Salesforce Org health by testing and deploying Critical Updates promptly.
• Own the creation, maintenance, and on-time delivery of client documentation.
• Provide day-to-day end-user support and assist clients with proactive best practices to enhance and increase their knowledge of the Salesforce Sales/Service Cloud ecosystem.
• Continually seek ways to improve the process of delivering Salesforce declarative Solutions.

Skills: Consultant Collaboration, Salesforce Administration, Object Configuration, Flow Automation, Org Health Monitoring, Critical Updates, Client Documentation, End-User Support

• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce
• Be responsible for the maintenance of user roles and profiles, security settings, access settings, etc. (user profiles, role hierarchy, sharing rules, and security), user set-up and deactivation, OWD, and permissions
• Collaboratively manage the integration of Salesforce.com with other applications in the Business Information System landscape to improve operational excellence
• Manage data imports, database deduping, and cleanup.
• Work closely with BIS colleagues and key business users to ensure data governance
• Work closely with the Business Intelligence Analysts to manage dashboards and reports to facilitate informed decision-making at all levels and full workflow control
• Leverage Salesforce to improve the users' operational lives and proactively drive consistent adoption of Salesforce across the organization
• Sandbox environment management
• Write technical and functional documentation
• Proactive system maintenance, including security reviews, release updates, Health checks, and optimization.
• Stay current with Salesforce releases and corresponding documentation, and provide new functionalities and solutions.
• Provide detailed information to the BIS team on how changes will apply to all affected departments/users and work collaboratively to drive ongoing system improvements in the Business Information Landscape

Skills: Salesforce Configuration, Security Administration, System Integration, Data Governance, Data Cleansing, Dashboard Reporting, Sandbox Management, Release Optimization

• Configuring and supporting Marketing Cloud/Service Cloud
• Configuring Data extensions and FTP connections in Marketing Cloud, mass data management, and categories
• Building Marketing Cloud automations, journeys
• Importing/managing Contacts and Subscribers
• Building MC email templates using custom layouts and HTML
• Setting up and scheduling email campaigns
• Working with social features of MC
• Conducting the General configuration of Service/Sales Cloud

Skills: Marketing Cloud Admin, Data Extensions, Journey Automation, Subscriber Management, Email Templates, Campaign Scheduling, Social Studio, Service Cloud Config

• Knowledge of project management tools, methods, and best practices, such as those defined by the Project Management Body of Knowledge (PMBOK).
• Knowledge of the industry's standard business practices, products, and services
• Knowledge of information system development strategies
• Skill using tools such as SDLC, VISIO
• User-level knowledge of SQL databases.
• Project management skills and the ability to multitask in a cross-functional environment.
• Analytical, problem-solving, and project management skills
• Ability to effectively communicate across organizational layers verbally and in writing
• Proficiency in using Microsoft Office software products
• Experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards, including preparing agendas, meeting minutes, and follow-up actions for meetings with management.

Qualifications: BS in Information Technology with 7 years of Experience

• Experience implementing and configuring .com for the users
• Solid understanding of and detailed experience
• Understanding of the capabilities and constraints of the SFDC CRM application, coupled with a good understanding of the business processes (Marketing, Partner Management, etc.)
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Proven ability to build effective partnerships with business owners and technical partners
• Experience working with large-scale, complex datasets
• Experience with FinancialForce.com, Marketo, Eloqua, Data.com, ReferenceEdge, and other apps
• Experience managing and triaging user-submitted issues via ticketing systems
• Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE)
• Advanced Excel skills (Macro, Pivot Tables, VLookups)
• Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.
• Experience working in iterative projects and with deployment strategies/processes
• Technical project management experience

Qualifications: BS in Computer Science with 8 years of Experience

• Dedicated experience in Salesforce.com
• Strong time management, planning, prioritization, and technical skills
• Excellent verbal and written communication skills
• Experience interacting with a wide variety of Sales, Marketing, Finance, and Executive leaders
• Desire to work and thrive in a fast-paced, constantly evolving environment
• Sense of urgency and self-motivation
• Possess Salesforce certification

Qualifications: BA in Business Administration with 5 years of Experience

• Professional experience in analyzing technical problems and applying solutions
• Excellent verbal and written communication skills
• Strong customer service and relationship-building skills
• Demonstrated ability to use deductive reasoning in problem-solving
• Strong time management and organization skills
• Ability to manage multiple priorities with competing deadlines
• Possess Salesforce Training/Certification
• Experience with advanced Excel formulas or databases
• Experience with basic programming
• Unemployment Insurance program experience
• Detail-oriented, enthusiastic self-starter with the ability to work independently and as part of a team

Qualifications: BS in Management Information Systems with 4 years of Experience

• Experience as a Salesforce Administrator in NPSP.
• Salesforce Lightning experience.
• Experience with NPSP, V4S, Pardot, and FormAssembly.
• Proficiency in Windows operating systems, Microsoft Office (Word, Excel, PowerPoint, etc.), and experience with constituent relationship management (CRM) systems (e.g., Salesforce, Blackbaud, or similar).
• Solid analytic and problem-solving abilities.
• Business analyst skills, including the ability to gather and consolidate requirements from across multiple functional areas and recommend a path forward to meet the organization’s needs.
• Ability to learn new technologies quickly.
• Strong technical troubleshooting, quality assurance, and solution testing skills.
• Skilled at training and coaching others on technical systems.
• Ability to communicate with technical and non-technical users effectively, while translating requirements to the appropriate level of understanding.
• Strong organizational skills, ability to prioritize and handle multiple priorities simultaneously, and to work calmly under pressure of goals and deadlines.
• Self-directed, performance-oriented individual who has demonstrated initiative and achievement of goals.
• Exceptional verbal and written communication skills, engaging interpersonal skills, high energy, personal initiative, and a sense of humor.
• Ability to develop and maintain collaborative and professional relationships.
• Salesforce Administrator Certification.
• Experience with database conversions and data transformation.
• Experience with database management for non-profit fundraising or program management.
• Strong sense of fundraising ethics and respect for confidentiality of donor information and intent.
• Experience in a nonprofit environment with a variety of stakeholders and deeply rooted community values.
• Strong customer service acumen.
• Passion, enthusiasm, focus, and creativity around the County Community Food Bank’s vision, mission, and values of community, leadership, transparency, innovation, and diversity.
• Ability to work both independently and in a collaborative setting with people of diverse backgrounds and circumstances.
• Ability to empathize with the clients compassionately and respectfully.
• Strong work ethic with an orientation towards constant innovation and process improvement
• Innovative self-starter and problem solver with a bias towards action

Qualifications: BA in Marketing with 8 years of Experience

• Experience Salesforce Administration
• Hands-on experience in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.
• Experience in installing, evaluating the AppExchange application on the Salesforce.com platform.
• Hands-On knowledge on Sales Cloud, Service Cloud, Salesforce suite of connectors on App Exchange.
• Extensive experience in designing, creating, and maintaining Salesforce.com Workflow Rules, Approvals, and Email Templates page layouts.
• Experienced in Administration setup, like managing Users, Profiles, Permission Sets, Roles, Sharing Settings, and Security Controls.
• Experience with Demand Tools/Data Loader for data management
• Extensive experience in automating complex business processes using declarative features such as approval process, dynamic approval process, and sharing rules.
• Experience in implementing service cloud-based solutions, including Content, Community, Knowledge, Email Campaigns, etc.
• Possess excellent communication, interpersonal, and analytical skills along with can do attitude.
• Understands how to administer and use most commercially available DB platforms.
• Be able to prioritize, be flexible, and handle multiple projects with varying deadlines in a multi-task environment.
• Excellent communication skills with the ability to explain ideas very clearly through verbal and written communication.
• Experience in interfacing/designing solutions using Java, Visual Studio, latest JavaScript frameworks, RESTful APIs, JSON, object-oriented JavaScript, and ReactJS, taking into consideration performance, cross-platform support capabilities, usability, user experience, and security.

Qualifications: BS in Software Engineering with 9 years of Experience

• Experience in the administration and maintenance of Salesforce Financial Services Cloud.
• Work experience with in-depth knowledge of Salesforce products and their functionalities.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales data and generating Salesforce reports and dashboards.
• Work experience in the ability to provide Salesforce training and end-user support.
• Must possess exceptional verbal and written communication skills to work with people at all levels within the organization, from the CEO to the users across the business.
• Must be patient, with the ability to listen and understand customer problems, needs, and issues while challenging requests.
• Possesses knowledge of systems development lifecycle methodologies
• Prior experience in leading and facilitating meetings.
• Demonstrates high proficiency with Microsoft Office software applications.

Qualifications: BA in Communications with 5 years of Experience

• Passionate about new technologies, trends, and automation
• Highly motivated towards a goal and willing to learn
• Self-starter and not afraid of change
• Hands-on experience with business analysis and requirement gathering, application configuration and administration, and CRM.
• Knowledge of various reporting tools and techniques, knowledge of Salesforce reporting tools
• Possess Salesforce certification
• Hands-on experience with Agile (Kanban, Scrum) and tools (JIRA, Confluence)
• Good communication skills and fluent English

Qualifications: BS in Data Analytics with 4 years of Experience

• Experience Salesforce.com experience, Administrator-focused
• Ability to translate requirements into technical solutions
• Ability to liaise with stakeholders at various levels
• Excellent relationship-building skills
• Experience leading high-performing teams.
• Strong quantitative skills, such as statistics and data analysis.
• Strong Operations, Retail, and/or field knowledge.

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Previous Salesforce implementation experience
• Certified as a Salesforce Administrator or Advanced Administrator
• Excellent interpersonal and communication skills, and the ability to interact with partners and foster cross-functional teamwork
• Strong client-facing skills
• Strong communication skills, both verbal and written
• Strong facilitation skills and ability to work with multi-functional teams
• Proven ability to be both strategic and tactical (attention to detail)
• Proven ability to acquire and utilize technical skills
• Salesforce development experience 
• Good understanding of the digital marketplace, technology trends, and developments
• Professional Salesforce experience

Qualifications: BS in Computer Information Systems with 7 years of Experience

• Salesforce Administrator Certification
• Professional Salesforce Admin experience
• Knowledge in applying Salesforce declarative development (Workflow Rules, Processes, Flows).
• Mastery of reporting/dashboards, flows, and processes
• Experience building efficient reports and impactful dashboards to display metrics to users and executives
• Experience in administering daily tasks, consulting with stakeholders to understand their needs, and building elegant solutions that follow Salesforce’s best practices
• Experience with Sales Cloud, Service Cloud, or Marketing Cloud in Salesforce
• Understanding of functional requirements and ability to map into Salesforce features and functionality
• Superb organizational skills, documents solutions as second nature
• Passion for teaching, mentoring, and assisting the users and other team members

Qualifications: BA in Human Resource Management with 5 years of Experience

• Salesforce Administrator Certification
• Advanced Administrator Certification
• Experience in building custom Salesforce solutions, including a working knowledge of the Lightning Platform, Lightning Flow, Profiles, Record Types, Sharing Rules, Formula fields, Validation Rules, Lightning App Builder, Communities, Omnistudio
• Experience working on multiple Salesforce Implementations with Service Cloud, Sales Cloud, Health Cloud, Custom Applications, and associated technologies
• Experience using source control tools, such as GIT, Bitbucket, Visual Studio, etc.
• Experience with Agile/Scrum methodologies
• Familiarity with use cases that require Apex code, Triggers, Visualforce, and Lightning Web Components 

Qualifications: BS in Cybersecurity with 7 years of Experience

• Strong experience in Salesforce Administration and Configuration
• Experience in a Salesforce implementation through the full Software Development Lifecycle (SDLC), including creation and delivery of Salesforce application training
• Demonstrated communication experience within all levels of a multi-tiered organization
• Strong experience in application support of Sales and Marketing Teams
• IT Security and privacy Compliance familiarity
• Strong experience in data analytics
• Working knowledge of Agile SDLC.
• Salesforce Admin Certification
• Experience soliciting, gathering, and analyzing user input and requirements
• Experience collaborating with multiple business stakeholders
• Ability to handle multiple projects at once and work in a matrix environment where priorities change rapidly, and tight deadlines exist
• Ability to challenge the status quo and evaluate processes to determine if refinements would enhance the speed of results and productivity, or quality.
• Ability to build strong relationships, considering varied perspectives and different styles
• Ability to work in a cross-functional team environment
• Excellent interpersonal, problem-solving, and organizational skills with the ability to handle multiple concurrent tasks.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills, and communication skills
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Quickly understands the business issues and data challenges of the client's organization and industry
• Understands how to communicate difficult/sensitive information tactfully.
• Identifies and communicates critical issues with ease.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.

Qualifications: BA in International Business with 10 years of Experience

• Experience managing Salesforce instances, projects, and initiatives, and possess working administrator-level knowledge of Salesforce (Sales, Service, and CPQ), including workflow rules and advanced formulas, release management, data migration and cleansing, and managing multiple development environments.
• Demonstrated success managing projects from end to end, scoping, requirements gathering, design, development, and deployment.
• Be able to learn systems and new tools by testing functionality and evaluating how it’s been set up to understand how it works.
• Be able to speak to the quality assurance steps followed to ensure the work is free of issues.
• Experience administering enterprise sales and customer success tools such as Outreach, Gainsight, FormAssembly, and Highspot
• Salesforce Administrator, CPQ Administrator, or Gainsight certifications

Qualifications: BS in Business Analytics with 6 years of Experience

• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity
• Demonstrated ability to understand and articulate complex processes
• Demonstrated interest in Salesforce and an ability to quickly master new technology
• Strong understanding of Salesforce best practices and functionality
• Salesforce Admin certifications
• Creative and analytical thinker with strong problem-solving skills
• Ability to assess the impact of new requirements on Salesforce and other integrated systems
• Strong commitment to continuous process improvement, initiatives, and the ability to solve problems creatively

Qualifications: BA in Public Administration with 3 years of Experience

• Working technical knowledge of Salesforce.
• Be able to build and maintain 3rd party integrations.
• Experience-enhancing functionalities.
• Be able to identify and successfully resolve issues and bugs.
• Be able to communicate effectively with users and business leaders.
• Be able to support end users with patience, diplomacy, and tact.
• Self-motivated and a self-starter.
• Salesforce Administrator certification
• Experience as a Salesforce Administrator
• Experience with Salesforce Nonprofit Success Pack (NPSP)
• Business or data analysis experience.

Qualifications: BS in Mathematics with 6 years of Experience

• Experience as a Salesforce administrator in a fast-paced startup environment a Salesforce Certified Administrator (SFCA)
• Excellent knowledge and deep understanding of Workflows, Process Builder, Validation Rules, Formulas, Permission, and Sharing Model
• Basic understanding of Salesforce coding with APEX
• Strong analytical business process development skills and problem-solving skills
• Strong communication skills in English and teamwork spirit, German

Qualifications: BA in Psychology with 4 years of Experience

• Understanding of Salesforce Sales Cloud, Service Cloud, and potentially Community Cloud architecture, and knowledge of the wider Salesforce ecosystem.
• Strong technology consulting experience.
• Experience designing and implementing Salesforce-enabled business solutions
• Experience in defining strategy, developing requirements, and implementing practical business solutions
• Experience delivering projects using Agile-based methodology, Salesforce Admin, and Cloud Certifications
• Experience in other third-party tools commonly connected to Salesforce (i.e., eSignature solutions, data tools, backup and restore apps, etc.)

Qualifications: BS in Information Systems with 8 years of Experience

• Strong communication/interpersonal skills, capable of interacting with multiple levels of IT and business management.
• Successfully influences diverse groups and teams in a complex, ambiguous, and rapidly changing environment to deliver value-added solutions.
• Expert in advanced writing, verbal, and other presentation skills.
• Global business experience
• Experience of working in Agile projects in the SAFE Model
• Salesforce Administrator Certification
• Salesforce administration and/or development experience
• Working knowledge of SQL, proficiency in using Excel (charts, functions, tables, pivot tables, and pivot charts), and experience with statistical analysis and reporting tools.
• Experience as a business analyst or project manager.

Qualifications: BA in Sociology with 7 years of Experience

• Ability to work in a technology team that is wholly responsible for the development and support of the enterprise system
• Ability to effectively communicate with internal stakeholders at all levels
• Experience or knowledge of agile methodologies such as Scrum
• Relational database experience and ability to write SQL
• Demonstrable ability to learn new skills autonomously
• Understanding of a working sales and service environment
• Understanding the use of CRM and Analytics tools
• Ability to use PowerPoint to create professional presentation packs
• Good command of written and spoken English
• Salesforce Administrator experience
• Knowledge of Apex, Javascript, visualforce, and Lightning Web Components
• Programming experience in Java or Python
• Ability to take business requirements and translate these into tangible, workable, and commercially oriented solutions while leveraging best practice tools and techniques
• Ability to understand and respond to complex problems, challenge assumptions, draw and present the right insight and recommendations effectively
• Collaborative approach to working as part of a global team
• Ability to forge relationships both within the direct team and broader BGC technology teams to support the delivery of platform features
• Confident communicator with a good command of written and spoken English
• Capable of managing their own workload while providing regular feedback to management

Qualifications: BS in Computer Engineering with 9 years of Experience

• Salesforce Admin (201 and 211) Certification
• Previous Salesforce administrative experience in a B2B Saas company (Salesforce Sales Cloud)
• Experience in developing and maintaining integrations between Salesforce and various sales, marketing, customer success, and business development tools
• Proven ability to design and implement new processes and facilitate user adoption.
• Thorough understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• Experience in gathering requirements, scoping projects, and managing those projects to successful completion
• Ability to handle and prioritize multiple requests from various stakeholders

Qualifications: BA in Economics with 6 years of Experience

• Salesforce experience, strong knowledge of the Salesforce platform.
• Salesforce.com Admin (ADM201 and ADM211) certification
• Advanced Excel skills and all MS Office applications.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• High-level attention to detail, while balancing competing priorities.
• Business Analyst experience
• Strong understanding of Salesforce.com best practices.
• Strong understanding of the platform, with the ability to build reports, formula fields, list views, and other content of intermediate complexity.
• CTI integration experience
• Demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners, and their staff.
• Ability to demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must be proficient with Microsoft Office products.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize, and prioritize daily, monthly, and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to perform duties in a professional office setting.
• Ability to work evenings or weekends

Qualifications: BS in Industrial Engineering with 7 years of Experience

• Experience as a Salesforce.com administrator
• Salesforce.com Admin (ADM201 and ADM211) certified
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• Demonstrated ability to understand and articulate complex requirements
• Excellent project management skills and a positive attitude
• Ability to ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management.
• Ability to provide Sales and Marketing with accurate reporting on the organization's key performance indicators consistently, including actionable steps to improve the experience delivered to current and future customers
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes

Qualifications: BA in Management with 9 years of Experience

• Salesforce Administrator certification (ADM201)
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, dashboards and reports, and other content.
• Salesforce CPQ and DocuSign CLM experience.
• Strong communication and interpersonal skills in dealing with a range of customers, including senior stakeholders.
• Ability to explain technical concepts to non-technical stakeholders.
• Experienced in the software development life cycle (SDLC) within an Agile environment.
• Experienced in using industry-standard tools such as Jira and Confluence.

Qualifications: BS in Applied Computing with 5 years of Experience

• Experience Salesforce Administration
• Salesforce Admin Certification
• Understanding of Apex and Visualforce
• Good written and spoken communications in English
• Self-driven professionals with a proactive and positive attitude towards the project as a whole and each task
• Be able to work independently and in a team, and take ownership of work.
• Flexible and adaptable to work with a variety of technologies and business challenges.

Qualifications: BA in Entrepreneurship with 4 years of Experience

• Experience in a customer service environment where technical support is provided at a Tier 1/Tier 2 level
• Intermediate level knowledge of Salesforce.com Sales Cloud and Service Cloud
• Previous experience providing support
• Certified Administrator, Certified Advanced Administrator, Certified Platform App Builder
• Good Agile/SCRUM experience
• Ability to diagnose basic to intermediate technical issues involving software applications and interfaces
• Demonstrate sound interpersonal skills and a commitment to provide accurate information to customers
• Experience crafting, coordinating, and deploying customer and stakeholders' communications

Qualifications: BS in Network Administration with 5 years of Experience

• Integration experience on Salesforce.com using SOAP and REST API's.
• Proficient in working with Apex Scheduling and Batch Processes.
• Experience with Force.com IDE for development and deployment.
• Experience in Apex Class Controllers and Triggers with Governor Limits.
• Experience in using SOQL and SOSL queries.
• Experience with Salesforce.com data migration tool, Data Loader, and Demand Tools.
• Ability to conceptualize and frame a problem and corresponding solutions.
• Excellent verbal and written communication skills and excellent interpersonal skills with a demonstrated ability to work in a team-oriented, service-driven environment.
• Ability to translate customer requirements into specifications, including complex business processes.
• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Good sense of how applications can be utilized to improve business processes and the bottom line.
• Experience with Service Center solutions, particularly in a global environment.
• Experience using and the ability to select among agile, agile-fall, waterfall, or hybrid project management methodologies.
• Be able to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

Qualifications: BA in Liberal Studies with 10 years of Experience

• Experience as Salesforce Administration
• Track record of taking ownership of projects, including identifying what those projects should be in the first place
• Demonstrated experience in cross-team collaboration, including working effectively with highly technical engineering teams as well as salespeople, operational teams, and senior leadership
• Strong analytical capabilities, experience defining metrics, and using them to drive decision-making
• Hands-on experience building and maintaining Process Builders and Flows
• Admin 201 or Field Service Lightning certification

Qualifications: BS in Systems Engineering with 5 years of Experience

• Experience as a Salesforce administrator for a sales team
• Good understanding of release and environment management
• Advanced Excel, including pivot tables to create reports from Salesforce data exports
• Ability to use Dataloader to download and upload mass data without errors
• Ability to use reports and dashboards, workflows, and other routine tasks to help with daily tasks.
• Experience integrating Salesforce with other systems, including Power BI, Monday.com, and Workday

Qualifications: BA in Supply Chain Management with 4 years of Experience

• Understanding of the out-of-the-box Salesforce product suite, including Service, Community Cloud (Experience Cloud), App Cloud, and Einstein Solutions.
• In-depth knowledge of the standard capabilities of SFDC, and successfully expanded on those capabilities using process builder and/or integration with external systems
• Strong analytical skills to respond to requested changes and identify customizations across all native and custom objects.
• Knowledge of Apex, Visualforce, Lightning Components, and Force.com.
• Experience with metadata migration between Salesforce(dot)com(SFDC) Sandboxes and Production Orgs using Change Sets.
• Experience with system configuration using profiles, roles, workflows, approval processes, custom objects, validation rules, formulas, process builder, flows, and Data Loader.
• Excellent written and verbal communication skills

Qualifications: BS in Computer Programming with 7 years of Experience