RESTAURANT GENERAL MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 19, 2025 - The Restaurant General Manager has strong experience in fine dining restaurant management and supervision, along with full working knowledge of POS systems and certifications such as Serv-Safe and RAMP. This role requires the ability to analyze operational results, solve complex problems under pressure, and maintain accuracy while working in a fast-paced, interruptive environment. The manager also possesses a solid understanding of sanitation laws, OSHA regulations, responsible gaming programs, and advanced mathematical skills for budgeting, profit/loss analysis, and variance tracking.

Essential Hard and Soft Skills for a Standout Restaurant General Manager Resume
  • Restaurant Operations
  • Profit Loss Management
  • Financial Management
  • Cost Control
  • Budget Management
  • Inventory Management
  • Labor Management
  • Regulatory Compliance
  • Marketing Strategy
  • Business Planning
  • Team Leadership
  • Guest Relations
  • Staff Development
  • Communication Skills
  • Conflict Resolution
  • Customer Focus
  • Coaching Mentoring
  • Adaptability
  • Problem Solving
  • People Management

Summary of Restaurant General Manager Knowledge and Qualifications on Resume

1. BA in Culinary Management with 7 years of Experience

  • Previous International Restaurant leadership experience in a luxury hotel or stand-alone Restaurant setting.
  • Excellent command of both English and French.
  • Exceptional personal presentation and interpersonal skills, good problem-solving ability, engaging, and energetic.
  • Ability to oversee all aspects of the outlet operation, including forecasting, scheduling, training and developing the team.
  • Actively drive the Marketing/PR activities and F&B promotions according to the established F&B Promotional calendar.
  • Able to recognize and maintain relationships with regular guests as well as cultivate relationships with new ones.
  • Ability to work closely with the F&B Manager and the Executive Chef to design effective seasonal menus while ensuring excellent product quality at a fair price.
  • Ability to build an open and trusting environment where everyone's opinion is shared and valued.
  • Ability to coordinate personal training to guarantee a high level of service and productivity.
  • Ability to anticipate, in advance, all materials and supplies and assure their availability.

2. BA in Hospitality Management with 4 years of Experience

  • Able to service-focused personality and previous food and beverage front of house leadership experience, and leadership experience in a comparable setting.
  • Previous experience with marketing initiatives and/or social media presence.
  • Computer literate with knowledge of Microsoft Office, prior experience working with Silverware or a related system.
  • Able to communicate thoughts, actions and opportunities clearly (both written and verbal) with proven networking/interpersonal skills.
  • Proven ability to build and maintain good relationships with all stakeholders.
  • Ability to lead by example and create a strong team culture and set the scene for high performance.
  • Ability to results results-oriented, positive outlook, attention to detail, with the ability to drive projects forward.
  • Ability to consistently stand and walk throughout the shift.
  • Ability to be available to work a schedule that reflects the business levels and needs of the venue/hotel.

3. BS in Hotel and Tourism Management with 9 years of Experience

  • Senior management experience.
  • Must have a positive attitude and be proactive with a teamwork mindset.
  • Able to be service-oriented and hands-on, a manager who can lead by example.
  • Management experience in fast-paced F&B outlets, with a passion for exceptional service.
  • Able to create presentations and be the lead speaker in meetings.
  • Excellent Microsoft Office skills.
  • Must have F&B-related training certificates, such as hospitality and hotel management, WSET.
  • Fluent in English (written and spoken).
  • Must have working knowledge of the Hong Kong F&B market.

4. BA in Culinary Management with 7 years of Experience

  • Proven track record of achieving business results across multiple businesses.
  • Must have a history of leading, motivating, and coaching teams to achieve objectives.
  • Advanced financial acumen and analytical skills, including restaurant profit and loss analysis experience.
  • Excellent oral and written communication skills.
  • Strong attention to detail.
  • Excellent interpersonal skills with the ability to effectively and tactfully advise, counsel, coach, resolve conflicts, and negotiate within all levels of an organization.
  • Basic proficiency with MS Office Product Suite, advanced proficiency.
  • Able to stand, bend, climb stairs, and lift and carry 35 pounds.
  • Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.

5. BS in Business Administration with 3 years of Experience

  • Must have a Serve Safe Certification.
  • Experience management in the fast casual or full-service industry.
  • Strong communication skills, outgoing, and energetic personality.
  • Must demonstrate a strong work ethic, excellent customer service, and display leadership skills.
  • Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel).
  • Ability to be on one’s feet 10 hours a day and lift up to 50lbs.
  • Ability to multitask, organize, and prioritize with efficiency.

6. BA in Organizational Leadership with 5 years of Experience

  • Supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.
  • Basic personal computer literacy.
  • Strong preference for internal promotion from the Assistant General Manager position.
  • Must have reliable transportation.
  • Basic business math and accounting skills, and strong analytical/decision-making skills.
  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place them in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during eighty percent of shift time.

7. BA in Operations Management with 4 years of Experience

  • Ability to provide exceptional customer service.
  • Good communication skills and strong interpersonal and conflict resolution skills.
  • Exceptional team-building capability.
  • Basic business math and accounting skills, and strong analytical/decision-making skills.
  • Basic personal computer literacy.
  • Supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.

8. BS in Food Service Management with 3 years of Experience

  • Previous management/supervisory experience.
  • Customer service experience.
  • Must have a passion for living a healthy life.
  • Able to stand for long periods of time and work in a fast-paced environment.
  • Able to work at least 50 hours per week.
  • Management experience in the restaurant industry.
  • Strong organizational skills.
  • Able to pay attention to detail.
  • Able to arrive to grow and advance career with CRISP and GREEN.

9. BS in Hotel and Tourism Management with 2 years of Experience

  • Extensive standing and walking for up to 8 hours.
  • Must be able to see at a distance of 20 feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
  • Must be able to communicate clearly.
  • Ability to withstand exposure to heat, steam, smoke, and cold.
  • Ability to reach heights of approximately 6 feet and depths of two and a half to 3 feet.
  • Must have a high level of mobility/flexibility in the space provided.
  • Must have time management skills.
  • Must be able to read, write and perform addition/subtraction calculations.
  • Must be able to control and utilize fingers to write, slice, chop and operate equipment.
  • Must be able to fit through openings 30'' wide.
  • Must be able to work irregular hours under heavy pressure/stress during busy times.
  • Able to bend, reach, and walk.
  • Able to carry trays of food products weighing about 50 pounds for distances up to 30 feet.
  • Able to handle exposure to dish and cleaning chemicals.

10. BA in Organizational Leadership with 5 years of Experience

  • Must have ServSafe Certification or equivalent certification.
  • Must have CPR/AED certification.
  • Management and leadership experience or a college degree in culinary, business.
  • Experience in driving operations and financial performance.
  • Experience with a fast casual restaurant or full-service experience.
  • Strong team player with great communication skills and an enthusiastic approach, well organised and punctual with an eagle eye for detail.
  • Must have a positive ''can-do'' attitude to solving problems in a professional and courteous manner.

11. BA in Restaurant Management with 3 years of Experience

  • Must have a friendly, enthusiastic attitude.
  • Business knowledge (P&L management, food safety, sales forecasting, staffing).
  • Ability to oversee the preparation of safe, delicious food while maintaining a clean, organized restaurant.
  • Ability to create an approach to marketing (fundraisers, community engagement, etc).
  • Must have a passion for leadership and team development.
  • Ability to deliver a great guest experience.
  • Previous restaurant experience.
  • Ability to jump in and assist.
  • Ability to communicate in the primary languages of the work location.

12. BS in Hotel and Tourism Management with 4 years of Experience

  • Strong hospitality and customer service skills, enjoys engaging with customers.
  • Ability to be a strong trainer and coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
  • Excellent track record of coaching and developing employees and effectively resolving employee relations issues.
  • Ability to motivate and retain a strong team, and set a positive and upbeat store environment.
  • Must be highly organized and detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Must be able to set clear goals for the business and actively work to achieve and exceed these goals.
  • Proficient with computers and with Point of Sale systems.
  • Willingness to follow directions and a commitment to meet DQ and OJ standards.

13. BS in Food Service Management with 10 years of Experience

  • Must have strong leadership.
  • Progressive management experience in a high-volume, full-service casual and fine dining gaming operation.
  • Must have ServSafe certification.
  • Extremely organized, detail-oriented, and able to adapt quickly to changing priorities.
  • Excellent computer skills, Microsoft Office (Word, Excel and Outlook) and Windows XP, including CCT operation.
  • Excellent written, verbal and interpersonal communication skills.
  • Excellent POS operational experience.
  • Expert knowledge of government health, hotel, or food service regulations.
  • Expert in operational financial management, accountability and budgeting.
  • Management experience in a multi-unit high-volume full-service casual and fine dining operation.

14. BA in Operations Management with 9 years of Experience

  • Experience in overall Food and Beverage operation, as well as senior F&B management experience.
  • Ability to obtain and/or maintain any government-required licenses, certificates, or permits.
  • Must have knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations bar operation.
  • Restaurant management experience, preferably in an upscale or lifestyle brand hotel.
  • Ability to multitask, work in a fast-paced environment and have a high level of attention to detail.
  • Strong verbal and written communication skills in English.
  • Ability to maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.

15. BA in Hospitality Management with 6 years of Experience

  • GM-level experience in a QSR/Fast-Casual restaurant environment.
  • Able to hands-on mentality, expectation for GMs to be highly active in both FOH/BOH operations daily.
  • Able to manage controllables and other P&L-related line-items.
  • Ability to drive business and create a positive work environment.
  • BOH cross-training/KM experience.

16. BS in Business Administration with 8 years of Experience

  • Experience as a Restaurant General Manager within a high-end, high-volume Restaurant.
  • Must have pre-opening experience with a luxury hotel/restaurant environment.
  • Must have a passion for work and the ability to innovate, with a proven track record within luxury environments.
  • Ability to operate in a diverse and luxury environment with a focus on guest experience.
  • Able to self-motivate and someone who is ready to challenge in the interest of continuous improvement.
  • Excellent level of English.
  • Must have friendly, approachable and professional.
  • Must have a high degree of knowledge in Food Hygiene and Safe Working Practice.

17. BA in Restaurant Management with 3 years of Experience

  • Management experience in a quick-serve restaurant.
  • Must have exceptional customer service skills.
  • Ability to stay organized in a fast-paced environment.
  • Strong math skills and Windows-based computer literacy.
  • Must have good verbal communication skills.
  • Experience in motivating, mentoring, and training a team.

18. BA in Culinary Management with 6 years of Experience

  • Ability to analyze and interpret restaurant operation results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under pressure.
  • Knowledge of sanitation laws and health regulations and applicable OSHA regulations.
  • Ability to perform assigned duties in an interruptive environment.
  • Ability to accuracy in completing assigned duties in a timely manner.
  • Experience in restaurant management and supervision in a fine dining facility.
  • Must be Serv-Safe and RAMP certified.
  • Must have full working knowledge of POS.
  • Must have knowledge of the approved Responsible Gaming Program.
  • Must have mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

19. BS in Food Service Management with 5 years of Experience

  • Able to communicate with co-workers and supervisors effectively, both verbally and by email.
  • Must have engaged hands-on leadership style with a strong focus on the growth and development of people.
  • Ability to assess business needs and problem-solve independently.
  • Proficient with Microsoft Office.
  • Must have familiarity with P&L statements and be able to forecast financial goals using the tools provided.
  • Must have Serv Safe Certificate.
  • Direct food/retail management experience.
  • Experience using a POS system.

20. BS in Marketing with 4 years of Experience

  • Experience in restaurant management.
  • Ability to direct and coordinate the organization's goals and objectives.
  • Able to build, coach, and develop a team.
  • Excellent interpersonal communication skills.
  • Exceptional customer service and problem-solving skills.
  • Able to detail-oriented manner with a focus on quality.
  • Willingness to work nights, weekends, and holidays when restaurants based on the needs by the business.

21. BS in Food Service Management with 3 years of Experience

  • Ability to multitask.
  • Knowledge of all products.
  • Ability to defuse bad situations.
  • Effective event and project planning skills.
  • Ability to sell all products.
  • Independent Restaurant experience.
  • Boutique and or Luxury Hotel restaurant experience.
  • Previous Forbes 5-star service standards.

22. BA in Hospitality Management with 7 years of Experience

  • Able to possess a positive, professional, and courteous attitude, always see a glass half-full, and are consistent in mood, manner, and behaviour.
  • Must have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference.
  • Must have high expectations of yourself and others.
  • Able to drive high performance and ensure others are brought on the journey.
  • Strong people focus and the desire to grow and nurture team members through coaching and training.
  • Highly motivated and possessing an immense sense of pride in work, passionate about delivering the high standards for guests in line with the Gleneagles brand.
  • Experience in a five-star Hotel or high-end volume restaurant.
  • Must have UAE experience.
  • Stand-alone restaurant experience.

23. BS in Business Administration with 6 years of Experience

  • Experience at a managerial level within a large upscale, high-volume restaurant.
  • Understanding of leading and developing people effectively.
  • Ability to manage, draft and allocate complex budgets.
  • Understanding of managing various stakeholders and their expectations.
  • Strong leadership skills.
  • Able to work hands-on, work side-by-side management style.
  • Must have a passion for people and development.

24. BA in Restaurant Management with 3 years of Experience

  • Restaurant management experience, with responsibility for restaurant profit and loss.
  • Previous quick-service restaurant experience.
  • Proven track record of effectively managing COGS and labor.
  • Must have ServSafe certified or approved equivalent.
  • Ability to thrive in a fast-paced environment.
  • Excellent written and communication skills.
  • Strong leadership qualities.
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