WHAT DOES A RESTAURANT GENERAL MANAGER DO?

Published: Dec 22, 2025 - The Restaurant General Manager oversees all day-to-day restaurant operations, ensuring compliance with health regulations while delivering an exceptional guest experience in a high-volume environment. This role involves hiring, scheduling, training, and mentoring staff, providing ongoing feedback, and holding the team accountable to established standards. The manager also resolves guest concerns promptly to ensure satisfaction and encourage repeat visits, while maintaining brand reputation, operational consistency, and strong team morale.

A Review of Professional Skills and Functions for Restaurant General Manager

1. Restaurant General Manager Accountabilities

  • Operations Management: Run all day-to-day operations, with oversight of multiple units.
  • Staff Management: Manage all staff and assist with HR responsibilities.
  • Production Management: Manage all production, parts, ordering, staffing, scheduling, and other necessary tasks.
  • Customer Communication: Provide information about the products and services.
  • Kitchen Support: Assist on the cook's line during peak hours and ensure proper cooking and handling procedures are adhered to.
  • Staff Training: Train staff and closely monitor them throughout the shift.
  • Issue Resolution: Troubleshoot and resolve product issues and concerns.

2. Restaurant General Manager Job Summary

  • Financial Performance: Meet and exceed financial and profitability goals.
  • Leadership Management: Lead the management life cycle.
  • Inventory Oversight: Oversee inventory, quality and safety.
  • Payroll Management: Accountable for managing payroll and scheduling.
  • Employee Relations: Responsible for employee relations.
  • Facility Management: Manage the facility while upholding standards of excellence and hospitality.
  • Community Relations: Establish and build community relations.

3. Restaurant General Manager Additional Details

  • Team Leadership: Provide excellent leadership for the team.
  • Lead Example: Work shoulder to shoulder and lead by example.
  • Guest Relations: Understand the importance of building lasting connections with guests.
  • Service Excellence: Uphold standards of excellence with service execution.
  • Financial Accountability: Responsible for P&L and budgeting.
  • People Management: Accountable for hiring, scheduling, training, and employee relations.

4. Restaurant General Manager Essential Functions

  • Team Coordination: Manage and coordinate a large group of people (more than one hundred).
  • Customer Satisfaction: Ensure high levels of service and customer satisfaction.
  • Budget Compliance: Respect the assigned budgets.
  • Operations Supervision: Supervise the daily activities related to the kitchen and dining room.
  • Food Beverage Management: Responsible for Food and Beverage management.
  • Facility Maintenance: Responsible for maintaining the facility.

5. Restaurant General Manager Roles and Details

  • Inspirational Leadership: Lead from the front, acquiring and inspiring an engaged and passionate Food and Beverage team by creating an environment where they can thrive, grow, and become the best version of themselves.
  • Guest Experience: Maintain a customer-winning environment where team members are proud to deliver memorable guest experiences.
  • Commercial Strategy: Define the commercial strategy and activities for the restaurant to ensure revenue targets are consistently met.
  • Team Direction: Guide the Team with clearly set targets and Team objectives.
  • Sales Motivation: Incentivize the team to maximize sales and revenue.
  • Cross-Department Collaboration: Collaborate with all departments within the hotel.

6. Restaurant General Manager Details

  • Staff Management: Demonstrate the ability to hire, train, supervise, and discipline all staff.
  • Guest Coordination: Check the guest in-house and arrival lists, and keep up with VIP guests.
  • Staff Scheduling: Arrange staff line-ups for topic discussions and organize staff for guest dining periods.
  • Service Standards: Ensure all staff demonstrate Four Seasons Standards.
  • Schedule Oversight: Check the daily schedules through the ICS system.
  • Interdepartmental Relations: Accountable for interdepartmental relations to maintain superior service standards.

7. Upscale Restaurant General Manager Tasks

  • Marketing Execution: Utilize the company’s marketing tools to increase store traffic, implement local area marketing programs to establish the store as a community participant, and understand customer needs and the local community’s needs.
  • Financial Analysis: Analyze financial reports to identify and address trends and issues in store performance.
  • Performance Monitoring: Routinely review the store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
  • Restaurant Operations: Manage all day-to-day restaurant operations with a focus on delivering a great guest experience, directing and supporting all staff members, and managing all profit and loss revenue centers.
  • Revenue Growth: Identify new ways to increase daily revenue, drive sales, and improve profitability.
  • Process Improvement: Identify new ways to improve, streamline, and polish day-to-day operations, adjusting to current trends, economic climate, and clientele direction.

8. Restaurant General Manager Roles

  • Revenue Management: Achieve revenue and profit goals while maintaining guest satisfaction.
  • Labor Cost Control: Responsible for labor cost control and planning.
  • Team Development: Train and develop current team members.
  • Administrative Management: Responsible for all other administrative functions, such as scheduling, training, and staffing.
  • Stakeholder Communication: Maintain communication with corporate leadership and owners.

9. Restaurant General Manager Key Accountabilities

  • Team Supervision: Supervise and coordinate staff.
  • Guest Service: Ensure excellent guest service and resolve issues.
  • Food Quality: Ensure a high quality of ingredients and food preparation.
  • Safety Compliance: Adhere to all safety and sanitation regulations.
  • Brand Standards: Enforce all brand standards.

10. Fast Food Restaurant General Manager Roles and Responsibilities

  • Guest Experience: Work to ensure guests receive an outstanding dining experience every day.
  • Team Training: Provide training and coaching to all team members.
  • Talent Acquisition: Recruit, hire, and onboard all new team members.
  • Team Accountability: Hold the entire team accountable and focus on goals.
  • Cost Control: Monitor all food and labor costs to maximize profitability.

11. Restaurant General Manager Duties and Roles

  • Leadership Development: Mentor and develop the management team and ensure they are upholding company standards.
  • Hands-On Leadership: Lead by example and work side-by-side with all team members.
  • Professional Conduct: Demonstrate professionalism and ensure all team members do the same.
  • Restaurant Openings: Support new restaurant openings.
  • Staff Management: Oversee the hiring, supervision, and development of staff.
  • Policy Compliance: Ensure all policies and procedures are consistently followed by all team members.

12. Restaurant General Manager Details

  • Guest Hospitality: Ensure excellent hospitality and guest service.
  • Workplace Culture: Create a positive work environment for team members.
  • Human Resources: Implement Human Resources decisions.
  • Financial Analysis: Responsible for performing P&L analysis.
  • Inventory Control: Responsible for controlling inventory.

13. Restaurant General Manager Additional Details

  • Operations Management: Manage all day-to-day operations of the restaurant.
  • Team Development: Mentor and develop staff through training and coaching.
  • Performance Management: Deliver feedback and hold the team accountable to all standards.
  • Staffing Management: Hire and schedule staff for business levels.
  • Health Compliance: Ensure the restaurant is compliant with all health department regulations.
  • Guest Experience: Ensure guests have a great experience and look forward to returning.
  • Guest Resolution: Resolve guests’ issues to ensure satisfaction.
  • High-Volume Operations: Thrive in a high-volume location.
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