• Responsible for daily review of customer phone and email interactions
• Provide productive and constructive written feedback to individuals regarding interactions
• Deliver weekly individual and group coaching sessions
• Utilize varying coaching techniques and methodologies to motivate constant improvement
• Responsible for interdepartmental collaboration, peer collaboration
• Develop, update, and lead QA-related training and update procedures
• Responsible for leveraging and driving voice analytic technology
• Display clear knowledge of internal policies and procedures
• Suggest improvements to existing systems and processes
• Drive quality and efficiency, and enhance the customer experience

Skills: Communication Analysis, Constructive Feedback, Coaching and Mentoring, Coaching Methodologies, Collaboration Skills, Training and Procedure Development, Technology Utilization, Policy and Procedure Knowledge, System Improvement Suggestions, Quality and Efficiency Enhancement

• Responsible for daily payment, notation, application, and complaint audits
• Testing a wide range of software applications
• Work with developers in an agile environment to recognize and assess potential risks, resolve issues
• Develop Test plans and test cases and prioritize testing activities
• Create test data for testing, execute test cases, and report defects
• Review user stories and requirements to document test cases, execute them, and document the results
• Perform different types of testing like smoke testing, functional testing, and regression testing
• Participate in backlog grooming, sprint planning, and story-pointing sessions
• Review inventory transactions for all installation and maintenance work.
• Identify and communicate escalated errors and ensure proper resolution

Skills: Auditing Skills, Software Testing, Risk Assessment and Issue Resolution, Test Planning and Prioritization, Test Execution and Defect Reporting, Requirement Analysis and Documentation, Various Testing Types, Agile Collaboration, Inventory Management

• Review maintenance work orders exception list, leads to ensure successful resolution
• Monitor QC cases to follow up with Schedulers and Portfolio 
• Ensure that System Information is updated for each property
• Validate work, track errors, and provide feedback to managers
• Identify process improvements or training gaps, and conduct any additional quality-related tasks
• Review projects to determine if a risk exists that progress does not match property readiness
• Identifying potential warranty issues post-installation.
• Validate proper creation of project budgets and identify potential gaps versus contracts.
• Audit Installation Releases by Project Managers to monitor adherence to policies and standards.
• Work with the Implementation and Meter Data Team to address concerns and questions.

Skills: Exception Management, Quality Control Monitoring, Data Management, Error Tracking and Feedback, Process Improvement, Risk Assessment, Warranty Management, Budget Management, Policy Adherence, Collaboration and Problem-Solving

• Design and execute test cases, test plans, and test strategies
• Ensure that software operates within defined requirements
• Analyze and test software and data outputs to ensure that products meet design specifications
• Perform functional, application, and regression testing on on-premise and cloud applications
• Identify and triage issues found during testing and collaborate with Developers and other QA resources
• Participate in product architecture discussions to help drive testable code
• Participate in product design and planning discussions to provide estimated QA efforts
• Ensure all issues found are correctly documented and resolved
• Research and recommend new testing techniques and tools
• Analyze QC findings to identify relevant patterns/trends, and communicate to applicable stakeholders.

Skills: Test Case Design and Execution, Requirement Compliance, Functional and Regression Testing, Issue Identification and Collaboration, Product Architecture Contribution, Product Design and Planning Participation, Documentation and Issue Resolution, Testing Techniques and Tools, QC Findings Analysis and Communication

• Lead test activities in the implementation team
• Define test scope and test design for implemented functionalities
• Support regression test definition and execution
• Participate in implementation team outputs presentation
• Execute tests, record defects, and follow their resolution
• Participate in Quality assurance reviews/implementation activities
• Be part of a wider scrum team incorporating the full testing lifecycle
• Responsible for liaising closely with the QA Manager
• Ensure best practice is always followed to ensure high levels of quality
• Take a lead role in defining the automation strategy

Skills: Leadership Skills, Test Planning and Design, Regression Testing, Presentation Skills, Test Execution and Defect Management, Quality Assurance (QA) Reviews, Scrum Team Collaboration, Communication and Stakeholder Management, Automation Strategy Definition

• Deliver functional as well as non-functional test plan documentation in line with the Test Policy
• Work with a variety of diverse teams responsible for delivering different features
• Be part of a geographically distributed QA team.
• Understand code changes so exploratory testing can be focused and effective in the identification of bugs.
• Record defects found during test execution and follow them through to resolution.
• Review static the work of others, documenting issues, and providing constructive feedback. 
• Review the user stories, system requirements, and functional gherkins.
• Ensure all work is carried out and documented under the required standards and methods 
• Procedures to ensure information retention and re-use 
• Ensure internal systems are kept up to date at all times with the latest activity

Skills: Test Plan Documentation, Cross-Team Collaboration, Remote Team Collaboration, Code Understanding, Defect Management, Peer Review Skills, Requirements Analysis, Compliance and Documentation

• Participate in training and educational activities related to projects.
• Responsible for writing and executing functional test cases.
• Reviewing the regression test set and update it regularly
• Plan and control workflow to ensure all deadlines are met and manage tasks effectively
• Attend Daily Scrum, Sprint Planning, Backlog Refinement, and Retrospective Meetings
• Involve in continuous improvement of processes by making improvement recommendations at team retrospectives.
• Adheres to privacy and confidential and proprietary company policies and procedures.
• Provides information requested by individuals preparing training or system documentation for end users.
• Work with client-facing departments to research issues reported by the client to determine patterns and root cause
• Design and execute test cases, test plans, test strategies to ensure that software operates within defined requirements.

Skills: Training and Education Participation, Functional Testing, Regression Testing, Workflow Management, Agile Methodology, Process Improvement, Adherence to Policies, Client Interaction and Issue Resolution

• Experience in a manual software testing role, in an operational area
• Knowledge of the Mortgage Industry, compliance, and regulatory-related requirements
• Must have advanced programming skills in JAVA
• Proficient in Automation Tools such as Selenium WebDriver, TestNG, REST
• Previous experience in Insurance or Financial related industries
• Practical understanding of Design Patterns in Automation (e.g. Page-Object Model)
• Well-versed in Agile, DevOps, and continuous delivery
• Proficient in using build automation tools such as Jenkins and Maven
• Excellent analytical/problem-solving skills
• Experienced leading/mentoring junior team members

Qualifications: BS in Computer Science with 4 years of experience

• Advanced knowledge of Software Development Lifecycle principles
• Knowledge of programming languages (SIEBEL, SQL, XML)
• Experience with Quality Management Testing tools
• Able to work independently and in a fast-paced environment
• Hands-on experience with quality assurance
• Recent experience testing responsive web experiences
• Understanding of the Software Development Life Cycle (SDLC)
• Experience working in agile/iterative SDLC environments
• Good oral communication and writing skills.
• A willingness to learn how to code and maintain a test framework

Qualifications: BA in Information Systems with 2 years of experience

• Knowledge of computer science, business administration
• CTFL/ISTQB Software Testing Certification or equivalent experience
• Experience as a Quality Assurance in an Insurance or Finance Company
• Solid understanding of the SDLC and Agile software development methodology
• Knowledge of QA concepts and hands-on execution in an Agile environment
• Advanced Excel, Word, and PPT User, MS Visio, and MS Access
• Experience with Test Automation and Defect Management Tools and testing complex software systems
• Exceptional analytical skills with a clear understanding of common software
• Superior organizational, prioritization, and multi-tasking skills and meeting various deadlines
• A positive attitude in the workplace and the ability to drive change

Qualifications: BS in Software Engineering with 3 years of experience

• Working experience in Computer Science, Information Technology Industry
• Quality Assurance, Business Analysis, Software Testing or Technical Support experience.
• Experience writing and executing test plans for highly integrated projects
• Strong understanding of QA's and BA's BDM lifecycle requirements. 
• Communicates effectively to both technical and non-technical audiences.
• Strong written and verbal communication skills with an external and internal customer
• Capable of assisting with cross-component dependency analysis.
• Experience designing and interpreting process maps, root cause analysis
• Working experience in business analysis, including writing requirements.
• Knowledge of using a Play/Record automation tool such as Test Complete, or QuickTestPro.

Qualifications: BA in Information Technology with 5 years of experience

• Experience as a Quality Analyst or Technician for a food or dietary supplement manufacturer.
• Experience collecting and compiling data efficiently.
• FDA-regulated industry experience in a quality or regulatory department.
• Experience in business analysis, including writing use cases and business scenarios.
• Technical experience with system design and development.
• Be initiative and desire to work in a dynamic work environment with multiple demands. 
• Must be detail-oriented and be able to follow written and oral instructions
• Experience using testing tools to create, maintain, and execute automated tests.
• Knowledge of general statistics for manufacturing operations
• Be team-oriented and willing to work collaboratively. 

Qualifications: BS in Data Analytics with 2 years of experience

• Experience being involved in discovery sessions, collaboratively creating acceptance criteria
• Experience being involved in formulation sessions, collaboratively creating acceptance tests
• Working experience in an Agile environment and an excellent understanding of Agile
• Must be confident in creating and writing test plans
• Strong knowledge of a programming language
• Excellent communication and interpersonal skills
• Ability to articulate steps to engineering and product via good documentation
• Good time management skills and working to deadlines
• A willingness to learn how to code and maintain a test framework
• Be a motivated team player with strong analytical, diagnostic, and debugging skills

Qualifications: BA in Business Information Systems with 3 years of experience

• Experience with Power Platform including PowerAutomate, PowerApps, Power BI, PowerBI Dashboard, M365
• Working experience with any of the following QA Automated Tools
• Experience with any of the following build/deploy/version control tools
• Working knowledge of general scripting
• Good understanding of the Software Development Life Cycle, Scrum Agile Process
• Knowledge of Quality Assurance, and the Testing Life Cycle
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Have attention to detail and able to work independently
• Good collaboration skills and can work well with the QA team and stakeholders

Qualifications: BS in Applied Mathematics with 4 years of experience