PROJECT MANAGEMENT ASSOCIATE JOB DESCRIPTION

Someone has to own the feedback loop between data and execution. In e-commerce operations, when no one tracks whether a new initiative actually hit its KPI or routes findings back to Commercial and Logistics teams, performance targets drift and platform decisions get made on instinct. The Project Management Associate role owns that loop - converting analytics into action plans, coordinating rollouts across internal business units, and keeping improvement projects moving from hypothesis to measurable result. It sits within platform governance structures where cross-functional accountability is non-negotiable.

As the Project Management Associate, you translate data insights into structured improvement projects that move platform performance metrics for seller and buyer experience. You work across Commercial, Finance, and Logistics stakeholders, operating within a platform governance function that demands both analytical rigor and disciplined project execution.

Career Impact: Hands-on ownership of KPI development and performance tracking inside an e-commerce governance function builds the kind of cross-functional project credibility that moves careers toward senior operations or program management roles.

Business Impact: The improvement projects you drive directly determine whether platform targets for seller and buyer experience are met - and whether leadership has the analytics to make the next decision confidently.

Growth Opportunity: Managing concurrent initiatives across Commercial, Logistics, and Finance stakeholders expands your scope from individual project execution toward program-level influence, a natural step toward Associate Program Manager or Operations Lead roles.

• Drive continuous improvement projects grounded in data insights to increase measurable platform performance.
• Conduct qualitative research and quantitative analysis to identify gaps in current business processes.
• Develop team KPIs for new initiatives, then review and track them against defined targets.
• Coordinate project rollouts across multiple internal stakeholder groups including Commercial, Finance, and Logistics.
• Analyze platform and operational data to generate actionable insights that inform new initiatives.
• Perform competitor research to surface improvement opportunities for seller and buyer experience.
• Produce operational and business reports that communicate project status and findings to internal teams.
• Support ad-hoc projects aligned to local platform strategy as assigned.

• Bachelor's degree in business management, economics, social science, or a related field, or equivalent work experience.
• 2 or more years of experience in an analytical, operations, or project management role, with demonstrated stakeholder coordination.
• Proven ability to apply both qualitative research methods and quantitative analysis to business process problems.
• Strong stakeholder management skills with the ability to prioritize and deliver across multiple concurrent projects.
• Ability to define action plans, support structured execution, and track progress against defined KPIs.
• Analytical thinking and problem-solving orientation with a hands-on, result-focused working style.

• Prior exposure to e-commerce platform operations, marketplace dynamics, or seller/buyer experience optimization.
• Experience developing or managing KPI frameworks for a team or business unit.
• Proficiency in data visualization and business reporting, with comfort interpreting large operational datasets.
• Working knowledge of SQL or comparable data querying methods for self-serve analysis.

• Number of improvement projects completed on schedule per quarter, reflecting execution discipline.
• KPI achievement rate across initiatives owned, measured against targets set at project launch.
• Frequency and accuracy of operational reports delivered to business stakeholders each month.
• Breadth of cross-functional stakeholder groups engaged per project cycle, indicating coordination scope.
• Ratio of data-sourced recommendations adopted by business teams, reflecting analytical credibility.
• Typical tools: spreadsheet and data tools (commonly Excel or Google Sheets); presentation tools (commonly PowerPoint or Google Slides).

• Base Salary Range: $55,000 to $75,000 per year depending on location and experience.
• Bonus: Annual performance bonus of 5% to 10% of base salary.
• Equity: Not typically offered at this level; varies by company stage.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies.
• PTO: 15 to 20 days annually plus public holidays.
• Common Perks: Professional development budget, flexible scheduling, remote or hybrid options at some employers.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to participate in the application or interview process should notify the hiring team in advance. All offers are contingent on successful completion of a background check. Applicants must be authorized to work in the United States.

The Senior Associate, Project Management owns the end-to-end coordination of client projects - defining scope, building staff plans, and tracking financial performance - within a marketing agency environment. Working closely with client partnership teams, the Finance Team, and cross-functional vendors, this role delivers the operational structure that keeps multi-disciplinary projects on time and on budget.

Key Responsibilities

• Assist in defining scope, create staff plans, and enforce timelines aligned with internal and client needs.
• Oversee the internal progression of projects from kick-off to completion.
• Manage the execution of work, including tracking ongoing projects, routing deliverables for approval, monitoring scope, and analyzing financial performance.
• Execute projects based on direction from multiple sources while maintaining effective relationships.
• Communicate and report on project status and budget to internal team members.
• Establish positive relationships with functional teams, client partnership teams, and vendors to lead and drive performance.
• Collaborate with the Finance Team to track and report on revenue and forecasts.
• Assist in identifying best practices for developing new systems, processes, and tools to enhance delivery of exceptional client work.

Required Qualifications

• Bachelor's or graduate degree.
• 5+ years of experience in a marketing project management role within an agency setting.
• Proven track record of success in providing high-caliber project management services to clients and teams.
• Ability to self-start and manage multi-disciplinary teams with shifting workloads across diverse projects.
• Positive outlook, collaborative spirit, and passion for producing exceptional deliverables.

Reporting to operations leadership, the Project Management Associate applies qualitative research and quantitative analysis to improve business processes and roll out new initiatives across a marketplace platform. Partnering with a wide range of internal stakeholders, this role produces the KPI frameworks and data-driven insights that guide decisions for seller and buyer experience.

Primary Duties

• Apply qualitative research and quantitative analysis to understand and improve current business processes.
• Conduct project management activities from creating targets for new initiatives to tracking success and communicating with internal stakeholders.
• Perform competitor research to suggest improvements for seller and buyer experience.
• Work with multiple stakeholders to roll out projects.
• Develop, review, and track KPIs for the team.
• Analyze data and generate insights to inform new initiatives.

Skills & Qualifications

• 2 or more years of experience in an analytical role or stakeholder management.
• Strong affinity for critical thinking, hands-on execution, problem-solving, and result-orientation.
• Proficient in Excel.
• Strong stakeholder management skills with a can-do attitude.
• Good communication skills in English.
• Passion for fast-paced, ambiguous startup environments.

Sitting at the intersection of program operations and multi-site integration, the Project Management Associatet supports Program Managers, Integrated Product Teams, and Program Enterprise Operations on restricted efforts across Palmdale, Rancho Bernardo, and El Segundo, CA. Operating across cross-IPT and cross-Business Area functions, this role refines the schedules, status reports, and issue-resolution mechanisms that enable program leadership to achieve operational excellence.

Duties

• Review status of projects and budgets, manage schedules, and prepare status reports.
• Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
• Develop tools and metrics, and manage small projects within the larger program and business area.
• Support new business proposal writing, team organization, and staff meetings including maintaining organization charts.
• Support internal and customer meetings including logistics, presentation materials, action item tracking, and post-meeting follow-up.
• Conduct business travel up to 25% of the time between assigned location, Palmdale, and Rancho Bernardo, CA.

Experience & Qualifications

• Bachelor's degree from an accredited university; Level 1 requires 0–2 years of experience or a relevant internship; Level 2 requires 3 years in Project Management or Program Integration, 1 year with a Master's degree, or 3–6 years with a project management focus.
• Project Management Professional (PMP) Certification and Control Account Manager (CAM) experience or certification preferred; current Special Program Access and Master's degree preferred.
• 3 or more years of experience in Project Management, Program Integration, or a general business environment with a project management focus; proposal writing and scheduling experience a plus.
• Aerospace and/or Defense Industry experience preferred; experience in SCIF/SAPF environments and risk/issue/opportunity management a plus.
• Working knowledge of Project Management principles including scheduling, project integration, and program execution.
• Proficient in Microsoft Office products including PowerPoint, Word, Excel, and Project.
• Ability to autonomously assess complex problems, decompose them into action plans, and coordinate across large, diverse teams of program, business, and technical SMEs.
• Current active DoD Secret clearance within 6 years of last investigation or adjudication; ability to obtain and maintain Special Program Access required.

A key member of the operations team, the Project Management Associatecoordinates project delivery across sales, operations, customer service, and product functions through hands-on implementation and data collection. Collaborating across service lines including web application registration and mobile application research, this role builds the reporting and data visualization outputs that keep the core team on track.

Functions

• Be project coordinator with hands-on implementation to achieve project goals.
• Work cross-functionally with internal stakeholders including sales, operations, customer service, support functions, and product teams to drive project progress.
• Process and deliver quality operational and business reports.
• Collect and visualize insightful data.
• Serve as a resource for service lines of the team including web application registration, snap order service, and mobile application research.
• Support the core team as assigned.

Requirements

• Bachelor's degree in any field including economics, business management, social science, or psychology.
• 2 or more years of work experience.
• Comfortable with data, numbers, and visualization in business reports with strong attention to detail.
• Proficient in Google Sheets, Excel, Google Slides, and PowerPoint.
• Analytical thinking, problem-solving, and coordination skills; adaptive, fast learner, and open-minded.
• Business-level English communication or TOEIC 650 required.

Embedded within the Platform Governance function, the Project Management Associate drives improvement projects and supports business decisions through actionable analytics, serving as a member of a team responsible for identifying performance levers and managing implementation. Working closely with Commercial, Finance, and Logistics stakeholders, this role advances the operational priorities that translate data insights into measurable platform outcomes.

Core Functions

• Drive continuous improvement projects based on data insights to increase performance.
• Provide actionable analytics to identify levers to reach targets.
• Work cross-functionally based on topic areas including Commercial, Finance, and Logistics.
• Work with business teams to understand and improve on identified priorities.
• Support other ad-hoc projects based on local strategy.

Qualifications & Experience

• University graduate with a relevant Bachelor's or Master's degree.
• At least 3 years of work experience in operations, project management, analytics, or consulting; e-commerce experience is a plus.
• Strong interest in driving business improvements through data-driven decision making and enthusiasm for e-commerce.
• Advanced analytics skills including Microsoft Excel and PowerPoint; SQL is a plus.
• Ability to manage multiple stakeholders, prioritize, and deliver on multiple projects; able to define action plans and support strong execution.
• Self-motivated and proactive with ability to work under pressure; excellent verbal and written communication skills in English and Vietnamese required.