MEDICAL ASSISTANT JOB DESCRIPTION

When exam rooms run behind, intake data goes undocumented, and patients leave without understanding their follow-up plan, care quality erodes fast. The Medical Assistant is the operational anchor of the ambulatory clinic, owning the patient-facing workflow from rooming through discharge under HIPAA, CLIA, and OSHA compliance frameworks. In a physician-supervised outpatient setting, spanning primary care, specialty, and urgent care environments, this role executes both clinical procedures and administrative functions within a tightly regulated scope of practice. Patient safety and schedule integrity depend on how well this seat performs.

As the Medical Assistant, you are accountable for collecting and documenting clinical intake data, supporting licensed providers with examinations and minor procedures, and maintaining the regulatory compliance standards that govern outpatient clinic operations. You work within a care team reporting to a Practice Manager or Clinical Director, with daily collaboration spanning physicians, RNs, and front-office staff across one or more clinic locations.

Career Impact: Earning a nationally recognized certification (CMA, RMA, or NHA) in an ambulatory setting builds the verified clinical competency record that advances Medical Assistants into lead, supervisory, or specialty-track roles.

Business Impact: Accurate vital sign documentation, timely patient rooming, and CLIA-compliant specimen handling directly determine whether a provider can see their scheduled patient volume without delays or compliance gaps.

Growth Opportunity: Exposure to specialty procedures, spirometry, EKG interpretation, phlebotomy, and surgical assist expands your clinical scope and increases market value across primary care, dermatology, cardiology, and urgent care settings.

• Room patients efficiently, documenting vital signs, chief complaints, medication lists, and health history into the EMR before provider entry.
• Perform clinical procedures under physician or RN supervision, including phlebotomy, EKG administration, injections, point-of-care laboratory testing, and basic wound care.
• Prepare and maintain exam rooms between visits, ensuring instruments are sterile, supplies are stocked, and infection control standards are met.
• Assist providers during examinations and minor surgical procedures, anticipating instrument and supply needs based on the scheduled case type.
• Coordinate patient flow across the clinic schedule, managing appointment booking, check-in and check-out, insurance verification, and referral submissions.
• Document all care administered, diagnostic measurements, and procedure outcomes in the EMR in accordance with HIPAA and clinic policy.
• Communicate with patients and families via telephone and in person, relaying provider instructions, laboratory results, and follow-up requirements.
• Support regulatory compliance by following OSHA, CLIA, and NCQA protocols for specimen handling, equipment maintenance, and medical records management.

• Bachelor's degree in a health-related field or equivalent work experience; high school diploma or GED required at minimum.
• 2 or more years of medical assistant experience in a clinic or outpatient setting, with demonstrated clinical and administrative competency.
• Completion of an accredited Medical Assistant program or equivalent hospital-based training (LPN, RN, or EMT pathway accepted where state-approved).
• Active Medical Assistant certification through a recognized credentialing body (AAMA, AMT, NHA, NCCT, or NAHP).
• Current BLS/CPR certification from the American Heart Association or equivalent accredited provider.
• Working knowledge of HIPAA, CLIA, and OSHA compliance requirements as applied in an ambulatory clinic environment.
• Proficiency in electronic medical record documentation, including patient intake, care plan entry, and referral processing.
• Strong interpersonal and communication skills, with the ability to interact professionally with patients, families, and interdisciplinary care team members.

• Phlebotomy Technician Certification supporting advanced specimen collection responsibilities in high-volume clinic settings.
• Experience in a specialty care environment, dermatology, cardiology, urology, or orthopedics, providing procedural familiarity beyond general primary care.
• Bilingual fluency in Spanish or another language spoken by the local patient population, supporting patient education and intake across diverse communities.
• Prior experience with telehealth intake workflows, including virtual patient onboarding and remote visit coordination.

• Patient rooming cycle time, measuring how consistently intake is completed before the provider enters the exam room.
• EMR documentation accuracy rate, reflecting completeness of vital signs, medication reconciliation, and chief complaint entries per visit.
• Specimen rejection rate, tracking CLIA-compliant collection and labeling accuracy across waived and point-of-care laboratory testing.
• Appointment schedule adherence rate, indicating how well patient flow is managed against the daily provider schedule.
• Referral submission turnaround time, measuring how quickly external specialist and diagnostic referrals are submitted following provider orders.
• Typical tools: Electronic medical records (commonly Epic, Athenahealth, or eClinicalWorks); practice management scheduling platforms (commonly Kareo or NextGen).

• Base Salary Range: $36,000 – $48,000 per year
• Bonus: Performance-based discretionary bonus; uncommon at entry level
• Equity: Not typical for this role
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by practice size
• PTO: 10 to 15 days annually, plus standard holidays
• Common Perks: Continuing education reimbursement, certification renewal support, scrubs allowance, and EAP access

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment is contingent upon successful completion of a background check and, where applicable, a drug screening consistent with state and federal requirements. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Candidates must be authorized to work in the United States.

The Medical Assistant at MedMark owns a broad scope of patient-facing clinical tasks, from performing venipunctures and EKGs to accessioning specimens and managing patient flow, within a clinic-based care setting. Working alongside practitioners and unit personnel, this role delivers the administrative and clinical support that keeps laboratory operations accurate and patient experiences on track.

Key Responsibilities

• Check test requisitions or computer labels against the laboratory log to ensure correctness and completeness before collecting samples.
• Bring discrepancies to the attention of unit personnel for correction.
• Perform vitals on patients, including blood pressure, weight, height, temperature, and pulse.
• Record PCE screens, notes, and patient-reported pain levels.
• Perform EKGs and verify positive patient identification.
• Perform venipunctures and finger sticks using aseptic technique and in accordance with clinic procedures.
• Observe clinic isolation procedures and initial, date, and time all collections.
• Maintain daily tallies of collections performed.
• Accession and process specimens to prepare them for laboratory testing, label specimens, verify specimen integrity, and adhere to established procedures for rejection of unacceptable specimens.
• Prepare specimens for reference laboratory dispatch and testing.
• Perform nursing clinics including wound checks and dressing changes, medication reviews, and blood pressure checks.
• Participate in daily monitoring and counting of items such as medication, exam room cleanliness, EKG machine downloads, and AED machine checks.
• Monitor and record refrigerator temperatures, defrost lab refrigerators as needed, and record results.
• Clean and disinfect the laboratory daily and ensure contaminated trash is disposed of properly.
• Maintain compliance with clinic and regulatory policies, procedures, and safety practices.
• Answer telephone calls, respond to general questions concerning test orders and collections, and take messages or route calls.
• Prepare daily lab schedules and supplies one day in advance, and inventory and order supplies and materials.
• Manage patient flow by scheduling appointments, checking patients in and out, and preparing medical records for new and returning patients.
• Maintain patient, employee, and computer data confidentiality while keying data into the computer.
• Support clinical staff in the administrative functions of the clinic and attend regular staff meetings and in-services.

Required Qualifications

• High school diploma or equivalent required.
• Previous experience or education in a health-related field preferred.
• Knowledge of BCLS and familiarity with CDC, OSHA, JCAHO, and BOH recommendations, standards, rules, and regulations.
• Knowledge of medical terminology, examination, diagnostic procedures, and treatment room responsibilities required.
• Demonstrated clinical competence.
• Excellent customer service demeanor.
• Basic computer skills.
• Ability to work cooperatively and communicate effectively.

Embedded within a collaborative care team, the Medical Assistant at Oak Street Health supports geriatric patients across a full range of clinical and administrative touchpoints, from rooming and vital sign collection to waived laboratory testing and vaccination administration. Working closely with RNs, providers, and fellow team members, this role advances patient outcomes by ensuring efficient appointment flow, accurate clinical documentation, and seamless coordination of care.

Core Functions

• Ensure efficient patient flow by rooming patients in a timely manner and assisting the provider with schedule adherence.
• Deliver an exceptional patient experience and help patients prepare for provider visits.
• Obtain vital signs, chief complaints, and medication reviews, and deliver patient screenings per protocols.
• Order supplies and stock exam rooms, and conduct routine quality control checks including infection control measures, equipment quality assurance, and checks for expired medications and supplies.
• Ensure exam rooms are clean, safe, and ready for patient visits.
• Provide telephonic support to patients under the direction of an RN, provider, or protocol.
• Administer vaccinations and perform procedures including ABI, spirometry, and EKGs under the direction of an RN or provider.
• Perform waived laboratory testing and schedule diagnostic testing.
• Apply or assist with the application of durable medical equipment.
• Participate in care team meetings to discuss patient care and clinic operations.

Qualifications & Experience

• CPR certification required.
• Medical Assistant certification or registration required.
• Phlebotomy Technician Certification preferred.
• Three or more years of experience in a Medical Assistant role required.
• Over five years of consecutive applicable experience may override the certification requirement.
• Two or more years of experience working with geriatric patients preferred.
• EMR experience and proficiency required.
• Strong communication skills and customer service orientation.
• Demonstrated problem-solving skills, accountability, and a flexible, positive attitude.
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities served preferred where indicated.

Reporting to clinic leadership at New West Physicians, the Medical Assistant supports providers across a broad range of examinations and minor surgical procedures, including EKGs, spirometry, venipuncture, and specialty diagnostic tests, within one of Colorado's largest physician groups. Partnering with physicians, nurses, and administrative staff across 21 offices, this role enables high-quality, consistent patient care that meets the Elite standards recognized by the America's Physician Groups survey.

Primary Duties

• Assist providers with examinations, minor surgical procedures, and physicals, including injections, sterile field setup, EKG, application of dressings and splints, PFTs, mass removal, flexible sigmoidoscopy, pap smears, pulse oximetry, orthostatic blood pressures, audiograms, spirometry, eye testing, and care of basic lacerations.
• Perform laboratory duties including venipuncture, urinalysis, pregnancy tests, rapid strep and flu tests, monospot and blood glucose testing, and FIT testing.
• Care for emergency walk-in patients and assist patients whenever need is apparent.
• Schedule patients for ancillary testing, therapy, specialist visits, and hospital admissions.
• Assist with triage of telephone calls for providers, take pharmacy messages for prescription refills, and process according to office procedures.
• Assist with maintenance of patient files, records, and other information, and assemble patient information packets while monitoring inventory.

Skills & Qualifications

• High school diploma or GED required.
• Certified medical assistant or graduate of an accredited medical assistant program required.
• CPR certified or willing to obtain certification within 30 days of employment.
• One or more years of medical assistant experience in patient care required.
• Experience with electronic health records required.
• Proficiency in Microsoft Office required.

Sitting at the intersection of clinical support and compassionate patient engagement, the Medical Assistant delivers direct patient care, including rooming, phlebotomy, vaccine administration, and electronic medical records documentation, within a faith-filled outpatient environment. Operating across phone, electronic, and in-person channels, this role connects patients to the referrals, authorizations, and medication reconciliation that sustain coordinated, high-quality care.

Duties

• Provide direct patient care, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections, and medications, performing phlebotomy, point-of-care testing, and medication reconciliation.
• Provide customer service to internal and external customers via phone, electronic, and in-person channels.
• Perform patient registration duties as needed.
• Initiate and follow through on prior authorizations, referrals, and medication refills.
• Enter patient information into an electronic medical records system and use systems to produce and conduct referrals, prior authorizations, medication research, and other related duties.

Requirements

• Prior medical assisting experience preferred.
• Knowledge of hematology and blood collection technology, techniques, and procedures.
• Knowledge of medical terminology used in the diagnosis and classification of illnesses, injuries, and disabilities, and knowledge of pharmaceutical terminology, generic and trade names, and ICD coding.
• Customer service skills and the ability to develop effective relationships with patients, hospital departments, and other external parties.
• Ability to maintain composure in difficult situations and communicate effectively both verbally and in writing.
• Ability to follow directions communicated in a variety of ways and demonstrate sincere interest in others and their concerns.
• Understanding of patient handling techniques.

A key member of the healthcare team, the Medical Assistant delivers both administrative and clinical support, greeting patients, scheduling appointments, taking vitals, and assisting physicians during examinations, within a practice or hospital setting. Collaborating across front-desk and clinical functions, this role shapes the patient journey from arrival through follow-up, ensuring accurate records and a well-supplied, examination-ready environment.

Functions

• Greet patients, answer phones, take messages, and schedule appointments and patient follow-ups.
• File insurance forms and contact insurance companies with questions about coverage.
• Prepare rooms and ensure supplies are ready, ordering more when necessary.
• Assist in procedures and examinations.
• Take and record patient vitals and administer injections.
• Conduct lab testing and follow up with results.
• Educate patients and their families on health conditions, treatments, and medications.

Experience & Qualifications

• Associate degree in a medical field required.
• Two or more years of experience working for a healthcare practice or hospital required.
• Strong customer service skills.
• Excellent written and oral communication skills.
• Inventory management experience required.

Delivering safe, quality patient care depends on the Medical Assistant, who assists dermatology physicians, maintains medical records, and ensures all patient and staff safety protocols are upheld within one of the country's largest dermatology practices. Based within a full-time medical office environment, this role supports the patient experience from check-in through callback, building on a foundation of current CPR certification and hands-on dermatology expertise.

Accountabilities

• Assist physicians in providing quality care to patients.
• Maintain patient medical records, review medical history, and obtain appropriate consents.
• Call in prescriptions and perform patient callbacks.
• Screen patients and employees daily upon entry.
• Check patients in and out and room patients while observing social distancing guidelines.
• Wear proper personal protective equipment and sanitize and clean respective areas as needed.

Technical Qualifications

• Medical Assistant certificate of completion or diploma from a medical vocational program required.
• Current CPR certification required.
• At least one year of dermatology experience required.
• Knowledge of vital signs, dermatologic surgery, sterile technique, and medical terminology required.
• Computer literacy required.

As the Medical Assistant, this role supports providers during office hours with clinical tasks, administrative functions, and patient registration across multiple clinic locations within a urology-focused healthcare setting. The care team relies on this work to maintain smooth multi-line phone operations, consistent adherence to clinic policies, and a respectful, patient-centered experience at every visit.

Activities

• Assist providers with office hours performing clinical tasks.
• Maintain policies and procedures at all times.
• Communicate effectively with all members of the healthcare team.
• Answer a multi-line phone system.
• Treat all patients with kindness and respect.
• Travel between clinic locations as needed.
• Provide assistance with patient registration.

Position Requirements

• Previous experience in healthcare required.
• Urology experience preferred.
• Familiarity with medical terminology required.
• Strong organizational skills and attention to detail required.
• Ability to thrive in a fast-paced environment.
• One year of experience required.

Medical Assistant delivers patient care and general administrative duties in alignment with CLIA, HIPAA, NCQA, and government standards under the direction of a physician, encompassing everything from preparing treatment rooms and documenting vital signs to facilitating patient portal activation and collaborating with an interprofessional team. Success in the position means supporting physician-directed care within a defined scope while ensuring documentation accuracy, regulatory compliance, and a respectful work environment for peers and patients alike.

Operational Focus

• Prepare treatment rooms for the examination of patients.
• Assist with maintaining equipment and supplies.
• Report observations, conditions, and problems of patients to the physician or nurse.
• Provide for the privacy and safety of patients and families.
• Sterilize instruments and equipment under the supervision of a senior Medical Assistant or Registered Nurse.
• Provide care to patients under direct supervision, using cultural diversity and inclusion principles.
• Anticipate the needs of the specific patient population in collaboration with the provider team.
• Communicate with patients, obtain and document vital signs, chief complaints, medication reviews, and medical and social history, and document all care in the electronic medical record.
• Follow up with patients to ensure compliance with recommendations, medications, lab and X-ray results, and specialty visits.
• Ensure patient utilization and activation of the patient portal.
• Promote a positive work environment by interacting with peers, staff, and physicians in a supportive and respectful manner and encouraging open communication.
• Collaborate with all members of the interprofessional team by communicating and reporting pertinent patient care information in a clear and timely manner.
• Take messages via telephone and email and forward to the provider or registered nurse.
• Participate in performance improvement projects and professional development activities.

Knowledge Skills & Abilities

• High school diploma or equivalent required.
• Completion of a one-year graduate Medical Assistant position or two years of medical assistant experience in a clinic or outpatient setting required.
• Medical Assistant certification through an approved credentialing agency, such as AAMA or AMT, or EMT certification required.
• American Heart Association Basic Life Support (BLS) certification required.
• Phlebotomy certification preferred.
• Knowledge of medical practice and patient care, including the ability to assist with examinations, diagnostic procedures, and treatment procedures, and knowledge of medical equipment and instruments.
• Proficiency in computer skills for documentation and work-related purposes.
• Ability to effectively communicate with patients, physicians, family members, and coworkers in a manner consistent with a customer service focus.
• Demonstrated skills in developing and maintaining clinical quality assurance to maintain accurate medical records.

The Medical Assistant at this hybrid clinic produces efficient patient intake across both in-person and virtual settings, coordinating telehealth setup, insurance verification, referral submissions, and daily care-gap reporting as part of an integrated care team. The role reports to clinic leadership and collaborates directly with care team members, nurses, and specialty providers to ensure seamless member transitions, timely follow-up, and a consistently positive clinic experience.

Key Deliverables

• Facilitate successful telehealth by processing virtual member intake, setting up online video consultations, communicating with members about upcoming sessions, coaching members on accessing sessions, and scheduling future appointments.
• Collaborate in person and online with care team members to facilitate the enrollment of new members, including making appointments, verifying insurance, and collecting co-payments.
• Prepare daily reports in advance of next-day visits and participate in daily huddles with care team members, including closing care gaps as needed.
• Check real-time member experience feedback under the direction of clinic leadership and assist in resolving operational issues.
• Receive incoming phone calls and messages, follow up on missed appointments and voicemails, complete requests for appointments, assist with administrative forms, and direct medication refill requests to the practice nurse.
• Facilitate external appointments with specialty providers, including submission of referral requests.
• Organize and distribute incoming communications to the clinic, including mail and faxes, and manage office and medical supplies.

Professional Experience

• High school diploma or equivalent required.
• Graduation from an accredited Medical Assistant program (CMA, RMA) preferred.
• Healthcare experience with EMR use, or four or more years in a customer-facing service-related field.
• Experience working with individuals with substance use diagnoses preferred.
• Excellent communication skills, including the ability to interact effectively with all members of the care team and the public.
• Strong attention to detail and outstanding organizational and time management skills.
• Comfort using a variety of computer systems.
• Familiarity with electronic health record systems, including Google Suite and Microsoft Office.

Reporting to the Clinical Director, the Medical Assistant II develops accurate patient records and supports clinical workflows in a primary care setting, performing vital sign documentation, basic nursing procedures, laboratory specimen handling, and phone-based patient coordination. Partnering with physicians and clinical staff, this role advances care continuity by ensuring EMR accuracy, HIPAA-compliant confidentiality, and timely completion of tests, procedures, and patient education.

Areas of Ownership

• Greet patients and escort them from the waiting room to exam rooms, preparing them for examination or treatment.
• Prepare exam rooms with necessary instruments before patient appointments.
• Assist physicians in preparing for examinations and minor procedures.
• Perform basic nursing procedures, including thermal applications, non-sterile soaks, application of simple dressings, perineal care, and urine testing.
• Obtain and document patient vital signs in the EMR, including temperature, blood pressure, height, weight, respiration, and pulse.
• Obtain and document patient pharmacy preferences, smoking history, allergies, current medication list, and medication reconciliation.
• Ensure all reports and medical information are current in the EMR before patient appointments.
• Answer phones, take messages, enter messages in the EMR, and return phone calls on the same day.
• Schedule tests and off-site procedures as necessary.
• Prepare and maintain supplies and equipment for treatments, including sterilization, and dispose of contaminated items according to OSHA and CLIA guidelines.
• Handle laboratory specimens according to OSHA and CLIA guidelines.
• Transmit patient education materials when appropriate.
• Take medical stock inventory and communicate supply shortages to the Clinical Director.
• Maintain patient confidentiality as regulated by HIPAA and attend annual CPR, OSHA, and CLIA training programs.

Education & Experience

• High school diploma required.
• Graduate of an accredited Medical Assistant program required.
• Certified Medical Assistant credential preferred.
• Current and valid CPR certification (BLS from the American Heart Association) required.
• One year of experience in primary care clinical assisting required.
• Experience performing lab tests and processing lab and diagnostic study orders required.
• Experience with electronic medical records preferred.

Sitting at the intersection of community health outreach and clinical precision, the Medical Assistant supports a primary care physician in delivering compliant, patient-centered care, reviewing health records, measuring vital signs, preparing treatment rooms, and providing customer service to community members in accordance with Medical Assisting scope and state guidelines. Operating across clerical and clinical functions, this role ensures that diagnostic results, supply inventory, referral tracking, and problem resolution are handled accurately so that every patient visit proceeds smoothly.

Job Functions

• Greet patients and community members in a respectful manner, providing excellent customer service.
• Prepare and review patient charts for upcoming visits by verifying that all diagnostic test results, hospital reports, and other medical records are correct and up to date.
• Measure and record vital signs, including pulse rate, respiration, blood pressure, weight, and height.
• Perform departmental clerical duties such as checking inventory, stocking supplies, tracking referrals, and answering phones as needed.
• Troubleshoot and resolve problems promptly.

Required Qualifications

• High school diploma or GED required.
• Active Medical Assisting certification required.
• Basic Life Support (BLS) certification from the American Heart Association preferred upon hire and required within 90 days.
• One year of medical assistant healthcare experience preferred.
• Two years of clerical experience in a physician's office preferred.
• Proficiency in basic computer skills with excellent communication, interpersonal, and problem-solving skills.

A key member of the urgent care or primary care team, the Medical Assistant oversees patient triage and back-office operations, performing venipuncture, EKGs, X-ray production, injections, and specimen testing under physician supervision at Vituity. Collaborating across clinical and administrative functions, this role ensures that providers can evaluate and treat patients efficiently by maintaining smooth patient flow, timely lab follow-up, and a strong working knowledge of medical insurance and compliance requirements.

What You'll Do

• Prepare patients for evaluation and treatment.
• Perform clinical procedures in accordance with licensure, including injections, venipuncture, X-ray, EKG, tray setup, application of bandages, surgical assisting, and accurate testing and screening of specimens.
• Triage, take vitals, and room patients while facilitating patient flow and ensuring the smooth running of the back office.
• Assist physicians in the evaluation and treatment of patients, including administering medications and injections under physician supervision.
• Assist with the production of X-rays and provide timely follow-up on lab and X-ray results.

Qualifications & Experience

• Current Medical Assistant certification from an accredited institution required.
• Healthcare experience in an urgent care or primary care setting preferred.
• One to two years of experience as a Medical Assistant in a clinic setting preferred.
• Solid understanding of medical insurance plans and office procedures.
• Knowledge of clinical compliance requirements.
• Excellent time management skills, customer service skills, and the ability to multitask and prioritize work.
• Strong communication skills, both verbal and written, and a team-oriented, productivity-driven demeanor.

Reporting to the practice team, the Medical Assistant refines patient care delivery in a bilingual community health or private physician setting by supporting providers with clinical procedures, including blood draws, injections, screenings, and referral coordination, while maintaining equipment, exam room supplies, and accurate encounter documentation. Partnering with practitioners and clinical staff, this role ensures every patient interaction, from telephone inquiry to lab follow-up, reflects the compassion and precision the community depends on.

Role Responsibilities

• Assist providers with direct patient care, including interviewing patients, documenting vitals, and recording medical concerns and conditions.
• Conduct requested screenings and tests.
• Draw blood and administer injections to patients.
• Respond to telephone inquiries.
• Maintain equipment and supplies in exam rooms and the office.
• Complete encounter forms and code as necessary.
• Conduct referrals for patients.

Background & Experience

• Graduate of a certified Medical Assistant program required.
• Active CPR certification required.
• At least one year of experience in a community health nursing setting or private physician practice preferred.
• Experience with electronic health records or proven computer skills required.
• Excellent communication, customer service, and attention to detail.
• Bilingual in Spanish preferred.
• Ability to handle confidential and sensitive information and relate to persons from diverse educational, socioeconomic, and ethnic backgrounds.