LEARNING ANALYST COVER LETTER TEMPLATE

• Design, development, and maintenance of the integrated analytical ecosystem
• Transformation of business data into comprehensive analytics and indicators
• Implementation of new processes, initiatives, and functions
• Lead projects and collaborations to meet the business needs
• Education of users and stakeholders about how to interact with the analytics and reports
• Driving team structure and capability development
• Work to create and develop a corporate educational ecosystem
• Conduct challenging research and discover multiple experiences to collect insights and continuously improve learning management and talent development capability
• Cooperate with various internal and external stakeholders to measure learning value and learning ROI
• Solve interesting cases and advance learning management platforms

Skills: Analytics Design, Data Analytics, Process Implementation, Project Leadership, Stakeholder Enablement, Team Development, Learning Strategy, ROI Measurement

• Creating, designing, and updating training materials and training curriculum for new hires
• Creating, designing, and updating remedial training materials
• Providing feedback and recommendations to management on training opportunities and solutions
• Partnering with management to provide educational solutions to workflow and process challenges
• Assisting in the development and implementation of the company's educational strategies
• Remaining current on the latest protocols and best practices
• Remaining current in the latest urgent care and call center industry educational practices
• Creating and maintaining a shadow schedule of new Aftercare employees for on-site training
• Assessing and updating the management of new hires on capabilities, competencies, and behavior

Skills: Training Design, Curriculum Development, Remedial Training, Learning Consultation, Educational Strategy, Industry Best Practices, Onboarding Coordination, Performance Assessment

• Accountable for the continuous improvement in the way people's insight and knowledge are drawn from the available data and information, as well as defining new sources of information to be exploited for the benefit of people and organizational development.
• Accountable for developing and championing a single approach for the exploration of people data assessments.
• Enable information to support people's training, growth, and retention.
• Supports colleagues in defining suitable metrics to measure people's performance.
• Help to draw insight and recommendations for optimizing resources, influencing the appropriate program design.
• Contributes to people development, which could include policies, guidelines, insights for the design of learning content, and new digital platforms.
• Translate and visualize people data to communicate complicated information in simple and easy-to-understand ways.
• Devises and produces reports, supporting the analysis of regular management information.
• Works across the whole organization to obtain insights, particularly working with all people tools and assessments, helping to build strong relationships, candid conversations, and well supported decision-making process.
• Be responsible for identifying and monitoring competitors, researching and introducing appropriate people insights best practices.
• Champion of people data standards to ensure that maximum value is obtained for managers and the wider organization
• Work with large sets and volumes of data while analyzing psychometric results.

Skills: People Analytics, Data Insights, Performance Metrics, Workforce Optimization, Learning Design, Data Visualization, Reporting Analysis, Psychometric Analysis

• Developing and automating data and analytics solutions that provide insights
• Reducing ad-hoc requests through the development of automation and dashboards
• Identifying data trends to help drive business decisions
• Improving reporting procedures while updating and optimizing existing reporting sources and dashboards
• Using predictive and integrated data analytics to proactively identify the future needs of learners
• Supporting the learning experience by connecting different pieces of data from multiple systems (e.g., HR data, website analytics) to inform the design of learning experiences and track learner interactions and behaviours
• Developing real-time, interactive executive dashboards and internal reporting mechanisms, including template development, to uncover insights and demonstrate learning’s value through data
• Supports the Senior Manager, Learning Measurement and Analytics, to manage prioritization, capacity, and utilization of resources

Skills: Analytics Automation, Dashboard Development, Trend Analysis, Reporting Optimization, Predictive Analytics, Data Integration, Executive Dashboards, Resource Planning

• Provide effective application support by responding to help desk tickets and end-user requests (including being on-call support).
• Effectively provide on-site go-live support, upgrade support, and ongoing application support and optimization.
• Serve as liaison between end users, IS project team members, and other IS resources
• Continuously improve the impact of training for end users with formal and informal training.
• Assist in the development and maintenance of all training materials and the setup of training rooms.
• Create and execute test scripts for lesson plans and training environment build.
• Create and execute process maps for functionality workflows.
• Solve problems by analyzing business issues/requirements, analyzing workflows, and synthesizing key messages.
• Develops, implements, and delivers customized learning solutions and learning technology solutions throughout BWSH.
• Selects and applies appropriate learning aids and learning materials to support training to meet business and client needs through the use of adult learning best practices and technologies.
• Collects assessment and end-user feedback data, analyzes with teams to determine the effectiveness of learning and development solutions.
• Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback, and business needs.
• Applies technologies such as e-learning, videos, podcasts, mobile learning, and social learning.
• Assists in the development of online courses and learner evaluation instruments for that meet LMS parameters and e-learning instructional design quality standards.

Skills: Application Support, User Training, Stakeholder Liaison, Training Development, Workflow Mapping, Learning Solutions, Instructional Design, Learning Evaluation

• Experience developing and implementing goals and strategies based on broader organization goals
• Experience building, interpreting, and communicating performance metrics to multiple organizational levels
• Proven ability to build, execute, manage, and improve programs and projects
• Experience and proficiency with MS Office
• Strong focus on internal customers' needs and satisfaction, with an emphasis on demonstrating return on investment in training.
• Good analytical skills to justify programmatic decisions with data.
• Experience working with cross-functional teams in a global environment.
• Demonstrated excellence in written and verbal communication, organizational skills, and program and project management.
• Excellent organizational skills.
• Technical aptitude to be able to quickly learn new technologies.
• Proven ability to influence others without having positional authority.
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
• Ability to deal with ambiguity and prioritize, manage, and complete projects with tight deadlines.
• Strong verbal and written communication skills.

Qualifications: BS in Data Analytics with 3 years of Experience

• Experience in training delivery and/or instructional design experience for a large multi-state and/or global company
• Progressive experience in one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., talent acquisition, employee and/or leadership development, instructional design, training, performance management) and a mix of operational, strategic, and systems thinking experience
• Experience successfully managing multiple priorities and projects through successful delivery and implementation under time, budget, and political pressure
• Experience designing organizational learning programs
• Experience consulting with sponsors, stakeholders, and project team members.
• Progressive experience in one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., talent acquisition, employee and/or leadership development, instructional design, training, performance management) and a mix of operational, strategic, and systems thinking experience
• Experience successfully managing multiple priorities and projects through successful delivery and implementation under time, budget, and political pressure
• Experience designing organizational learning programs
• Experience With An ERP System (Workday)

Qualifications: BA in Psychology with 5 years of Experience

• Experience in operating and delivering in a complex, matrixed, fast-paced, global financial services firm (or equivalent) with multiple stakeholders
• Experience in project management, data analysis, and presenting associated insights
• Ability to effectively engage, influence, and deliver through others
• Highly motivated self-starter with strong analytical skills, close attention to detail, and a results-oriented mindset
• Ability to perform a high level of operational work in close partnership with regional peers
• Tenacious, solutions-focused, positive, and resilient with the ability to overcome obstacles and challenges and remain agile to changing business needs and priorities
• Excellent time management, organizational skills, and ability to manage multiple priorities at once
• Ability to diagnose Root Causes of problems and identify ways of finding solutions to needs without always resorting to a training solution
• Strong organizational skills

Qualifications: BS in Information Systems with 2 years of Experience

• Strong research and analytical skills
• Ability to analyze and synthesize diverse related data and information
• Strong attention to detail
• Strong organizational skills
• Ability to prioritize and deal with frequent and unexpected situations and work within tight timeframes.
• Good understanding of instructional design for adult learners.
• Knowledge of the IFC Sustainability Framework and supporting documents, such as Guidance Notes, EHS Guidelines, and other IFC publications on sustainability
• Experience using ESG IFC systems and tools such as Rules and Tools, ESG library, and ESG dashboard 
• Advanced Office (Word, Excel, PowerPoint) skills
• Excellent management of advanced features in Teams and Webex, Survey Monkey, and MS Forms
• Experience in information technology, such as SharePoint, Power BI, Tableau, Adobe Illustrator, and video editing software
• Excellent verbal and written communication skills.
• Good team player with strong interpersonal skills, including the ability to work as a member of a multi-disciplinary and multi-cultural team.

Qualifications: BA in Organizational Development with 4 years of Experience

• Experience success in identifying data trends and using inferential statistical analysis to make observations and predictions in an academic or corporate setting
• Experience leading research, learning analytics, or data analytics projects
• Experience with Design Thinking and User Experience Research projects
• Proficiency in interacting with various database and file storage systems (Oracle, Hadoop, NoSQL)
• Intermediate experience with data manipulation languages, such as SQL
• Experience creating data visualizations with tools such as Tableau, PowerBI, or QlikView, experience with Tableau
• Experience using Qualtrics to program surveys or report data
• Applied understanding of survey, evaluation, and assessment methods
• Advanced understanding of Learning Sciences, Instructional Design, and Learning Analytics
• Proven facilitation and communication skills, including the ability to explain complex concepts to audiences with a variety of backgrounds
• Proven ability to collaborate with a wide variety of colleagues, employing diplomacy to achieve outcomes
• Proven ability to identify and remove constraints to projects, providing well-informed and strategically critical inputs and escalations to managers
• Proven ability to establish trusted partnerships with colleagues, senior managers, stakeholders, customers, and end users
• Applied understanding of Systems Thinking, Root Cause Analysis, and Problem-Solving Methodologies to recommend solutions to complex learning and performance challenges
• Proven ability to successfully manage multiple projects and processes in a dynamic, matrix environment with a complex map of stakeholders
• Capacity to develop new, relevant research and data visualization skills

Qualifications: BS in Statistics with 6 years of Experience