Job Summary: 

• Perform system checks daily and escalate to the concerned teams.
• Understanding, monitoring, and releasing of internal applications and price loading activities.
• Work with users to resolve any pricing or trade valuation issues coming from prices.
• Create users and grant necessary access to different applications using the central system.
• Support users on issues reported for business applications.
• Run and debug spreadsheets to ensure the price load process completes successfully.
• Take appropriate actions to ensure that time-critical batch steps run
• Improve the end-of-day process to automate as much manual work as possible.
• Collaborate with the development team to automate repeated manual tasks.
• Monitor pricing systems' availability and report issues proactively.
• Communicate with clients/vendors, including informing/chasing for incident progress, notifying them of impending changes or agreed outages
• Improve client service, perception, and satisfaction.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Application Management (Hard Skills)
• Pricing Analysis (Hard Skills)
• User Access (Hard Skills)
• Application Support (Hard Skills)
• Spreadsheet Debugging (Hard Skills)
• Batch Operations (Hard Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Provide 1st and 2nd line support for business applications by responding to calls logged on the IT helpdesk, providing timely responses to users
• Log and monitor service requests on 3rd party helpdesks and liaise with external developers to own the delivery of solutions
• Test bug fixes and release changes to ensure the completion of issue resolutions
• Support with the review and gathering of business requirements
• Support with the review of development specifications and communicating amendments to the required stakeholders
• Support the design and execution of repeatable test scripts for new software implementations
• Support with the Supervision of new system releases, monitoring of system changes, reporting, and resolution of all issues
• Documentation of the new software changes and new business processes
• Training of users in the new functionality and the creation of training material
• Operate within a change-controlled environment to arrange and communicate software releases to the business
• Contribute to team effort by accomplishing related tasks
• Maintain a close working relationship with 3rd party software vendors

Skills on Resume: 

• User Support (Hard Skills)
• Issue Tracking (Hard Skills)
• Bug Testing (Hard Skills)
• Requirements Gathering (Soft Skills)
• Specification Review (Hard Skills)
• Test Execution (Hard Skills)
• Release Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Provide on-call/additional hour coverage (in accordance with Swiss labor law)
• Analytical investigation to provide a resolution through a workaround for application issues and batch failures as per SLA
• Raise PRB tickets in Service Now and perform root cause investigation independently or jointly with the L3/Dev team
• Work closely with the L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
• Participate in incident calls and provide technical solutions in collaboration with SMEs and the L3/Dev team
• Coordinate with offshore or other teams for the timely execution of critical milestones and other deliverables
• Provide valuable inputs for automations and other organizational initiatives
• Drive end-to-end resolution to production issues
• Learn new technologies such as Unix, Oracle, Hadoop, Cloud, or Axiom

Skills on Resume: 

• On-call Support (Hard Skills)
• Issue Analysis (Hard Skills)
• Root Cause (Hard Skills)
• Release Coordination (Hard Skills)
• Incident Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Automation (Hard Skills)
• Technical Learning (Soft Skills)

Job Summary: 

• Provide high-level customer service over different mediums.
• Provide platform, data, and technical support for the new bespoke in-house media applications.
• Report to the Support Manager and, therefore, after direct report to the new Team Lead.
• Work closely with the Application Support Analysts and third line to deliver high-quality support.
• Reactive to the requests and demands of the users to ensure that the best service is provided
• Learn and apply technical information in a fast-paced, demanding work environment 
• Communicate with the affected colleagues as well as with technical teams.
• Create and update procedures and guides as support documentation
• Provide access rights support and resolution for the colleagues

Skills on Resume: 

• Customer Service (Soft Skills)
• Technical Support (Hard Skills)
• Team Coordination (Soft Skills)
• User Responsiveness (Soft Skills)
• Technical Learning (Hard Skills)
• Clear Communication (Soft Skills)
• Documentation Writing (Hard Skills)
• Access Management (Hard Skills)

Job Summary: 

• Be responsible for the delivery of the ITIL-based framework of support activities, consisting of request, problem, and change management.
• Coordination of timely technical solutions and responses, including liaising with third-party support and external contractors, monitoring progress, and keeping users apprised of it
• Provide 1st/2nd line IT systems support and administration of the desktop computers environment, applications, servers, and networks, ensuring continuity of internal and customer-servicing IT systems and related equipment.
• Provide onsite technical support to internal system users by troubleshooting issues and working directly with vendors to investigate, troubleshoot, and resolve IT problems to the end user's satisfaction.
• Undertake necessary works outside of normal working hours.
• Undertake any other administrative duties such as systems backup, and equipment/systems inspections
• Takes direction from the Sponsor Support Analyst or Production Support Specialist in support of maintaining the client RTSM applications
• Log, track, and drive the resolution of functional and technical issues discovered with live studies
• Assist with support ticket documentation, including peer reviews of system and data change tickets
• Assist with system validation activities, including study testing, system configuration, and change request activities
• Support system integration activities, including integration testing

Skills on Resume: 

• ITIL Management (Hard Skills)
• Technical Coordination (Soft Skills)
• Systems Support (Hard Skills)
• Onsite Troubleshooting (Hard Skills)
• After-hours Flexibility (Soft Skills)
• System Maintenance (Hard Skills)
• Issue Tracking (Hard Skills)
• Integration Testing (Hard Skills)

Job Summary: 

• Acquire knowledge of  REST API’s, PixSell, Office 365, Active Directory, and all systems integrations
• Liaise with 3rd party developers on new and existing projects
• Resolve issues for colleagues in their use of desktop computers and other internal systems, and advise on best practices in technical areas.
• Set up and maintenance of client PCs, printers, and phone systems
• Liaise with customers and internal teams to identify technical and application issues, develop a detailed work plan to address identified issues, estimate resource requirements, and deliver a resolution to identified issues
• Participate in the management of contracted client upgrades and installations, including diagnostics at the application, database, and operating system levels
• Deliver standardised training to clients on the effective use of the application
• Participate in reviews of compliance requirements, general product development feedback, an overview of end-to-end application testing, and User Acceptance Testing
• Coordinate and assist NSPO staff with developing and drafting contract-related procurement documentation for the acquisition of hardware, associated Research and Development, maintenance, and support.
• Provide program acquisition support to include all actions in awarding and managing contracts and documentation, including Acquisition Strategy and Acquisition Plans.
• Assist in inputting all procurement requests into the automated Standard Procurement System (SPS).
• Evaluate and propose acquisition process improvements.
• Conduct risk analysis of current and planned contracts and recommend mitigation of risks.

Skills on Resume: 

• API Knowledge (Hard Skills)
• Technical Liaison (Soft Skills)
• Desktop Support (Hard Skills)
• Hardware Setup (Hard Skills)
• Issue Resolution (Hard Skills)
• Client Training (Soft Skills)
• Procurement Support (Hard Skills)
• Risk Analysis (Hard Skills)