IT PRODUCT SPECIALIST SKILLS, EXPERIENCES, AND JOB REQUIREMENTS
Published: Nov 21, 2025 - The Information Technology (IT) Product Specialist supports enterprise technology solutions by leveraging strong expertise in Microsoft 365, Teams, collaboration tools, and core Microsoft infrastructure to ensure effective implementation, user adoption, and technical performance. This role requires engaging with end users, delivering training, and collaborating across multicultural teams to manage multiple projects, maintain software lifecycles, and provide high-quality support. The specialist also ensures clear communication, strong organization, and effective interaction with commercial teams and customers to drive successful product usage.
Essential Hard and Soft Skills for an IT Product Specialist Resume
- Solution Identification
- Product Development
- Interface Delivery
- Workflow Integration
- Market Analysis
- Data Modelling
- Requirement Writing
- Process Design
- Project Management
- System Installation
- Customer Relations
- Requirement Alignment
- Process Improvement
- Stakeholder Coordination
- User Adoption
- Coaching Support
- Solution Presentation
- Status Monitoring
- Customer Support
- Client Communication
Summary of IT Product Specialist Knowledge and Qualifications on Resume
1. BS in Software Engineering with 9 years of experience
- Experience in IT-Information Technology products, operational processes or the utility industry
- Experience in directly supporting Network Fault Management tools in large enterprises
- Experience in directly supporting Network Performance Management tools in large enterprises
- Experience directly supporting Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM)
- Proficient in the Installation and Configuration of Broadcom (CA) DX NetOps solutions such as Spectrum, PM, and NFA
- Proficient in supporting Broadcom (CA) DX NetOps solutions such as Spectrum, PM, NFA for network system monitoring including routers, switches, firewalls, load balancers, wireless
- Proficient in integrating Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM) with other Broadcom solutions such as Infrastructure Manager (UIM) and AIOps (Operational Intelligence Dashboard) solutions
- Proficient in integrating Broadcom (CA) NetOps solutions with third-party solutions such as Remedy Service Desk
- Proficient in planning for the installation of Hardware, Software, Sizing, etc.
- Familiarity with Remedy such as creating, working on incidents, changes, and work order tickets
- Familiarity with supporting monitoring tools for network solutions including routers, switches, firewalls, load balancers, wireless
- Familiarity with networking protocols (e.g., SNMP, MPLS)
- Work closely with network teams (Windows, UNIX, Network, Application, etc.) and Broadcom (CA) Support
- Proficient in reviewing and installing new patches for the applications
- Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools
2. BS in Information Systems Engineering with 7 years of experience
- Experience working in an Enterprise NOC / IT Operations environment
- Experience in support and administration of Enterprise tools in an NOC / IT Operations environment
- Basic knowledge and familiarity with supporting applications running on Linux and Windows systems
- Basic knowledge and familiarity with Networks and Servers (Windows, Linux, Unix, AIX)
- Ability to understand technical drawings
- Must have documentation skills
- Ability to perform repetitive tasks with a high degree of accuracy and attention to detail
- Familiar with the Telecom Circuit Database
- Previous experience working in ticket management systems such as BMC Remedy
- Basic Knowledge of MS Access
- Experience with Discovery and Modelling with one or more products such as BMC Remedy/Atrium, ServiceNow, Micro Focus uCMDB/RTSM, Aperture, CA, Oracle MetaSolv, Cienna Blue Planet, or Comarch products
3. BA in Management Information Systems with 5 years of experience
- Extensive experience with administering Dynamics CRM, specifically 365 online
- Knowledge of Dynamics 365 Administration Centre and Dynamics 365 licensing
- Familiarity with ITIL
- Knowledge of ticketing solutions
- Ability to identify patterns/recurrence of incidents
- Ability to identify bugs
- Knowledge of XRM Toolbox
- Good understanding of modern tools and methodologies that help shape the organisation's ability to provide business insight
- Comprehensive knowledge and demonstrable experience in managing enterprise applications in a large business
- Knowledge and practical experience of the Application lifecycle
- Ability to explain complex processes to technical and non-technical staff
- Administering service helpdesk systems, e.g., ServiceDesk Plus, ServiceNow
- Working with relational databases
- Excellent written and verbal communication skills at all levels
4. BA in Digital Communication Technology with 7 years of experience
- Previous experience in engaging with end users
- Training experience in a professional services background
- Experience Microsoft Office 365 and Microsoft Teams
- Experience in communication and user adoption
- Experience working for international and multicultural companies
- Excellent understanding of Microsoft Teams including voice and video
- Excellent understanding of collaboration tools in meeting rooms
- Experience in enterprise application software implementation and support
- Solid knowledge of enterprise software implementation lifecycle and aptitude for comprehending enterprise software architecture
- Working knowledge of Microsoft technologies including Windows Server and SQL Server
- Working technical knowledge of current network hardware, protocols, and standards relevant to DXT software or the ability to acquire competency rapidly
- Ability to manage multiple projects, operate across functional teams and strong attention to detail and priorities
- Exceptional organizational and communication skills
- Comfortable interacting in a commercial environment with sales and marketing organizations and directly with customers