INVESTIGATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Nov 11, 2025 - The Investigator has extensive experience in fraud and financial crime investigations, demonstrating strong interview skills. This role requires expertise in forensic accounting, data analytics, and internal controls, as well as the ability to plan and execute investigations into potential violations of company policies, ethical standards, and applicable laws. The Investigator also needs exceptional integrity, confidentiality, and communication skills to collaborate effectively with cross-functional teams and deliver clear, fact-based investigation reports.
Essential Hard and Soft Skills for a Standout Investigator Resume
- Investigation Management
- Evidence Collection
- Report Writing
- Data Analysis
- Regulatory Compliance
- Document Analysis
- Case Management
- Fraud Detection
- Risk Assessment
- Forensic Analysis
- Communication
- Interviewing
- Confidentiality
- Collaboration
- Problem Solving
- Decision Making
- Integrity
- Team Leadership
- Adaptability
- Emotional Intelligence
Summary of Investigator Knowledge and Qualifications on Resume
1. BA in Psychology with 6 years of Experience
- Experience in complex investigations.
- Experience conducting fact-finding interviews.
- Experience in writing complex but concise reports, with strong writing skills.
- Experience working in a multi-tiered organizational structure.
- Knowledgeable in all aspects of intellectual disabilities.
- Understanding of safeguarding principles and duty-of-care obligations in relation to individuals with intellectual disabilities.
- Familiarity with ethical standards, privacy laws, and consent considerations when interviewing vulnerable persons.
- Knowledge of organizational governance structures and reporting hierarchies in multi-tiered environments.
- Able to provide recommendations for systemic improvements based on investigation findings and root cause analysis.
- Active listening and rapport-building skills.
- Emotional resilience and professionalism when handling distressing or sensitive case material.
- Strong collaboration and diplomacy skills.
2. BA in Sociology with 4 years of Experience
- Experience as an investigator or a quality assurance staff member within a Human Services organization.
- Familiarity with case management systems, data integrity standards, and recordkeeping protocols.
- Knowledge of person-centered care models and trauma-informed practices in service delivery.
- Understanding of organizational performance indicators and continuous improvement methodologies.
- Experience in developing and monitoring quality improvement plans to address systemic gaps and enhance client outcomes.
- Working knowledge of policy implementation and audit preparation to ensure adherence to organizational standards and legislative frameworks.
- Demonstrated ability to be a self-starter and problem solver.
- Highly organized and detail-oriented with demonstrated ability to manage multiple deadlines and anticipate needs.
- Effective interpersonal and written communication skills, and able to relate with diverse staff and work successfully in a team atmosphere.
- Customer service-oriented - focuses on interactions with a diverse client population.
- Advanced levels of MS Word, Excel, and Outlook.
3. BS in Forensic Science with 7 years of Experience
- Proven investigations experience.
- Experience conducting admission-seeking and witness interviews.
- Experience managing multiple concurrent investigations and competing priorities.
- Understanding of principles of natural justice and procedural fairness in investigative contexts.
- Familiarity with workplace misconduct, fraud, and regulatory compliance frameworks.
- Knowledge of digital forensics and evidence preservation protocols.
- Awareness of relevant case law and administrative tribunal processes affecting investigations.
- Knowledge of confidentiality, whistleblower protections, and public interest disclosure procedures.
- Excellent written communication skills, in particular, a strong investigative report writing ability.
- Strong verbal communication skills and an ability to clearly articulate complex/technical matters to a variety of audiences and individuals.
- Resilience in being able to work in a high-pressure, scrutinised, time-sensitive environment.
- Strong attention to detail.
- Be able to work in a team that collectively and collaboratively addresses the challenges that the nature of these investigations presents.
4. BS in Forensic Accounting with 9 years of Experience
- Extensive experience in fraud or financial crime investigations.
- Strong interview skills, resilience, confidence, and fluency in English, with Spanish or Portuguese.
- Able to plan and execute investigations into potential violations of the Shell Code of Conduct, General Business Principles, Ethics and Compliance Manual, company policies, and relevant laws.
- Knowledge of forensic accounting principles and data analytics tools used in detecting financial irregularities.
- Awareness of internal control systems, segregation of duties, and fraud risk assessment methodologies.
- Proven experience in writing concise, fact-based investigation reports that meet agreed standards.
- Knowledge of accounting systems and the ability to identify control and record-keeping weaknesses.
- Experience in IT forensics and data analytics.
- Demonstrate the highest integrity, professionalism, and respect for people, with the ability to say "no" or seek clarification firmly yet courteously.
- Ability to maintain strict confidentiality, independence, and professionalism, and can manage whistleblower cases effectively.
- Ability to work collaboratively with Ethics and Compliance, Internal Audit, HR, Legal, and other stakeholders.
- Excellent interpersonal and relationship-building skills.
- Self-motivated, ethical, and capable of working independently or within a team to achieve departmental goals.