Job Summary: 

• Ensure customers receive a warm and professional response to email and phone enquiries.
• Aim for orders to be fulfilled without delay, working with other departments.
• Identify any possible issues early and keep customers updated.
• Keep the database and B2B team records up to date for customer quotes and orders.
• Provide a brief report of quotes raised at weekly team briefings.
• Highlight any opportunities or issues.
• Responsible for information gathering and fact-finding in relation to accounts to help keep them up to date and their orders on track.
• Use Corporate guides and procedures to ensure orders are placed correctly.
• Prepare quotes and tenders, working to obtain pricing from internal and external contacts.
• Manage backorders and ensure stock is released to customers as soon as available.
• Responsible for being proactive with customers, informing them of new products and sales promotions.
• Work as a team towards achieving targets.

Skills on Resume:

• Customer Service (Soft Skills)
• Order Fulfillment (Hard Skills)
• Issue Resolution (Soft Skills)
• Data Management (Hard Skills)
• Report Preparation (Hard Skills)
• Opportunity Awareness (Soft Skills)
• Account Management (Hard Skills)
• Teamwork (Soft Skills)

Job Summary: 

• Lead, supervise, and motivate the team and identify potential training needs for the team.
• Develop a good working technical knowledge of the products.
• Develop internal and external relationships and develop documented customer account plans and maintain regular contact.
• Work closely with Regional and Area Technical Sales Managers.
• Develop customer demand plans for all bulk tanker customers to enable proactive scheduling of bulk deliveries.
• Deal with general sales calls and enquiries.
• Process sales, transfer, call-off, return and uplift orders in a timely manner.
• Meet the requirements of the external customer, purchasing department, production planning department and logistics.
• Produce invoices and credit notes for customer orders and returns.
• Provide assistance with data analysis and reporting.
• Maintain and update customer reports on the CRM.
• Liaise with the Engineering Team to coordinate installations or repairs to engineering solutions.
• Prepare and send quotations.

Skills on Resume:

• Team Leadership (Soft Skills)
• Product Knowledge (Hard Skills)
• Customer Relations (Soft Skills)
• Order Processing (Hard Skills)
• Demand Planning (Hard Skills)
• Data Analysis (Hard Skills)
• CRM Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage a portfolio of category ‘C’ customers.
• Responsible for maintaining existing business.
• Broaden the product range for customers.
• Source new business/customers.
• Quote from recommended pricelist/ROPs.
• Achieve sales GP target.
• Increase margin and profits.
• Weekly reporting and CRM maintenance.
• Stay up to date with product training.
• Responsible for customer profiling.
• Advise the Product team on forecasting of clients’ future needs.
• Process tender requests with support from Product Managers.
• Maintain sales conditions and upload pricing in the area of responsibility.
• Comply with company-implemented policies, procedures Safety, Health and Environment standards.

Skills on Resume:

• Customer Management (Soft Skills)
• Business Retention (Soft Skills)
• Product Expansion (Hard Skills)
• New Business Development (Soft Skills)
• Sales Quoting (Hard Skills)
• Profit Growth (Hard Skills)
• CRM Maintenance (Hard Skills)
• Forecasting Support (Hard Skills)

Job Summary: 

• Load orders, check orders, and ensure all information is correct before processing.
• Process customer orders via fax, Email, and Post in a timely manner.
• Update the systems with correct information.
• Responsible for handling calls from customers.
• Produce customer quotes and log them onto the CRM system.
• Maintain and develop knowledge of customers, suppliers, products, and systems.
• Maintain backorder reports and escalate with suppliers.
• Assist Sales Support and the Sales Department to cover during absence and/or busy work periods.
• Resolve customer queries promptly and effectively, following up if not resolved immediately, ensuring queries are recognised, investigated, and escalated to the Line Manager if not resolved within set timescales.

Skills on Resume:

• Order Processing (Hard Skills)
• Data Accuracy (Hard Skills)
• Customer Communication (Soft Skills)
• Quotation Management (Hard Skills)
• CRM Updating (Hard Skills)
• Product Knowledge (Hard Skills)
• Supplier Coordination (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Build strong relationships with all customers at both the head office and the site level, including building a good rapport with Customer Key contacts.
• Identify any sales opportunities and work with the National Account Manager to secure them.
• Manage the customer back order reports and ensure SLAs are met, working closely with procurement and operations to achieve this.
• Manage a POD of 3 Customer Care Operatives to include the management of workload and any lower-level HR issues.
• Train all POD members to a very high standard- including phone call training.
• Responsible for holding regular 1-2-1s.
• Set objectives and ensure these are met.
• Ensure the work workload within the POD is even throughout the team.

Skills on Resume:

• Customer Relations (Soft Skills)
• Sales Opportunities (Soft Skills)
• Order Management (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Training (Soft Skills)
• Performance Management (Hard Skills)
• Goal Setting (Hard Skills)
• Workload Coordination (Soft Skills)

Job Summary: 

• Support one or more Client Managers and/or Directors in proactively managing and developing their strategic customers.
• Grow business within a pool of existing or prospective customers.
• Build broad and deep relationships across multiple customer contacts.
• Make regular proactive contact with customers/prospects to create awareness for a range of services and identify new opportunities.
• Hold customer meetings online and over the phone.
• Manage quotes and bid processes to prepare well-structured, accurate, and costed sales proposals.
• Own the end-to-end process from opportunity identification through to handover into the operational teams.
• Build and maintain great relationships with customers, suppliers, and internal stakeholders.
• Create and negotiate sales deals that maximise both customer benefit and commercial opportunity.
• Ensure customers receive a high level of service and their needs are met by the business, ensuring they have a great emotional connection with it.

Skills on Resume:

• Account Support (Soft Skills)
• Business Development (Soft Skills)
• Relationship Building (Soft Skills)
• Customer Engagement (Soft Skills)
• Sales Proposal (Hard Skills)
• Opportunity Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Deal Negotiation (Hard Skills)

Job Summary: 

• Develop new revenue streams from new products and services.
• Develop new revenue streams from new products and services.
• Optimize income from existing lines within the existing customer base.
• Demonstrate company products to prospective customers and discuss with them the ways in which the products solve their problems and meet their requirements.
• Prepare sales proposals using existing templates as required by the customer/prospect.
• Gather intelligence on customers and competitors.
• Generate leads for possible sales.
• Ensure the CRM system is kept up to date daily.

Skills on Resume:

• Revenue Growth (Hard Skills)
• Account Expansion (Hard Skills)
• Product Demonstration (Soft Skills)
• Sales Proposal (Hard Skills)
• Market Research (Hard Skills)
• Lead Generation (Soft Skills)
• CRM Management (Hard Skills)
• Customer Insight (Soft Skills)

Job Summary: 

• Act as a conduit between the customer and all KN departments in order to achieve the maximum customer satisfaction.
• Establish relationships over the telephone with decision makers and encourage more opportunities from existing customers.
• Close new and existing business over the phone.
• Provide customers with accurate and cost-effective quotations in writing and follow up verbally.
• Monitor consignments, ensuring that the highest levels of service are carried out at every stage.
• Provide a high level of internal and external customer care.
• Process and manage bookings accurately.
• Deal with any issues that may arise during a shipment and ensure the client and BSM are updated.

Skills on Resume:

• Customer Liaison (Soft Skills)
• Relationship Building (Soft Skills)
• Sales Closing (Soft Skills)
• Quotation Management (Hard Skills)
• Shipment Monitoring (Hard Skills)
• Customer Service (Soft Skills)
• Booking Management (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Manage a high-quality customer portfolio.
• Sustain and strengthen the current B2B relationships.
• Obtain expertise on licensing, hosting, and other ICT solutions.
• Contact and follow up with customers.
• Analyze business needs and propose solutions accordingly.
• Monitor and maintain customer satisfaction.
• Build long-term relationships mainly on a remote basis, and occasionally on-site at customer premises.
• Collaborate closely with colleagues from after-sales, marketing, and project management.

Skills on Resume:

• Customer Management (Soft Skills)
• B2B Relations (Soft Skills)
• ICT Knowledge (Hard Skills)
• Customer Outreach (Soft Skills)
• Business Analysis (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Relationship Building (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Coordinate all enquiries received for the designated area, capitalise each opportunity by offering the full sales package and ensure all enquiries pass through the order process efficiently.
• Increase the profitability of the business through the generation and follow-up of enquiries.
• Build relationships with customers and ensure pricing is maximised and accurate.
• Liaise with external sales teams, including monthly meetings with assigned Technical Sales Managers.
• Pro-actively chase and win orders to a set target, meet/exceed targets and KPI’s set.
• Build positive relationships with both internal and external customers.
• Work as part of a team and contribute to business objectives.
• Develop and maintain a managed log of potential order opportunities.

Skills on Resume: 

• Enquiry Management (Hard Skills)
• Sales Growth (Hard Skills)
• Customer Relations (Soft Skills)
• Sales Coordination (Soft Skills)
• Target Achievement (Hard Skills)
• Team Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Opportunity Tracking (Hard Skills)

Job Summary: 

• Build and maintain strong and trusted, lasting relationships with customers.
• Ensure speedy and successful delivery in accordance with customer requirements.
• Responsible for being proactive in contacting customers to maintain a high quality of service.
• Process orders and achieve set sales targets.
• Accomplish all tasks/KPIs on time.
• Actively encourage new and repeated business by regularly keeping in contact with new and existing customers, notifying them of new products and services.
• Record all discussions, correspondence and actions accurately, keeping them under review.
• Communicate with internal and external departments, ensuring good working relationships, quality of service and exceptional customer satisfaction.
• Assist with additional administrative/other duties.
• Manage and review customer stock levels.

Skills on Resume:

• Customer Relationship (Soft Skills)
• Order Management (Hard Skills)
• Customer Service (Soft Skills)
• Sales Targeting (Hard Skills)
• Time Management (Soft Skills)
• Business Growth (Soft Skills)
• Data Recording (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage a number of customer accounts, ensuring they receive a high level of service.
• Continually identifying new ways to grow existing accounts.
• Network with both customers and suppliers.
• Work closely with the marketing and technical departments to fully understand new products and services.
• Provide advice and support to customers.
• Effectively managing own time to ensure deadlines are adhered to.
• Work as a team to achieve targets and KPI’s.
• Accurately recording information onto an internal CRM system.

Skills on Resume:

• Account Management (Soft Skills)
• Business Growth (Hard Skills)
• Networking (Soft Skills)
• Product Knowledge (Hard Skills)
• Customer Support (Soft Skills)
• Time Management (Soft Skills)
• Teamwork (Soft Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Take ownership of the region and manage customers.
• Deliver sales revenue in line with targets on a monthly basis.
• Develop and sustain strong relationships with customers and clients.
• Ensure all opportunities are maximised and followed up on.
• Generate enquiries to be quoted and pass to the internal sales team to be processed.
• Follow up on opportunities that come to light as a result of telesales calls.
• Resolve any client issues with a positive solution.
• Complete administrative tasks as requested by the Management Team, such as planning and presenting reports on account progress and goals.

Skills on Resume: 

• Territory Management (Hard Skills)
• Sales Delivery (Hard Skills)
• Customer Relations (Soft Skills)
• Opportunity Management (Hard Skills)
• Lead Generation (Soft Skills)
• Follow-Up (Soft Skills)
• Issue Resolution (Soft Skills)
• Reporting (Hard Skills)

Job Summary: 

• Accurate and timely processing of all customer requests (RFQs, POs and RMAs) within departmental operating procedures.
• Act as the primary contact for a designated customer base, and be able to own, process and progress all requests from the customer, in conjunction with TT IoT colleagues.
• Grow relationships by proactive communication methods (phone, e-mail, video call) with the designated customer base.
• Systematically monitor the progress of all POs, RMA’s and RFQs with TT IoT supporting departments, and identify at an early stage any risks to achieving on-time delivery and quality.
• Work with TT IoT supporting departments to mitigate any risks to achieving on-time delivery and quality, prioritising and escalating to the Customer Relationship Manager.
• Assist the Customer Relationship Manager with preparing and delivering order book progress reports for the designated customer base, including some Key Accounts.
• Record and document relevant KPI’s in conjunction with the Sales Operations Lead and the Customer Relationship Manager.
• Work as part of an office-based team in Hartlepool.

Skills on Resume:

• Order Processing (Hard Skills)
• Account Management (Soft Skills)
• Customer Communication (Soft Skills)
• Order Tracking (Hard Skills)
• Risk Mitigation (Soft Skills)
• Reporting (Hard Skills)
• KPI Monitoring (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Raise support and job documents for the operations team.
• Raise quotations for sales and customers and ensure they are sent in a timely manner.
• Investigate, resolve and aid customer and internal queries.
• Raise POs and order components from suppliers to meet production requirements.
• Follow up with suppliers to ensure products are delivered on time and in full.
• Escalate enquiries to the appropriate team.
• Use of a CRM system would be a desirable skill.
• Responsible for general office administration.

Skills on Resume:

• Document Preparation (Hard Skills)
• Quotation Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Procurement (Hard Skills)
• Supplier Coordination (Soft Skills)
• Query Escalation (Soft Skills)
• CRM Usage (Hard Skills)
• Office Administration (Hard Skills)

Job Summary: 

• Research and identify business opportunities, including new markets, growth areas, trends, customers, partnerships, products and services, or new ways of reaching existing markets.
• Identify customer needs and propose improved solutions.
• Maintain a thorough understanding of products and services, introduce customers to new and innovative products and educate customers about each of the divisions.
• Meet and exceed targets and KPI’s such as revenue, profitability, and data enrichment.
• Responsible for creating a pipeline.
• Develop a strong knowledge of the account base.
• Provide bespoke pricing to customers and ensure they uphold their spend pledge.
• Responsible for monitoring competitor activity.

Skills on Resume:

• Business Development (Soft Skills)
• Customer Insight (Soft Skills)
• Product Knowledge (Hard Skills)
• Target Achievement (Hard Skills)
• Pipeline Management (Hard Skills)
• Account Knowledge (Soft Skills)
• Pricing Strategy (Hard Skills)
• Market Monitoring (Hard Skills)

Job Summary: 

• Effectively managing a portfolio of clients.
• Develop strong relationships with new clients to close business deals.
• Obtain outbound calls to generate new accounts.
• Gain real exposure to the warehouse and build a thorough understanding of the products.
• Give a high level of customer service to new and exciting customers.
• Promote ideas on behalf of self or others.
• Conduct market research to ensure are knowledgeable about competitors.
• Negotiate payment terms with existing and potential customers to try to improve the return on investment.
• Use the pool of non-allocated customers to win and develop business and eventually turn them into regular allocated customers.
• Identify future tactics to secure or develop the business.
• Obtain enquiries from existing and potential customers.

Skills on Resume:

• Client Management (Soft Skills)
• Business Development (Soft Skills)
• Lead Generation (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Idea Promotion (Soft Skills)
• Market Research (Hard Skills)
• Negotiation (Soft Skills)

Job Summary: 

• Comply with all regulatory and company requirements in relation to Quality, Health and Safety.
• Establish, develop and maintain business relationships with current customers and new customers.
• Generate sales for the organization's products and services.
• Make telephone calls and use email communication with existing and prospective customers.
• Perform field visits with customers 2-3 times a quarter.
• Prospect for new customers and research for information to determine their potential.
• Close own sales as well as those generated by other members of the Sales, Technical BD and Technical Teams.
• Produce clear and effectively written email communications, sales proposals and quotations.
• Expedite the resolution of customer problems and complaints and support the customer through the process.

Skills on Resume:

• Regulatory Compliance (Hard Skills)
• Customer Relations (Soft Skills)
• Sales Generation (Hard Skills)
• Customer Communication (Soft Skills)
• Client Visits (Soft Skills)
• Prospecting (Hard Skills)
• Sales Closing (Soft Skills)
• Proposal Writing (Hard Skills)

Job Summary: 

• Coordinate sales activity with the Marketing Team, Regional Team Leader, National Sales Manager, Technical Business Development Specialists and Technical Support Team.
• Deliver additional sales focus for key product lines.
• Provide the Management Team with weekly feedback on commercial activities, customer feedback and industry updates.
• Form a network of contacts within the industry and use company-approved social media to create awareness.
• Participate in exhibitions and other customer-facing events.
• Adhere to customer service and all other company policies and procedures.
• Update CRM and other sales tools regularly with customer-related information and opportunities.
• Produce a sales forecast for the current month and current quarter via the CRM.

Skills on Resume:

• Sales Coordination (Soft Skills)
• Product Focus (Hard Skills)
• Commercial Reporting (Hard Skills)
• Networking (Soft Skills)
• Event Participation (Soft Skills)
• Customer Service (Soft Skills)
• CRM Management (Hard Skills)
• Sales Forecasting (Hard Skills)

Job Summary: 

• Manage customer relationships, which will include building long-term relationships with a group of customers/accounts to maximise sales revenue.
• Responsible for lining up sales targets against the projected spend from the collection of accounts.
• Work with the sales manager and marketing team to generate new prospects.
• Generate sales among client accounts, including upselling and cross-selling across the portfolio.
• Operate as the main point of contact for assigned accounts.
• Develop and maintain long-term relationships with accounts.
• Assist with the specification of heat pump equipment.
• Make sure clients/accounts receive requested products and services in a timely fashion.

Skills on Resume:

• Customer Relationship (Soft Skills)
• Sales Targeting (Hard Skills)
• Prospect Generation (Soft Skills)
• Account Sales (Hard Skills)
• Client Liaison (Soft Skills)
• Account Retention (Soft Skills)
• Technical Support (Hard Skills)
• Order Fulfillment (Hard Skills)

Job Summary: 

• Communicate client needs and demands to the Freedom Heat Pump management team.
• Forecast and track client spend, projection and revenue generated against targets.
• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Identify opportunities to grow business with existing accounts.
• Coordinate with other department members (such as technical support) who may be working on the same account to ensure consistent and excellent customer service.
• Collaborate with the sales manager and the marketing team to reach prospective clients.
• Service multiple accounts concurrently.
• Keep records of account correspondence and future action points using the company CRM system.

Skills on Resume:

• Client Communication (Soft Skills)
• Revenue Forecasting (Hard Skills)
• Project Management (Hard Skills)
• Business Growth (Soft Skills)
• Team Coordination (Soft Skills)
• Prospect Outreach (Soft Skills)
• Account Management (Soft Skills)
• CRM Recording (Hard Skills)

Job Summary: 

• Prepare competitive asset value quotations within agreed commercial parameters using appropriate design tools and financial appraisal models available.
• Chase, monitor and liaise with senior LMAM personnel, relevant departments of LMAM Asset Management and LM Group, ICPs and other stakeholders.
• Ensure optimum levels of sales performance and asset adoption standards/KPIs are achieved.
• Chase and monitor the progress of enquiries, quotations, and acceptances.
• Ensure ICPs receive the highest standards of service and sales targets are achieved throughout the asset adoption process.
• Conduct market and sales analysis as directed by the Associate Director, Asset Adoption.
• Assist in the development of new and existing business strategies.
• Obtain feedback from ICPs on competitors and undertake relevant analysis to remain competitive.
• Identify best practice opportunities and process efficiencies through understanding ICP requirements and the build-up of operational costs.
• Develop effective working relationships with operational and managerial staff throughout the organization.
• Feedback from ICPs and other stakeholders covering the asset adoption process.
• Assist in the preparation, review, and improvement of weekly and monthly management information reports.
• Undertake administrative tasks to support the delivery of sales from enquiry through to completion.
• Develop relationships with a portfolio of ICPs, as directed by the Associate Director, Asset Adoption, for the adoption of gas, electricity, water, and wastewater assets, including smart metering and/or other adoption opportunities.

Skills on Resume:

• Quotation Preparation (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Sales Performance (Hard Skills)
• Enquiry Management (Hard Skills)
• Customer Service (Soft Skills)
• Market Analysis (Hard Skills)
• Business Strategy (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Achieve monthly and quarterly targets by maximising all opportunities.
• Provide feedback and sales opportunities for the External Account Manager.
• Build strong relationships with customers.
• Review contract needs for hardware, peripherals, security products and consumables.
• Respond to customer requests and raise quotations.
• Proactively call customers to create needs for additional products and services.
• Accurate record keeping of all customer contact information.
• Create monthly e-shots and input to other sales initiatives relating to new products, product offers, etc, and complete timely follow-up.
• Prepare accurate quotations and sales order documentation.
• Attend weekly meetings with the line manager to discuss the potential daily and weekly activities.
• Keep abreast of technological developments to ensure able to discuss potential benefits with customers.

Skills on Resume: 

• Sales Achievement (Hard Skills)
• Opportunity Management (Hard Skills)
• Customer Relations (Soft Skills)
• Contract Review (Hard Skills)
• Quotation Preparation (Hard Skills)
• Lead Generation (Soft Skills)
• Record Keeping (Hard Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Meet the outbound calling targets to allocated accounts.
• Promote the company’s products/services.
• Answer phone/email inquiries regarding pricing, products and stock levels.
• Work closely with the Regional Sales Managers and Field Reps to exceed targets.
• Build long-term relationships with new and existing customers.
• Use appropriate systems and tools to deliver an exceptional customer experience.
• Process quotation requests within company guidelines, ensuring all quotes are followed up and closed in a timely manner.
• Share market knowledge regarding products and pricing with the appropriate category member.
• Participate in new product training.

Skills on Resume:

• Outbound Calling (Hard Skills)
• Product Promotion (Soft Skills)
• Customer Inquiry (Soft Skills)
• Sales Support (Soft Skills)
• Relationship Building (Soft Skills)
• Customer Experience (Soft Skills)
• Quotation Management (Hard Skills)
• Market Insight (Hard Skills)

Job Summary: 

• Provide technical support, including quotations.
• Follow up quotations, further promoting the services.
• Effectively manage the outstanding order report on a monthly basis.
• Handle sales calls and service, in in-house quotations may be required to visit the site.
• Produce the written quotation outlining the payment terms and proposal.
• Liaise with the Installations team on booking in jobs, ensuring all sufficient paperwork is available.
• Follow up on quotations and update the internal system with accurate updates.
• Provide a progress report to the line manager.

Skills on Resume:

• Technical Support (Hard Skills)
• Quotation Management (Hard Skills)
• Order Management (Hard Skills)
• Customer Communication (Soft Skills)
• Proposal Writing (Hard Skills)
• Team Coordination (Soft Skills)
• System Updating (Hard Skills)
• Reporting (Hard Skills)

Job Summary: 

• Help the Account Director and Account Management Team with their client relationships and give clients excellent service and support.
• Reply in a prompt, professional way to all account enquiries.
• Provide polite and responsive telephone support when the customer needs help.
• Make sure all quotes, orders and enquiries meet the internal OLAs and customer SLAs.
• Give accurate feedback about the quality of enquiries, training requirements, order quality and quote detail.
• Manage a portfolio of low-level spend accounts, developing the relationship, growing the CG share of the customer spend and gross margin year on year.
• Provide full pricing support for renewals while upholding accuracy.
• Accountable for the customer service experience provided.
• Champion the customer/client at all levels internally and work with partners’ Account Managers to represent the customer.
• Support the Account Director and New Business Director in all account activities.
• Develop in-depth relationships with the on-site decision makers-procurement, IT, sales, sales support, pricing, order management and finance.
• Contribute to the ADP (Account Development Plan) and track the account activities that are involved with.
• Help to achieve sales targets and goals while motivating other account executives to do the same.

Skills on Resume:

• Client Support (Soft Skills)
• Account Assistance (Soft Skills)
• Customer Service (Soft Skills)
• Order Management (Hard Skills)
• Feedback Reporting (Hard Skills)
• Account Growth (Hard Skills)
• Pricing Support (Hard Skills)
• Stakeholder Relations (Soft Skills)

Job Summary: 

• Work with the Account Director and New Business Director.
• Grow the account base while maintaining excellent service and renewals, including Upselling and cross-selling the CG portfolio.
• Provide full account support and ensure the Account Director is aware of all opportunities and issues at all times - escalate.
• Support the renewals process and ensure it’s carried out efficiently, addressing to ensure immediate renewals.
• Manage and present up-to-date sales results, reporting against KPIs, MI and account BAU transactional changes.
• Coordinate and deliver the weekly/monthly/quarterly reports and MI, and use them to improve the relationship and POD performance.
• Make sure all weekly/monthly reports are accurate, insightful and delivered on time.
• Evaluate activities and performance, and present back in a succinct, factual way each month.
• Work with the marketing team and Account Director on sales and marketing campaigns for new business.
• Feedback suggestions for improvement and market research to senior staff.
• Make sure senior staff are aware of all competitive activities within accounts.
• Support the POD, own training plan and work towards a more senior role.

Skills on Resume:

• Account Growth (Hard Skills)
• Upselling (Soft Skills)
• Renewal Management (Hard Skills)
• Performance Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Marketing Collaboration (Soft Skills)
• Competitive Insight (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Responsible for the delivery of monthly/quarterly/annual Gross Margin and budgeted targets using effective sales techniques and the company’s sales procedures.
• Open and develop new trading accounts.
• Maintain a sales plan for the area, monitoring and mapping time scales and actions required to achieve growth.
• Maintain an appropriate level of product knowledge, including attendance at product training.
• Continually seek new markets and product sales opportunities.
• Liaise with appropriate BDMs to maximise sales opportunities.
• Monitor, evaluate and report on competitors’ activities in order to identify sales opportunities.
• Contribute to industry and company product development to maximise sales opportunities.
• Liaise and work closely with other members of the sales team.
• Ensure the customer’s requirements are fulfilled efficiently and effectively.
• Ensure that the depot operates within the stated company quality assurance procedures and legal requirements at all times.
• Responsible for any other reasonable duties assigned by the Sales Manager and/or General Manager.
• Comply and promote all statutory and company safety policies and instigate work practices, which result in a safe and healthy workplace.

Skills on Resume:

• Sales Delivery (Hard Skills)
• Account Development (Soft Skills)
• Sales Planning (Hard Skills)
• Product Knowledge (Hard Skills)
• Market Expansion (Soft Skills)
• Opportunity Management (Hard Skills)
• Competitor Analysis (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Execute against strategic account plans.
• Develop relationships within current accounts.
• Collaborate with cross‐functional, virtual teams to support solution sales.
• Build relationships with key and emerging technology partners.
• Engage with virtual teams to help support and manage demand generation.
• Client retention and driving new business opportunities.
• Work to revenue and profit-based targets (team or individual-based).
• Manage and maintain an accurate system-based sales pipeline.
• Support the production and delivery of monthly, quarterly and annual profit-based forecasts.

Skills on Resume:

• Account Strategy (Hard Skills)
• Relationship Building (Soft Skills)
• Solution Sales (Hard Skills)
• Partner Collaboration (Soft Skills)
• Demand Generation (Hard Skills)
• Business Development (Soft Skills)
• Pipeline Management (Hard Skills)
• Sales Forecasting (Hard Skills)

Job Summary: 

• Provide solutions to meet the needs and requirements of customers in a timely manner.
• Act as a point of contact for customers, providing them with a customer-centric account management service.
• Responsible for being proactive in managing the pipeline of incoming lead opportunities, from initial lead through to deal conclusion.
• Work in partnership with the field-based team to provide a seamless service to all customers, regardless of requirements.
• Work towards targets and KPI’s to deliver best-in-class service for customers and stakeholders.
• Keep CRM and internal systems up to date and maintain accurate records of activity.
• Liaise with end-user customers to manage proposals to allow an efficient payout.
• Ensure customer deals are handed over to the sales support team for them to conclude the deal.
• Work with the sales support team to unblock any barriers to concluding a deal, i.e., chasing customer-signed documentation.
• Manage the communication of deal progression to all interested parties.
• Ensure all deals are passed for payout according to credit acceptance terms.
• Liaise with sales, credit, finance, or customer services to resolve any issues.

Skills on Resume:

• Customer Solutions (Soft Skills)
• Account Management (Soft Skills)
• Pipeline Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Target Achievement (Hard Skills)
• CRM Management (Hard Skills)
• Proposal Coordination (Hard Skills)
• Deal Management (Hard Skills)

Job Summary: 

• Develop and manage a portfolio of key accounts, engaging with the customers on a regular basis.
• Offer a first-class service to both potential and existing customers.
• Continually updating and developing product and market knowledge.
• Identify and generate new prospects by selling all NT-related products and services.
• Produce quality quotations and proposals.
• Achieve monthly and quarterly AM targets.
• Follow formal Ofcom regulations in reference to notice period contact with the customer.
• Roll contract status is updated on AKJ profiles.
• Responsible for mobile tariff reviews and data top-ups.
• Make proactive calls daily (making sure ALL accounts are called every quarter).

Skills on Resume:

• Key Account Management (Soft Skills)
• Customer Service (Soft Skills)
• Market Knowledge (Hard Skills)
• Prospect Generation (Hard Skills)
• Quotation Preparation (Hard Skills)
• Target Achievement (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Account Updates (Hard Skills)

Job Summary: 

• Develop a pipeline of opportunities and assist in monthly reviews.
• Raise tickets, updating customers and colleagues.
• Ensure all records on the CRM system are kept up to date with recent discussions/correspondence with customers.
• Responsible for ensuring that an excellent level of technical knowledge regarding all areas of Network Telecom.
• Review and monitor customers' contractual obligations and make recommendations.
• Relevant account manager for upgrade or resignation based.
• Send and process E-Doc orders and contracts.
• Quote customers on other profiles and services.
• Achieve or exceed set daily activity targets and overall objectives, which include time on the phone, number of calls, and quotes processed within 2 hours max.
• Ensure all accounts are managed professionally and have documented account plans for each of the key accounts.

Skills on Resume:

• Pipeline Management (Hard Skills)
• Customer Communication (Soft Skills)
• CRM Updating (Hard Skills)
• Technical Knowledge (Hard Skills)
• Contract Review (Hard Skills)
• Account Management (Soft Skills)
• Order Processing (Hard Skills)
• Quotation Management (Hard Skills)

Job Summary: 

• Consistently exceeding, correctly recording and tracking Sales Budget and KPIs.
• Identify any customer accounts with growth potential opportunities and put together comprehensive account plans to achieve this growth.
• Develop and maintain strong customer relationships with existing accounts.
• Ensure each account is maximised to its potential through internal communications via phone calls.
• Make the most out of all customer potential for the company by cross-selling from other departments.
• Work in a fast-paced environment, able to adapt to frequent change and be able to work on a flexible schedule.
• Chase and close by phone all quotes and opportunities in the territory.
• Responsible for upselling at every opportunity.
• Responsible for identifying opportunities.
• Consistently exceeding 75% objective completion.
• Liaise and provide support to relevant departments to ensure a perfect customer experience.

Skills on Resume:

• Sales Performance (Hard Skills)
• Account Growth (Hard Skills)
• Customer Relations (Soft Skills)
• Cross-Selling (Soft Skills)
• Adaptability (Soft Skills)
• Opportunity Management (Hard Skills)
• Upselling (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Perform regional sales support with high-volume ECPs in accordance with sales and marketing plans aligned to current Account Manager expectations.
• Maximize consultative selling approaches and maintain sales territory with remote meetings and telephone sales to an established account base.
• Increase territory revenues and profit through the development of existing accounts.
• Execute marketing activities and promotions to maximize sales results with targeted accounts.
• Inform customers of products, promotions and services to generate new business or to increase business.
• Provide coverage for open territories for vacant account managers and provide to account managers with larger customers.
• Promote industry mature workloads to drive business penetration and growth in midmarket/long tail by leveraging NPN coverage.
• Joint task force with PBMs of Disti/NPNs/OEMs.
• Drive the demand in the mid-market and catch the sales leads, drive run-rate business and new account penetration.
• Work with the Industry team to profile potential accounts and nurture them into further named accounts.

Skills on Resume:

• Sales Support (Hard Skills)
• Consultative Selling (Soft Skills)
• Account Development (Soft Skills)
• Marketing Execution (Hard Skills)
• Business Generation (Soft Skills)
• Territory Coverage (Hard Skills)
• Market Expansion (Hard Skills)
• Lead Nurturing (Soft Skills)

Job Summary: 

• Work with the CRM system to call customers regarding products and services.
• Upsell of business products and services.
• Chase up on leads through other members of the team.
• Responsible for attending meetings.
• Responsible for entering data into to CRM System.
• Responsible for managing KPI's.
• Liaise with customers, processing quotations and orders.
• Build and develop relationships with all customers to gain trust and loyalty through excellent communication and delivery.
• Contribute to sales and profit opportunities by selling the add-ons, increasing the conversion rate of quotes into sales and switch selling.
• Source products in the most cost-efficient manner to minimise costs.

Skills on Resume:

• Customer Outreach (Soft Skills)
• Upselling (Soft Skills)
• Lead Follow-Up (Soft Skills)
• Meeting Participation (Soft Skills)
• Data Entry (Hard Skills)
• KPI Management (Hard Skills)
• Order Processing (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Ensure e high level of service at all times.
• Process quotes and orders via email or phone.
• Work proactively to ensure the retention of all customers.
• Aid in the revenue growth of the portfolio.
• Deliver solutions to customers with a sense of urgency and pride.
• Contact for all customers' inquiries and ensure those accounts continue to work with the business.
• Contact for quotations, queries and opportunity management for customers.
• Ensure sales pipeline is accurate and remains full of qualified opportunities.
• Maintain a thorough understanding of customers' business to deliver knowledgeable contributions to them and proactive sales support to increase overall business.
• Ensure customers are kept current with relevant updates from Cisco and Westcon Comstor.

Skills on Resume:

• Customer Service (Soft Skills)
• Order Processing (Hard Skills)
• Customer Retention (Soft Skills)
• Revenue Growth (Hard Skills)
• Solution Delivery (Soft Skills)
• Customer Support (Soft Skills)
• Opportunity Management (Hard Skills)
• Pipeline Management (Hard Skills)

Job Summary: 

• Grow business in line with company targets.
• Ensure that an effective customer contact program is implemented and managed so as to maximise sales growth and key customer relationships.
• Develop and implement key account plans and strategies in line with marketing and sales management objectives.
• Report and communicate internally in order to ensure opportunities are being maximised and customer (external and internal) expectations are being met.
• Ensure that sales territory and customer e-commerce targets are achieved.
• Meet key performance standards and exceed customer expectations in terms of service levels, response time, complaint resolution and management, follow ups and provision of information.
• Maintain a professional and positive attitude whilst being committed to company values of integrity, intensity, innovation and involvement.
• Actively driving new business within new and lapsed clients.
• Regularly lead calls with clients all around the world.

Skills on Resume:

• Business Growth (Hard Skills)
• Customer Engagement (Soft Skills)
• Account Strategy (Hard Skills)
• Internal Communication (Soft Skills)
• Sales Achievement (Hard Skills)
• Service Excellence (Soft Skills)
• Professionalism (Soft Skills)
• New Business Development (Soft Skills)

Job Summary: 

• Drive growth in the business.
• Stay abreast of the market and product information.
• Maintain updated knowledge of company products and services.
• Responsible for proactive sales and support to existing and new clients.
• Answer client queries and identify new business opportunities.
• Manage incoming lead pipeline through to deal completion.
• Work closely with the end customer and internal support team to manage the deal through to completion and payout.
• Contact for customer enquiries to ensure the timely return of signed documents and unblock any barriers preventing deal completion.
• Build strong customer relationships to deliver a high level of customer satisfaction.
• Support External Account Managers with more complex sales opportunities.

Skills on Resume:

• Business Growth (Hard Skills)
• Market Awareness (Hard Skills)
• Product Knowledge (Hard Skills)
• Sales Support (Soft Skills)
• Opportunity Identification (Soft Skills)
• Pipeline Management (Hard Skills)
• Deal Coordination (Hard Skills)
• Customer Relationship (Soft Skills)

Job Summary: 

• Generate sales with the Accounts/customers.
• Manage client/customer orders from end to end.
• Build and maintain strong, long-lasting client relationships.
• Main point of contact for client enquiries.
• Identify sales opportunities.
• Work with a variety of teams.
• Responsible for balancing effectively and managing a wide range and number of accounts will demonstrate exposure to different buying mentalities.
• Develop processes, systems and reports to engage, improve and contribute to work processes.
• Work closely with an external partner and within an internal sales team.
• Build relationships with people in other departments to work together resolving customer issues.
• Create a positive working relationship with key customer contacts.

Skills on Resume:

• Sales Generation (Hard Skills)
• Order Management (Hard Skills)
• Client Relationship (Soft Skills)
• Customer Support (Soft Skills)
• Opportunity Identification (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Contact for any complaints or issues that may arise.
• Ensure customer retention by conducting regular phone audits.
• Identify clients that don’t currently utilise the full suite of product offerings and upselling if the opportunity is present.
• Responsible for operative staff management.
• Ensure compliance in terms of completing necessary administrative tasks, and organise necessary checks/passes/IDs for the dedicated portfolio.
• Establish and maintain strong stakeholder relationships.
• Work rigorously towards achieving KPIs.
• Provide a high level of customer service to clients, carriers, and internal staff to coordinate a range of functions.
• Manage incoming enquiries via inbound phone calls and email.
• Book management and logistics coordination.

Skills on Resume:

• Issue Resolution (Soft Skills)
• Customer Retention (Soft Skills)
• Upselling (Soft Skills)
• Staff Management (Soft Skills)
• Administrative Compliance (Hard Skills)
• Stakeholder Relations (Soft Skills)
• KPI Achievement (Hard Skills)
• Logistics Coordination (Hard Skills)