• Ensure all current customers are receiving excellent levels of support through engagement, training and education.
• Identify areas of opportunity with current customers to upsell and train.
• Provide education to current and prospective customers on products, services, and support.
• Research and qualify new leads, make outbound calls to potential customers and follow up on leads to develop long-term business partners.
• Build and maintain a book of business in a geographical area.
• Understand customers' needs and identify sales opportunities.
• Answer current and potential customers' questions and send additional information via email.
• Maintain expert-level knowledge of all products, service information and updates.
• Execute on pre-set targets and call metrics as determined by the manager.
• Create and maintain a database of current and potential customers.
• Explain and demonstrate features of products and services.
• Stay informed about competing products and services.
• Upselle products and services.
• Maintain and update an accurate log of activity in the CRM system (Salesforce).

Skills: Customer Support, Sales Prospecting, Account Management, Lead Generation, Product Knowledge, CRM Management, Upselling Skills, Communication Skills

• Look after the database of accounts to maintain a pipeline of business and to increase revenue.
• Successfully complete the induction and product training to complete the key activities of the role.
• Manage existing customer base, encouraging them to renew their contracts and cross-sell new products to them.
• Use the knowledge gained during training to achieve sales targets and associated KPI's as a minimum expectation.
• Proactively communicate with new and existing customers in regards to their current service, new products.
• Provide an accurate weekly forecast to the line manager.
• Collaborate with marketing on projects that will help to drive growth.
• Take ownership to resolve problems within the business and identify when to escalate issues to the Sales Manager.
• Maintain knowledge of products and services, including features and benefits.
• Discuss with clients, through self-study and completion of all mandatory product, skills and services training.
• Proactively maintain customer details in the CRM system.
• Respond to incoming emails and calls in an efficient and professional manner.
• Create detailed proposal documents, often as part of a formal bidding process, which is largely dictated by the prospective customer.

Skills: Customer Relationship, Pipeline Management, Sales Forecasting, Product Training, Cross-Selling, CRM Maintenance, Proposal Writing, Team Collaboration

• Develop account plans across the Client base to identify opportunities based on Client needs.
• Manage the end-to-end renewal process for existing accounts in order to ensure client retention by strategic account management techniques.
• Identify opportunities to cross-sell and up-sell and wrap services.
• Establish and develop stakeholder relationships with cross-functional internal teams to support and manage clients' needs.
• Act as a daily resource for client queries, licensing and software purchase questions, responding or escalating.
• Manage detailed and accurate contact information for prospects and clients within CRM.
• Provide frequent and accurate forecasts and pipeline information.
• Identify, qualify, develop and close sales opportunities with new and existing Clients.
• Establish and develop strong Client relationships built on trust and with a high level of customer satisfaction through great service delivery.

Skills: Account Management, Client Retention, Upselling Skills, Cross-Selling, Stakeholder Engagement, CRM Management, Sales Forecasting, Relationship Building

• Manage a portfolio of existing customer accounts.
• Act as the first point of contact for key account holders, providing quotations, negotiating prices, responding to product enquiries, and sourcing special orders (non-stock products).
• Build relationships and promote the product range among existing customers.
• Identify sales opportunities, retain customer orders, and proactively identify customer needs.
• Deliver best-in-class customer service, resolving operational issues quickly to ensure customer satisfaction.
• Monitor orders through to delivery.
• Ensure out-of-stock items are delivered on receipt.
• Support the Senior Account Manager in implementing the agreed sales plan.

Skills: Account Management, Customer Service, Sales Negotiation, Product Knowledge, Relationship Building, Order Management, Problem Solving, Sales Support

• Make outbound calls and take inbound calls from customers, ensuring 100% coverage is made within the assigned account base.
• Carry out key account management of accounts, consistently growing sales and profit within a set of assigned accounts on a quarterly basis.
• Partner with an external account manager.
• Deliver quarter-by-quarter sales and margin growth in line with agreed targets for the assigned group of accounts.
• Identify key competitor account opportunities and formulate plans.
• Deliver and convert significant wins, ensuring maximum profitability from the right product and services mix.
• Responsible for all commercial elements of the owned accounts through business analysis and business planning.
• Create and be accountable for all client proposals, contracts, QBR’s and territory plan for the given region.
• Responsible for managing new agreement roll-outs, marketing plans and mobilisation support activity.
• Rapidly convert the business opportunity with the support of Marketing and the quote and the technical functions.
• Collaborate with Central functions to deliver on the customer promise.

Skills: Account Management, Outbound Sales, Business Development, Revenue Growth, Competitive Analysis, Contract Negotiation, Territory Planning, Cross-Functional Collaboration

• Responsible for customer service support and admin support for the commercial team.
• Process orders and complete orders to shipments.
• Responsible for after-sales and upselling company services.
• Handle customer service queries and issues.
• Check customer account credit limits.
• Stock checking and updating customers on the availability of stock.
• Liaise with freight forwarders.
• Use of the customer database and use of the ERP system.

Skills: Customer Service, Administrative Support, Order Processing, After-Sales Support, Upselling Skills, Stock Management, Freight Coordination, ERP Systems

• Increase revenue by building on existing contacts within a pre-determined portfolio.
• Work with Logistic Coordinators to gather costs and provide quotes to clients via Pricing.
• Conduct market research within the Biopharm industry.
• Responsible for cold calling to increase the portfolio with new customers.
• Support Biocair’s communication initiatives by scheduling TEAMS calls with the portfolio.
• Take responsibility for providing the customer with full corrective and preventative actions for any issue, with the assistance of the appropriate team members within Biocair.
• Understand client needs and offer solutions, guidance and support.
• Prepare special reports and presentations.
• Create and maintain a pipeline of opportunities in CRM.
• Record all client contact communication in CRM.
• Work collaboratively with all departments to ensure Country growth targets are met.

Skills: Account Development, Revenue Growth, Cold Calling, Market Research, Quotation Management, Customer Support, CRM Management, Cross-Department Collaboration

• Achieve or exceed sales target by generating qualified sales opportunities within the given target markets by proactively contacting end users and relevant channel partners.
• Ensure opportunities are followed through to close.
• Support the External Account Manager by arranging meetings, product demonstrations and conference calls to support the progression of opportunities.
• Feed into the forecast in the CRM system with all supporting information and quotations.
• Maintain excellent customer, prospect and channel partner relationships.
• Identify opportunities and proactively seek information about their organisations.
• Maximise sales revenue by continuously looking for upsell/cross-sell opportunities and identifying ways to satisfy customer needs.
• Responsible for sales administration support.
• Responsible for 3PL/4PL Warehousing administrative support.
• Responsible for generating the required reports.

Skills: Sales Development, Lead Generation, Opportunity Management, CRM Administration, Customer Relations, Upselling Skills, Sales Support, Reporting Management

• Proven track record in customer relationship management or telesales expertise,.
• Strong customer relationships at the senior management level.
• Must have motivation, ambition and resilience to 'Make things Happen’ in a fast-paced environment, to ensure plans are created and delivered in line with stakeholder expectations.
• Able to flexible and "can-do" attitude.
• Ability to assess data and identify trends and potential relationships or customer development opportunities.
• Must have a customer-centric approach with experience of delivering an exceptional customer experience.
• Able to form natural relationships with a collaborative style.
• Able to engage with new prospects easily.
• Excellent communication and influencing skills.
• Able to organize well with good planning skills.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience working in Sales, inside sales/Account Management/telesales roles in an international business-to-business environment.
• Must have Healthcare and medical experience.
• Good knowledge of English and French.
• Must have knowledge of Arabic.
• Excellent telephone and written skills to communicate by phone and email.
• Experience in engaging in business-to-business selling support.
• Ability to operate independently and with minimal day-to-day direction within clearly defined goals and objectives.
• Must have  problem-solving skills.
• Good use of MS Office (Microsoft Word, Excel, Outlook).
• Ability to demonstrate strong customer-facing communication skills, both to develop rapport and utilize questioning techniques.

Qualifications: BS in Marketing with 5 years of Experience

• Able to assess and develop opportunities, while maintaining a client service orientation.
• Strong and proven sales/negotiation skills.
• Self-directed with an aptitude for the art of selling and convincing customers in multiple environments.
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment.
• Willingness to be flexible with time and adjust to a changing work environment.
• Ability to use sound judgment and discretion in dealing with highly confidential information.
• Able to fast learner, must be able to deal with technical product information.
• Experience in using business management systems (SAP/CRM).

Qualifications: BS in Sales Management with 4 years of Experience

• Able to adopt a customer-centric attitude.
• Previous experience in a similar proactive sales role.
• Ability to confidently liaise and build rapport with a wide range of internal and external contacts.
• Ability to problem solve, as well as organise and prioritise day-to-day tasks.
• Excellent communication and interpersonal skills, along with a professional telephone manner.
• Able to commit to continuous improvement.
• Ability to deal with change.
• Must have advanced knowledge of MS Office.

Qualifications: BA in Communications with 2 years of Experience

• Must have selling skills.
• Must have telephone calling/prospecting.
• Ability to 'fact find' over the phone.
• Able to deliver targets consistently in a very competitive marketplace.
• Able to confidently and resiliently operate in a highly competitive, dynamic, and changing environment.
• Able to confident telephone manner.
• Ability to identify and work with the relevant internal and external business departments.
• Must have excellent decision-making skills.
• Strong negotiation skills with a good commercial awareness.
• Solid communication (verbal and written) and active listening skills.
• Ability to engage and influence stakeholders both internally and externally.
• Self-motivated but with the ability to operate collectively within the team ethos.
• Excellent computer skills and technology competence.

Qualifications: BS in Supply Chain Management with 3 years of Experience

• Great communicator, has a good level of social intelligence and a winning mentality.
• Able to self-starter and work independently.
• Understanding of profitable sales and the margin implications of particular sales and discounting policies.
• Demonstrated change agility, resiliency, drive for results and customer focus.
• Ability to collaborate and connect with others in a multi-channel and multi-cultural environment.
• Great Time management skills, need to plan and organise workload.
• Previous proven experience in a direct sales environment.
• Background in electronics and/or distribution would be advantageous.
• B2B Web and E-Business experience.
• Proven strategic large customer account experience and sales negotiation competencies, including financial analysis.

Qualifications: BS in Economics with 5 years of Experience

• Strong previous experience in a customer-facing role, with the drive to exceed minimum expectations.
• Must have considerable customer service and/or sales experience, preferably within the business-to-business sectors.
• Excellent written and verbal communication skills.
• Able to communicate effectively with colleagues, managers, customers and suppliers.
• Ability to re-plan and re-focus efforts if OKRs are not achieved.
• Highly organised and efficient, able to manage and prioritise work effectively, with a good attention to detail.
• Comfortable working from home, using core Microsoft Office applications and other industry-relevant programs.
• Ability to analyse and interpret Excel spreadsheets, use of Word Processing, and PowerPoint applications.

Qualifications: BA in International Business with 4 years of Experience

• Advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
• Able to work independently, receives minimal guidance.
• Able to act as an informal resource for colleagues.
• Able to identify and resolve key issues and patterns from partial/conflicting data.
• Able to take a broad perspective on problems and spot new, less obvious solutions.
• Good communication skills and Customer Relationship Management.
• Must have negotiation skills, communication skills and presentation skills.
• Must have an autonomous, proactive way of working.
• Must be fluent in English (written and spoken).
• Ability to continually assess operational risks, taking into account changing economic or market conditions and risk and regulatory requirements.
• Excellent interpersonal skills with the ability to build and maintain relationships through strong communication skills.

Qualifications: BS in Information Systems with 6 years of Experience