INTENSIVE CASE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Oct 17, 2025 - The Intensive Case Manager has experience providing direct case management services to children and families, including conducting assessments, developing treatment plans, coordinating with community agencies, and advocating for clients in court or administrative settings. This role requires strong knowledge of family systems, child development, and intervention frameworks related to mental health, substance use, and domestic violence. The Manager also needs excellent communication, conflict resolution, and documentation skills, as well as the emotional resilience to manage high-stress and confidential situations in compliance with HIPAA and related standards.
Essential Hard and Soft Skills for a Standout Intensive Case Manager Resume
- Case Management
- Case Documentation
- Needs Assessment
- Service Coordination
- Resource Coordination
- Crisis Intervention
- Eligibility Assessment
- Care Planning
- Community Outreach
- Data Management
- Client Advocacy
- Team Collaboration
- Communication Skills
- Emotional Support
- Cultural Responsiveness
- Professional Development
- Community Partnership
- Client Engagement
- Time Management
- Trauma-Informed Care
Summary of Intensive Case Manager Knowledge and Qualifications on Resume
1. BS in Public Health with 5 years of Experience
- Knowledge of the classification of mental disorders as outlined in the current DSM.
- Understanding of how physical health conditions can impact mental health and psychiatric symptoms.
- Ability to educate clients on recognizing signs and symptoms of mental illness and supporting recovery.
- Comprehensive understanding of current recovery principles and practices.
- Knowledge of social service and mental health delivery systems, particularly for individuals with serious and persistent mental illness.
- Ability to coordinate care and collaborate effectively with multiple service providers.
- Strong multitasking skills and the ability to manage a diverse caseload efficiently.
- Capable of working independently with minimal supervision.
- Effective verbal and written communication skills for client interactions and documentation.
- Sound judgment in clinical decision-making, problem-solving, and intervention strategies.
- Commitment to respectful, empathetic communication that fosters trust and positive client outcomes.
- Ability to organize, plan, and prioritize tasks to meet program performance, quality, and productivity standards.
2. BA in Behavioral Science with 4 years of Experience
- Experience working with immigrant and refugee populations, with a strong understanding of cultural and resettlement needs.
- Experience collaborating with interpreters to ensure clear and accurate communication.
- Trained in trauma-informed care.
- Knowledge of motivational interviewing, culturally competent and person-centered case management, and assertive engagement.
- Ability to build and maintain positive relationships with clients, communities, and partner organizations.
- Proficiency in Microsoft Word, Excel, Outlook, and Teams.
- Sound judgment and discretion in handling confidential information.
- Skilled in culturally competent client assessment and support.
- Committed to supporting vulnerable populations through person-centered solutions.
- Strong communication, organizational, and time management skills with the ability to manage multiple priorities.
- Strong analytical, critical thinking, and problem-solving skills, with high attention to detail, accuracy, and follow-through.
- Ability to work independently and collaboratively in a fast-paced environment, and effectively with individuals from diverse backgrounds.
- Must be flexible to work evenings or weekends.
3. BA in Social Work with 3 years of Experience
- Current CPR and First Aid certification.
- Familiar with harm reduction, motivational interviewing, and client-centered approaches.
- Strong understanding of professional roles and boundaries with clients, peers, and partner organizations.
- Ability to perform effectively in a fast-paced environment.
- Proficiency in writing progress notes and maintaining accurate statistical records.
- Clear and concise communication skills, both verbal and written, with strong active listening abilities.
- Ability to uphold professional ethics, maintain confidentiality, and comply with HIPAA regulations.
- Consistent reliability in attendance and punctuality.
- Computer literacy, including proficiency in email, Microsoft Word, Excel, and electronic health record systems.
- Ability to assist in maintaining program and departmental standards for high reliability and quality of service.
- Ability to work collaboratively in a team environment while valuing diverse perspectives and experiences.
- Demonstrated commitment to serving underserved populations, with sensitivity to individuals from diverse cultural, educational, and socioeconomic backgrounds, including those experiencing homelessness, disability, substance use, or chronic illness.
4. BS in Community Health with 6 years of Experience
- Experience working with adults experiencing serious mental illness.
- Experience working with high-risk individuals and families with minor children.
- Experience supporting veterans and individuals with severe and persistent mental illnesses.
- Experience working with individuals affected by substance misuse and in treatment or recovery programs.
- Understanding of mental illness, symptoms, and the broader mental health and community social service systems.
- Familiar with social determinants of health, trauma-informed care, adverse childhood experiences, traumatic brain injury, post-traumatic stress disorder, and personality disorders.
- Strong verbal and written communication skills, with the ability to document clearly and maintain professional correspondence.
- Proven ability in coordination, follow-through, and interpersonal relationship building.
- Attention to detail and strong organizational, planning, and problem-solving abilities.
- Ability to work independently and collaboratively while adapting to changing priorities.
- Proficiency in crisis intervention, negotiation, and counseling techniques.
- Demonstrated skill in decision-making, scheduling, and evaluating outcomes to ensure effective service delivery.
5. BS in Health Administration with 5 years of Experience
- Experience providing direct services to individuals with serious mental illness.
- Experience supporting individuals transitioning from incarceration to community settings.
- Ability to connect clients with a wide range of community-based services that promote independent and stable living.
- Advanced clinical skills in working with high-need individuals, including motivational interviewing, suicide prevention, risk assessment, trauma-informed care, person-centered planning, and recovery-focused interventions.
- Strong commitment to serving justice-involved individuals with behavioral health and mental health needs.
- Experience developing and monitoring individualized treatment goals focused on behavioral health stabilization.
- Experience in maintaining detailed progress notes and submitting outcome data for grant-funded or program evaluation purposes.
- Knowledge of criminogenic risk factors and strategies for reducing recidivism.
- Familiarity with evidence-based practices such as cognitive behavioral therapy (CBT) and harm reduction.
- Excellent boundary-setting and self-awareness skills to maintain professionalism and prevent burnout.
- Strong advocacy and empowerment skills.
- Effective teamwork and communication abilities.
6. BA in Sociology with 7 years of Experience
- Experience providing direct case management services to children and families, including conducting in-depth interviews, developing social service treatment plans, offering counseling and ongoing support, and coordinating services with partner agencies.
- Ability to maintain strict confidentiality in compliance with HIPAA, the Privacy Act, and all standards for health record-keeping.
- Knowledge of and ability to collaborate effectively with individuals from culturally, socially, and economically diverse communities.
- Experience working with Native American populations and understanding their cultural, economic, and social dynamics.
- General knowledge of community and social service systems, including child welfare agencies and their functions.
- Experience preparing detailed progress reports and case summaries for internal review and external partners.
- Experience advocating for clients in court settings or administrative hearings related to family or child welfare cases.
- Knowledge of family systems theory and child development principles.
- Familiarity with mental health, substance use, and domestic violence intervention frameworks.
- Strong conflict resolution and mediation abilities to address family or interagency disputes.
- Excellent written and verbal communication skills.
- Resilience and emotional stability to handle high-stress, emotionally charged situations.