Job Summary: 

• Provide guidance and assistance to families and significant others of adult clients.
• Offer emotional support and information to help them understand available services.
• Ensure all required reports, forms, and correspondence are completed accurately.
• Prepare clinical documentation in compliance with state, county, and agency regulations.
• Follow the supervisor's direction and adhere to professional standards in all recordkeeping.
• Participate regularly in clinical supervision sessions for ongoing professional development.
• Engage in continuing education to enhance mental health case management skills.
• Travel within assigned service areas to meet with clients in their communities.
• Assist clients in accessing essential community resources and social support systems.
• Promote client independence and well-being through consistent case management support.

Skills on Resume: 

• Case Documentation (Hard Skills)
• Clinical Compliance (Hard Skills)
• Community Outreach (Hard Skills)
• Resource Coordination (Hard Skills)
• Emotional Support (Soft Skills)
• Communication (Soft Skills)
• Professional Development (Soft Skills)
• Client Advocacy (Soft Skills)

Job Summary: 

• Identify and assess client suitability and eligibility for services in accordance with program models and requirements.
• Conduct client intakes, registrations, and needs assessments to evaluate employment readiness and potential barriers.
• Collaborate with the client services team to deliver high-quality, client-centered support in line with agency policies and procedures.
• Maintain professional, ethical, and confidential relationships with clients, colleagues, and community partners.
• Provide individualized support to clients to address challenges affecting employability and refer them to appropriate resources.
• Develop and implement action plans to help clients achieve employment goals and improve job readiness.
• Monitor client progress and maintain accurate case records and documentation.
• Ensure consistent communication and engagement with clients through phone, email, and social media interactions.
• Contribute to a positive and inclusive service environment that promotes client empowerment and success.

Skills on Resume: 

• Client Assessment (Hard Skills)
• Intake Processing (Hard Skills)
• Needs Evaluation (Hard Skills)
• Case Documentation (Hard Skills)
• Confidentiality (Soft Skills)
• Team Collaboration (Soft Skills)
• Client Communication (Soft Skills)
• Empowerment Support (Soft Skills)

Job Summary: 

• Serve as an Intensive Case Manager (ICM) under a grant-funded program providing direct support to clients recently diagnosed with HIV.
• Work with the target population as outlined in grant requirements to ensure all program objectives are met.
• Maintain a small, transitional caseload of clients to ensure personalized and focused service delivery.
• Conduct outreach to identify individuals living with HIV who are newly diagnosed or have disengaged from care.
• Provide linkage to medical, social, and support services to promote engagement in ongoing treatment.
• Offer education and counseling to increase awareness, adherence, and understanding of HIV care and prevention.
• Coordinate testing and follow-up efforts to ensure continuity of care and connection to appropriate resources.
• Collaborate with healthcare providers, community organizations, and referral sources to facilitate comprehensive care planning.
• Promote long-term engagement in treatment and support services to improve health outcomes and quality of life for clients.

Skills on Resume: 

• Case Management (Hard Skills)
• Outreach Coordination (Hard Skills)
• HIV Education (Hard Skills)
• Care Linkage (Hard Skills)
• Health Counseling (Soft Skills)
• Community Collaboration (Soft Skills)
• Client Engagement (Soft Skills)
• Treatment Support (Soft Skills)

Job Summary: 

• Conduct comprehensive intakes and assessments for high-risk program participants to identify needs and connect them with appropriate resources.
• Apply the Critical Time Intervention (CTI) case management model to promote housing stability and self-sufficiency.
• Conduct regular home visits and accompany clients to essential appointments to ensure continuity of care.
• Establish strong community partnerships to build sustainable support systems for clients transitioning toward independence.
• Collaborate with property management companies, landlords, and brokers to secure affordable housing and address maintenance issues.
• Maintain thorough documentation in CARES, including case notes, service plans, and all client interactions.
• Develop individualized service plans with clear, measurable goals tailored to each client’s circumstances.
• Prepare weekly reports summarizing CTI phase outcomes, progress, and challenges.
• Attend all required CTI trainings, workshops, and meetings to enhance professional development and program effectiveness.
• Participate in weekly team and supervisory meetings to review cases, share updates, and ensure coordinated service delivery.

Skills on Resume: 

• Client Assessment (Hard Skills)
• CTI Model (Hard Skills)
• Home Visits (Hard Skills)
• Housing Coordination (Hard Skills)
• Community Partnership (Soft Skills)
• Team Collaboration (Soft Skills)
• Documentation (Hard Skills)
• Professional Development (Soft Skills)

Job Summary: 

• Provide intensive case management services to formerly chronically homeless individuals, ensuring ongoing support and stability.
• Actively participate in community resource meetings and work groups to strengthen partnerships and service coordination.
• Assess and determine participant eligibility for Project New Hope in accordance with program requirements.
• Assist clients in securing permanent housing by helping them locate suitable apartments and ensuring units meet housing quality standards.
• Support clients in accessing resources necessary to establish and maintain a household, including furnishings and utilities.
• Build and maintain positive working relationships with participating apartment complexes, property owners, and landlords.
• Provide continued support through home visits, education, referrals, and individualized service plans to promote long-term housing retention.
• Facilitate monthly client support groups on a rotating basis to encourage peer connection and skill development.
• Maintain complete and accurate documentation of services, including eligibility verification, consents, progress notes, and service plan updates.
• Prepare and submit monthly rent requisitions and other required financial documentation.
• Enter all client data and case activities into the HMIS system in a timely and accurate manner.
• Collaborate with funding sources and partners by providing program data, reports, and evaluation materials.

Skills on Resume: 

• Case Management (Hard Skills)
• Eligibility Assessment (Hard Skills)
• Housing Assistance (Hard Skills)
• Resource Coordination (Hard Skills)
• Landlord Relations (Soft Skills)
• Client Support (Soft Skills)
• Group Facilitation (Soft Skills)
• Data Entry (Hard Skills)

Job Summary: 

• Liaise with community partner teams, local co-sponsor groups, and other stakeholders to assess and evaluate service referrals.
• Collaborate with the supervisor to identify emerging trends, challenges, and best practices in service delivery.
• Process referrals for long-distance intensive case management, ensuring all eligibility assessments and enrollments are completed accurately.
• Provide culturally responsive, strengths-based case management services tailored to each client’s individual needs.
• Develop personalized self-sufficiency plans in collaboration with clients and relevant community partners.
• Support clients in addressing barriers to independence by connecting them with essential services such as healthcare, employment, immigration support, and childcare.
• Research local community resources to improve service accessibility and advocate for inclusion.
• Maintain accurate and detailed digital case records, including notes, assessments, and supporting documentation.
• Ensure full compliance with confidentiality, data protection, and ethical service standards.
• Contribute to the development of program reports by providing accurate data and progress updates.
• Participate actively in staff meetings, training sessions, and professional development opportunities.

Skills on Resume: 

• Referral Processing (Hard Skills)
• Eligibility Assessment (Hard Skills)
• Case Management (Hard Skills)
• Resource Research (Hard Skills)
• Community Collaboration (Soft Skills)
• Cultural Responsiveness (Soft Skills)
• Client Advocacy (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Identify and address consumer needs promptly to reduce barriers and enhance daily functioning and productivity.
• Build trusting and supportive relationships with consumers while maintaining appropriate professional boundaries.
• Collaborate with consumers and relevant parties to complete and review strengths-based assessments.
• Develop individualized recovery plans tailored to each consumer’s unique physical, emotional, and mental health needs.
• Support consumers in achieving the goals outlined in their Recovery Services Plan through consistent engagement and guidance.
• Provide on-call emergency coverage in rotation with team members, offering both phone and in-person support.
• Maintain accurate, detailed, and timely records of all consumer interactions and service activities in compliance with program policies.
• Ensure all consumer data is current and submit necessary documentation according to established procedures.
• Develop and manage an organized and efficient record-keeping and scheduling system to support service delivery.
• Actively participate in team meetings and case staffings, contributing feedback and collaborating with colleagues for optimal outcomes.
• Comply fully with internal policies, procedures, and all applicable regulatory and program requirements.
• Communicate regularly with the Blended Case Management Team Leader, Program Director, and other staff to ensure coordinated service integration.

Skills on Resume: 

• Needs Assessment (Hard Skills)
• Recovery Planning (Hard Skills)
• Crisis Response (Hard Skills)
• Record Management (Hard Skills)
• Client Engagement (Soft Skills)
• Team Collaboration (Soft Skills)
• Professional Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Provide targeted case management by assessing, linking, coordinating, and monitoring services across mental health, physical health, educational, social, and vocational areas.
• Support students identified as being at risk to themselves or others through comprehensive and coordinated intervention strategies.
• Develop individualized and culturally responsive service plans in collaboration with clients and families that emphasize strengths and self-identified goals.
• Participate as an active member of an integrated decision-making team that includes clinicians, facilitators, and school representatives.
• Address client progress, safety, and overall well-being through regular team discussions and coordinated care planning.
• Facilitate smooth transitions between levels of care by coordinating discharge and continuity plans that promote stability.
• Help clients achieve personal recovery goals such as maintaining housing, improving relationships, obtaining employment, and sustaining educational engagement.
• Deliver intensive, individualized, and community-based services that effectively meet client and family needs.
• Conduct ongoing assessments and case reviews to evaluate progress and make necessary adjustments to care plans.
• Serve as a liaison among service systems to ensure collaboration, accountability, and effective communication between all stakeholders.
• Maintain accurate documentation of all services and ensure adherence to program guidelines, ethical standards, and agency policies.

Skills on Resume: 

• Case Coordination (Hard Skills)
• Risk Intervention (Hard Skills)
• Service Planning (Hard Skills)
• Progress Monitoring (Hard Skills)
• Team Collaboration (Soft Skills)
• Client Advocacy (Soft Skills)
• Cultural Responsiveness (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Maintain an assigned caseload and conduct a minimum of six in-person service contacts per month for each client.
• Provide comprehensive transitional care coordination, including pre-release engagement, day-of-release support, assessments, and individualized service planning.
• Assist clients in securing entitlements, housing, vocational training, and independent living skills.
• Facilitate community connections, supports such as mental health, substance use, and medical services.
• Deliver services within a transitional framework guided by Critical Time Intervention (CTI) principles.
• Ensure a smooth transfer of care by linking clients to long-term community programs like Health Home Care Management or Assertive Community Treatment.
• Document all client interactions, assessments, plans, and progress notes promptly and accurately in case records.
• Submit required data and reports through approved systems, including the Child and Adult Integrated Reporting System (CAIRS) and the Assisted Outpatient Treatment (AOT) portal.
• Participate in ongoing training focused on prison re-entry, behavioral health, and criminal justice topics.
• Collaborate with key partners such as Parole, the Department of Homeless Services (DHS), and the Office of Mental Health (OMH) to coordinate services.
• Provide Intensive Case Management (ICM) support using a strengths-based, recovery-oriented, trauma-informed, and culturally responsive approach.

Skills on Resume: 

• Caseload Management (Hard Skills)
• Transitional Care (Hard Skills)
• CTI Framework (Hard Skills)
• Service Coordination (Hard Skills)
• Community Partnership (Soft Skills)
• Client Advocacy (Soft Skills)
• Trauma-Informed Care (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Work collaboratively with families using a team-based approach to promote the timely and safe achievement of permanency for children involved in the child welfare system.
• Partner with child safety dependency case managers and community entities to stabilize placements for children in both out-of-home and in-home care settings.
• Support efforts to reduce the likelihood of child removal by strengthening family functioning and safety within the home.
• Assess, coordinate, and monitor services across mental health, social, and educational domains to meet family needs.
• Develop individualized service plans in partnership with families, ensuring their participation in identifying goals and resources.
• Engage both children and adults in identifying in-home services that maintain the least restrictive environment possible.
• Provide services within the home or community to enhance accessibility and effectiveness.
• Connect families to essential community resources, offering educational, financial, and supportive assistance.
• Participate actively in Integrated Decision Team Meetings to ensure coordinated care planning.
• Transport clients safely using a personal vehicle as part of direct service provision.
• Complete all documentation promptly and accurately in accordance with agency standards.
• Respond to crises professionally and notify supervisors of critical situations in a timely manner.
• Conduct frequent family visits, ranging from once to seven times per week, depending on assessed risk level, and meet productivity standards of 60%.

Skills on Resume: 

• Family Collaboration (Soft Skills)
• Child Welfare (Hard Skills)
• Service Coordination (Hard Skills)
• Crisis Response (Hard Skills)
• Community Outreach (Hard Skills)
• Case Documentation (Hard Skills)
• Risk Assessment (Hard Skills)
• Transportation (Hard Skills)

Job Summary: 

• Provide case management services for individuals engaged in Mental Health programs using Recovery Model principles.
• Develop individualized, strengths-based service plans with measurable goals that promote recovery and independence.
• Conduct assessments to determine consumer needs and facilitate access to appropriate mental health and community resources.
• Assist clients in obtaining and maintaining essential needs such as housing, food, healthcare, employment, and social connections.
• Use assertive and creative approaches to help consumers secure the services and resources identified in their service plans.
• Monitor client progress and participation in recovery and support services to ensure effective outcomes.
• Deliver crisis assessments and interventions promptly when situations arise to ensure safety and stability.
• Maintain professional and ethical relationships with consumers, families, colleagues, and community partners.
• Coordinate communication and collaboration among all providers and support systems involved in each consumer’s care.
• Serve as the primary point of contact for integrating multiple health and social service linkages.
• Participate actively in at least one committee as assigned by the Director.
• Provide timely and accurate documentation to support service authorizations and reauthorizations.
• Submit payroll and billing documentation in accordance with agency timelines and compliance standards.

Skills on Resume: 

• Case Management (Hard Skills)
• Recovery Planning (Hard Skills)
• Needs Assessment (Hard Skills)
• Resource Coordination (Hard Skills)
• Crisis Intervention (Hard Skills)
• Professional Ethics (Soft Skills)
• Collaborative Communication (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Assess, plan, implement, and evaluate individualized plans of care that support patients across the continuum of care.
• Collaborate with primary care providers, interdisciplinary teams, and family members to develop comprehensive and coordinated care plans.
• Apply utilization management principles to ensure services are both high-quality and cost-effective.
• Evaluate alternatives to requested care to optimize patient outcomes.
• Act as a patient advocate by facilitating timely access to essential health services.
• Identify, research, and report potential quality of care concerns for continuous improvement.
• Monitor and reassess care plans regularly to ensure progress toward goals and cost efficiency.
• Support continuous quality improvement and population health initiatives within the organization.
• Participate in the development of clinical protocols and evidence-based practice guidelines.
• Maintain and enhance clinical expertise and care management competencies through ongoing education.
• Provide education and resources to patients, families, and staff on community support systems and health management.
• Conduct chart reviews, screening calls, and comprehensive assessments using approved EHR documentation tools.
• Prioritize findings from assessments to identify barriers, set patient-centered goals, and implement appropriate interventions.
• Coordinate and document ongoing follow-up, evaluating intervention effectiveness, and reinforcing the treatment plan.
• Contribute to organizational process improvement efforts by refining procedures, policies, and patient education materials.

Skills on Resume: 

• Care Planning (Hard Skills)
• Utilization Management (Hard Skills)
• Patient Advocacy (Soft Skills)
• Quality Improvement (Hard Skills)
• Interdisciplinary Collaboration (Soft Skills)
• Health Education (Soft Skills)
• EHR Documentation (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Plan, coordinate, and implement services to address the complex health and human service needs of individuals with severe and persistent mental illness.
• Collaborate with a multidisciplinary team to ensure holistic and effective care delivery.
• Develop strengths-based, recovery-oriented, and person-centered Individual Service Plans tailored to each client’s needs.
• Conduct ongoing assessments of clients’ cognitive, emotional, physical, social, and vocational strengths and challenges.
• Perform regular risk assessments to ensure client safety and appropriate intervention.
• Provide intensive case management services to promote recovery, community integration, and access to essential resources such as food, shelter, and transportation.
• Assist clients in building natural support networks and educate families and community supports about consumer needs and preferences.
• Deliver supportive counseling and psychoeducational services in individual, family, and group settings, both in-office and in the community.
• Advocate for clients when interacting with community agencies and service providers.
• Maintain confidentiality and ensure the security of all client records and agency property.
• Complete clinical and administrative documentation in compliance with agency policies and procedures.
• Participate in team meetings, program development sessions, and performance improvement initiatives.
• Provide community education and seek consultation for special populations to enhance service quality and inclusivity.

Skills on Resume: 

• Case Management (Hard Skills)
• Risk Assessment (Hard Skills)
• Service Planning (Hard Skills)
• Supportive Counseling (Soft Skills)
• Community Integration (Soft Skills)
• Client Advocacy (Soft Skills)
• Team Collaboration (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Provide outreach and engagement services in a variety of settings, including offices, streets, shelters, encampments, agency projects, and community areas, with occasional services in surrounding regions.
• Engage with clients to build trust, intervene in crises, and screen individuals for program eligibility.
• Develop and sustain cooperative relationships with existing service providers supporting homeless and mentally ill individuals while fostering the creation of new community partnerships.
• Educate service providers and community members about the needs of homeless clients with mental illness or co-occurring disorders, including effective engagement and service delivery techniques.
• Collaborate as part of a multidisciplinary team of clinical, outreach, medical, peer support, and case management professionals to deliver stabilization and transition-focused services.
• Conduct intake evaluations and mental health assessments, develop individualized support and treatment plans, and facilitate access to housing, healthcare, and financial benefits.
• Take primary responsibility for coordinating all aspects of each client’s support plan, including access to survival services, housing stabilization, medical and psychiatric care, benefits enrollment, and substance use treatment.
• Advocate for clients’ access to essential community resources while ensuring their rights are upheld and continuity of care is maintained through collaboration with service providers.
• Respond to crises by providing intervention, de-escalation, outreach in emergency settings, or referrals to crisis response systems.
• Build and maintain strong partnerships with agency staff and external organizations to ensure seamless care and effective service coordination.
• Serve as a protective payee for designated clients, managing budgets, distributing funds, and assisting with financial transactions.
• Participate in psychiatric consultations, supervision, team meetings, and in-service training sessions to enhance clinical practice and collaboration.
• Adhere to all agency accountability and documentation policies, maintaining timely and accurate clinical records and contributing to quality assurance efforts.
• Comply with established research, evaluation, and reporting procedures to support program improvement and effectiveness.

Skills on Resume: 

• Outreach Services (Hard Skills)
• Crisis Intervention (Hard Skills)
• Client Assessment (Hard Skills)
• Service Coordination (Hard Skills)
• Community Partnership (Soft Skills)
• Client Advocacy (Soft Skills)
• Financial Management (Hard Skills)
• Team Collaboration (Soft Skills)