• Drive the integrity support strategy in collaboration with Product, Engineering, Operations, and Policy teams.
• Analyze complex support workflows and recommend improvements to processes, policies, and products.
• Track and evaluate key metrics to identify optimization opportunities within the support ecosystem.
• Partner with cross-functional teams to enhance the community support experience across platforms.
• Develop scalable solutions with Product and Community Operations teams to support user needs.
• Lead projects aimed at improving efficiency, user satisfaction, and support outcomes.
• Design and implement processes that drive operational effectiveness and ensure KPIs are met.
• Coordinate with the business office on repairs, scrap, and inventory funding management.
• Serve as liaison among subcontractors, Program Managers, supply chain, and sustainment teams.
• Support planning and execution of non-serviceable asset management activities.
• Provide clear documentation and reporting to ensure accountability and alignment across teams.

Skills: Process Improvement, Team Collaboration, Data Analysis, Workflow Design, Solution Development, Project Management, KPI Management, Inventory Coordination

• Take singular ownership of the project by managing all aspects of stakeholder engagement and deliverables from inception to launch.
• Scope and define CS operations requirements to ensure delivery of an exceptional customer experience in collaboration with multiple global teams.
• Clearly communicate goals, roles, responsibilities, and desired outcomes.
• Liaise with all departments to ensure timely engagement and development of deliverables within their respective areas, supporting overall project objectives.
• Support partner teams by refining processes and increasing efficiency in alignment with program goals.
• Make appropriate tradeoffs to optimize launch timing in consultation with stakeholders.
• Manage multiple internal, external, cross-functional, and remote stakeholders.
• Track delivery against program objectives, including performance metrics, and implement proposals to improve program services and efficiencies.
• Communicate effectively both verbally and in writing across all organizational levels, including technical, business, and executive.
• Develop and implement change processes associated with program rollout and ongoing support.

Skills: Project Ownership, Stakeholder Management, Operations Planning, Cross-Functional Liaison, Process Optimization, Launch Coordination, Performance Tracking, Change Management

• Lead the development of strategic integration plans and set direction to ensure value creation in alignment with acquisition returns, committed to leadership.
• Develop, monitor, and execute integration plans for all impacted business areas and functions to maximize acquisition investment value.
• Influence, direct, and manage a staffed and matrixed integration team through all required transition activities.
• Monitor key milestones to ensure operational readiness.
• Serve as the single point of contact for business transition issue identification, resolution, and integration decisions.
• Ensure consistent, efficient, and cost-effective processes and procedures with clear accountability throughout integration efforts.
• Identify, escalate, and resolve integration-related issues promptly.
• Determine and secure resource needs to support integration activities.
• Ensure execution of communication and cultural integration plans.
• Monitor synergy realization and hold business areas accountable for delivering committed results.
• Collaborate with corporate development and business leaders to ensure the development and communication of operating model assumptions.

Skills: Integration Strategy, Acquisition Planning, Team Leadership, Milestone Monitoring, Issue Resolution, Process Efficiency, Resource Management, Synergy Tracking

• Develop a standardized and repeatable M&A process covering all phases of the deal lifecycle.
• Advise and support the Integration Lead, corporate work stream leaders, and Business Unit leaders in framing and executing integration decisions.
• Establish and manage cross-functional integration teams with internal and external resources.
• Design, implement, and oversee integration office processes, events, reports, metrics, and lessons learned.
• Guide function leads in creating and adapting integration plans tied to deal value drivers.
• Coordinate cross-functional priorities, dependencies, and budgets to ensure alignment.
• Contribute to communications, change management, and culture initiatives that support integration success.
• Create and maintain the repairs readiness dashboard for operational visibility.
• Provide monthly leadership updates on repair delivery status.
• Ensure integration activities are executed on time and in line with strategic objectives.

Skills: M&A Process Design, Integration Support, Cross-Functional Leadership, Process Oversight, Strategic Planning, Budget Coordination, Change Management, Performance Reporting

• Ensure all deliverables are completed in scope, on time, and with high quality.
• Drive program success through productive partnerships with internal and external stakeholders, including customer project teams, senior management, C-level leaders, and third-party vendors.
• Lead the successful implementation of integration projects.
• Serve as the single point of contact for integration-related communication.
• Manage integration program plans and details, including timeline management, risk mitigation, and issue resolution.
• Coordinate all Athena teams involved in integration and delivery.
• Troubleshoot technical issues to ensure sustainable customer success.
• Coordinate integration programs across multiple customers with varying timelines and complexity levels.
• Establish strong internal and external relationships to drive customer success.
• Engage in monitoring and mitigating patient safety risks.

Skills: Program Delivery, Stakeholder Management, Integration Leadership, Risk Mitigation, Issue Resolution, Technical Support, Customer Success, Relationship Building

• Lead with single-threaded ownership for specific products and have end-to-end responsibility for their related programs.
• Develop key performance indicators to measure the success of products and programs, and own periodic status reporting to monitor progress against goals.
• Work closely with Operations teams to influence global product roadmaps during business reporting cycles, ensuring regional priorities are represented in product roadmap design.
• Collaborate with product teams to define detailed product requirements and specifications, and test various use scenarios to validate them.
• Develop and oversee product launch plans in partnership with Product and Business teams.
• Implement post-launch product performance metrics.
• Drive the adoption and expansion of technology solutions within the region.
• Own the resolution of day-to-day technical issues with strong product and process knowledge, identifying innovative solutions for issue resolution.
• Support Operations teams in building business cases for problems and new requirements, and work with Product teams to prioritize them.
• Innovate on behalf of customers, including external partners and internal stakeholders.

Skills: Product Ownership, KPI Development, Roadmap Influence, Requirements Definition, Launch Management, Performance Monitoring, Technology Adoption, Issue Resolution

• Efficiently manage a portfolio of integration projects and report status to senior regional leadership.
• Lead due diligence, solution design, and staffing assessments for integration projects, and oversee transition activities post-integration.
• Manage timelines, resources, and financials for integration projects while performing in a portfolio manager capacity.
• Identify needs, secure commitments, and monitor deliverable progress for technical integration projects while maintaining all relevant project documentation.
• Guide and manage a technical implementation team throughout the full lifecycle of integration projects with an IT-as-a-business mindset.
• Act as lead subject matter expert and produce incremental solution architecture design artifacts aligned with project needs and architectural end state for high-complexity projects.
• Build and maintain strong internal and external relationships, collaborating across the organization to ensure customer orientation.
• Lead the development of policies and procedures to standardize operations and position the organization to deliver projects consistently on time and within budget.
• Take responsibility for the overall success of integration projects, escalating issues on demand, assisting with resolution, and ensuring follow-through on all technical integration challenges.
• Create templates for common deliverables, including due diligence findings, announcement and communications plans, Day 1 integration plans, post-close integration execution, and synergy/expense monitoring.

Skills: Portfolio Management, Due Diligence, Resource Planning, Technical Leadership, Solution Architecture, Relationship Building, Policy Development, Integration Execution

• Participate in the development, execution, maintenance, and communication of the integration master project plan and all related documentation.
• Direct and provide oversight to cross-functional teams to ensure the development, evaluation, and review of project plans and criteria.
• Establish and manage program expectations with team members, proactively managing changes in scope, identifying and escalating issues, and devising contingency plans to achieve business case objectives.
• Monitor overall program milestones and execution against established timelines, communicate dependencies across programs, and provide accurate and timely status updates to Integration Leads and stakeholders.
• Gather input and feedback, identify and assess program issues and risks, prepare notes, and submit recommendations to mitigate impacts on program success while meeting productivity, quality, and program objectives.
• Maintain reporting relationships with integration stakeholders, including Integration Management Team Leaders, workstream leaders, executives, acquired company employees, and other affected parties to coordinate efforts, resolve conflicts, and ensure efficient management of integration programs.
• Implement processes and procedures to fulfill program objectives, criteria, and deliverables.
• Inform, alert, negotiate, and maintain a shared vision with stakeholders while fostering strong, positive working relationships.
• Develop metrics to measure the efficiency and effectiveness of end-to-end program processes and controls.

Skills: Program Oversight, Cross-Functional Leadership, Scope Management, Milestone Tracking, Risk Mitigation, Stakeholder Relations, Process Implementation, Metrics Development

• Track and improve the performance of cross-product and cross-organization teams as they execute strategic integration plans, identifying constraints, dependencies, risks, and issues in delivering software features under coordinated timelines.
• Work with teams to set milestones, communicate project statuses, develop project plans, and address potential setbacks.
• Apply strong communication, project management, and leadership skills to organize teams across existing and newly acquired brands.
• Collaborate with software product and engineering teams from various functions to drive project plans to completion under aggressive timelines in a dynamic technology environment.
• Work with engineering and product teams to align strategy and goals, integrating execution plans to identify and track risks while ensuring effective communication to stakeholders.
• Define and integrate software roadmaps that deliver highly complex software features and manage product launches for construction-related product offerings.
• Proactively drive alignment across diverse stakeholder groups, including product teams, industry leadership, corporate development, ventures teams, and subject matter experts.
• Partner with Product, Engineering, and Corporate Development teams to develop a repeatable integration process, including critical pre- and post-acquisition steps to ensure successful organic and inorganic integrations.
• Work closely with subsidiaries’ C-level leaders and project teams to resolve issues, facilitate trade-off decisions, and escalate resource conflicts or gaps.
• Coordinate and lead inter-brand meetings, document decisions, and follow up on actions.
• Identify opportunities to improve processes and collaboratively institutionalize changes.
• Create compelling deliverables that demonstrate thoughtful analysis and data interpretation through strong written and visual storytelling, providing insights into progress and opportunities.

Skills: Performance Tracking, Project Planning, Team Leadership, Software Integration, Roadmap Management, Stakeholder Alignment, Process Improvement, Data Storytelling

• Provide direction, training, and technical expertise for overseeing all Epic integration programs for M&A, Connect, and partnership migrations.
• Plan, coordinate, and assist in building and delivering Epic integration program activities along with related third-party system rollouts.
• Collaborate with leadership to define budget, timeline, and scope for system integration projects under the Epic Integration Program.
• Build and maintain standard integration playbooks for Epic Connect+, partnership, and M&A rollouts.
• Work directly with staff to ensure efficient utilization of Epic resources on integration projects.
• Guide and assist staff in identifying, researching, and resolving Epic and related third-party application problems.
• Oversee project tasks and systems required for Epic and third-party system integrations.
• Ensure Epic integration projects and testing are prioritized and completed within required timeframes.
• Provide study and testing support to ensure successful execution.
• Prepare and conduct annual performance appraisals and weekly or bi-weekly one-on-one meetings with direct reports.
• Monitor staff skill development and performance, providing mentoring.
• Attend administrative meetings as a representative of the integration team.
• Help coordinate, attend, and manage on-site Go-Live Command Centers, resolving go-live issues.
• Perform EHR system builds and oversee the core system configurations required for Epic integration projects.

Skills: Epic Integration, Technical Leadership, Program Oversight, Playbook Development, Resource Management, Issue Resolution, Staff Mentorship, System Configuration

• Experience in an advanced management role (preference to program management experience).
• Project management qualification, such as PRINCE2 practitioner, PMP, or APM.
• Experience managing integration programmes, bringing acquired businesses into the group function.
• Strong programme management, business process, and planning skills, including critical path analysis and baseline reporting.
• Engineering operations experience in processes/methodologies and tools
• Proficient in the use of MS Office products, workflow tools (Jira, Azure DevOps, etc.), and project management tools.
• Can use standard project management methodologies in establishing and driving highly effective, predictable, and repeatable processes and communications.
• Exposure to budgeting and financial management.
• Excellent communication and stakeholder management skills, ability to negotiate and facilitate decision-making (at all levels, including senior management).
• Ability to think strategically and act pragmatically, able to produce plans and deliver results without losing sight of the strategic context.
• Enthusiastic, self-motivated, and a self-starter, maintains a positive attitude.
• Excellent time management and organizational skills coordinate complex projects, meet deadlines, and manage multiple tasks simultaneously.

Qualifications: BS in Computer Science with 7 years of Experience

• Program management work experience.
• Strong program management experience, preferably with experience managing complex programs with matrixed stakeholders.
• Proficiency with Sharepoint, Powerpoint, Word, SmartSheet, and Excel.
• Working experience with M&A.
• Hold Scrum Master certification.
• Experience standardizing program delivery practices by aligning with enterprise-level PMO frameworks and implementing governance checkpoints.
• Experience managing end-to-end migration of legacy systems (e.g., ERP, CRM, or HRIS) during business integrations or transformations.
• Deep understanding of portfolio-level planning, prioritization scoring models, and strategic alignment of programs to executive goals.
• Proficient in developing mitigation frameworks and escalation protocols for complex, multi-threaded risks and dependencies.
• Proven ability to influence C-suite stakeholders, secure resources, and align executive vision with program delivery.
• Excellent communication skills, with the ability to manage and govern large, diverse teams.
• Excel in navigating unclear business goals and defining structure, milestones, and ownership from the ground up.

Qualifications: BS in Information Technology with 8 years of Experience

• Experience using data and metrics to drive improvements.
• Experience in program or project management.
• Experience in defining and executing against program requirements.
• Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.
• Able to synthesize data and analytics to formulate sound program objectives and goals.
• Goal-driven and target-oriented, whilst able to step back and look at the bigger picture.
• Demonstrated experience and success in leading cross-functional programs and proven ability to influence and lead without direct management authority.
• Ability to communicate expectations and requirements equally well with business, technology, and customer service teams
• Self-starter with strong organizational skills and the ability to prioritize and meet deadlines on multiple projects simultaneously with attention to detail.
• Strategic thinking and methodical execution.
• Ability to identify risks and innovate, then drive resolution quickly.
• Experience in process improvement using Lean and Kaizen methods.

Qualifications: BA in Project Management with 5 years of Experience

• Project management experience in a hardware development environment.
• Solid understanding of the engineering development process
• Experience working with PLM and CAD.
• Experience coordinating cross-disciplinary teams (mechanical, electrical, firmware, software) to ensure seamless integration and delivery.
• Familiarity with structured lifecycle models for managing hardware program gates, requirements traceability, and design verification.
• Understanding of part obsolescence, alternates, and AVL (Approved Vendor List) tracking for complex assemblies.
• Basic working knowledge of GD&T to interpret drawings and ensure design intent is met in production.
• Proficient in reviewing product cost structures, cost modeling, and driving cost reduction initiatives in collaboration with sourcing.
• Knowledge of regulatory certification processes, including CE, FCC, UL, and RoHS/REACH, affecting product readiness.
• Strong analytical and quantitative skills with the ability to use data and metrics for making assumptions and decisions.
• Demonstrated ability to execute on many projects and tasks in parallel, across teams, in a short timeframe, with the ability to pivot rapidly.
• Excellent communication skills, exemplary written and oral fluency in English.

Qualifications: BS in Software Engineering with 6 years of Experience

• Project Management qualification (PRINCE2 Practitioner, PMP, or APM)
• Experience managing integration programmes, bringing acquired businesses into a group function.
• Experience in migrating CRM/ERP systems and any experience in Migrating CRM/ERP to ConnectWise Manage.
• Experience in delivering Domain/AD and O365 migrations, Voice system, and ConnectWise Manage/ERP migrations projects.
• Experience working within an MSP environment.
• Experience in the use of online planning and collaboration tools, e.g., Monday.com.
• Deep familiarity with MSP service layers, SLA structures, and ConnectWise modules (Manage, Automate, Control, Sell).
• Understanding of best practices in data extraction, cleansing, transformation, and validation for CRM/ERP/AD/O365 migrations.
• Excellent project planning skills, including critical path analysis and baseline reporting.
• Excellent communication and stakeholder management skills, ability to negotiate and steer decisions at all levels, including senior management.
• Ability to work with virtual teams in multiple geographically diverse locations.
• Strong analytical and troubleshooting skills.
• Proficient in the use of Microsoft Office products, including MS Project.

Qualifications: BS in Systems Engineering with 9 years of Experience

• Experience in the use of the featured Epic vendor system in a healthcare environment.
• Epic Community Connect experience.
• Experience as an Applications Analyst in a technical capacity in support of business processes.
• Epic Certification in at least 1 major Epic Module, preferably 2 Ambulatory and PM modules.
• Working knowledge of team function with proven supervisory skills.
• Working knowledge of workstation fundamentals and components.
• Knowledge and experience with PC operating systems.
• Previous experience working with healthcare-related systems.
• Extensive knowledge of practice management and/or EMR applications.
• Experience in problem resolution and prioritization of work.
• Strong analytical skills and the ability to clearly define requirements and develop specifications.
• Excellent communication, interpersonal, and organization skills, with a high level of dependability and accuracy.
• Demonstrated ability to lead medium to large-sized projects, providing project management, design, and analysis, in which specifications and delegation were part of the project.

Qualifications: BS in Data Science with 7 years of Experience

• Experience in non-profit management, program development, and staff supervision.
• Demonstrated ability in fiscal management and reporting.
• Ability to develop competitive grant proposals and cultivate donor relationships, resulting in sustainable funding streams and increased program visibility.
• Experience in designing or supporting M&E frameworks to track KPIs, measure impact, and improve program effectiveness.
• Understanding of legal and operational requirements for maintaining non-profit status and compliance with IRS guidelines.
• Familiarity with building culturally inclusive programs and training to foster an equitable organizational culture.
• Knowledge of event logistics, sponsor relations, and financial planning to execute mission-aligned fundraising events.
• Ability to develop and apply logical frameworks to guide program planning, evaluation, and storytelling.
• Experience in distinguishing and managing general operating budgets versus restricted grant or endowment funds.
• Excellent communication skills, both written and verbal, as well as public speaking.
• Good organizational and project management skills.
• Ability to work under pressure and meet deadlines.
• Ability to effectively work in a multi-cultural work environment.

Qualifications: BS in Cybersecurity with 8 years of Experience

• Experience in a technology planning or project/program management role.
• Experience in aligning IT or product roadmaps with long-term business goals, ensuring prioritization of high-impact initiatives.
• Experience in managing or supporting initiatives transitioning legacy systems to cloud platforms, modern workflows, or automated infrastructures.
• Deep understanding of setting, cascading, and measuring Objectives and Key Results across teams and initiatives.
• Ability to assess resource constraints, utilization, and dependencies across parallel workstreams.
• Familiarity with structured frameworks for clarifying accountability and speeding up decision-making.
• Skilled in developing future-state options with quantified risk/benefit impacts to support leadership decisions.
• Strong work organization, prioritization capabilities, and the ability to manage multiple activities
• Ability to identify and manage key risks and issues
• Sensitive to cultural and background differences and environments
• Excellent communication and interpersonal relationships with the ability to influence and negotiate with stakeholders
• Strong critical thinking and problem-solving skills.

Qualifications: BS in Network Engineering with 6 years of Experience

• Successful program management experience leading a large, complex program.
• Proficiency in Microsoft Office - Excel, PowerPoint, Word, and Outlook.
• Experience managing large programs through a PMO structure or supporting a PMO as a workstream lead.
• General business experience in Fortune 1000 companies.
• Experience managing multiple complex initiatives within the complete M&A life cycle.
• Experience with Smartsheet and other advanced project management tools.
• Practical knowledge in managing large-scale integration of ERP or CRM systems.
• Proficient in managing multi-million-dollar budgets, performing variance analysis, and ensuring fiscal accountability across complex programs.
• Be used to cross-functional collaboration and great at relationship building.
• Ability to work in a fast-paced environment and not afraid to deal with stressful situations or take the lead.
• Strong verbal communication skills and good at negotiation.
• Excellent organizational, analytical, and trouble-shooting and problem-solving skills.
• Exceptional program management skills, the ability to track and manage complex programs, and a desire to lead multiple teams and multiple programs.

Qualifications: BS in Computer Engineering with 10 years of Experience

• Program management experience, preferably with exposure to IT infrastructure, M&A integrations, and the application of security principles, risk assessment policies and standards, information security best practices, products, and technologies.
• Successful track record of managing large, complex programs that deliver technical solutions across multiple project teams and organizational units that meet agreed-upon business objectives and performance metrics.
• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating, and communicating across business and technology stakeholders and multiple geographies.
• Working knowledge and demonstration of projects spanning technologies such as server, network, storage, database, and application tools.
• Strong knowledge of information security standards/regulations impacting information security (e.g., PCI, HIPAA, FISMA).
• Proficiency in a broad range of operating systems, platforms, client/server and web applications, and security services such as authentication and encryption technologies in the areas of network security skills and knowledge of TCP/IP protocols and associated vulnerabilities.
• Demonstrated ability in leading analysis of technology environments that highlight security and compliance needs.
• Strong technical acumen, able to ensure that technical solutions, strategies, practices, and governance deliver business and customer value.
• Deep knowledge of the project management process, project management tools, and management techniques
• Knowledge of Agile/Scrum development.
• Success in developing program/project-level artifacts to support a major implementation program with concurrent releases.
• Effective communication and strong leadership skills inspire and influence others.
• Team player, energetic personality, quality-minded, focused, committed, able to work independently in a fast-paced, changing environment.

Qualifications: BS in Cloud Computing with 11 years of Experience