• Design and implement moderately complex computer systems and offer infrastructure services.
• Address any issues related to Infrastructure and Communication Technology (ICT) and performance.
• Validate and sign off on the software and hardware installations, specifications, testing and service transition.
• Guide in project execution through Incident, Change, Release, Problem, Performance, and Availability Management relating to Networking, Compute, Storage, DR and communications.
• Responsible for evaluating System Requirements.
• Analyze existing systems to ensure that these systems have enough resources and provide the necessary cybersecurity controls.
• Identify the business requirements and will incorporate new hardware, operating systems, or connectivity technical requirements/solutions.
• Work with the other IT teams to evaluate the current state and plan and prepare.
• Make recommendations on the future state of the computing and network environment.
• Assess and assist with Project implementations.
• Evaluate the new system that has been integrated into the enterprise infrastructure.
• Keep track of the success of the project, identifying best practices for future implementation.
• Provide feedback to the enterprise and incorporate all gathered information into future integration plans.

Skills: System Design, Infrastructure Support, Performance Tuning, Incident Management, Cybersecurity Analysis, Requirements Evaluation, Project Execution, Network Planning

• Help business modernize their application stack and facilitate moving compute workloads to the public cloud.
• Drive the architecture and enabling technologies strategy for the infrastructure solution architecture.
• Collaboration with IT business partners and business leaders on all initiatives in the domain.
• Provide thought leadership and act as the trusted technical adviser to the business and technology teams.
• Participate in the development of a Reference architecture and technical standards.
• Responsible for user guidelines based on industry trends, innovation, and business drivers.
• Provide strong functional thought leadership and consulting in infrastructure solutions.
• Responsible for advising the business and strategy leads on enterprise and industry best practices.
• Work as part of the Infrastructure Solution Architecture group, as well as IT business partners.
• Convert business requirements into an architecture blueprint and conceptual design, based on the Architecture standards and usage guidelines.
• Work with the Enterprise Architecture Review Board for Architecture Governance across various domains.
• Provide input to the technology standards review board.
• Provide governance and guidance for all infrastructure solution projects.
• Partner with Business, IT Business Partners, and Solution Delivery teams.
• Select an approach to implement new and existing projects.

Skills: Cloud Migration, Infrastructure Architecture, Technical Leadership, Reference Architecture, IT Governance, Enterprise Collaboration, Solution Consulting, Standards Development

• Develop IT infrastructure and cloud platform strategies that address key drivers such as business enablement, evolving security needs, industry trends and cost optimisation.
• Work with the Infrastructure Manager to develop and prioritise the infrastructure roadmap.
• Maintain the Infrastructure Reference Model and associated Application Register.
• Track and define the health and status of systems managed by the infrastructure team.
• Review infrastructure-related Service Requests (projects) submitted by the business and assess architecture and security attributes.
• Partner with the business to ensure that there are clear requirements and assign them to the delivery teams.
• Work closely with the Enterprise Architect and Application Solutions Architects to collectively agree on solutions and design standards.
• Participate as a member of the Architecture Review Board (ARB), while also presenting infrastructure-related solutions to the ARB.
• Partner with vendors and meet frequently to keep abreast of their capabilities and roadmaps.
• Manage and maintain Microsoft EA licensing, including facilitating annual true-up activities.
• Perform due diligence activities for potential business acquisitions.
• Lead the technical approach for business integrations and separations.

Skills: Cloud Strategy, Infrastructure Roadmap, System Monitoring, Security Assessment, Solution Design, Architecture Governance, Vendor Management, Business Integration

• Own and lead the overall Contact Center roadmap, operations, engagement model, service offerings, and team.
• Manage day-to-day operations of the team and the Contact Center Technologies space, overseeing vendor partner service providers.
• Drive the expansion of Contact Center solutions throughout the BD global footprint.
• Lead in the application design, development, implementation, testing and support on new contact center projects.
• Manage highly complex technologies to meet the current and future needs of users.
• Identify and drive opportunities for cost savings and optimization in the Contact Center space.
• Create a collaborative partnership among IT, Vendor Partners, and internal BD teams to drive efficiency and technology adaptation.
• Support the evolution of the Contact Center technology and framework against industry best practices.

Skills: Contact Center Strategy, Operations Management, Vendor Oversight, Solution Deployment, Technology Optimization, Cost Reduction, Cross-Team Collaboration, Industry Alignment

• Monitor HRMN Payroll jobs and IBM AIX Unix scripts in Tidal Enterprise Scheduler during payroll processing on-call support.
• Serve as Subject Matter Expert (SME) for Tidal Enterprise Scheduler.
• Install, manage and optimally configure Tidal Enterprise Scheduler client and server software.
• Manage and optimize Tidal Enterprise Scheduler databases.
• Provide technical architecture expertise as it relates to the integration of systems, security, middleware, services, database design, hardware/server, and tools, to IT project business and technical requirement sessions and for system implementation.
• Compile or design hardware and software architectural models of current and proposed systems across the client enterprise for use internally and in conjunction with third-party technology partners.
• Perform architecture design reviews across the organization.
• Define, implement, and maintain the IT technical architecture design methodology and best practices.
• Lead the effort towards Service Oriented Architecture (SOA) development and implementation.

Skills: Tidal Scheduler Support, Unix Job Monitoring, System Integration, Architecture Design, Database Optimization, Software Configuration, Technical Leadership, SOA Implementation

• Proven track record, able to challenge thinking and drive projects to completion.
• Broad experience in technical roles working with platform technologies (virtualisation, servers, storage).
• Extensive awareness of both on-premises and cloud-based workspace architectures.
• Ability to work independently and prioritise duties with minimal supervision, in order to meet deadlines.
• Ability to influence and work with key stakeholders to deliver the solution effectively and within business scope.
• Well-organized, detail-oriented, and able to multitask over multiple projects and demands.
• Willingness to get hands dirty, bring a level of initiative and innovation in day job, comfortable working outside of comfort zone, up for a challenge and deliver results.
• Experience in transforming/re-architecting legacy applications for cloud platforms and hybrid deployments.
• Able to provide direction and guidance on projects, ensuring adherence to standards and the Target Architecture is an equal opportunity employer and are committed to developing an inclusive and diverse working environment.

Qualifications: BS in Computer Engineering with 9 years of Experience

• Excellent technical and communication skills when delivering architect solutions around the Microsoft infrastructure stack.
• Comfortable working with legacy and ageing platforms right through to bleeding-edge technology.
• Able to plan and manage the different phases of design work, requirements gathering, high-level design, low-level design, technical design reviews, post post-implementation reviews.
• Ability to design security policies, define principles, and security controls.
• Ability to measure and design to prevent security threats, mitigate security risks and vulnerabilities.
• Work closely with Enterprise Architects, other Solutions Architects, Operations, and Suppliers, to define the present and future for the.
• Knowledge of  Microsoft Platform Stack, Azure Cloud and Microsoft 365 technologies, VMware Virtualisation.
• Knowledge of Network connectivity, Security Controls and Standards.
• Must have experience in Information Technology.

Qualifications: BS in Network Engineering with 8 years of Experience

• Experience in Information Technology.
• Solution Architecture experience working within Infrastructure, including O/S, Database, VMWare, HyperConverged (HCI) infrastructure, hybrid cloud, and/or application security.
• Proven track record of designing/deployment of public cloud offerings primarily in AWS and AZURE.
• Proven track record of driving and leading large-scale architectural or delivery projects throughout an entire business through to completion.
• Exposure to various aspects of architecture practices, including business, application, data, security, infrastructure, and governance.
• Working knowledge of architecture frameworks.
• Technical certifications in Public Cloud, VMware, or the Hyperconverged space.
• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.
• Ability to partner effectively across IT teams, suppliers, and business customers on cross-functional projects and process improvements.

Qualifications: BS in Software Engineering with 11 years of Experience

• Ability to translate business issues/requirements and objectives into technical solutions.
• Skill in partnering with internal customers at all levels to define problems, identify solutions and facilitate change.
• Ability to be a change agent and promote positive change in the organization, demonstrating a drive for continual improvement and efficiency.
• Strong interpersonal skills, including the ability to articulate ideas to both technical and non-technical audiences.
• Excellent oral, written, and presentation communication skills.
• Experience in senior executive/leadership engagement.
• Strong experience working with diverse technology platforms.
• Must have outstanding analytical skills.
• Excellent in strategic planning and problem-solving skills.

Qualifications: BS in Information Technology with 10 years of Experience

• Broad Infrastructure and/or application architecture background.
• In-depth knowledge and experience with cloud computing, specifically with AWS and Azure offerings.
• Familiarity with Agile delivery methodology.
• Familiarity with the ITIL framework and CMDB.
• Familiarity with automation robotic process automation toolsets such as Pega and Blue Prism.
• Hands-on delivery experience as a designer, engineer, or developer.
• Deep knowledge in two or three technology discipline areas (Operating Systems, Databases, Systems Management, Network, Information Security, Storage and Backup, Internet Technologies, Private/Public Cloud, Virtualization, Directory Services, Application Servers, Hardware, etc.).
• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong problem-solving and decision-making skills.
• Strong leadership and influencing/negotiation skills.
• Strong interpersonal/relationship management skills.
• Experience using tools like System Architect, Sparx, or CMDB tools to describe, capture, and/or learn infrastructure architecture for enhancing ITO services and integration solutions and driving better infrastructure architecture alignment with infrastructure standards and reference models.
• Application development experience, including web development, database processing, and various middleware technologies.

Qualifications: BS in Computer Science with 8 years of Experience