• Responsible for the operation of the recurring donor program.
• Maintain the program through scheduling, sourcing, and shipping of gear and incentives.
• Steward paid members by providing customer service, assisting with payment accounts, collecting donor feedback, and offering support.
• Grow premium membership monthly through email marketing, social media advertising, in-person engagement, and virtual events.
• Manage and grow employee giving, matching gift portals, and third-party fundraising sites.
• Lead peer-to-peer fundraising efforts via Classy, outside of special events.
• Manage yearly campaigns such as Giving Tuesday and similar initiatives.
• Ensure individual giving data and opportunities are accurately represented in Salesforce.
• Use Salesforce and Marketing Cloud platforms for targeted advertising to support recurring donor programs and yearly campaigns.
• Maintain current status on Guidestar and Charity Navigator platforms and manage requirements to increase status as available.
• Provide meaningful gratitude for all individual giving.

Skills: Donor Management, Customer Service, Payment Support, Digital Marketing, Fundraising Platforms, Peer Fundraising, Campaign Management, Salesforce Proficiency

• Increase income generated from individual giving fundraising activities to deliver the agreed targets.
• Oversee the Individual Giving team budget in line with objectives and KPIs, reporting on income and expenditure and highlighting variances.
• Provide guidance and support to the in-house Marketing and Fundraising teams to ensure Individual Giving KPIs and objectives are achieved.
• Work closely with the Digital Marketing Manager to test, monitor, evaluate, and implement existing and new channels that allow two-way engagement with donors.
• Work closely with the Marketing team to ensure the production of the highest quality content for social media and digital channels that deliver positive donor recruitment results.
• Develop long-term sustainable income by identifying audiences, channels, products, and messages that maximize effectiveness and efficiency.
• Develop high-quality supporter care, including responsive and prompt donor care and stewardship.
• Provide expertise and guidance on all matters relating to gift aid, including maximizing income.
• Ensure all Individual Giving activities are in line with best practice standards and processes as set out by the Institute of Fundraising and industry regulatory bodies.
• Keep abreast of all developments in Individual Giving and community fundraising legislation and regulatory control.
• Prepare quarterly forecasts for Individual Giving income and report monthly on performance against targets.
• Work with the Sales and Marketing team to produce strong and compelling fundraising materials for a wide range of media.

Skills: Fundraising Management, Budget Oversight, Team Leadership, Donor Engagement, Digital Marketing, Supporter Care, Gift Aid Expertise, Regulatory Compliance

• Manage the individual giving program and all donor benefits for gifts below the major donor level.
• Create and process monthly renewal notices, excluding the Board of Directors.
• Secure new donors and upgrade existing donors.
• Process acknowledgement letters promptly.
• Build private event invitation lists, prepare attendee reports in advance of events, and facilitate appropriate follow-up afterward.
• Provide and oversee the development of analytical reports that give insight into the depth of development portfolios and provide program strategies.
• Use wealth screening, data mining, and research tools to identify prospective donors and provide giving officers with new leads.
• Collaborate with the Advancement Events Manager to hold special events for current and prospective donors.
• Work with the user group to ensure the CRM system is effectively utilized, including maintenance procedures and enhancement projects, while directing the Patron Systems Specialist on project priorities.
• Serve on the Board Development Committee.

Skills: Donor Program Management, Renewal Processing, Donor Acquisition, Acknowledgement Processing, Event Coordination, Data Analysis, Prospect Research, CRM Management

• Actively manage a portfolio of current and potential individual donors, with a focus on major gifts.
• Identify, cultivate, and solicit individuals for general operating support, program support, and planned giving through research and best practices rooted in the organizational case for support.
• Monitor and analyze portfolio performance to achieve annual goals, focusing on key performance indicators aligned with the organization’s strategic plan.
• Prepare proposals, solicitation letters, and stewardship reports with support from the grants team.
• Collaborate with the Individual Giving Team to thank and steward individual donors.
• Solicit gifts from major donors and prospects, both independently and in collaboration with the CEO, board members, and other volunteers and staff.
• Supervise the Annual Fund Coordinator to build a base of support through annual campaigns, direct response, and digital campaigns.
• Assist the Director of Development in developing budgets, goals, and performance measures for the major gifts program, and analyze results.
• Perform other duties and participate in special projects as assigned by the Director of Development.

Skills: Major Gift Management, Donor Cultivation, Portfolio Analysis, Proposal Development, Donor Stewardship, Gift Solicitation, Annual Fund Oversight, Budget Planning

• Secure individual gifts across a broad base, mid-level, and major donors, ensuring steady annual growth.
• Manage a portfolio of mid- to major-level donors and a general donor base, with a focus on consistent growth year over year.
• Provide exceptional stewardship of donors through the creation and execution of a multi-tiered donor communications and events calendar.
• Plan and lead donor communications that inspire the donor community and reflect organizational values of equity, diversity, and inclusion.
• Plan and lead online donor engagement and fundraising events.
• Develop creative strategies for additional stewardship and cultivation activities.
• Partner with the Executive Director to assess the individual donor base and refine and implement annual fundraising plans that include donor engagement, retention, acquisition, and lapsed donor strategies.
• Plan and execute all aspects of bi-annual campaigns (online and direct mail), creating new and innovative strategies to reach wider donor audiences, including employee giving programs, giving days, social media fundraising, and other approaches.
• Analyze giving trends and use data to inform decisions about current and future strategies, continuously strengthening relationships and increasing revenue.
• Provide accurate and timely activity and pipeline reports, revenue forecasts, and individual giving expense budgets.
• Maintain accurate donor records, contact notes, and correspondence.
• Participate in mentoring and professional development opportunities.

Skills: Gift Management, Donor Portfolio, Donor Stewardship, Donor Communications, Donor Engagement, Fundraising Strategy, Campaign Management, Data Analysis

• Identify and manage a portfolio of individual donors and prospects, focusing on growing major gifts year over year.
• Work with staff and board on solicitations, providing portfolio development support, strategic counsel, and assistance with donor communications and meetings.
• Create and implement move management plans to sustain and increase funding from current and lapsed donors.
• Lead all annual fund donor engagement.
• Develop and provide ongoing management of the Junior Board.
• Increase digital fundraising, website presence, and social media to grow revenue streams.
• Write ongoing pledge reminders to individual donors and others.
• Cultivate, build relationships with, and acknowledge donors through private and public recognition.
• Identify new major gift prospects.
• Coordinate individual donor engagement and logistics at fundraising events and the annual gala, working closely with the Event Planner to ensure donor cultivation.
• Serve as an ambassador for the organization at networking and special events as directed by Development leadership.
• Act as secondary supervisor and manager of the Development Department in the absence of the Development Director.
• Work with Development staff to ensure accurate maintenance of the Raiser’s Edge database, electronic files, and other development software.
• Collaborate with development consultants, including grant writers and event planners, to strengthen individual major giving efforts.
• Work closely with the Finance Department to ensure accuracy of donor records and gifts.

Skills: Donor Portfolio Management, Major Gift Development, Move Management, Annual Fund Engagement, Digital Fundraising, Donor Cultivation, Event Coordination, Database Management

• Work with the Development Director to develop systems and practices for multi-level individual giving strategies.
• Implement the individual giving pipeline with the Development Director to secure increased and new donations, growing both revenue and the donor base.
• Develop and personally manage a portfolio of donors and prospects.
• Oversee production of timely, tailored acknowledgments.
• Support the Development Director with all solicitations and meetings.
• Prepare major gift proposals, including data, budgets, and promotional materials.
• Collaborate with development staff to create cultivation opportunities for individual donors.
• Plan, oversee, and implement segmented and targeted mail, social media, and email campaigns.
• Work with data staff to oversee records in the database, including donor profiles, reports, and research profiles.
• Participate in organizational events.

Skills: Giving Strategy, Donor Pipeline, Portfolio Management, Donor Acknowledgements, Gift Proposals, Donor Cultivation, Campaign Management, Database Oversight

• Manage, produce, coordinate, and implement direct marketing appeals for direct mail, email, and other campaigns under the direction of the Individual Giving Director.
• Implement effective electronic solicitation strategies to supplement direct mail efforts and increase participation and per-donor revenue.
• Facilitate meetings, timelines, and communication between Development, Marketing, consultants, and vendors in the design and production of membership campaigns and collateral.
• Manage database and gift administration in collaboration with the Development Donor Services team.
• Work with the Finance Department to ensure smooth and accurate gift processes and communication.
• Analyze membership trends and direct response results, and implement strategies that will grow membership and deepen donor engagement.
• Research, identify, and develop new strategies for increasing giving among current donors, reinstating lapsed donors, acquiring new donors, and diversifying membership.
• Ensure seamless fulfillment of benefits for members at all levels, track benefits usage, and document cultivation and stewardship activities in the Tessitura database and other donor tracking tools.
• Implement, test, and evaluate new strategies to increase donor retention, upgrades, and acquisition, and develop key performance indicators to ensure all goals are met.
• Research donor and volunteer prospects for recruitment and acquisition efforts.
• Support board committee meetings by tracking relationship development steps and activities.
• Assist in coordinating receptions, meet-and-greets, and other donor cultivation and stewardship opportunities in collaboration with events staff.
• Work with front-of-house and box office staff to ensure the best experience for members at productions and events.

Skills: Direct Marketing, Electronic Solicitation, Campaign Coordination, Gift Administration, Data Management, Membership Analysis, Donor Acquisition, Stewardship Activities

• Embrace a relationship-focused approach to major gifts fundraising as part of the overall fundraising plan.
• Coordinate recognition societies for mid-level and major donors.
• Manage the individual donor fundraising process by engaging prospects and donors capable of making significant gifts in support of the mission.
• Work closely with the Development Operations Manager on prospect research to ensure high-quality prospects for qualification.
• Identify and qualify prospective supporters with major gift potential.
• Cultivate current and prospective major donors to understand their motivations and provide opportunities to direct funding to programs that align with their priorities.
• Provide high-level, personalized stewardship to all major gift donors, including acknowledgments, recognition, and support.
• Maintain a portfolio of major gift prospects and donors, engaging with them regularly throughout the year.
• Provide leadership for major gift solicitations through direct participation or by preparing and briefing staff and volunteers assigned to prospects.
• Support efforts to identify donors with planned giving potential and steward them into legacy recognition societies.
• Write and edit proposals and presentations tailored to major donors.
• Update donor records promptly to document activity, information, and proposed next steps that reflect donor priorities and interests.
• Track relationship-focused activity with prospects and donors, providing timely updates to the Development Operations Manager to show progress toward goals.
• Use data and metrics to evaluate which strategies and activities are most effective in engaging and growing support from major donors.
• Support fundraising activities, including special events, as part of a comprehensive stewardship program.
• Collaborate with program staff to align organizational needs with donor priorities.

Skills: Major Gifts Fundraising, Donor Recognition, Prospect Research, Donor Cultivation, Personalized Stewardship, Portfolio Management, Gift Solicitation, Planned Giving

• Cultivate and solicit current and prospective donors with a "breakfast, lunch, and dinner" approach, building relationships to maximize giving through in-person and phone engagement.
• Attend donor events, including benefit events, rehearsals, readings, board-initiated cultivation events, galas, and other specified activities.
• Design and implement the direct mail renewal and acquisition program, including pledge forms and payment reminders.
• Strategize and co-author e-philanthropy campaigns with the Marketing Department.
• Collaborate with and train the Patron Services team on tele-funding campaigns.
• Oversee donor benefit fulfillment for individual giving in collaboration with the Philanthropy Coordinator and Philanthropy Assistant.
• Perform gift entry and processing.
• Coordinate with the Learning Department to prepare schedules of performance dates and lunches, and oversee the invitation process for individual giving donors.
• Manage the RSVP process for select donor events, including luncheons, receptions, and special donor gatherings.
• Act as a liaison to board committees focused on learning, engagement, and philanthropy.
• Serve as a concierge for individual donors regarding ticket requests and exchanges.
• Represent the organization as a public face in the community at external events and gatherings.
• Collaborate with the Philanthropy Operations Manager on the prospect research process, and contribute to research of current and prospective donors by preparing donor briefs and lists.
• Support fundraising efforts for special benefit events, including the annual gala and other signature initiatives.
• Generate lists and reports from the CRM system for budgeting and cash flow analysis.
• Foster interdepartmental collaboration to strengthen organizational effectiveness.

Skills: Donor Cultivation, Event Engagement, Direct Mail, E-Philanthropy, Tele-Funding, Benefit Fulfillment, Gift Processing, Prospect Research

• Previous nonprofit and/or fundraising experience.
• Strong familiarity with human rights, reproductive justice, and/or maternal and infant health content.
• Demonstrated experience working on individual giving, email campaigns, annual fund, and/or related tasks.
• Superb verbal and written communication skills.
• Experience tailoring messages to suit intended audiences and compelling readers to act.
• Excellent project management skills.
• Demonstrated ability to prioritize and plan work activities across multiple projects, use time efficiently, follow instructions, and respond to management direction.
• Ability to analyze and use data and metrics to shape goals, strategies, and tactics.
• High level of skill with iOS and MS Office applications, Word, Excel, and Outlook.
• Strong research skills.
• Expert knowledge of CRM best practices.
• Must be able to work with sensitive and protected information secretly.
• Willingness to engage in continuous learning and training.

Qualifications: BA in Public Relations with 4 years of Experience

• Previous individual giving experience.
• Strong knowledge of donor cultivation, solicitation, and stewardship techniques.
• Proven ability to secure individual and major gifts.
• Excellent writing and verbal communication skills.
• Outgoing, friendly, engaging, and positive attitude, and excellent sense of humor.
• Superior proficiency in Constant Contact and Raiser’s Edge, Laser Fiche (iWave proficient).
• Superior proficiency in the Microsoft Office suite, including Office 365, Excel, PowerPoint, etc.
• Ability to multitask with outstanding organizational skills.
• Ability to work independently and as part of a team.
• Outstanding time management skills and attention to detail.
• Ability to work very well under pressure while remaining positive and polished.
• Punctual and reliable, with the ability to work evenings and weekends.

Qualifications: BA in Communications with 5 years of Experience

• Development experience, including demonstrated success in managing mid- and/or major individual giving, volunteer management, and special events.
• Excellent time management skills with a high degree of organization and careful attention to detail.
• Ability to multitask and prioritize, and manage multiple projects and deadlines.
• Ability to work collegially and collaboratively with a diverse staff of highly motivated individuals.
• Proven track record of engaging and motivating donors, including organizing and implementing giving programs and special events.
• Experience with prospect identification, cultivation, solicitation, and stewardship.
• Experience with digital fundraising and data management systems.
• Familiarity with Blackbaud products such as Raiser’s Edge, Luminate Online, and JustGiving.
• Excellent user of office technology and information systems (including Word, Excel, Outlook, PowerPoint).
• Outstanding analytical, creative, problem-solving, and strategic thinking skills.
• Familiarity with the work of public-private partnerships and public libraries.

Qualifications: BA in Journalism with 6 years of Experience

• Deep understanding of the legal and ethical framework surrounding charity fundraising and data protection.
• Experience in using and managing supporter relationship data and databases, maintaining data hygiene.
• Strong understanding of how to use data to deliver excellent supporter experiences and results.
• Experience in analysing and interpreting data to inform donor engagement strategies.
• Knowledge of the refugee support sector.
• Experience in writing and editing high-quality copy.
• Be friendly with a positive attitude, with empathy for others (including supporters, colleagues, clients and stakeholders, funders, and partners).
• Happy to speak to supporters on the phone, as well as communicate with them by email and post.
• Strong communication skills, and able to put your thoughts forward clearly and persuasively, supporting them with evidence and/or well-reasoned rationale.
• Able to work positively with colleagues to reach an agreement, solve problems, and overcome challenges.
• Excellent attention to detail and accuracy.
• Be highly organised, able to push projects forward, act on own initiative, ensure deadlines are met, and plans are actioned to achieve strategic objectives.

Qualifications: BA in English with 3 years of Experience

• Successful non-profit fundraising or sales experience.
• Ability to work successfully with and respect the confidentiality of information about a wide variety of constituents, including donors, board members, volunteers, and colleagues.
• Ability to carry out a comprehensive fundraising plan set forth by the Organization, with the ability to work with professional and volunteer leadership.
• Clear written and verbal communication skills.
• Experience and comfort level with cold calls, emails, proposals, and hand-written notes.
• Ability to successfully manage multiple projects simultaneously.
• Proficiency with Microsoft Office and familiarity with Raiser’s Edge software (or equivalent fundraising database).
• Ability to provide tours on an active construction site.
• Ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable.
• Ability to sit at a desk, working on a computer for an extended period of time.
• Professional standards of phone etiquette.

Qualifications: BA in History with 1 year of Experience

• Development experience, including direct solicitation with demonstrated success working with donors and prospects throughout the moves management process.
• An entrepreneurial spirit and desire to take on a leadership role on an evolving team.
• A strategic and creative thinker.
• Ability to speak and write compellingly about the organization’s funding and programmatic goals.
• Strong interpersonal communication skills.
• Professional, resourceful, and organized.
• Ability to work independently and as a team player, to take initiative, and prioritize multiple projects.
• Proficient in Microsoft Office.
• Proficient in using donor databases and prospect research tools to facilitate moves management.
• Experience with Salesforce and Donor Search (or similar).
• Interest in working in an ever-changing environment, with the commitment to grow rapidly, and the desire to work hard to create new and outstanding results.

Qualifications: BA in Sociology with 2 years of Experience

• Experience in fundraising, including individual donor engagement.
• Familiarity with best practices in prospect research, donor cultivation techniques, and database/records management, as well as a variety of fundraising strategies and methods.
• Facility with gathering and analyzing data and information to prepare reports and other materials.
• Collaborative, self-motivated individual with a strong customer service mindset and the flexibility and willingness to perform a variety of assignments.
• Ability to work independently with minimal supervision on a collaborative team.
• Excellent analytical, organizational, and communication skills, including strong writing and proofreading skills for donor mass communications, correspondence, and proposals.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to meet deadlines and manage multiple priorities with grace and humor, well-organized and detail-oriented.
• Raiser’s Edge, ResearchPoint, and IWave familiarity and experience.
• Ability to use required computer software (MS Word, Excel, PowerPoint, iWave, Raiser's Edge).
• Highest levels of personal and professional integrity with an ability to maintain confidential information concerning personal, financial, or medical matters.
• Strong cross-functional capacity to lead and participate in cross-functional teams to define issues and agree on processes, strategies, and outcomes.
• Collaborative work style and the ability to either take direction or work independently, as the Situation requires.
• Strong technical capacity to handle setup and train others to use current technology.

Qualifications: BS in Business Administration with 4 years of Experience

• Previous fundraising experience in a museum or similar setting.
• Proven track record of successfully stewarding donors.
• Experience with donor management systems/database.
• Experience managing special events.
• Proficiency in all Microsoft Office applications and experience using a customer relations management system, and the ability to learn new systems and adapt to emerging technologies.
• Ability to effectively present information and respond to questions from donors, groups of managers, clients, customers, and the general public.
• Experience with gift and pledge processing, prospect research, qualifying, reporting, donor acknowledgement, benefit, and recognition programs.
• Familiarity with the concepts, tools, and requirements of major gifts and annual campaigns.
• Outstanding written and oral communication skills, specifically, the ability to write creatively and persuasively.
• Conscientious and detail-oriented, and must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
• Excellent interpersonal skills, must be receptive to the ideas of others, and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
• Ability to manage multiple projects simultaneously and manage time effectively in a high-pressure environment.
• Natural ability to connect with people.
• Diplomacy and discretion, as well as a respect for and understanding of complex donor and Board relationships.
• Awareness of issues relating to access and inclusion, and the ability to build inclusive and accessible programs.

Qualifications: BA in Nonprofit Management with 7 years of Experience

• Knowledge of the UK fundraising environment and specifically the Fundraising Regulator, ICO, Data Protection Act, and GDPR.
• Cultural sensitivity and an understanding of and commitment to Amref’s mission, values, and strategic direction.
• Demonstrable and significant experience in delivering successful acquisition campaigns in individual giving fundraising.
• Relevant experience in strategic planning, target setting, and high-quality delivery in a team environment.
• Management of budgets and experience in allocating resources to deliver sustainable fundraising income.
• Experience using insight to support and deliver the strategic vision within a comparable organisation.
• A track record of using insight to inform evidence-based decision making.
• Experience in managing and evaluating effective agency and supplier relationships.
• Experience in using marketing and fundraising techniques effectively, with insight, professionalism, and sensitivity.
• Fluent in written and spoken English.
• A good understanding of supporter motivations and feelings, and the ability to translate this into engaging and responsive communications and content.
• Strong IT skills, particularly in Excel.
• Strong database skills to capture, analyse, and segment donors based on different criteria (experience using Raiser’s Edge is desirable, as is experience conducting a CRM review and migrating to a new system).
• Ability to develop and use strong metrics and KPIs to monitor and drive performance in a target-focused environment.

Qualifications: BA in Fundraising and Development with 9 years of Experience

• Progressive experience in a fund development environment.
• Capacity to and interest in building internal and external relationships.
• Willing to begin/continue their own learning in anti-racism/racial equity work and engage as part of a team active in student-first efforts, including trauma-informed and gender inclusive practices.
• Active listener with the ability to synthesize information and translate it into strategy and action plans.
• Self-motivation, accuracy, attention to detail, and the ability to set and meet deadlines.
• Employ an asset and inquiry-based approach to problem-solving and can work both independently and as part of a cohesive team.
• Aptitude for working closely with people from various artistic and administrative backgrounds.
• Curious, goal-oriented, committed to learning, and able to set and pursue priorities within a fast-paced office.
• Strong organization and planning skills with the ability to manage multiple projects simultaneously, respond to shifting priorities, and support multiple aspects of individual giving and its related communication needs.
• Strong verbal and written communication skills with the ability to adjust communication style to accommodate multiple audiences.
• Demonstrate a commitment to supporting a culture of collaboration, cooperation, and accountability.
• Ability to plan, facilitate, and approach meetings and projects with clearly articulated goals.
• Ability to navigate tense or challenging interpersonal dynamics in a manner that is centered on trust, respect, and shared vision with a bias toward effectiveness, integrity, and positive outcomes.
• Exceptional data management and computer skills.
• Proficient in Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Google Drive, and Asana.

Qualifications: BA in Social Work with 5 years of Experience