Job Summary: 

• Communicate with customers, make outbound calls to potential customers, and follow up on leads.
• Understand customers' needs and identify sales opportunities.
• Answer potential customers' questions, align meetings, and send additional information via email.
• Keep up with product and service information and updates.
• Create and maintain a database of current and potential customers.
• Explain and demonstrate features of products and services.
• Stay informed about competing products and services.
• Deliver a high Lead-to-Deal conversion rate using effective sales techniques while staying compliant with sales processes.
• Collect and share market insights to improve the sales process.
• Deliver the best in the market buying experience.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Lead Generation (Hard Skills)
• Needs Assessment (Soft Skills)
• Meeting Coordination (Soft Skills)
• Product Knowledge (Hard Skills)
• CRM Management (Hard Skills)
• Sales Techniques (Hard Skills)
• Market Awareness (Hard Skills)

Job Summary: 

• Successfully convert inbound leads into new stores on the app.
• Minimise store churn and optimise supply by providing effective aftercare.
• Manage Salesforce responsibilities and ensure accurate sales administration.
• Manage time effectively to ensure all sales and input targets are achieved.
• Contribute to team culture by engaging in various team activities.
• Qualify inbound leads, win inbound opportunities, and support in upskilling team members handling both outbound and inbound activities.
• Collaborate with the outbound sales team to ensure all leads are followed up on and closed promptly.
• Assist in the training and onboarding of new inbound sales specialists to ensure consistent high performance.
• Work closely with the Partner Management team and colleagues to improve workflows and overall efficiency.
• Collaborate with the Marketing team by providing feedback to enhance lead generation activities.

Skills on Resume: 

• Lead Conversion (Hard Skills)
• Churn Management (Hard Skills)
• Salesforce Administration (Hard Skills)
• Time Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Lead Qualification (Hard Skills)
• Training Support (Soft Skills)
• Workflow Improvement (Hard Skills)

Job Summary: 

• Handle the sales conversion process for Small & Medium Businesses.
• Develop and manage relationships within the Commercial segment on customers.
• Manage complex sales cycles and present to C-level executives the value of enterprise software.
• Forecast sales activity and revenue achievement while creating satisfied and referenceable customers.
• Demonstrate the product via video conferencing or on-site visit.
• Manage incoming requests (calls, emails, demos, live meetings) from prospects in the assigned territory.
• Help customers solve complex problems using modern internal tools and techniques.
• Work in inbound sales teams together with customer support and the training team.
• Involved in International Market Expansion.

Skills on Resume: 

• Sales Conversion (Hard Skills)
• Relationship Management (Soft Skills)
• Enterprise Sales (Hard Skills)
• Sales Forecasting (Hard Skills)
• Product Demonstration (Hard Skills)
• Territory Management (Hard Skills)
• Problem Solving (Soft Skills)
• Market Expansion (Hard Skills)

Job Summary: 

• Apply effective sales techniques and consistently achieve sales goals.
• Receive calls from at-risk customers and retain their membership.
• Quickly research customer inquiries and provide solutions.
• Support customers by providing recommendations to maximize service benefits.
• Proactively educate current and potential customers on services.
• Sustain positive customer relationships to ensure membership continuity.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Navigate through multiple technology systems to provide an exceptional member experience.
• Build and manage a dynamic sales team that gets excellent results.
• Conduct weekly team meetings and hit targets.

Skills on Resume: 

• Sales Techniques (Hard Skills)
• Customer Retention (Hard Skills)
• Research Skills (Hard Skills)
• Service Recommendation (Soft Skills)
• Customer Education (Soft Skills)
• Relationship Management (Soft Skills)
• Problem Resolution (Soft Skills)
• Tech Navigation (Hard Skills)

Job Summary: 

• Be the primary POC for all new merchants coming through various inbound lead sources.
• Clearly understand all merchants' requirements over the phone or email and propose a suitable solution or product.
• Perform effective online demos for merchants.
• Diligently follow up with inbound leads supported by subsequent email or phone communications.
• Completely own and execute end-to-end sales processes from connecting to merchants to starting transactions.
• Own and assist in a smooth onboarding experience for all new merchants.
• Ensure maximum conversion rates on various inbound lead sources.
• Cross-sell and up-sell merchants.
• Negotiate with clients on the sale of their property.
• Help clients choose the best route to ensure a quick sale of their property.
• Liaise with existing key partners as well as develop new strategic partnerships to help develop the business.

Skills on Resume: 

• Merchant Onboarding (Hard Skills)
• Requirement Analysis (Soft Skills)
• Online Demonstrations (Hard Skills)
• Lead Follow-Up (Hard Skills)
• Sales Process Management (Hard Skills)
• Conversion Optimization (Hard Skills)
• Cross-Selling (Hard Skills)
• Partnership Development (Soft Skills)

Job Summary: 

• Write and present proposals (mostly via phone and web presentations, some may also be in person, warranting travel) to prospects and existing clients.
• Support the senior-level account team to develop marketing strategies and recommendations, and conceptualize and implement tactics.
• Accept inbound calls from prospects and follow up with them throughout the sales cycle (no outbound solicitation).
• Assist the Senior Inbound Sales team with scheduling and serve as an administrator for the company's CRM.
• Call and schedule appointments with old leads.
• Study the features and benefits of online products and services, then match them to the prospect’s or client’s needs.
• Pitch in person the web marketing strategies developed for prospects.
• Call on new prospects regularly to convert them into new clients.
• Follow up with inbound prospects regularly by staying in contact, asking for referrals, finding new leads, and increasing the client base.
• Coach and advise small businesses and organizations on best-in-class online marketing strategies.
• Attain and exceed diverse sales goals.

Skills on Resume: 

• Proposal Presentation (Hard Skills)
• Marketing Strategy Support (Hard Skills)
• Inbound Call Handling (Hard Skills)
• CRM Administration (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Product Knowledge (Hard Skills)
• Client Conversion (Hard Skills)
• Business Coaching (Soft Skills)

Job Summary: 

• Achieve a target number of connects, conversion rate, bundle sell-in, and whole-home WiFi sell-in relative to budget.
• Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements.
• Accurately assess individual customer needs and issues to recommend appropriate features, benefits, and value of products while working to sell all lines of business relative to marketing campaigns and initiatives.
• Field inbound calls and make outbound calls with customers or potential customers expressing interest in products or services.
• Maintain the sales leads database and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers.
• Follow the sales call handling process to improve sales potential.
• Follow current company procedures, packages, and policies, and communicate competitive information acquired through customer interaction with the management team.
• Attend all mentorship and development meetings, including huddles, and participate with professional observations and feedback.
• Embrace company values and ensure all activity and communications entail respect, integrity, servanthood, and ownership.

Skills on Resume: 

• Sales Target Achievement (Hard Skills)
• Process Compliance (Hard Skills)
• Needs Assessment (Soft Skills)
• Inbound Outbound Calling (Hard Skills)
• Lead Database Management (Hard Skills)
• Sales Call Handling (Hard Skills)
• Policy Adherence (Hard Skills)
• Team Participation (Soft Skills)

Job Summary: 

• Make cold sales calls from databases and/or lists/referrals.
• Make sales calls from warm leads generated through various marketing channels and activities.
• Convert merchants within the sales funnel.
• Conduct post-sale calls and email follow-ups.
• Handle promotional or new product upsell, cross-sell, and service calls.
• Complete daily, weekly, and monthly reporting and feedback loops as required by management.
• Provide proactive feedback on suggested changes or improvements to scripting, sales, or service procedures that could improve business outcomes.
• Sign up merchants and assist them with the required documentation.
• Perform cold canvassing in line with monthly goals and target customer audiences.
• Facilitate warmed leads with the sign-up process and documentation.
• Uphold company standards and values at all times when representing the brand.
• Keep management informed by submitting activity and results reports, including daily call reports, weekly work plans, and monthly territory analysis.
• Monitor competition in the marketplace and share relevant insights.
• Take ownership and accountability for resolving customer complaints by investigating problems, offering solutions, and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.
• Monitor and evaluate conversion success and failure from the previous week, and identify solutions to improve failed conversions.

Skills on Resume: 

• Cold Calling (Hard Skills)
• Warm Lead Handling (Hard Skills)
• Sales Conversion (Hard Skills)
• Follow-Up Communication (Soft Skills)
• Upselling Cross-Selling (Hard Skills)
• Sales Reporting (Hard Skills)
• Merchant Onboarding (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Handle international inbound calls or Zoom calls with clients.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Handle price or schedule enquiries from previous and new customers and convert them into sales bookings.
• Upsell additional products and services to increase the value of initial service enquiries.
• Manage customer service issues and ensure all leads and service enquiries are actioned before the end of the business day.
• Oversee job scheduling and logistics in coordination with the operations manager.
• Report franchise and technician service issues to the head office.
• Coordinate technical enquiries that are beyond the scope of support.

Skills on Resume: 

• Inbound Calls (Hard Skills)
• Needs Assessment (Soft Skills)
• Relationship Building (Soft Skills)
• Complaint Handling (Soft Skills)
• Record Keeping (Hard Skills)
• Sales Conversion (Hard Skills)
• Upselling (Hard Skills)
• Scheduling (Hard Skills)