• Complete outbound calls based on the workflow priority of newly boarded merchants.
• Manage inbound phone queue shifting resources.
• Manage email coming into the implementations team.
• Manage complex scheduling for implementation specialists, paying close attention to available resources and the complexity of the install.
• Answer basic implementation or installation questions from clients.
• Call merchants at the time of the scheduled appointment, verify the account, and provide a warm handoff to the implementations specialist.
• Ensure merchants have all necessary equipment and configuration information prior to scheduling appointments.
• Communicate with various teams in order to have complete account information for implementation.
• Aid in special projects, including working with other departments to improve procedures and efficiency.

Skills: Call Management, Queue Handling, Email Coordination, Schedule Management, Client Support, Account Verification, Equipment Preparation, Cross-Team Communication

• Partner with pre-sales to design the scope of customized programs and be the communication point between operations and the pre-sales team to align on capabilities.
• Support cost model development with pre-sales, ensuring all operational costs are captured in the model.
• Review and approve with stakeholders, ensuring absolute accuracy of the client deliverables.
• Provide leadership with a risk assessment before SOW signature that gives full visibility to key operational risks and challenges the team and organization will be taking on.
• Launch and run the toll gate strategy and include client customizations.
• Develop the program implementation strategy with senior managers by documenting the project plan, process maps, RACIs, and keeping an active RAID log.
• Be responsible for determining POC design for the program and understanding when the organization needs to test end-to-end processes versus when the organization needs to follow a standard lab-only POC.
• Follow client imaging instructions, understand technical level requirements, and translate them into technical work instructions.
• Troubleshoot common image load failures and create a mitigation strategy with the customer.
• Be responsible for identifying program risks and partnering with the implementation manager to provide a completed staff work to leadership.
• Ensure a proper handoff between onboarding and the steady-state program operations team.
• Actively seek to improve processes, find and drive efficiencies across all programs, with a continuous goal of reducing cost and enabling a positive client experience.
• Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Establish a professional relationship with the customer and interface constantly to maintain accurate status reports and project reviews.
• Partner with the professional services team for infrastructure implementation with a basic understanding of infrastructure requirements and the ability to translate customer requirements into a technical action plan.
• Be responsible for the AAR for each onboarding activity.

Skills: Program Design, Cost Modeling, Risk Assessment, Strategy Development, Process Documentation, Technical Translation, Issue Resolution, Customer Engagement

• Serve as a leader and resource for the installation team members.
• Prepare customers for implementation.
• Conduct readiness reviews, ensuring all aspects of setup are complete.
• Establish guidelines and time frames to ensure a successful installation.
• Monitor all phases of the installation and escalate issues.
• Troubleshoot issues once implementation is complete.
• Document issues, ensuring they are not repeated in subsequent installs.
• Reinforce training to customers and guide training customer personnel.
• Participate in new release activities.
• Identify items that are outside the scope of a standard installation and participate in project activities related to those items.

Skills: Team Leadership, Customer Preparation, Readiness Review, Timeline Management, Issue Escalation, Problem Troubleshooting, Documentation Control, Training Support

• Participate in sales turnover meetings to schedule and determine the scope of the project.
• Participate in classroom and clinical or onsite training for new employees for new accounts.
• Ensure new employees complete and progress through their training program in accordance with Clinical Training Guidelines (CTG) and the training process.
• Assist with oversight of training team projects, including onboarding, scheduling, and performance.
• Follow the evaluation process by providing documentation demonstrating competencies for each trainee.
• Conduct quality assurance audits by observing scribe performance.
• Provide coaching to providers to ensure appropriate utilization of scribes.
• Facilitate provider and scribe workflow and rapport by providing guidance and recommendations during clinical training.
• Collaborate with client service management, implementation team, and site supervisor to establish the provider.

Skills: Project Scheduling, Employee Training, Onboarding Oversight, Performance Evaluation, Quality Auditing, Provider Coaching, Workflow Facilitation, Team Collaboration

• Identify and develop appropriate legal steps and the required documents for the implementation of domestic and foreign internal corporate activities.
• Draft, review, and manage filings for internal restructuring documentation, including the apostille and legalization process of foreign documents and annual report filings.
• Assist the lead implementation attorney in managing transaction execution.
• Review transactional documents and manage the Global Entity Management System for data integrity.
• Assist with the management of annual general meetings and the annual minutes of domestic and foreign entities.
• Manage corporate minute books.
• Manage the invoice process for corporate governance.
• Manage foreign qualifications and withdrawals of domestic and foreign entities.
• Support members of the transactional implementation team.
• Communicate frequently with internal constituents and external advisors, including international advisors.
• Prepare and review proprietary legal documents.
• Work with outside counsel to prepare foreign legal documents in a timely manner.
• Coordinate the documentation process with the schedules of Koch company leaders.
• Assist in the administration of the transactional SharePoint site.

Skills: Legal Documentation, Transaction Support, Data Management, Meeting Coordination, Record Keeping, Invoice Management, Compliance Oversight, Stakeholder Communication

• Be responsible for protecting, securing, and properly handling all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and unapproved disclosure of information that could result in harm to Ascensus or clients.
• Promote the expansion of Ascensus products in the marketplace.
• Be responsible for building and enhancing client relationships as it relates to custom product or service solutions, including new sales product follow-up.
• Provide technical and operational assistance to clients by responding to operational and technical questions related to IRA administration and other technology products and services.
• Coordinate the process for program changes, merging, terminating, or implementing products and services for clients while maintaining the appropriate level of task management and documentation.
• Manage relationships with clients to ensure customer retention.
• Work with the internal sales staff and technology support staff to consistently identify, meet, and exceed customer needs.
• Identify, review, and analyze discrepancies and questionable procedures within the unit and division and escalate for resolution.
• Maintain the integrity of information in all internal and external standard operating procedures and reference guides.
• Maintain or exceed team service level agreements.
• Recommend continuous improvements to processes identified through daily work with customers, internal teams, and vendors.
• Maintain a positive and professional manner at all times.
• Follow all department procedures, meeting assigned service standards.
• Recognize growth opportunities and streamline efficiencies.
• Provide management with feedback and solutions to avoid errors and provide better service.
• Assist the manager with product or service development.
• Support the development of the team by actively participating in team initiatives.
• Assist the team with special projects and handle other essential tasks.
• Attend training and development sessions.

Skills: Data Security, Client Relations, Technical Support, Process Coordination, Task Management, Issue Resolution, Continuous Improvement, Team Collaboration

• Conduct readiness reviews, ensuring all aspects of the setup are complete.
• Establish guidelines and time frames to ensure a successful installation.
• Monitor all phases of the installation and escalate issues.
• Interact with the project manager.
• Exercise the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoot issues during implementation.
• Document issues, ensuring they are not repeated in subsequent conversions.
• Actively coordinate, organize, and simultaneously run multiple projects.

Skills: Readiness Review, Timeline Management, Installation Monitoring, Project Coordination, Issue Escalation, Problem Troubleshooting, Documentation Control, Multi-Project Management

• Manage all aspects of the bulk ordering process, including taking and entering new orders into the order management system and managing customer satisfaction.
• Work in collaboration with other departments and vendors to make sure orders are delivered on time.
• Monitor vendor performance and evaluate all orders, providing all required approvals.
• Strive to meet or exceed delivery targets with a focus on constant improvement.
• Ensure inventory reconciliation of fare media assets.
• Facilitate, lead, or participate in business process and system improvements.
• Identify risks associated with the business and any potential impact on the operation.
• Be responsible for providing reporting and updates to the appropriate governance structures.
• Document processes and identify areas of improvement as they relate to the fare management key activities, as well as from lessons learned and best practices.

Skills: Order Management, Customer Satisfaction, Vendor Coordination, Delivery Optimization, Inventory Reconciliation, Process Improvement, Risk Assessment, Reporting Documentation

• Support other business units in the successful delivery of products and services.
• Troubleshoot all sales orders and assist in identifying and executing various enhancements to all management processes.
• Ensure compliance with all company and business policies and administer all open sales orders, ensuring appropriate order flow.
• Manage all communication with the sales department, process all customer orders and product shipments, and ensure optimal practices for all processes.
• Verify all order lines, prepare order reports, manage all orders, respond to all inquiries regarding order status, resolve all customer issues, and prepare efficient schedules for projects.
• Monitor and evaluate all order issues, resolve discrepancies in production metrics, and ensure accurate billing of all orders.
• Evaluate all weekly metrics, analyze all continuous improvement projects, and prepare reports for all requests.
• Monitor and process all returns according to financial requirements and ensure compliance with all reporting requirements.
• Develop and document functional business requirements to enable the identification and definition of detailed business requirements and use cases based on document review, discussion, and other capturing methods.

Skills: Order Processing, Policy Compliance, Sales Coordination, Customer Support, Issue Resolution, Metrics Analysis, Continuous Improvement, Requirements Documentation

• Develop a deeper understanding of Wilson Language Training (WLT) programs and how they are to be implemented within schools and districts.
• Explore and become familiar with education databases and their functionality, for example, the Plan Management Module (PMM) in the customer relations management system, SharePoint (OWL), Wilson Academy (WA), and the Wilson Professional Community (WPC).
• Prepare background documentation and district profiles for implementation team members.
• Be responsible for the creation of all training sessions and online course enrollments associated with customer-accepted literacy plans and in-district trainings.
• Be responsible for the timely communication of registration information to administrators and trainers, including but not limited to literacy specialists, on-call trainers, in-district trainers, and partner trainers.
• Be responsible for entering trainers’ scheduling information into the service calendar, maintaining the resource schedule, and reporting the resource schedules.
• Offer and track training opportunities offered to on-call trainers.
• Be responsible for the efficient and timely shipment of training literature for all contracted professional learning events.
• Effectively communicate with all members of the implementation teams, including but not limited to the implementation administrators, literacy specialists, literacy advisors, and on-call trainers.
• Provide administrators with confirmation of upcoming professional learning services and the delivery of the related literature.
• Be responsible for the reconciliation of enrollment information in the Learning Management System (LMS).
• Create and maintain customer and account records in the WLT database.

Skills: Program Knowledge, Database Management, Documentation Preparation, Training Coordination, Registration Communication, Schedule Management, Literature Distribution, Record Maintenance

• Manage the implementation of projects and customers closed by the sales team, supported, prioritizing effort based on maximizing total impact on team productivity, profit, and customer satisfaction, or by the sales manager.
• Proactively assess solution specifications in light of changing customer requirements and recommend solution changes that optimize value for both the customer and the firm.
• Continually gauge customer satisfaction among key customer project stakeholders.
• Develop success metrics, including ROI, adoption, and business process impacts, and present these to customer project stakeholders in a compelling fashion.
• Coordinate closely with internal sales, sales support, and service resources by communicating project status and success metrics.
• Meet assigned targets for profitable sales growth in assigned product lines, market areas, channels, or teams supported, including growth expectations for add-on sales of products and services with customers supported.
• Provide coaching and professional development to team member sales associates to enhance their product knowledge, technical acumen, and technical sales skills.
• Collaborate with sales to ensure these opportunities are effectively covered and advanced.
• Monitor customer support for technical solutions implemented and alert the sales and account teams to potential customer satisfaction threats or competitor activity.
• Support and be involved in the initial sales process.
• Assist in outlining the initial environment and products or services.

Skills: Project Implementation, Solution Assessment, Customer Satisfaction, Success Metrics, Sales Coordination, Revenue Growth, Team Coaching, Technical Support

• Manage initial client onboarding. 
• Be responsible for actual onboarding tasks.
• Compiling and leading scheduled technology reviews with program clients.
• Perform and/or support on-site technical support.
• Develop, maintain, and perform administrative duties.
• Continually advise clients on technology trends and opportunities within their environments.
• Facilitate meetings and strategic planning sessions with clients.
• Maintain ongoing client satisfaction, retention, and account expansion for accounts.
• Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.
• Coach, mentor, motivate, and supervise/professional services team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the team and the offering.

Skills: Client Onboarding, Technical Support, Technology Reviews, Administrative Management, Strategic Advising, Account Management, Team Leadership, Relationship Building

• Facilitate setup components with other departments and vendors via tools, standard processes, and non-standardized discussions.
• Set up client and product information in daVinci’s product platforms.
• Review and complete necessary forms specific to an implementation task or project.
• Conduct product functionality testing.
• Review card, carrier, and program design artwork for appropriate, logical flow and marketing compliance.
• Engage in internal team projects, contributing ideas and completing assigned action items.
• Identify opportunities for process efficiencies and operational improvements.
• Be responsible for contacting clients, in-house, and field personnel via telephone, email, and written correspondence.
• Work with internal departments to acquire the necessary information for clients.
• Troubleshoot contact, reporting, and setup issues.

Skills: Process Facilitation, Data Entry, Form Completion, Product Testing, Design Review, Team Collaboration, Process Improvement, Issue Troubleshooting

• Provide client-facing liaison for features from the start to the end of each mini project.
• Collaborate closely with the current implementation coordinator and other teams across the business.
• Work to meet business objectives and find creative approaches to ensure these are met.
• Manage backlog of work, prioritize, and organize time to deliver these in the most effective way possible.
• Implement, test, and troubleshoot value-added features using basic technical programming functions.
• Produce documentation to support features, including information and help guides.
• Offer feature demos to help with the sale of features.
• Effectively manage the implementation during the onboarding cycle while partnering with both client and internal or external team members.

Skills: Client Liaison, Team Collaboration, Objective Alignment, Work Prioritization, Feature Implementation, Documentation Development, Demo Presentation, Onboarding Management

• Collect requirements from different departments in the hospital.
• Document the requirements as per the standard templates.
• Configure application data as per the client's requirement.
• Customize the application workflow as per the client's requirements.
• Explain business requirements to technical teams.
• Conduct demos, trainings, and user acceptance tests.
• Adhere to company processes and policies.
• Follow the detailed checklists provided for most of the operational work.
• Coordinate with the technical team on changes to aircraft configurations.

Skills: Requirement Gathering, Documentation Preparation, Data Configuration, Workflow Customization, Requirement Translation, User Training, Process Compliance, Team Coordination

• Lead onboarding process for employers, including presenting the options and working with assigned employers to select the best plan design and product setup to meet their needs, articulating the implications and customer experience of their go-forward design, and conducting training on the use of the product.
• Demonstrate and present how HSA, FSA, and HRA products will function within the chosen plan design or configuration.
• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leveraging internal SMEs to drive and deliver on quality execution.
• Be responsible for overall employer onboarding success, ensure employers have a positive experience, are engaged and satisfied with products and services, and are poised to expand their engagement with HSA Bank.
• Manage implementation by developing and maintaining a detailed project plan for each assigned employer, with sign-off by the partner at the onset, throughout various components, and upon completion.
• Identify process improvement opportunities, initiate corrective action, and partner with internal SH and LOBs to implement.
• Create and maintain documentation, policies, and procedures for assigned tasks.
• Be responsible for successful performance on account-specific performance guarantees with associated financial penalties.

Skills: Onboarding Management, Product Demonstration, Solution Development, Client Engagement, Project Planning, Process Improvement, Documentation Management, Performance Accountability

• Manage the purchase ordering process within operations and revenue teams.
• Support account tasks such as data entry, ad hoc reporting, scheduling, cross-departmental communications, and maintenance of accounts and systems.
• Assist with installation scheduling for operations and field teams.
• Identify issues and provide suggestions and efficiencies to improve implementation documentation and processes.
• Work closely with the manager and team to complete special projects on a case-by-case basis.
• Define project scope, goals, and deliverables that support business goals in collaboration with management.
• Monitor the E-auto warehouse for inventory accuracy.
• Provide options for customized billing to new clients.
• Communicate with clients to introduce and provide a status of their equipment order.
• Work closely with the project managers and consultants to help manage and track projects.
• Create and format project documentation such as project plans, client presentations, and operations manuals.
• Participate in client-facing meetings, including preparation, agenda, and meeting notes.
• Organize and coordinate events such as induction programs, travel booking, organizing meetings, and budget planning.
• Collect and collate data for weekly project updates.
• Coordinate material production for client-focused meetings.

Skills: Order Management, Data Entry, Schedule Coordination, Process Improvement, Inventory Monitoring, Client Communication, Project Documentation, Event Coordination

• Provide support to the partner development teams.
• Support assigned client account teams while providing excellent customer service.
• Communicate and enter promotion specifications and details internally.
• Manage multiple work streams internally among multiple teams and departments.
• Manage timelines of assigned projects.
• Develop, implement, and manage processes.
• Collaborate across departments to streamline projects and task hand-offs.
• Monitor all activities that are part of Renaissance product implementations with a focus on licensing, setup, and rostering of products.
• Provide customers with guidance and assistance during provisioning and setup to ensure a strong onboarding experience.
• Coordinate with internal teams to advance a customer through the deployment process.
• Collaborate with the team to identify ways to improve processes, drive efficiencies, and increase automation.
• Document all interactions with the customer for the company database reference.
• Engage and communicate with customers, setting expectations.
• Create and maintain project documents such as delivery trackers.
• Undertake delivery activity to ensure milestones are hit.
• Manage third parties and associated deliverables.
• Capture data such as missed appointments or early life failures.

Skills: Account Support, Customer Service, Promotion Management, Timeline Management, Process Development, Cross-Department Collaboration, Onboarding Assistance, Project Documentation

• Codify documents with knowledge in determining the proper classification of accounting codes and expenditure codes.
• Rectify discrepancies by checking all possible sources of disagreement, reconstructing probable actions, recognizing the effect on other accounts, and preparing correction documents.
• Compose statements and reports that require the utilization of a variety of sources.
• Post financial information to journals and ledgers.
• Help with G/L account reconciliation and month-end closing, and other ad hoc projects.
• Process daily invoices or credits, apply cash receipts, and help with the collection of past due balances.
• Build and maintain new relationships throughout the entire post-sale new business process by leading multiple parties through the process, setting expectations, and effectively responding to questions, issues, and problems, following up on outstanding items.
• Handle a full caseload of mostly smaller asset clients with varying complexities.
• Identify, analyze, design, and quarterback implementation in a time-sensitive environment.
• Maintain client unemployment contact names, telephone numbers, fax numbers, email addresses, corporate or mailing addresses, state account numbers, federal employment identification numbers, and power of attorney documents.
• Establish and maintain state account numbers, federal employment identification numbers, and power of attorney to process unemployment matters for clients.
• Verify power of attorney status with state agencies or contacts.
• Resolve document issues with state agencies.

Skills: Code Classification, Discrepancy Resolution, Report Preparation, Ledger Posting, Account Reconciliation, Invoice Processing, Client Management, Document Verification

• Plan, organize, coordinate, and follow up on necessary actions and steps to ensure hardware implementation related to contracted proactive solutions services into customer infrastructure, for example, vehicles, IT systems, and processes.
• Develop, update, and execute training for installation providers, installation partners, and fleet customers to ensure know-how transfer, proper application of necessary processes, and adequate use of available systems and tools.
• Support technical questions and ensure knowledge transfer with the established installation network.
• Audit established installation partners or providers and ensure the installation service level meets market needs by optimizing processes and developing new installation partners.
• Take active and hands-on actions in field troubleshooting, including mounting and dismounting hardware, to support service desk activities.
• Participate actively in making a difference and changing the way of approaching customer needs.
• Order, track, and configure customer accounts and hardware to ensure a successful rollout for new enterprise and mid-market customers.
• Write, revise, and improve customer documentation and training materials to adapt to changes in products and customer needs.
• Establish a positive rapport with customers through training and support throughout implementation.
• Conduct effective webinar-style training sessions for new customers while maintaining a high level of positive feedback.
• Stay up to date on product improvements and company policies.

Skills: Hardware Implementation, Training Delivery, Technical Support, Process Auditing, Field Troubleshooting, Account Configuration, Documentation Development, Customer Training

• Experience in direct customer-facing and implementation delivery.
• Basic understanding of HTML, CSS, and JavaScript.
• Basic understanding of APIs (application programming interfaces).
• Excellent oral and written communication skills.
• Ability to quickly learn new concepts and technologies.
• Ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Analytical and problem-solving aptitude.

Qualifications: BS in Information Technology with 3 years of Experience

• Experience working in the non-profit sector or with federally funded educational exchange programs.
• Experience presenting to large and diverse audiences.
• Previous customer service experience.
• Experience in database and spreadsheet management.
• Knowledge of the TESOL field.
• Familiarity with accounting procedures and policies.
• Outstanding interpersonal, oral, and written communication skills with the ability to interact and communicate positively with a diverse clientele, including university administrators, membership organizations, program participants, and government employees.
• Demonstrated effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Strong organizational and time management skills.
• High level of attention to detail and ability to multitask based on the evolving needs of multiple stakeholders.
• Excellent writing and editing skills.
• Proficiency in Microsoft Office Suite, Google software applications, and social media platforms, with an emphasis on Google apps.
• Ability to independently establish objectives, plan, direct, and evaluate all aspects of work projects.

Qualifications: BA in Business Administration with 5 years of Experience

• Experience in a project manager role.
• Experience with stakeholder management.
• Prior Power BI experience.
• Beverage alcohol industry experience.
• Excellent written, verbal, presentation, and communication skills.
• Excellent attention to detail, quality, and follow-through, with commitment to continuous improvement and the elimination of performance variability.
• Skilled in Microsoft Excel and PowerPoint.
• Aptitude for problem analysis and problem solving.
• Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem-solving.
• Proactive work style and creative problem solver who can handle multiple projects, demonstrating a strong work ethic.

Qualifications: BS in Computer Science with 7 years of Experience

• Experience in the automotive industry.
• Experience with Salesforce.
• Experience working directly with customers.
• Experience managing projects with customers.
• Implementation coordinator experience.
• Experience presenting both to groups and one-on-one.
• Proficient in Microsoft Office Suite.
• Demonstrated communication skills.
• Ability to communicate effectively over the phone.

Qualifications: BA in Communications with 4 years of Experience

• Previous Employee Navigator experience.
• Excellent customer service experience.
• Employee benefit experience, including ancillary lines.
• Knowledge of current benefits legislation, including the ACA.
• Understands the implications of situations and uses sound judgment when deciding what to do.
• Interpersonal skills with a strong sense of urgency.
• Strong attention to detail.
• Expert Excel and Access skills.
• Strong oral and written communication skills.
• Be able to identify problems, develop resourceful solutions, and possess the ability to prioritize to meet deadlines.

Qualifications: BS in Industrial Engineering with 6 years of Experience

• Previous experience in project coordination or customer onboarding.
• Experience in customer relationship management.
• Intermediate knowledge of Excel.
• Knowledge of CRM systems, Salesforce.
• Strong communication skills and professionalism, be able to explain and summarize information verbally and in writing clearly and concisely.
• Ability to gather and analyze information, anticipate and recognize problems and opportunities.
• Ability to work autonomously and within a team.
• Capacity to be proactive and independently prioritize, schedule, and complete multiple tasks while meeting time demands and changing priorities.

Qualifications: BA in Project Management with 2 years of Experience

• Experience in an Insperity payroll administrative support role or job-related field with an emphasis on multitasking.
• Customer service experience in a team environment
• Proficient use of Microsoft Office programs, including Word and Excel at an intermediate to advanced level, and demonstrated ability to learn other application programs. 
• Proficient use of Insperity systems.
• High attention to detail and methodology for confirming accuracy in all tasks.
• Effective written and verbal communication skills.
• Proficient in handling multiple projects/activities in an efficient and timely manner.
• Effective and efficient problem-solving.
• Ability to enable a positive customer service experience through effective, professional, timely communication to clients and team members.

Qualifications: BS in Management Information Systems with 4 years of Experience

• Experience in a customer service role
• Experience with self-funded insurance 
• Excellent customer service skills with internal and external contacts, with a desire to exceed customer expectations
• Excellent troubleshooting skills
• Excellent oral and written communication skills
• Proficient analytical skills
• Good organizational skills
• Ability to work well under pressure and multitask
• Ability to work with a diverse group of people professionally and effectively
• Must be detail-oriented with the ability to manage work independently.

Qualifications: BA in Organizational Leadership with 6 years of Experience

• Experience in delivering client-focused solutions based on customer needs.
• Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals.
• Experience in client-focused solutions and project management roles.
• Previous healthcare industry experience.
• Experience working with cross-functional teams such as sales, operations, and IT.
• Implementation experience with software IT integration, specifically EDI.
• Highly organized and collaborative while maintaining sharp attention to detail.
• Excellent time and project management skills, always looking to improve inefficient processes.
• Exceptional communication skills, both verbal and written.
• Excellent listening, negotiation, and presentation abilities, with the ability to follow through on client commitments and corrective actions.
• Strong internal and external communication skills, both verbal and written.
• Strong Microsoft Office skills.
• Ability to work effectively with customers.
• Ability to read and understand various process flows and procedures.
• Be able to multitask and prioritize among competing tasks, manage time efficiently, and adhere to deadlines.
• Be able to work a five-day schedule and additional hours beyond the regularly scheduled shift to cover vacancies.
• Be able to sit or stand for two hours at a time.
• Be able to operate computers and phones to support position requirements.

Qualifications: BS in Software Engineering with 8 years of Experience

• Change implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Experience exposure to Wells Fargo Commercial Card System.
• Treasury services experience.
• Financial services experience.
• Knowledge and understanding of commercial card, MasterCard, or Visa products.
• Advanced Microsoft Office skills.
• Strong project management skills, including the ability to handle multiple projects concurrently.
• Strong, clear, and concise written and oral communication skills.
• Good attention to detail and accuracy skills.
• Ability to work in a fast-paced, deadline-driven environment.

Qualifications: BA in Supply Chain Management with 9 years of Experience

• Experience with the principles and practices of human resource management, including behavioral techniques, planning, forecasting, and organizational development.
• Knowledge of the principles and practices of human resources, including behavioral techniques, planning, forecasting, organizational development, etc.
• Knowledge of work simplification methods.
• Knowledge of the methods used in the preparation of charts, graphs, and tables.
• Knowledge of the methods of general report writing.
• Understanding of the organizational structure and functions of the assigned agency.
• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Knowledge of state budgetary procedures relating to positions, salaries, and personnel practices.
• Versed with the laws, rules, policies, and procedures governing the Federal Grant Administration.
• Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
• Ability to analyze and determine the applicability of data, to conclude, and make appropriate recommendations.

Qualifications: BS in Health Information Management with 7 years of Experience

• Experience in onboarding customers or providing customer support and services.
• Implementation experience with educational technology products.
• Experience as a trainer, teacher, or coach as a remote worker.
• Proficient Excel experience, including working with CSV files, ability to complete lookups, create pivot tables, and manipulate data files.
• Knowledge of Interoperability systems and Salesforce.
• Excellent oral and written communication skills, organizational skills, and ability to manage multiple tasks at the same time.
• Effectiveness in interacting with state-level, educational service cooperative, and/or school district decision makers.
• Ability to work with small, flexible, cross-functional teams to set measurable goals and meet or exceed them.
• Ability to meet all defined implementation coordinator performance standards.

Qualifications: BA in Human Resource Management with 3 years of Experience

• Experience in health technology development and/or management in sub-Saharan Africa.
• Work experience in a developing country
• Experience with neonatal and/or maternal health projects
• Experience working with, training, and leading a multi-national / multi-disciplinary team
• Experience in the development and implementation of BME technician mentorship and quality improvement initiatives
• Advanced knowledge of the Microsoft Office suite
• Knowledge of managing budgets and developing financial plans
• Excellent leadership skills, with proven ability to motivate and coordinate effectively with diverse individuals and stakeholders to achieve results
• Excellent critical thinking skills and a high comfort level in making independent decisions
• Advanced problem-solving skills
• Strong organizational and time management skills
• Strong data analysis skills
• Strong verbal and written communication skills
• Adept at problem-solving, creating contingency plans, and handling issues 
• Strong client service orientation and attention to detail
• Adept in the implementation of training programs and materials
• High proficiency and comprehensive knowledge of project management, including the proven ability to predict and evaluate potential risks and to create solutions before they arise
• Ability to develop and initiate new strategies
• Ability to work well under pressure and manage projects simultaneously
• Ability to work independently and as part of a team to meet expected deadlines and schedules
• Ability to develop complex or multiple program partnerships and funding sources
• Ability to oversee and direct staff
• Ability to effectively work in a team environment, with active participation, follow-through, and excellent interpersonal, collaboration, and negotiation skills
• Ability to work under a deadline with flexibility, tact, good judgment, discretion, and take initiative

Qualifications: BS in Systems Engineering with 10 years of Experience

• Experience in a project coordination or implementation role with experience managing multiple, simultaneous client projects (SaaS environment)
• Previous imaging/healthcare/dental experience or experience in a healthcare/dental environment
• Understands complex and unique use-cases and works to develop customized recommendations and software adoption to increase client efficiency
• Understanding of imaging software/hardware and integrations
• Highly organized, self-starter with exceptional attention to detail and accountable to deadlines
• Strong organizational skills are imperative, as are strong written and oral communication skills
• Solid interpersonal skills to assist in dealings with a wide range of client personalities
• Ability to work independently or as a collaborative team member
• Ability to quickly learn new software

Qualifications: BA in International Relations with 5 years of Experience

• Certificate IV or Diploma in WHS.
• Experience in project coordinating.
• Strong proven customer service experience in a customer service role.
• Strong experience in the work health and safety industry.
• Outstanding organisational skills with the ability to multitask.
• Solid computer literacy and an interest in technology.
• Well-developed presentation skills with the confidence to train clients on software.
• Excellent written and verbal communication skills.
• Ability to work across multiple projects at one time, meeting deadlines and taking an innovative approach to problem-solving.
• Willingness and proven ability to learn new software systems and products.

Qualifications: BS in Data Analytics with 4 years of Experience

• Digital marketing technology (martech) implementation experience, including Google Ad Manager, ad tag creation, and pixel implementation.
• Project and budget management experience.
• Life sciences, healthcare technology, or other relevant experience.
• Proficient in Microsoft Suite applications.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Ability to work independently as well as part of a team.
• Ability to manage multiple priorities and deadlines.

Qualifications: BA in Public Administration with 3 years of Experience

• Business process outsourcing (BPO) experience.
• Experience in the customer service industry 
• Previous experience in healthcare 
• Experience in project management/account management 
• Microsoft Office/PC literacy and keyboard proficiency.
• Excellent written and verbal communication skills.
• Strong attention to detail, focused, well-organized, and able to handle multiple projects at hand.
• Be able to manage time effectively and work independently.
• Be able to communicate ideas concisely and work with key team members.
• Ability to manage conflict and is adaptable to change.
• Be able to analyze and report data and figures, and initiate process improvement.

Qualifications: BS in Operations Management with 7 years of Experience

• Experience working in a corporate business setting
• Previous payment processing experience 
• Previous quality control experience within the retail sector experience 
• Knowledge of Implementation and Project Management Processes
• Strong working knowledge of PC-based business software, including Microsoft Outlook. Excel, Word, and PowerPoint
• Proficient in Microsoft Office Word, Excel, and Outlook
• Strong communication skills, with the ability to liaise effectively with various departments and internal stakeholders
• Ability to set their own objective and drive results
• Ability to take little direction and achieve quality results independently.
• Be able to prioritize and execute tasks in a high-pressure environment.

Qualifications: BA in Marketing with 5 years of Experience

• Experience with desktop computer hardware and software, setup, configuration, and MS SCCM imaging.
• Experience working in Software as a Service (SaaS), legal, or legal tech industry
• Project management experience.
• Solid knowledge of MS Office, MS Excel 
• Familiar with investments and financial transactions
• Excellent problem-solving and management skills.
• Strong organizational skills and one must be able to communicate at all levels within the company effectively.
• Significant technology and computer skills, including above-average typing skills
• Be able to find timely solutions to complex issues.
• Be able to keep up with high demands in a fast-paced environment.

Qualifications: BS in Engineering Management with 7 years of Experience

• Experience in IT, computer science, and related industry, and equivalent training and educational experience.
• Experience in complex digital build or implementation projects with various stakeholders.
• Experience in relevant issues such as system roll-outs, technology upgrades, sustainability, community transformation, waste management, and recycling.
• Knowledge in artificial intelligence, machine learning, and data annotation technologies.
• Familiarity with computer vision, including data annotation such as polygon and semantic labeling.
• Familiarity with different types of labeling tools, such as QGIS, Prodigy, and similar tools.
• Skilled in doing research and assessing tools, software, and other resources for use in data labeling operations and related work.
• Skilled at documentation of processes and procedures.
• Excellent communication skills, including a history of establishing credibility with a wide range of stakeholders and empathy for gathering user feedback.

Qualifications: BA in Economics with 8 years of Experience