HOTEL MAINTENANCE ENGINEER RESUME EXAMPLE

Job Summary: 

• Meets and exceeds customer and team member expectations by providing service and teamwork
• Provides value-added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
• Communicates effectively with customers, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers 
• Handles difficult situations effectively
• Meets Sunridge service standards
• Performs other duties to provide service and teamwork
• Responds to both customer and hotel staff reports of non-functioning immediately
• Maintains problem log book to record the equipment in need of repair and prioritizes accordingly
• Maintains the room in optimal operating condition by performing repairs 
• Understands and implements preventative maintenance
• Prepares preventative maintenance cart for use each day

Skills on Resume: 

• Customer Service (Soft Skills)
• Teamwork (Soft Skills)
• Communication (Soft Skills)
• Conflict Resolution (Soft Skills)
• Service Standards (Soft Skills)
• Equipment Repair (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Task Prioritization (Hard Skills)

Job Summary: 

• Repairs televisions, phones, radio clocks, etc.
• Replaces or repairs damaged bathroom fixtures and executes general plumbing 
• Maintains the overall appearance of the room, replaces broken mirrors, hangs fixtures, does touch-up, and paints
• Repairs and maintains the room's ventilation/heating/air conditioning system
• Uses both power and hand tools regularly in a safe and efficient manner
• Performs preventative maintenance throughout the hotel as well, including both the front and the back of the house, interior, and exterior
• Maintains the condition of the lobbies and other areas
• Repair furniture and decorations 
• Repairs carpet, marble, tile, vinyl, paint, etc.
• Repairs and maintains all hotel equipment
• Repairs and replaces windows and mirrors
• Maintains the exterior of the building and grounds 
• Attends schools or seminars to remain current on proper techniques

Skills on Resume: 

• Electronics Repair (Hard Skills)
• Plumbing (Hard Skills)
• Painting (Hard Skills)
• HVAC Maintenance (Hard Skills)
• Tool Operation (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Furniture Repair (Hard Skills)
• Exterior Maintenance (Hard Skills)

Job Summary: 

• Performs routinely scheduled preventive maintenance (PM) activities throughout the property, including guest rooms, grounds, public areas, and meeting rooms
• Performs basic maintenance and repairs as assigned based on the individual's ability, experience, skill level, and training
• Escalates unresolved issues to other engineers or management to complete repairs and provide a high level of guest satisfaction
• Resolves guest complaints within the scope of authority and refers the matter to management
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Responds to guest and internal requests for service/repair as assigned
• Uses a computer to receive work orders and record work performed
• Keeps timely and accurate records
• Performs preventive maintenance on tools and maintains all tools and equipment used in the performance of the job
• Keeps tools orderly and in good working order
• Inspects, maintains, repairs, and replaces parts found throughout the property, such as machinery, repair/cleaning of drains, replacing light bulbs and filters, etc.

Skills on Resume: 

• Preventive Maintenance (Hard Skills)
• Basic Repairs (Hard Skills)
• Issue Escalation (Soft Skills)
• Complaint Resolution (Soft Skills)
• Incident Reporting (Soft Skills)
• Service Response (Soft Skills)
• Computer Skills (Hard Skills)
• Recordkeeping (Hard Skills)

Job Summary: 

• Make repairs to the hotel air conditioning system, including changing filters, cleaning coils, and replacing motors.
• Perform preventive maintenance on all equipment (i.e., boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.).
• Take the required readings on the equipment.
• Test the cooling tower and record readings.
• Replace and program televisions 
• Replace light switches, receptacles, light bulbs, and fixtures.
• Perform plumbing repairs (i.e., clogged drains, copper pipe, change washers, change handles, drain fittings, etc).
• Understand and be able to read blueprints and wiring diagrams.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment.
• Maintain, repair, and keep preventive maintenance records.
• Perform and maintain work to local, state, and Federal codes.
• Test, clean, and repair swimming pools and spas.
• Repair and finish sheet rock.
• Repair all types of wall coverings.
• Repair and program the hotel's electronic lock system.

Skills on Resume: 

• AC Repair (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Reading Equipment (Hard Skills)
• Tower Testing (Hard Skills)
• TV Programming (Hard Skills)
• Electrical Repair (Hard Skills)
• Plumbing (Hard Skills)
• Blueprint Reading (Hard Skills)

Job Summary: 

• Use the Lockout/Tagout system before performing any maintenance work.
• Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
• Ensure that all flammable materials are stored in OSHA- and EPA-approved containment devices.
• Respond and attend to guest repair requests.
• Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Identify, locate, and operate all shut-off valves for equipment.
• Maintain proper maintenance inventory and requisition parts and supplies
• Record information for unfinished calls into a “pass-on logbook” before a shift change.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures to avoid injury.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them 
• Handle sensitive issues with team members and/or guests with tact, respect, diplomacy, and confidentiality.

Skills on Resume: 

• Lockout Tagout (Hard Skills)
• Equipment Preparedness (Hard Skills)
• Flammable Storage (Hard Skills)
• Guest Service (Soft Skills)
• Tool Maintenance (Hard Skills)
• Hazard Reporting (Soft Skills)
• Valve Operation (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Accountable for the training of all Engineering staff, oversee projects filling all line positions promptly, the accurate and timely completion of paperwork, and the understanding and enforcement of company policies.
• Ensure that room maintenance requests are handled promptly and courteously. 
• Follow up on all alarms immediately to determine the exact location and cause. 
• Determine emergency status and repair projects.
• Ensure engineering staff adheres to Loss Prevention guidelines. 
• Supervise and appoint a variety of contractors and existing staff on a number of projects. 
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
• Create and adhere to the annual budget for the department.
• Develop and implement preventive maintenance programs for all hotel equipment.
• Coordinate periodic inspection of all safety systems.

Skills on Resume: 

• Staff Training (Soft Skills)
• Project Oversight (Hard Skills)
• Paperwork Management (Hard Skills)
• Policy Enforcement (Hard Skills)
• Maintenance Response (Soft Skills)
• Emergency Handling (Soft Skills)
• Contractor Supervision (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with Prism standards, by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and a correct name tag when working.
• Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and other team members.
• Completes minor repair work orders such as replacing ceiling tiles, filters, light bulbs, patching vinyl, etc, to maintain the hotel and keep product quality to standard.
• Paint and finish furniture and fixtures in guest rooms
• Respond quickly to guest requests in a friendly manner. 

Skills on Resume: 

• Service Orientation (Soft Skills)
• Attendance Reliability (Soft Skills)
• Personal Grooming (Soft Skills)
• Standards Compliance (Hard Skills)
• Guest Courtesy (Soft Skills)
• Minor Repairs (Hard Skills)
• Painting Skills (Hard Skills)
• Guest Response (Soft Skills)

Job Summary: 

• Follows up to ensure guest satisfaction.
• Perform periodic maintenance on HVAC units to include lubricating motors, replacing motors and filters, cleaning coils, replacing thermostats, compressors, and other related components.
• Repair leaks, replace damaged fixtures.
• Monitor Fire Alarm and Life Safety systems, to be fully informed of the system operation and to handle emergencies involving the systems.
• Have a working knowledge of fire sprinkler and emergency power systems.
• Be available for any emergencies and act in an engineering capacity to protect guests and team members and preserve the building and its systems during the emergency.
• Act as quickly and responsibly as possible to return the building to its normal operating status.
• Be aware of all existing departmental Job Safety Analyses and strive to work in an accident-free manner and to create a safe work environment for others.

Skills on Resume: 

• Guest Follow-up (Soft Skills)
• HVAC Maintenance (Hard Skills)
• Fixture Repair (Hard Skills)
• Fire System Monitoring (Hard Skills)
• Sprinkler Knowledge (Hard Skills)
• Emergency Response (Soft Skills)
• System Restoration (Hard Skills)
• Safety Awareness (Soft Skills)

Job Summary: 

• Continuously look for conditions that may endanger team members and/or guests of the hotel and take immediate action to correct any hazardous conditions found.
• Document all work performed and record all parts used and parts needed.
• Take equipment readings, meter readings, and maintain logs in a legible and orderly manner.
• Perform routine repairs and assist the Director on major repairs of all hotel equipment, inclusive of small appliances, kitchen equipment, laundry equipment, boilers, plumbing, pool equipment, HVAC, hand and power tools.
• Do a property tour, checking lights in lobby areas and room corridors for proper lighting and temperature.
• Check work orders and maintain status. Finish work orders in the time allotted and inform the Director of any missed deadlines.
• Check availability on guest rooms for completion of work orders and communicate effectively with Guest Services.
• Do a close-down routine (i.e, check banquet doors, lights, patio doors, and cut off pre-function lights at the end of shift) after each shift 
• Complete all paperwork at the end of the shift.

Skills on Resume: 

• Hazard Correction (Soft Skills)
• Work Documentation (Hard Skills)
• Equipment Readings (Hard Skills)
• Routine Repairs (Hard Skills)
• Property Inspection (Hard Skills)
• Work Order Management (Hard Skills)
• Guest Communication (Soft Skills)
• Shift Close-down (Hard Skills)

Job Summary: 

• Performs preventative maintenance and upkeep on a scheduled basis inside and outside of the hotel.
• Reports work completed daily for the supervisor.
• Completes minor maintenance and repair work, such as replacing ceiling tiles and light bulbs, patching walls, replacing air filters and belts, etc.
• Checks electrical systems, such as air conditioning controls, television sets, lighting systems, and makes minor repairs.
• Checks and makes minor repairs to general plumbing systems and fixtures, such as pipelines, toilets, sinks, and kitchen and laundry equipment.
• Refurbishes furniture and fixtures in guest rooms, including cabinets, tables, chairs, doors, windows, and counters. 
• Paints and finishes furniture and figures
• Responds quickly to guest requests in a friendly manner. 
• Follows up to ensure guest satisfaction.
• Provides a professional image at all times, through appearance and dress.

Skills on Resume: 

• Preventive Maintenance (Hard Skills)
• Daily Reporting (Hard Skills)
• Minor Repairs (Hard Skills)
• Electrical Checks (Hard Skills)
• Plumbing Repairs (Hard Skills)
• Furniture Refurbishing (Hard Skills)
• Painting Skills (Hard Skills)
• Guest Response (Soft Skills)