Job Summary:

• Support Directors with scheduling, marketing, interviewing, and administrative duties.
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement.
• Execute follow-up home visits with existing clients.
• Manage all scheduling activities, including replacement and substitute caregivers.
• Resolve client, family, and caregiver differences.
• Maintain files to meet all internal, state, and Federal quality and compliance standards.
• Coordinate, screen, and interview prospective caregivers.
• Select and interact with appropriate caregivers.
• Conduct service calls with prospective clients.

Skills on Resume:

• Time Management (Hard Skills)
• Verbal Communication (Soft Skills)
• Client Intake Interviewing (Hard Skills)
• Relationship Building (Soft Skills)
• Conflict Resolution (Soft Skills)
• File And Compliance Management (Hard Skills)
• Recruiting And Selection (Hard Skills)
• Marketing Support (Hard Skills)

Job Summary:

• Schedule paraprofessionals (HHA/PCA) to ensure patients are being serviced.
• Communicate with and work with patients to ensure quality of service.
• Build and maintain relationships with contracts to grow business.
• Revolving on-call duties to be split with other coordinators.
• Update all schedules and coverage changes in the software system for accurate billing/ payroll.
• Demonstrate ICARE in every interaction every day.
• Accountable for the customer, client, physician, and community perception of Recover Health.
• Establishes and maintains electronic health Records per policy and best practice.
• Answer client and employee requests, create staff schedules and prepare client materials.
• Collaborate with all branches and the home office to ensure seamless service coordination between business and clinical delivery team.
• Comply with HIPAA and Data Privacy Practices.

Skills on Resume:

• Schedule Coordination (Hard Skills)
• Patient Communication (Soft Skills)
• Relationship Building (Soft Skills)
• On-Call Support (Hard Skills)
• Software Updates (Hard Skills)
• Service Accountability (Soft Skills)
• Records Management (Hard Skills)
• HIPAA Compliance (Hard Skills)

Job Summary:

• Fills cases with existing, qualified Caregivers by using empathy to make the best possible match.
• Makes contact monthly, usually via phone, with all active clients to check in every month.
• Works closely with the Client Relationship Specialists and the Caregiver Coordinators to create a complete, successful, satisfying and ongoing life cycle of exceptional services to clients and Caregivers.
• Pulls and communicates payroll and billing data per the existing SOPs.
• Drive to and from client sites for various reasons whenever necessary and at a moment’s notice.
• Put together reports in standard order, working to a deadline.
• Handle fax requests.
• Coordinate student trainers.
• Petty cash, order supplies and arrange for servicing of equipment.

Skills on Resume:

• Caregiver Matching (Soft Skills)
• Client Check-Ins (Soft Skills)
• Team Collaboration (Soft Skills)
• Payroll Data Handling (Hard Skills)
• Travel Flexibility (Soft Skills)
• Report Preparation (Hard Skills)
• Fax Management (Hard Skills)
• Trainer Coordination (Hard Skills)

Job Summary:

• Onboard eligible program patients, which will include patient and caregiver engagement and education.
• Support patient navigation related to the delivery of care pathways, including assessments, planning, implementation, evaluation, and documentation throughout the entire episode of care.
• Coordinate with hospital staff to facilitate discharge planning meetings, and will follow up with physicians and specialists
• Ensure timely patient access to appropriate appointments, tests, and follow-up across the episode of care.
• Use clinical expertise, critical thinking, and decision-making to direct or modify care pathways to meet patient needs.
• Facilitate advanced care planning with the most appropriate provider.
• Lead and facilitate regular inter-professional patient care rounds and case conferences with acute and community team members
• Contact for patients, families, and care providers in the Hospital and the community.
• Enable the flow of information in adherence with privacy legislation.
• Facilitate and support seamless transitions across the care continuum.
• Contribute to and support the Hospital’s mission, vision, values, and strategic direction.
• Interpret hospital policies, professional standards, and relevant legislation.

Skills on Resume:

• Patient Onboarding (Hard Skills)
• Care Navigation (Hard Skills)
• Discharge Coordination (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Clinical Decision-Making (Hard Skills)
• Advanced Care Planning (Hard Skills)
• Team Leadership (Soft Skills)
• Information Management (Hard Skills)

Job Summary:

• Effectively staff and schedule in-home care services according to each client's plan of care.
• Build strong relationships with in-home staff and clients by establishing strong communication.
• Utilize an electronic verification system to schedule and ensure overall compliance.
• Assists Manager in the maintenance and organization of regulatory-compliant charts.
• Assists in the recruiting and onboarding process.
• Coordinates and partners with various internal business partners.
• Assesses and coordinates the homecare needs of a frail elderly population and identifies and develops specific plans of care in combination with the IDT.
• Visiting members in their homes and supervising approved care/services.
• Conducting ongoing periodic assessments, ensuring the current care plan is still the best course of action.
• Attending family and Senior LIFE team meetings to update participants on members’ status and needs.
• Documentation/Data Collection.
• Perform supervisory visits for support staff to ensure quality service is being provided.

Skills on Resume:

• Staff Scheduling (Hard Skills)
• Relationship Building (Soft Skills)
• System Compliance (Hard Skills)
• Chart Management (Hard Skills)
• Recruiting Support (Hard Skills)
• Team Coordination (Soft Skills)
• Care Assessment (Hard Skills)
• Supervisory Visits (Hard Skills)

Job Summary:

• Interviews, hires and orients new field staff.
• Coordinates the applicants’ hiring process.
• Works directly with the Supervisory RN in scheduling all branch in-service training programs.
• Coordinates field staff assignments.
• Maintains communication with the client.
• Assists in payroll and billing functions.
• Creating and managing the weekly rota for the branch.
• First point of call for any queries or support required for care staff.
• Developing and mentoring those under you.
• Liaising with Social Workers, District Nurses, Doctors and family members to ensure clients' needs are met.
• Compliance such as staff supervisions/appraisals.
• On call duties as per the rota.

Skills on Resume:

• Staff Hiring (Hard Skills)
• Hiring Coordination (Hard Skills)
• Training Scheduling (Hard Skills)
• Assignment Coordination (Hard Skills)
• Client Communication (Soft Skills)
• Payroll Support (Hard Skills)
• Staff Mentoring (Soft Skills)
• Compliance Management (Hard Skills)

Job Summary:

• Answer the telephone, receive and address calls related to the Attendant Care product.
• Ensure sufficient office and medical supplies to support the team.
• Copy and print the material
• Assist in the posting, screening, and selection of Attendant Care home aides.
• Manage pre-employment requirements (e.g., background checks, health checks).
• Prepare folders, system access, and in-home materials for new employees.
• Conduct and/or assist with new employee orientation and skill checklists.
• Maintain accurate census report(s).
• Review assessment, plan of care, and prior authorizations in order to effectively staff and schedule home care services.
• Schedule all clients, communicate regularly with in-home staff.
• Monitor service utilization so as not to exceed daily or weekly authorization amounts.
• Approval of visit Savii System.
• Communicate regularly with adult day staff when the client is active with both services.
• Complete payroll data entry for the field staff is ensured to be done timely.

Skills on Resume:

• Call Handling (Soft Skills)
• Supply Management (Hard Skills)
• Document Preparation (Hard Skills)
• Hiring Support (Hard Skills)
• Pre-Employment Management (Hard Skills)
• Employee Onboarding (Hard Skills)
• Census Reporting (Hard Skills)
• Staff Scheduling (Hard Skills)

Job Summary:

• Responsible for scheduling and assigning Home Health Aides to meet patient needs.
• Ensure that services are provided as prescribed by the client's Plan of Care.
• Receives referrals and inquiries for services.
• Schedules and coordinates the day-to-day activities of Home Health Aides.
• Communicate with patients and aides to ensure they are satisfied with the care provided.
• Maintain accurate and up-to-date schedules for Home Health.
• Maintains patients' files and a health status with the patient through bi-weekly progress calls.
• Ensure all required paperwork is scanned into the Paycom system.
• Coordinate with People and Culture and/or Payroll staff
• Ensures maintenance of an organized, regulatory-compliant chart for each client.

Skills on Resume:

• Aide Scheduling (Hard Skills)
• Care Coordination (Hard Skills)
• Referral Management (Hard Skills)
• Daily Activity Coordination (Hard Skills)
• Patient Communication (Soft Skills)
• Schedule Management (Hard Skills)
• Progress Calls (Soft Skills)
• Chart Compliance (Hard Skills)