• Ensure that the Care service is delivered to Service Users at the times and for the duration specified in the relevant individual agreement(s) and contract standards.
• Ensure that the staff allocated and the staff attending, each Service User has the relevant skills, knowledge and resources related to the opportunities and needs of that Service User.
• Ensure that each staff member is introduced to the Service User before or at the beginning of the first visit by that staff member.
• Manage travel delays and staff shortages to mitigate to the fullest extent possible the impact on the Service User, managing and minimising distress and insecurity in such situations.
• Assist in the development of the philosophy, goals and objectives for the care practice.
• Assist in the assessment of the effectiveness of care implementation and delivery.
• Implement action to meet and maintain care standards.
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities.

Skills: Service Delivery, Staff Training, User Introduction, Delay Management, Practice Development, Care Assessment, Standards Implementation, Team Collaboration

• Match, assign and schedule the best possible caregiver to promote long-term relationships between the caregiver and client.
• Manage and maintain the schedules of all caregivers and clients.
• Develop relationships and interact with clients and caregivers daily.
• Provide superior customer service and compassion for new clients.
• Fill last-minute call-outs and short-notice new cases.
• Answer phone inquiries regarding the services the company provides and the positions the company has available.
• Document all changes and occurrences for clients and caregivers daily.
• Escalate any concerns with meeting a client’s needs or with creating a consistent schedule for a client.
• Perform quality assurance type calls to clients to check how services are going, make necessary updates to client/caregiver information and fill out any necessary forms/notes to document these calls.
• Develop a working knowledge of company policies and procedures, services provided and overall philosophy of the company. 
• Use all available training tools for this purpose, including training documents, company websites, workshops, etc.
• Participate in the company’s on-call program.

Skills: Scheduling, Relationship Management, Customer Service, Call Management, Inquiries Handling, Documentation, Quality Assurance, Policy Knowledge

• Ensure safe and quality care is provided to all residents, ensuring residents' satisfaction.
• Assist residents with personal hygiene, including shower or bed baths, oral care, hair and skin care.
• Evaluate and assist residents with their limitations in daily chores.
• Provide physical assistance such as help getting in and out of bed or walking with a walker to clients.
• Assist residents with the daily exercises as instructed by the appropriate healthcare professional.
• Record and report changes in the resident's physical condition, behavior and appearance to the supervisor.
• Assist with daily monitoring of vital signs for residents.
• Assist with the administration of medications.
• Assist with meal preparation and feeding.
• Assist with the assessment of the emotional and physical status of the resident.
• Ensure to render the passover form from the Morning shift to the Evening shift and vice versa.
• Assist with the stock count of the consumables/equipment and the F&B stock.
• Assist in maintaining the residents' laundry, by washing, drying and folding clothes and placing them in respective rooms.

Skills: Resident Care, Personal Hygiene Assistance, Daily Activity Support, Physical Assistance, Exercise Assistance, Vital Signs Monitoring, Medication Administration, Meal Preparation

• Print daily calls for MLPTs and distribute according to area/prioritize work order for MLPTs for efficiency.
• Coordinate and review MLPT routes.
• Develop and maintain effective communication with clients, team members and support staff, including practicing effective listening skills.
• Ensure effective communication using various modes of communication example, with MLPTs on the road to add on calls, to communicate systems failure/halt in workto internal and external clients.
• Distribute written/verbal communications to MLPTs
• Ongoing communication with the manager regarding difficulties/trends happening in the field.
• Audit incoming calls, answer patient questions, answer phone requests and direct callers for out-of-town orders.
• Deal with customer service issues/problem-solving.
• Reschedule patients for missed appointments.
• Update orders and communicate with Community Care Access Centres (CCACs) on a daily basis.
• Process CCAC billing on a monthly basis.
• Accurate data entry of all service requests.
• Prepare and process requisitions/reports.
• Interpret lab requests for clients and professional services.

Skills: Call Coordination, Route Management, Communication, Client Interaction, Customer Service, Rescheduling, Data Entry, Billing Reporting

• Create and maintain the client’s case management plan, including conducting assessments and determining the services needed in collaboration with the client.
• Working with complex clients, needs assessments and risk/safety assessments.
• Build and execute budgets that will support a client's home care package subsidy.
• Develop, implement, monitor and review case plans in collaboration with the client and families.
• Provide comprehensive assessments to identify client needs and requirements for clients using internal and external service networks.
• Computerized Scheduling.
• Interacting with client families/nurses/caregivers.
• Interviewing potential employees.
• Matching caregivers and nurses to clients.
• Troubleshooting problems and providing a resolution.

Skills: Case Management, Needs Assessment, Budget Development, Case Plan Implementation, Client Assessment, Scheduling, Client Interaction, Problem Resolution

• Experience in the healthcare industry
• Ability to exchange knowledge
• Ability to organize and be a detail-oriented person
• Excellent communication skills
• Able to read, write, and understand English
• Ability to work independently and make decisions
• Ability to promote staff motivation
• Ability to multitasks

Qualifications: BA in Nursing with 1 year of Experience

• Experience in Aged Care or Management
• Previous experience with Autumn Care
• Previous experience in leading and managing teams
• Ability to provide personal care, in-home respite, daily living activities and social support
• Ability to support the well-being of the client through the professional, caring and efficient execution of required duties
• Ability to observe and report changes in the client’s status
• Ability to follow directives as per can plan
• Understanding of Aged Care and consumer rights and responsibilities
• Great time management and communication skills

Qualifications: BS in Social Work with 2 years of Experience

• Experience as Regulated Healthcare professionals
• Community care experience
• Demonstrated expertise in the management and care coordination for seniors, patients with complex care needs, chronic diseases, mental health and addictions, and/or palliative care
• Experience providing patient education
• Strong commitment to Patient and Family-Centered Care
• Expert clinical skills in the assessment, planning, implementing, evaluating, and documenting of the delivery and coordination of care for patients and their families living with chronic disease and/or elderly patients with medical needs
• Strong leadership, critical thinking, decision making, problem recognition, and solving skills
• Solid understanding of community services and supports
• Current experience working collaboratively with and leading a multi-disciplinary team
• Excellent communication and interpersonal skills (Bilingualism in French/English)
• Experience in evaluation and quality improvement
• Experience with project implementation and evaluation
• Experience working with seniors in a clinical or community setting

Qualifications: BA in Healthcare Management with 1 year of Experience

• A current LVN license issued by the State of California, Vocational Nursing and Psychiatric Technicians.
• Experience practicing as a Licensed Vocational Nurse, and current CPR/BLS certification.
• Experience and knowledge regarding the physical, mental and social needs of the patients.
• Experience working with a frail or elderly population.
• Strong verbal and written skills with a pleasant phone manner.
• Excellent computer skills, proficient with Microsoft Office
• High level of emotional intelligence and empathy, as well as dedication to the company's purpose
• Able to use creative problem-solving skills
• Organized and detail-oriented
• Flexible and able to multitask
• Effective time management skills
• Team player, positive attitude

Qualifications: BS in Public Health with 2 years of Experience

• Current license to practice as a Registered Professional Nurse/ Medical Social Worker.
• Home health care experience.
• Excellent verbal communication skills.
• Visual/hearing ability sufficient to comprehend written/verbal communication.
• Standing or walking approximately 75% of the day.
• Hearing/speaking ability sufficient to communicate on the telephone and with families, physicians and hospital staff.
• Ability and willingness to drive in all kinds of weather conditions to make facility visits.
• Ability to lift up to 10 lbs and occasionally lift and or move up to 50 lbs.

Qualifications: BA in Psychology with 3 years of Experience