• Ensure that the Care service is delivered to Service Users at the times and for the duration specified in the relevant individual agreement(s) and contract standards.
• Ensure that the staff allocated and the staff attending, each Service User has the relevant skills, knowledge and resources related to the opportunities and needs of that Service User.
• Ensure that each staff member is introduced to the Service User before or at the beginning of the first visit by that staff member.
• Manage travel delays and staff shortages to mitigate to the fullest extent possible the impact on the Service User, managing and minimising distress and insecurity in such situations.
• Assist in the development of the philosophy, goals and objectives for the care practice.
• Assist in the assessment of the effectiveness of care implementation and delivery.
• Implement action to meet and maintain care standards.
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities.

Skills: Service Delivery, Staff Training, User Introduction, Delay Management, Practice Development, Care Assessment, Standards Implementation, Team Collaboration

• Match, assign and schedule the best possible caregiver to promote long-term relationships between the caregiver and client.
• Manage and maintain the schedules of all caregivers and clients.
• Develop relationships and interact with clients and caregivers daily.
• Provide superior customer service and compassion for new clients.
• Fill last-minute call-outs and short-notice new cases.
• Answer phone inquiries regarding the services the company provides and the positions the company has available.
• Document all changes and occurrences for clients and caregivers daily.
• Escalate any concerns with meeting a client’s needs or with creating a consistent schedule for a client.
• Perform quality assurance type calls to clients to check how services are going, make necessary updates to client/caregiver information and fill out any necessary forms/notes to document these calls.
• Develop a working knowledge of company policies and procedures, services provided and overall philosophy of the company. 
• Use all available training tools for this purpose, including training documents, company websites, workshops, etc.
• Participate in the company’s on-call program.

Skills: Scheduling, Relationship Management, Customer Service, Call Management, Inquiries Handling, Documentation, Quality Assurance, Policy Knowledge

Ensure safe and quality care is provided to all residents, ensuring residents' satisfaction.

Assist residents with personal hygiene, including shower or bed baths, oral care, hair and skin care.

Evaluate and assist residents with their limitations in daily chores.

Provide physical assistance such as help getting in and out of bed or walking with a walker to clients.

Assist residents with the daily exercises as instructed by the appropriate healthcare professional.

Record and report changes in the resident's physical condition, behavior and appearance to the supervisor.

Assist with daily monitoring of vital signs for residents.

Assist with the administration of medications.

Assist with meal preparation and feeding.

Assist with the assessment of the emotional and physical status of the resident.

Ensure to render the passover form from the Morning shift to the Evening shift and vice versa.

Assist with the stock count of the consumables/equipment and the F&B stock.

Assist in maintaining the residents' laundry, by washing, drying and folding clothes and placing them in respective rooms.

Skills: Resident Care, Personal Hygiene Assistance, Daily Activity Support, Physical Assistance, Exercise Assistance, Vital Signs Monitoring, Medication Administration, Meal Preparation

• Print daily calls for MLPTs and distribute according to area/prioritize work order for MLPTs for efficiency.
• Coordinate and review MLPT routes.
• Develop and maintain effective communication with clients, team members and support staff, including practicing effective listening skills.
• Ensure effective communication using various modes of communication example, with MLPTs on the road to add on calls, to communicate systems failure/halt in workto internal and external clients.
• Distribute written/verbal communications to MLPTs
• Ongoing communication with the manager regarding difficulties/trends happening in the field.
• Audit incoming calls, answer patient questions, answer phone requests and direct callers for out-of-town orders.
• Deal with customer service issues/problem-solving.
• Reschedule patients for missed appointments.
• Update orders and communicate with Community Care Access Centres (CCACs) on a daily basis.
• Process CCAC billing on a monthly basis.
• Accurate data entry of all service requests.
• Prepare and process requisitions/reports.
• Interpret lab requests for clients and professional services.

Skills: Call Coordination, Route Management, Communication, Client Interaction, Customer Service, Rescheduling, Data Entry, Billing Reporting

• Create and maintain the client’s case management plan, including conducting assessments and determining the services needed in collaboration with the client.
• Working with complex clients, needs assessments and risk/safety assessments.
• Build and execute budgets that will support a client's home care package subsidy.
• Develop, implement, monitor and review case plans in collaboration with the client and families.
• Provide comprehensive assessments to identify client needs and requirements for clients using internal and external service networks.
• Computerized Scheduling.
• Interacting with client families/nurses/caregivers.
• Interviewing potential employees.
• Matching caregivers and nurses to clients.
• Troubleshooting problems and providing a resolution.

Skills: Case Management, Needs Assessment, Budget Development, Case Plan Implementation, Client Assessment, Scheduling, Client Interaction, Problem Resolution

• Experience in the health care industry
• Ability to exchange knowledge
• Ability to organize and be a detail-oriented person
• Excellent communication skills
• Able to read, write, and understand English
• Ability to work independently and make decisions
• Ability to promote staff motivation
• Ability to multitasks

Qualifications: BA in Nursing with 1 year of Experience

• Experience in Aged Care or Management
• Previous experience with Autumn Care
• Previous experience in leading and managing teams
• Ability to provide personal care, in-home respite, daily living activities and social support
• Ability to support the well-being of the client through the professional, caring and efficient execution of required duties
• Ability to observe and report changes in the client’s status
• Ability to follow directives as per can plan
• Understanding of Aged Care and consumer rights and responsibilities
• Great time management and communication skills

Qualifications: BS in Social Work with 2 years of Experience

• Experience as Regulated Healthcare professionals
• Community care experience
• Demonstrated expertise in the management and care coordination for seniors, patients with complex care needs, chronic diseases, mental health and addictions, and/or palliative care
• Experience providing patient education
• Strong commitment to Patient and Family-Centered Care
• Expert clinical skills in the assessment, planning, implementing, evaluating, and documenting of the delivery and coordination of care for patients and their families living with chronic disease and/or elderly patients with medical needs
• Strong leadership, critical thinking, decision making, problem recognition, and solving skills
• Solid understanding of community services and supports
• Current experience working collaboratively with and leading a multi-disciplinary team
• Excellent communication and interpersonal skills (Bilingualism in French/English)
• Experience in evaluation and quality improvement
• Experience with project implementation and evaluation
• Experience working with seniors in a clinical or community setting

Qualifications: BA in Healthcare Management with 1 year of Experience

• A current LVN license issued by the State of California, Vocational Nursing and Psychiatric Technicians.
• Experience practicing as a Licensed Vocational Nurse, and current CPR/BLS certification.
• Experience and knowledge regarding the physical, mental and social needs of the patients.
• Experience working with a frail or elderly population.
• Strong verbal and written skills with a pleasant phone manner.
• Excellent computer skills, proficient with Microsoft Office
• High level of emotional intelligence and empathy, as well as dedication to the company's purpose
• Able to use creative problem-solving skills
• Organized and detail-oriented
• Flexible and able to multitask
• Effective time management skills
• Team player, positive attitude

Qualifications: BS in Public Health with 2 years of Experience

• Current license to practice as a Registered Professional Nurse/ Medical Social Worker.
• Home health care experience.
• Excellent verbal communication skills.
• Visual/hearing ability sufficient to comprehend written/verbal communication.
• Standing or walking approximately 75% of the day.
• Hearing/speaking ability sufficient to communicate on the telephone and with families, physicians and hospital staff.
• Ability and willingness to drive in all kinds of weather conditions to make facility visits.
• Ability to lift up to 10 lbs and occasionally lift and or move up to 50 lbs.

Qualifications: BA in Psychology with 3 years of Experience