Job Summary: 

• Ensures global travel system continuity by reporting technological issues and outages in the reservation process to the appropriate technology teams and following up
• Ensures resolution and participates in and provides input for technology discussions.
• Manages room blocks and allotments for group meetings
• Communicates with departments to determine meeting requirements and identifies the best prices for required services.
• Negotiates prices and contract terms with hotels and monitors performance for compliance with contract terms.
• Oversees both international and domestic application of group pricing rules and contractual requirements to itineraries
• Establishes criteria for researching and comparing routes, fares, rules, connection cities, contracts, and carriers
• Ensures criteria are programmed into verification technology and systems, ensures multiple pricing alternatives are validated and offered
• Ensures the submission of pricing alternatives to the traveler for approval.
• Manages key regional supplier partnerships by developing relationships with key contacts to expedite assistance for associates using the supplier's services
• Monitors and reports to department leadership the value proposition of the supplier's services, and searches for and develops contacts with new suppliers.

Skills on Resume: 

• Travel System Troubleshooting (Hard Skills)  
• Tech Collaboration (Soft Skills)  
• Room Management (Hard Skills)  
• Contract Negotiation (Hard Skills)  
• Pricing Compliance (Hard Skills)  
• Supplier Management (Soft Skills)  
• Fare Comparison (Hard Skills)  
• Supplier Reporting (Hard Skills)

Job Summary: 

• Manages the process for group requests for proposal (RFP) bids for suppliers by negotiating rates and conditions
• Ensures accepted rates that are applicable on a global basis are loaded into the appropriate databases
• Pull store location latitude and longitude information from internal databases
• Collaborates with key stakeholders to facilitate the RFP process, ensures rates offered compare to rates accepted in the RFP process
• Reviews terms of supplier contracts, and sets up the billing process for global suppliers.
• Ensures internal associate communication tools are updated by educating corporate Travel Department associates
• Provides product training, trains on formats for reservation processing, trains on onsite inspections for hotel properties, and follows up to ensure understanding and use of training.
• Provides direction on or resolves customer service issues by tracking issues and communicating with suppliers about recurring issues
• Pursues satisfactory resolution of issues with suppliers, recommends elimination of suppliers or locations if problems cannot be resolved
• Communicates resolution to travelers and travel agents.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.

Skills on Resume: 

• RFP Management (Hard Skills)  
• Database Management (Hard Skills)  
• Location Data Management (Hard Skills)  
• Stakeholder Collaboration (Soft Skills)  
• Contract Review (Hard Skills)  
• Product Training (Soft Skills)  
• Customer Service Resolution (Soft Skills)  
• Team Supervision (Soft Skills)

Job Summary: 

• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs
• Identifies and communicates goals and objectives, builds accountability for and measures progress in achieving results
• Identifies and addresses improvement opportunities, and demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
• Implements related action plans, utilizes and supports the Open Door Policy, and provides direction and guidance on applying these in executing business processes and practices.
• Represents the company in industry regional events and forums related to corporate travel to gather insights into industry developments and to benchmark the travel program against peer companies and industries.
• Provides supervision to markets in the correct creation of the business’s travel budget for the next fiscal year, providing historical data for both travel services as well as transactional fees.
• Leads the identification, execution, and tracking of local savings opportunities in the different countries to optimize the region’s travel expenses.
• Oversees the payment process associated with Travel vendors
• Manages and reconciles central payment platforms (i.e., UATP, Meeting Cards), guaranteeing their correct management and timely payment
• Supports accounts payable in assuring the appropriate internal distribution of the charges to the corresponding business units.

Skills on Resume: 

• Stakeholder Management (Soft Skills)  
• Goal Setting (Soft Skills)  
• Continuous Improvement (Soft Skills)  
• Policy Adherence (Hard Skills)  
• Action Plan Execution (Hard Skills)  
• Industry Networking (Soft Skills)  
• Budget Management (Hard Skills)  
• Payment Oversight (Hard Skills)

Job Summary: 

• Responsible for the creation and presentation of white papers, strategic plans, and business reviews to inform, influence decisions, and gain agreement from key stakeholders and leadership.
• Point person for escalations and issue resolution.
• Take part in customer project implementations and expansions, including gap analysis, resource management and acquisition, coordination of internal implementation team members, and timely program delivery.
• Build and maintain strong internal relationships with key stakeholders across the organization (e.g,. Risk management, finance, procurement, legal, and technology teams.
• Design and develop strategic plans, roadmaps, budgets, and resource planning, working closely with leadership to align with broader strategies.
• Drive proactive stakeholder management/change management initiatives that result in increased adoption of services and strategies.
• Build a collaborative relationship with the transient business travel program management team to share and leverage best practices and drive innovation.
• Ensure that quality processes and tools are incorporated into all daily activities to drive process efficiencies, standardization, and optimization.
• Investigate and resolve business partner issues/problems related to Corporate Travel.
• Primary enterprise SME and contact for program management for Corporate Travel.
• Operational liaison between third-party travel-related suppliers (i.e., Travel Management Company, Online Booking Tools
• Capture the voice of the customer feedback, survey results, and analytics to continuously improve programs and exceed customer expectations
• Auditing and inspection of programs, training, and processes (SOPs)

Skills on Resume: 

• White Paper Creation (Hard Skills)  
• Escalation Management (Soft Skills)  
• Project Implementation (Hard Skills)  
• Stakeholder Relationship Management (Soft Skills)  
• Strategic Planning (Hard Skills)  
• Change Management (Soft Skills)  
• Collaboration and Innovation (Soft Skills)  
• Process Optimization (Hard Skills)

Job Summary: 

• Work with the Director of Shared Services to define the firm’s travel program.
• Take responsibility for staffing, including employees and third-party providers, financial modeling, vendor review and RFP process, travel tool selection and implementation, contractual oversight, training of team and customers, and customer communications.
• Take responsibility for the performance management of team members, contractual adherence by third-party providers, and oversight of Duty of Care considerations
• Arrange training opportunities for firm travelers, and provide travel program information to new hires
• Develop and maintain an intranet site, ensure the technical tool platform performs, and implement the workflow and operations of the Travel Department, which includes 24x7 coverage.
• Play a key role in the firm’s Travel Policy definition and compliance, and must understand how it impacts culture for both domestic and international offices.
• Ensure that spending is managed, competitively negotiated, and services are delivered to support Perkins Coie’s policy.
• Review industry standards against existing operational procedures, make recommendations, and revise policies 
• Ensure the program is best in class, features easy-to-use technology, and provides comprehensive Duty of Care.
• Responsible for monthly reporting, billing statement reconciliation, budgeting, and providing ad hoc reports upon request.
• Oversight of all provider relationships, including air travel, short and long-term accommodations, car services and rentals, and trial housing support

Skills on Resume: 

• Travel Program Definition (Hard Skills)  
• Vendor Management (Hard Skills)  
• Performance Management (Soft Skills)  
• Communication (Soft Skills)  
• Intranet Management (Hard Skills)  
• Travel Policy Compliance (Hard Skills)  
• Spending and Negotiation (Hard Skills)  
• Provider Relationship Oversight (Hard Skills)

Job Summary: 

• Manages a large, robust global portfolio for travel and travel-related categories.
• Establishes and manages global travel policy, ensuring that it reflects industry best practices.
• Maintains, administers, and enforces corporate travel policy and procedures with the Travel Management company on a global basis, allowing for cultural and regional differences with cross-functional coordination
• Understands the travel service requirements of all BUs and provides the necessary support.
• Leads the global expansion and integration of the Travel and Expense system
• Oversight and administration of travel approval and online booking tool (Concur Request and Travel)
• Stays current on system functionality and enhancements to drive best practices across the company and communicate information to travel arrangers
• Develops and maintains internal travel website, adapts documentation based on the company's changing requirements.
• Interfaces regularly with travel arrangers and ensures relevant parties are appropriately trained on polices and processes.
• Assists travelers with questions and issues with Concur for travel approval, booking, and travel expense reporting, and provides regular training to users on systems, tools, and processes
• Liaises proactively with the Travel Management company and Concur with questions and concerns regarding traveler issues and program issues

Skills on Resume: 

• Portfolio Management (Hard Skills)  
• Policy Management (Hard Skills)  
• Coordination (Soft Skills)  
• System Integration (Hard Skills)  
• Tool Administration (Hard Skills)  
• Training and Support (Soft Skills)  
• Documentation Management (Hard Skills)  
• Vendor Liaison (Soft Skills)

Job Summary: 

• Manages the day-to-day activities and policy exceptions from the Travel Arrangers and travel agents
• Assists internal customers with sourcing and negotiations for Meetings and Events
• Assists HR and Global Security in monitoring Duty of Care and risk management through travel reports
• Develops and designs communications, education, and training initiatives and materials for global travelers and travel arrangers
• Develops and leads projects and initiatives to improve processes, deliver value, and optimize spending
• Drives the global expansion of the travel program across the company
• Develops a travel program roadmap
• Continually improves standard processes and works towards institutionalizing best practices.
• Researches the travel industry and builds a knowledge base through benchmarking initiatives.
• Monitors travel program compliance and ensures cost reduction opportunities are realized.
• Develops and manages internal feedback mechanism for travel stakeholders to ensure issues are identified and continuous improvement actions are initiated to improve user satisfaction.

Skills on Resume: 

• Policy Oversight (Hard Skills)  
• Negotiation Support (Hard Skills)  
• Risk Monitoring (Hard Skills)  
• Training Development (Soft Skills)  
• Process Optimization (Hard Skills)  
• Program Growth (Hard Skills)  
• Roadmap Creation (Hard Skills)  
• Compliance Monitoring (Soft Skills)

Job Summary: 

• Proactively identifies cost reduction opportunities, develops business cases, project plans, and methodologies, and executes according to planned cost reduction targets and timelines.
• Designs, manages, and communicates financial reporting for all categories of global travel and entertainment.
• Conducts global, strategic sourcing activities (including RFPs and RFQs) to identify suppliers with the appropriate capability and capacity.
• Negotiates complex agreements with suppliers globally that optimize total value for the company (i.e., cost, quality, speed, innovation).
• Develops, implements, and manages all travel vendor relationships and programs (travel management company, air, hotel, car rental, and other travel-related services), ensuring compliance with service level agreements
• Leads regular business reviews with suppliers to address issues, explore performance improvement ideas, review new product/service developments, and maintain productive dialogue.
• Be an expert in the use of management reports available through the Concur T&E system and leverage this capability to identify savings opportunities.
• Gather data, conduct rigorous analysis, synthesize information into easy-to-understand formats, and present findings.
• Guide the safety and security of travelers by leveraging insights from Travel Risk Management and related team resources.
• Contribute to establishing the Global Travel Operations support model, advancing the travel program (program efficiency and effectiveness)
• Work closely with the Marketing Department to ensure the firm is receiving maximal value for its travel spend, as well as the Director of Business Resilience, in ensuring Duty of Care for firm travelers, both domestic and international.

Skills on Resume: 

• Cost Reduction (Hard Skills)  
• Financial Reporting (Hard Skills)  
• Strategic Sourcing (Hard Skills)  
• Supplier Negotiation (Hard Skills)  
• Vendor Relationship Management (Hard Skills)  
• Business Review (Soft Skills)  
• Data Analysis (Hard Skills)  
• Travel Safety (Soft Skills)