Published: Apr 04, 2025 - The General Clerk is responsible for managing accurate personnel accountability, coordinating space management for various project goals, and adhering to FAR regulations and local guidelines. This position facilitates effective communication with customers through email and phone, handles service ticket requests, and submits bi-monthly reports on personnel movements. This role supports HUD/FHA inquiries and assists mortgage lenders with FHA certification requirements as part of inbound call center duties.

Tips for General Clerk Skills and Responsibilities on a Resume
1. General Clerk, Harrison Office Solutions, Franklin, TN
Job Summary:
- Navigate through word processing, filing, and faxing
- Operating MHE safely, effectively, and efficiently.
- Assist in employee training
- Manage people performance and communication
- Process travel requests using the Defense Travel System (DTS).
- Process visit requests in Defense Information Security System (DISS) and Total Workforce Management System (TWMS).
- Prepare Department of Navy recruiting & hiring packages (Standard Form 52).
- Manage Operating Material & Supplies (OM&S).
- Assist with shipping and receiving as requested.
- Provide general clerical and administrative functions including but not limited to correspondence support, event planning, meeting support, scheduling, and office inventory management.
Skills on Resume:
- Word Processing (Hard Skills)
- MHE Operation (Hard Skills)
- Employee Training (Soft Skills)
- Performance Management (Soft Skills)
- Travel Processing (Hard Skills)
- Security Systems (Hard Skills)
- Recruitment Support (Hard Skills)
- Clerical Support (Soft Skills)
2. General Clerk, Bright Path Logistics, Carson City, NV
Job Summary:
- Maintains accurate accountability of all personnel checking and checking out of the Command
- Follows local guidance and FAR regulations
- Coordinate and communicate with customers via email and phone
- Work with senior government personnel and management for the purposes of controlling space management moves for various project goals and deadlines
- Daily check of the queue for service ticket requests for personnel moves
- Submit bi-monthly reports to the government on executed moves, Check-ins, and Checkouts
- Track seat assignments to include initial seat assignments for new employees, personnel relocations within and between facilities, and validations of seat assignments for existing space occupants.
- Update records weekly to reflect government, military, and contractor checkouts
- Inbound call center handling HUD/FHA inquires as a liaison between the government, public, and industry with the US Department of Housing and Urban Development
- Provide assistance with mortgage lenders on how to become FHA approved lender and support lenders with certification requirements
Skills on Resume:
- Personnel Accountability (Hard Skills)
- FAR Regulations (Hard Skills)
- Customer Communication (Soft Skills)
- Space Management (Hard Skills)
- Service Ticket Management (Hard Skills)
- Reporting (Hard Skills)
- Seat Assignment Tracking (Hard Skills)
- Call Center Support (Soft Skills)
3. General Clerk, Summit Records Management, Cheyenne, WY
Job Summary:
- Process Domestic Temporary Duty Travel (TDY), foreign travel, urgent TDY, invitational travel, and sponsored travel.
- Research, arrange, and input travel using JIRA, the NASA Travel System.
- Provide travel itineraries and travel orders via JIRA to the traveler with a copy of any additional POC identified as requested.
- Prepare all travel expense reports.
- Escalate travel issues to the Central Travel Office.
- Prepare PRs for GRC customers in SAP.
- Provide communication to customers when PR is created and routed via JIRA.
- Follow up with requisitioners to obtain missing PR attachments on a regular basis and escalate issues to the Procurement Help desk.
- Update JIRA through the entire process of travel and PR requests.
- Work with Code B and center budget analysts when the need arises for urgent PRs and assist with review of PR job aids for revisions and/or corrections.
Skills on Resume:
- Travel Processing (Hard Skills)
- JIRA Management (Hard Skills)
- Expense Reporting (Hard Skills)
- Issue Escalation (Soft Skills)
- PR Preparation (Hard Skills)
- Customer Communication (Soft Skills)
- Follow-up Management (Soft Skills)
- Collaboration (Soft Skills)
4. General Clerk, River Tech Services, Rapid City, SD
Job Summary:
- Performs a combination of duties in accordance with departmental guidelines
- Identifying and processing time-sensitive mail, faxes and other documents (electronic and hard copy) utilizing standard office equipment and software programs.
- Maintain files and records of documents processed.
- Collaborates with supported business to prepare, compile reports within prescribed guidelines and gather data from a variety of sources.
- Remains externally focused when interfacing with customers, suppliers or company employees outside the immediate work area on a regular basis to provide or exchange information.
- Provides coverage to Litigation Counsel offices throughout the country.
- Serves as the primary interface and support of the Center's requisitioners who are located out in the field.
- Provide assistance and guidance in determining material groups, required attachments, PR types, PR status, including following up with funds approvers to get PR moving and processed in a timely manner.
- Answers the customer service line for the Business Unit.
- Answer inquires with underwriting guidelines for Federal Housing Administration for mortgages and property requirements for insurance
Skills on Resume:
- Document Management (Hard Skills)
- Report Compilation (Hard Skills)
- Customer Communication (Soft Skills)
- Litigation Support (Soft Skills)
- PR Assistance (Hard Skills)
- Customer Service (Soft Skills)
- Underwriting Knowledge (Hard Skills)
- File Maintenance (Hard Skills)
5. General Clerk, Pine Grove Analytics, Bowling Green, KY
Job Summary:
- Files and maintains records and contents.
- Conducts file searches
- Sorts, assembles and distributes materials.
- Copies or scans materials, records, and documents.
- Answers telephone calls, takes messages, or transfers calls to appropriate staff.
- Performs a variety of administrative tasks
- Maintains a safe work environment and practices personal safety techniques to prevent injury to self and others.
- Obtain information, send correspondence, and/or perform data entry
- Handle telephone calls
- Greet and direct visitors
Skills on Resume:
- Record Management (Hard Skills)
- File Search (Hard Skills)
- Material Distribution (Hard Skills)
- Document Scanning (Hard Skills)
- Telephone Handling (Soft Skills)
- Administrative Support (Soft Skills)
- Safety Practices (Soft Skills)
- Visitor Reception (Soft Skills)
6. General Clerk, Cedarwood Health Systems, Springfield, IL
Job Summary:
- Performing general clerical duties including indexing, filling, retrieval and searching of submissions and recording file movement
- Packing, handling, retrieval and transportation of paper documents and boxed documents
- Performing photocopying, paper sorting, printing and scanning duties
- Performing mesenterial duties including performing out door delivery services, transporting files and documents
- Carrying out simple data verification for orders/notices
- Assisting in scanning and uploading orders/notices
- Tidying the files kept at officers’ seating accommodations
- Verifying/rectifying/inputting data for computer system
- Handle Safe Management Measure check in procedure and ensure visitor/contractors compliance with company policy
- Assist in transit/ sundry store in receiving goods tally with documents and data entry
Skills on Resume:
- Clerical Duties (Hard Skills)
- Document Handling (Hard Skills)
- Photocopying (Hard Skills)
- Outdoor Delivery (Soft Skills)
- Data Verification (Hard Skills)
- File Tidying (Soft Skills)
- Data Entry (Hard Skills)
- Compliance Management (Soft Skills)
7. General Clerk, Beacon Hill Associates, Morgantown, WV
Job Summary:
- Prepare shipping documents for airlift to the program’s remote locations
- Ensure accurate mailing information is attached and packages are shipped according to a specified schedule.
- Shipping documents and identifying shipping requirements and procedures for specific items using manual or automated processes.
- Maintain an organized, clean, and safe work area and ensure work areas and the shop are clean, safe, and well-organized.
- Assist HRBP and Program Manager with the hiring process, including submitting job postings online and scheduling candidate interviews, new hire orientations and employee training.
- Act as back up to General Clerk III to schedule personnel travel, submit Site Arrival Request (SAR), tracking/manning visitor numbers at each site, and track time off station (TOS) requests.
- Support in all areas of using FHA Connection online website to assist lenders with insuring mortgages and maintaining the servicing of loans
- Interact with all aspects of a HUD home from how to purchase, status of properties, realtors to be HUD approved and certification requirements
- Assisting real estate appraisers with FHA guidelines support and requirements to be FHA-approved
- Helping non-profits and governmental entities with the support of programs offered to the public for housing needs and HUD’s requirements to become HUD-approved
Skills on Resume:
- Shipping Documentation (Hard Skills)
- Scheduling (Soft Skills)
- HR Support (Soft Skills)
- Travel Coordination (Soft Skills)
- FHA Connection (Hard Skills)
- HUD Knowledge (Hard Skills)
- Real Estate Support (Soft Skills)
- Program Assistance (Soft Skills)
8. General Clerk, Valley Stream Solutions, Duluth, MN
Job Summary:
- Review journals and process/prepare invoices for payment.
- Oversee the filing system for all accounts payable documents.
- Interact with Webb vendors to procure proper documents and data.
- Answer phones, do data entry, and assist in all aspects of the branch billing process.
- Provide data entry and primary analysis
- Provide clerical support to the customer service department
- Provide general clerical support
- Handle the sample delivery
- Liaise with internal personnel
- Manage workflow and schedule
Skills on Resume:
- Invoice Processing (Hard Skills)
- Filing System (Hard Skills)
- Vendor Interaction (Soft Skills)
- Data Entry (Hard Skills)
- Clerical Support (Soft Skills)
- Sample Delivery (Soft Skills)
- Internal Liaison (Soft Skills)
- Workflow Management (Soft Skills)