Job Summary: 

• Follow the standards and guidelines provided for the etiquette, tone, and language to be used when dealing with guests
• Ensure all internal (staff) and external (brand) inquiries are dealt with efficiently and with a high-quality service
• Taking responsibility for the Front Desk area as the first filter for OM
• Lead and supervise the Front Desk area to ensure full development and performance.
• Delivers consistent service to guests either by telephone or in the offices.
• Create and maintain excellent business relationships with the guests at all times and do everything possible to exceed their expectations.
• Conduct and supervise the start of the day set-up and end of the day close down of Reception systems and processes.
• Gravity point and wellbeing program execution according to the main Office strategy, from the weekly BAU to the seasonal treats
• Take responsibility for Reception/Office Petty Cash
• Director’s support, e.g. Director of Hospitality and Guest Experience on an ad-hoc basis
• Communication channels with mainly HR, Operations, and Hospitality, but all the office members too - daily

Skills on Resume: 

• Guest Service Management (Soft Skills)
• Leadership and Supervision (Soft Skills)
• Communication (Soft Skills)
• Reception Systems Management (Hard Skills)
• Time Management (Soft Skills)
• Problem Solving (Soft Skills)
• Financial Management (Hard Skills)
• Multitasking (Soft Skills)

Job Summary: 

• Pertinent medical records needed by the Urologist
• Pertinent diagnostic x-rays with reports as needed by the Urologist
• Copy of patient’s insurance card, front and back
• Copy of photo I.D. preferably driver's license, for patient identification
• Finalize the chart by the completing of Front Desk Checklist
• Review daily physician schedules to set up initial meetings with new patients and obtain code-capture information
• Ensures proper chart flow and accurate filing of documentation
• Maintain daily treatment, simulator, van, and CT schedules
• Under the guidance of the Physician, Technical Director, and Senior Therapist, create the Urologist's and the Physician Assistant’s daily schedule
• Maintain an active hospital list that must be updated twice daily, once at noon before rounds and again at the end of the day for evening rounds.
• Obtain all required diagnostic films and reports, pathology reports, etc., are needed for the new, current, and/or follow-up patients that are scheduled throughout the week
• Responsible for activating and de-activating the answering service
• Manage all incoming phone calls and transfer them to the appropriate person or take a message
• Responsible for the day-to-day filing of all patient information

Skills on Resume: 

• Medical Records Management (Hard Skills)
• Patient Identification (Hard Skills)
• Scheduling (Hard Skills)
• Chart Management (Hard Skills)
• Communication (Soft Skills)
• Filing and Documentation (Hard Skills)
• Phone Handling (Soft Skills)
• Attention to Detail (Soft Skills)

Job Summary: 

• Manage the front desk team at Tarpon Springs
• Take responsibility for coordinating schedules
• Collaborate with clinic team leads on current and new protocols
• Conduct employee reviews promptly
• Develop standardized desk team training plans with site leaders
• Responsible for hiring, onboarding, and training
• Assist in interviewing, selection, training, and counseling of front office associates, ensuring hospitality standards are maintained.
• Ensure all guest concerns and requests are resolved promptly and properly.
• Verify the accuracy of the opening count.
• Maintain and control all room blocks, pre-registration and pre-assignment of rooms.
• Ensure checkouts have been pulled and verified periodically.
• Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.

Skills on Resume: 

• Team Management (Soft Skills)
• Scheduling Coordination (Hard Skills)
• Collaboration (Soft Skills)
• Employee Reviews (Soft Skills)
• Training and Development (Soft Skills)
• Hiring and Onboarding (Hard Skills)
• Conflict Resolution (Soft Skills)
• Attention to Detail (Soft Skills)

Job Summary: 

• Assist in managing the resort guest services staff, and serve as a supporting role to the Guest Services Manager. 
• Be responsible for the daily operations of the Front Desk activities, reservations, and their coordination with other departments.
• Prepare daily reports as directed by the Guest Services Manager
• Daily checks of all audits to ensure SOPs are being followed
• Manage the resort inventory to attain the highest yield per resort objectives
• Provide training to all Front Desk associates on proper reservation procedures
• Assist in coaching, counseling, and developing Front Desk staff
• Deal with all administrative tasks, projects, and responsibilities such as scheduling and purchasing
• Collaborate with the hotel’s restaurant, housekeeping, and business partners.
• Use a wide range of coaching skills to ensure that the team is well-motivated and informed of day-to-day activity.

Skills on Resume: 

• Staff Management (Soft Skills)
• Operations Management (Hard Skills)
• Report Preparation (Hard Skills)
• Auditing (Hard Skills)
• Inventory Control (Hard Skills)
• Training (Soft Skills)
• Coaching (Soft Skills)
• Administration (Hard Skills)

Job Summary: 

• Supervise a dedicated front desk team
• Greet and interact with guests in a warm, friendly, and professional manner
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Enforce policies and procedures established by the company and the property brand
• Use the computer system daily to make reservations, check-in and check-out guests
• Perform office tasks such as answering the phones, scanning, copying, typing, and printing
• Ensure the safety and security of the property, staff, and guests
• Motivate, encourage, and coach the team to provide the ultimate experience for guests and to give regular feedback to the Front Office team.
• Manage the quality, consistency, presentation, and service of the Front Office.
• Run and monitor reports
• Order administrative supplies and audit accounts
• Manage call-ins and arrange staff

Skills on Resume: 

• Team Supervision (Soft Skills)
• Guest Interaction (Soft Skills)
• Customer Service (Soft Skills)
• Policy Enforcement (Hard Skills)
• Reservation System (Hard Skills)
• Office Administration (Hard Skills)
• Safety and Security (Hard Skills)
• Staff Motivation (Soft Skills)

Job Summary: 

• Demonstrate leadership and management skills that foster a culture of mentoring, coaching, motivating, and engaging staff
• Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission
• Educate and empower staff to be adept at meeting current and future organizational needs, and adjust scheduled staff hours of work, priorities, and assignments to ensure efficient operation, based on workload
• Participates in all aspects of hiring and termination of employees
• Direct, supervise, train, evaluate competencies, and address performance issues consistently, promptly, and appropriately
• Plan and facilitate meetings to communicate organization initiatives and updates to staff
• Assist in the development and monitoring of department/program budget
• Work with clinical teams and applicable external organizations to ensure communication and documentation are clear and workflow processes are seamless
• Monitor patient call reminder system as well as Cisco phone systems
• Assist with provider/site productivity by ensuring that patient registration staff are scheduling per guidelines and expectations and that schedules are full
• Ensure customer satisfaction (including telephone etiquette and face-to-face interactions) and handle complaints timely and effectively
• Ensure that front desk staff are registering patients on time and that accurate data is captured
• Coordinate billing issues from the unbilled report with the Billing department

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Staff Coaching and Motivation (Soft Skills)
• Staff Scheduling (Hard Skills)
• Hiring and Termination (Hard Skills)
• Performance Evaluation (Soft Skills)
• Budget Management (Hard Skills)
• Communication (Soft Skills)
• Customer Satisfaction (Soft Skills)