Job Summary:

• Evaluates program efficiency and effectiveness by performing Designated Coordinator functions and responsibilities according to established timelines, ensuring satisfactory conditions at each site
• Observes and evaluates the implementation of programs & services
• Performs home visits at least monthly to evaluate staff
• Identifies and documents training
• Instruct and assist employees in implementing the ISP
• Assists individuals in identifying personal outcomes and individual preferences. 
• Ensures that all services/outcomes are recorded on the agency’s documentation sheets
• During Home Visits, ensure identified services, outcomes, and medication administrations are accurate
• Identify individuals’ issues/concerns that may require a Team Meeting
• Collaborates with the Direct Service team before writing outcomes
• Instructs and demonstrates new program outcomes to all program employees, ensuring consistent implementation
• Provides leadership and supervision directly to the direct support professionals
• Determine staffing needs according to approved staffing patterns. 
• Conducts interviews, in accordance with State and Federal employment laws, and selects the best candidate based on the requirement of the job

Skills on Resume: 

• Program Evaluation (Hard Skills)
• Staff Training (Hard Skills)
• Service Implementation (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Documentation (Hard Skills)
• Leadership (Soft Skills)
• Recruitment (Hard Skills)
• Performance Assessment (Soft Skills)

Job Summary:

• Collaborate with the agency CEO in disciplinary and termination meetings
• Receives all new referrals and attends all new individual interviews
• Ensures that Direct Care Staff assists individuals in coordinating weekly activities
• Oversees and performs administrative work on predetermined schedules
• Maintains a professional demeanor by observing standards of conduct and integrity in the workplace, by working cooperatively with team members, and fulfilling training requirements, thereby ensuring a respectful workplace, effective teamwork, and qualified employees
• Shares program matters and health and behavior concerns with all Direct Service team members and the agency CEO
• Attends and participates in agency Program meetings, Training, and County Board meetings
• Satisfies training requirements (Orientation Training Plan and Annual Training Plan)
• Follow and promote Complete Healthcare & Nursing Inc/Caring Hearts Healthcare & Transportation Inc., policies and procedures
• Communicates professionally with outside agencies, seeks involvement in outside professional associations
• Discuss the quality of service standards with co-workers, sharing views and ideas
• Incorporates good customer service when interacting with counties, neighbors, and families
• Meets with the agency CEO bi-weekly

Skills on Resume: 

• Disciplinary Procedures (Hard Skills)
• Referral Management (Hard Skills)
• Activity Coordination (Soft Skills)
• Administrative Oversight (Hard Skills)
• Professional Conduct (Soft Skills)
• Communication (Soft Skills)
• Training Compliance (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Provide strategic input into the organization, structure, and processes of Pensa’s Field Operations
• Develop processes, systems and policies to scale and drive efficiencies in field operations
• Ensure data collection quality and integrity
• Support Field Coordinators with field expansions and management and recruitment of contract scanners
• Liaison with third-party workforce solutions
• Interface with Field Coordinators and internal HR and finance teams
• Work closely with Commercial Field Ops leadership to identify gaps in service delivery with internal and external customers and potential solutions
• Engage with Customer Success Manager to fulfill customer deliverables within required timeframes
• Built relationships with retail staff and management to ensure smooth operations
• Conduct Major Project reviews with country, identifying potential risks and mitigating potential escalations.
• Follow up on any customer escalations, ensure delivery of commitment and issue closure.
• Drive improvements in the Field Operation efficiency, both New Equipment and Service.
• Review and standardize field processes across Southeast Asia Countries.
• Identify areas of improvement required for each country and work with teams to achieve the desired results.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Process Development (Hard Skills)
• Data Integrity (Hard Skills)
• Recruitment Support (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Risk Management (Hard Skills)
• Customer Engagement (Soft Skills)
• Performance Improvement (Hard Skills)

Job Summary:

• Develop, monitor and enforce data management policies, procedures, and standards
• Engage with business stakeholders to define, drive and manage business analysis/requirements for key initiatives, projects or on an ad-hoc basis
• Participate in change initiatives to ensure that the introduction of undesirable impacts to data definition, maintenance, quality and/or consumption are minimized
• Ensure data is compliant with defined standards, policies and quality requirements
• Ensure quality of master data through documentation, metrics, and ongoing maintenance
• Business requirements gathering and business process documentation
• Conduct training on any new reports
• Responsible for the development, curation and sharing of training materials
• Assist in resolving data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies collaborating with subject matter experts (SMEs)
• Analyze data quality for specific teams and across the organization, reporting on findings.
• Validate data quality, integrity, accuracy and consistency
• Audit, track and report metrics
• Lead data initiatives and analysis, building cross-team relationships
• Work with subject matter experts and process owners to improve data quality

Skills on Resume: 

• Data Management Policies (Hard Skills)
• Business Analysis (Hard Skills)
• Change Management (Soft Skills)
• Data Compliance (Hard Skills)
• Documentation (Hard Skills)
• Training Development (Hard Skills)
• Data Quality Analysis (Hard Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary:

• Represent the company in a professional and commercial manner whilst developing a good working relationship at all levels within Serviceline and at customers.
• Respond promptly to requests/instructions in a timely manner.
• Provide a pro-active support function, highlighting areas of concern before they become an issue.
• Liaise and help manage customer queries and escalations in support of the Operations Manager.
• Attend customer sites on a regional/national basis when covering colleagues
• Supervise and oversee tasks of field engineers, analysis of gaps in skills sets of engineers and feedback to the Operations Manager to provide the relevant training to ensure all engineers are working at optimum.
• Frequent visits to engineers on the field to ensure they are working safely and works are carried out effectively.
• Control overtime costs inline with the business needs.
• Assist in the planning and management of the engineer rotas/work patterns.
• Assist in the recruitment programme of all field engineers in given region.
• Monitor engineer’s overall performance through auditing and KPI’s whilst implementing performance reviews, disciplinary action or training 
• Comply with company Health and Safety policies, notifying line manager and H&S of any near misses / non-compliance or any other concerns.
• Carry out any reasonable ad-hoc duties as requested by the Operations Manager.

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Proactive Support (Soft Skills)
• Escalation Management (Soft Skills)
• Field Supervision (Soft Skills)
• Cost Control (Hard Skills)
• Workforce Planning (Hard Skills)
• Performance Monitoring (Hard Skills)
• Health and Safety Compliance (Hard Skills)

Job Summary:

• Ensure PMC’s core values, policies and procedures are lived and followed by all.
• Assign projects and balance workloads across field teams.
• Proactively communicate with the entire project team.
• Inform appropriate project leadership of potential problems and schedule difficulties.
• Participate in PMC’s pre-construction process to establish scope, schedule and other related project goals and objectives including project labor goals.
• Review, validate and commit to labor cost estimates, construction budgets and project schedules developed by project teams.
• Develop a robust scheduling system that provides short- and long-term visibility to resource demands.
• Create increased profitability through labor productivity and efficiency measures.
• Update status of each project monthly by submitting a labor cost-to-complete analysis.
• Assist project managers, superintendents, and field leadership in solving complex construction and code issues.
• Ensure PMC contractual requirements are met.
• Deliver exceptional value to customers through high levels of communication, organization and quality of work.
• Oversees the assignment of Superintendents, General Foreman, Foreman and trade labor across the Pueblo project portfolio.
• Provide leadership, coordination and support for all internal Pueblo departments on behalf of team.

Skills on Resume: 

• Workload Management (Soft Skills)
• Team Communication (Soft Skills)
• Project Scheduling (Hard Skills)
• Budget Management (Hard Skills)
• System Development (Hard Skills)
• Profitability Enhancement (Hard Skills)
• Problem Solving (Soft Skills)
• Leadership (Soft Skills)

Job Summary:

• Provides vision for project planning, coordination, sequencing and labor utilization.
• Oversees the development of each project build plan in conjunction with the Project Operations Team.
• Ensures strict adherence to ethics and compliance throughout the build process
• Manages the Quality Assurance expectations and requirements for the team including the oversight of project level quality inspection requirements.
• Serves as the leader and champion of the quality of teams’ installation.
• Works directly with the Quality Assurance Team to develop and implement the quality processes, expectations, and performance requirements of trade teams.
• Hire, direct, train and motivate the superintendents and field leadership.
• Develop the objectives and goals for team members, use regular performance reviews to build team, set expectations, and drive performance.
• Recruit high caliber personnel and participate in the hiring, training and supervision.
• Maintaining the appropriate roster of trade workers to perform the work within the Pueblo project portfolio including talent and capacity management of the trade labor.
• Participants in the training and mentoring of skilled labor trade.
• Lead a culture of safety with strict adherence to PMC safety guidelines, policies and procedures.
• Manages the safety expectations and requirements for the team including the oversight of project level safety inspection requirements.
• Serves as the leader and champion of teams’ safety performance.
• Works directly with the Safety Team to develop and implement the safety processes, expectations, and performance requirements for each applicable trade.

Skills on Resume: 

• Project Planning (Hard Skills)
• Quality Management (Hard Skills)
• Team Leadership (Soft Skills)
• Performance Management (Hard Skills)
• Recruitment (Hard Skills)
• Talent Management (Soft Skills)
• Safety Management (Hard Skills)
• Training and Mentoring (Soft Skills)

Job Summary:

• Resolving inventory issues, managing spare parts reference files and quantities on hand
• Contributing to transition to a new Field Service work order management platform, including developing training materials, creating documentation, leading training sessions, and leading continuous improvements to systems
• Overseeing field connectivity including phones and mobile hotspots
• Regular reporting of various Field Service metrics to the management team
• Shepherding fleet upgrade campaigns through the process of approval and field implementation
• Training new hires in the use of software tools, inventory movement, etc.
• Creating and managing POs for various field projects, managing some vendor relationships, resolving billing issues
• Tracking and managing logistical issues, order fulfillment issues etc.
• Provide leadership and oversight for day-to-day tasks and operations for the Field Service Operations team, which includes administrative, inventory, logistics, and transactions support
• Manage and coordinate administrative support duties
• Manage implementation and transition to Salesforce for Field Service
• Provide initial and ongoing administrative training to Field Service Technicians
• Identify issues, determine root causes, and coordinate process improvement across corporate processes that affect Field Service productivity
• Manage, prioritize, and coordinate ad hoc projects for Field Service
• Hiring and managing Field Service Operations staff

Skills on Resume: 

• Inventory Management (Hard Skills)
• Training Development (Hard Skills)
• Reporting (Hard Skills)
• Fleet Management (Hard Skills)
• Vendor Management (Hard Skills)
• Logistical Coordination (Hard Skills)
• Process Improvement (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary:

• Serve as a senior advisor to the Director of Field Operations
• Oversee and manage field operations and projects within a designated area
• Create and implement processes that improve efficiency, consistency and documentation of field activities and results with an intense focus on customer service
• Instill a sense of pride and ownership in the workforce
• Hold managers, employees and other departments accountable to meet customer needs
• Provide feedback and direction to ensure employee development, engagement and business knowledge
• Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers
• Represent the Company and communicates Company's vision and direction through active engagement and involvement in the community
• Understanding of the local competition (products, promotions, business/sales & marketing strategies)
• Manage performance versus the KPI's of a field team which will include on site visitation, goal planning, on the job coaching, skill development, and other talent assessments
• Facilitate weekly web-based team meetings and meet on an ongoing basis with field team to ensure open lines of communication.
• Lead and motivate field team in order to develop competencies based on career goals and overall program goals
• Provide program direction to the field, manage program KPIs and provide timely development of ongoing and ad-hoc reports.
• Communicate to senior management to understand strategic direction and enable the Client Service team to create value-add programs that achieve client objectives.

Skills on Resume: 

• Operations Management (Hard Skills)
• Process Improvement (Hard Skills)
• Accountability Management (Soft Skills)
• Employee Development (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Community Engagement (Soft Skills)
• Performance Management (Hard Skills)
• Strategic Communication (Soft Skills)

Job Summary:

• Oversee company operations and initiatives
• Works with business development and estimating team to source leads, screens bid requests for best match for company to generate target revenues at acceptable margins
• Attends pre-bid meetings, conducts site inspections, evaluates specifications and works with team to collect adequate data to determine bid/no-bid decision with other managers
• Stays informed of most current product, systems knowledge, industry practices and technology tools
• Teams with pre-construction team working with architects, engineers and other construction professionals to write scopes of work, obtain complete and accurate construction documents, specifications and understand applicable code compliance requirements
• Post award, works with pre-construction manager to select subcontractors, buy-out and negotiate most favorable terms
• Creates and manages project schedule with project superintendent
• Manages project budget, profitability and change orders
• Nurtures customer relationships and identifies new business opportunities
• Manages relationships with architects, engineers, suppliers and identifies new or replacement resources
• Monitors and directs work performance of project team to including project site superintendents, subcontractors, suppliers, junior project managers and project coordinators/engineers
• Manages the timely and accurate entry of project data into construction management and project accounting system
• Prepares accurate, professional progress reports generating timely and strategic action plans for adjustments to keep projects on track and remedy challenges
• Ensures timely and project closeout within or better than budgeted
• Collaborates with estimating and field supervision staff to evaluate past performance and generate improvement plans
• Manages and develops junior staff.

Skills on Resume: 

• Lead Generation (Hard Skills)
• Bid Evaluation (Hard Skills)
• Project Management (Hard Skills)
• Budget Management (Hard Skills)
• Relationship Management (Soft Skills)
• Team Coordination (Soft Skills)
• Performance Monitoring (Hard Skills)
• Staff Development (Soft Skills)

Job Summary:

• Lead a cable technician work team (from an administrative work center and on the road)
• Monitor and improve the team members’ work productivity and performance
• Ensure exemplary service and work quality for customers
• Manage conformance and performance gaps and implement action and/or improvement plans
• Coach, support, advise and guide technicians in terms of technical development and the tools available to them
• Ensure business objectives and the department’s objectives are met (including the tools usage compliance)
• Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team’s development
• Maintain a reliable outside network
• Drives overall operations of the Market, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Manager or Division Leader.
• Co-owns with Regional Manager the hiring and training of support staff, including Lead Rental Technicians (LRT's), Mobile Service Technicians (MST's), Delivery Service Technicians (DST's), and Shop Techs.
• Co-owns with Regional Manager the performance management of employees in the Market, including conducting annual performance reviews and ongoing performance conversations and documentation.
• Manages labor of field technicians to ensure appropriate technician coverage for the Market, including creation of work schedules and on-call assignments, and management of employee overtime.
• Manages operational compliance of all tech work performed in the Market, including store inspections, lift inspections, preventive maintenance, equipment repairs, equipment deliveries, and new equipment deployment.
• Manages equipment maintenance and repair for the Market, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Performance Management (Hard Skills)
• Service Quality Management (Hard Skills)
• Coaching and Development (Soft Skills)
• Communication Skills (Soft Skills)
• Operational Compliance (Hard Skills)
• Workforce Scheduling (Hard Skills)
• Equipment Maintenance (Hard Skills)

Job Summary:

• Lead and direct the day-to-day activities of the team that provides Field Service, Cash Operations & Device Retrieval services in order to maximize kiosk availability.
• Establish expertise on kiosk-level performance for the business to be able to develop and disseminate performance insights that add value to the current business and guide future growth.
• Work with direct manager in the development of departmental budgets and overall business plans. 
• Exercise sound decision-making that focuses on providing a high-quality customer service experience. 
• Partner with Louisville and Engineering to ensure end-to-end accountability of devices collected during Device Pickup services
• Continually analyze assignments, develop, document and periodically review required processes and procedures with an eye towards meaningful improvement and exceptional customer service. 
• Establish and publish reporting that provides regular insights into team performance and identifies improvement opportunities.
• Establish and maintain effective relationships and provide structured feedback to appropriate cross-functional teams.
• Coach and mentor employees to develop and sustain a positive team environment that promotes efficiency and effectiveness.
• Prioritize assignments, set measurable goals and provide regular feedback to the team. 
• Develop and manage an engaged and collaborative team that is aligned with company values to the highest professional standards
• Represent Operations on assigned product development and product enhancement activities relating to CIT, Device Pickup and/or Field Service.
• Provide all required support for assigned ecoATM projects and initiatives.
• Manage 3rd Party suppliers and associated resources.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Decision Making (Soft Skills)
• Process Improvement (Hard Skills)
• Performance Reporting (Hard Skills)
• Relationship Management (Soft Skills)
• Coaching and Mentoring (Soft Skills)
• Project Management (Hard Skills)

Job Summary:

• Actively and visibly lead creation and maintenance of a safe working culture through the +People programme, ensuring compliance with Company and drilling contractor safety systems
• Ensure all operations are conducted in the best interest of the Company and in compliance with Company standards and legislative requirements
• Ensure safe delivery of quality wells on time and in budget, meeting the agreed objectives and quality criteria
• Lead by example in establishing and maintaining One Team culture. 
• Facilitate and ensure close collaboration and communication between Company personnel at all field and office locations and between Company, drilling contractor and service company personnel.
• Senior Well Delivery representative and focal point for interface with all other in-field operations and stakeholders including CPF production operations, Group Technology civils, Well Services and Emergency Response.
• Lead development of SHE plans and ensure execution of operations in accordance with Company Zero Harm Policy and Life Saving Rules
• Manage and support SHE Superintendent, Civils Superintendent, T3 Logistics Superintendent and Drilling & Completions Superintendent to ensure effective supervision of all operations
• Ensure timely delivery of accurate and comprehensive operational reports and data
• Lead SHE performance monitoring and continual improvement, support delivery of SHE Assurance Plan and reporting of all incidents and quality investigations in a timely manner and in accordance with Company requirements
• Lead by example in driving performance culture, continuously assessing operational efficiency, identifying and sharing best practices, improvement opportunities and lessons learnt
• Steward and verify Service Provider’s performance and continual improvement, ensuring knowledge and performance management processes are followed, including advance planning meetings, after action reviews and lessons learnt
• Review operational programs with the rig, field and London office teams
• Ensure coaching and development of all Company personnel including Trainees and Engineers in Training

Skills on Resume: 

• Safety Compliance (Hard Skills)
• Quality Assurance (Hard Skills)
• Collaboration and Communication (Soft Skills)
• Leadership (Soft Skills)
• Performance Monitoring (Hard Skills)
• Reporting (Hard Skills)
• Continuous Improvement (Hard Skills)
• Coaching and Development (Soft Skills)

Job Summary:

• Acts as the business expert for the field and internal commercial teams for various Sales Force Automation & Enablement tools (CRM, Field Reporting Platforms, etc.) and related data.
• Acts as a single point of contact for field teams to strategically understand current unmet needs as it relates to SFA and Enablement tools.
• Partners with Strategic Insights & Analytics and IT to develop tools, dashboards, reports, and technology solutions that capture key performance metrics that enable the field teams to be more effective in roles.
• Partners with IT and other internal teams to manage all aspects of users’ security and licenses within the various enablement platforms.
• Works to ensures that all field enablement and automation platforms adhere to FMI’s compliance policies.
• Partner effectively with other Data stewards and Data Governance leads across the company to ensure data integrity and a strategic data vision.
• Identify and implement improvements to customer master data quality
• Identify variances and issues with data integrity to ensure proper and compliant data organization.
• Partner with marketing, field teams and Strategic Insights & Analytics to develop data reporting tools, templates and dashboards for field teams and biopharma partners.
• Create reports with visualization of trends & patterns
• Partner with development and data management roles to identify and capture data required from both internal and external sources
• Work with IT and internal stakeholders to understand data and analysis needs to develop technical requirements
• Use data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in storytelling, understanding and interpretation of trends & patterns that are of business importance
• Create and maintain models for ongoing and ad hoc review

Skills on Resume: 

• CRM Management (Hard Skills)
• Data Analysis (Hard Skills)
• Data Integrity Management (Hard Skills)
• User Security Management (Hard Skills)
• Compliance Adherence (Hard Skills)
• Data Visualization (Hard Skills)
• Technical Requirement Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary:

• Administration of all IC plans as well as the field awards and recognition program.
• Partner with legal and HR to ensure that proper documentation for field employees is captured and on file.
• Monitor any deviations from the quarterly IC budget and support leadership decision making on plan deviations.
• Run monthly, quarterly, and annual IC reports and partner with finance and payroll for execution.
• Create processes and tools to ensure compliant and accurate documentation and execution.
• Provide thought partnership to field leadership and Strategic Insights & Analytics in the development of field incentive compensation plans and contests.
• Partner with the Field Support Team as necessary to ensure that field teams receive the operational support they need to be successful in the field.
• Partner with finance regarding the car allowance program for field employees.
• Develop processes to track and maintain changes to field territory alignments in various SFA and enablement systems.
• Ensure that accurate and up-to-date territory maps are accessible to key internal partners.
• Contribute to sales force size, structure, and resource allocation discussions.
• Mature and standardize the Renewal Opportunity Management and Forecast process
• Optimize internal business processes such as renewals quoting and exception approvals
• Support the yearly planning process as well as quarterly business reviews
• Perform statistical modeling and analysis of structured and unstructured datasets to develop metrics

Skills on Resume: 

• IC Plan Administration (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Reporting (Hard Skills)
• Process Development (Hard Skills)
• Strategic Planning (Soft Skills)
• System Management (Hard Skills)
• Business Process Optimization (Hard Skills)
• Statistical Modeling (Hard Skills)

Job Summary:

• Lead a team of Metering/ EV technicians (c25 FTE Direct Employee & Sub Contractors) to ensure commercial delivery of contracts, driving productivity and performance across a balanced scorecard. 
• Deliver to agreed timescales, budget, and work commitments to maximize productivity and quality of Install coupled with analyzing and measuring departmental performance to ensure business targets are achieved.
• Ensuring the Metering/ EV technicians are ambassadors for Energise Energy Solutions when dealing with customers. 
• Responsible for creating a positive working environment by living and promoting the EES vision, values, and behaviors and upholding Energise Energy Solutions' green credentials.
• Conduct regular performance reviews, absence management reviews, investigations and disciplinary hearings where appropriate to reduce lost time and improve wellbeing & performance.
• Maintain a close working relationship with the Head of Metering/ Domestic EV in order to review and improve the company's aims and objectives.
• Ensure all Health & Safety regulations and company targets are achieved, promoting a high level of Health and Safety throughout the business. 
• Work closely with the compliance team to implement a positive change to safety culture to safeguard customers, employees, contracts and the business.
• Provide ongoing coaching, support, training and development of the team in order to ensure identified training needs are met.
• Analyze and interpret data to make value and cost-driven decisions to improve customer, stakeholder, employee and commercial performance.
• Prepare and present weekly/ monthly business reviews with team, clients, internal stakeholders, senior leadership team and subcontract companies to ensure contractual commitments are delivered.
• Single point of contact for all contract-specific installation, operational and contractual issues. 
• Provide regular feedback through monthly business reviews to drive performance and maximize efficiency. 
• Ensure that contracts operate profitably and to the required standards whilst continually looking for and implementing improvements and cost savings.
• Develop and maintain excellent client/ customer relations, resolving field-related customer complaints in a timely and effective manner, including root cause analysis to reduce the frequency, improve customer experience and build the reputation of the business.

Skills on Resume: 

• Performance Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)
• Coaching and Development (Soft Skills)
• Data Analysis (Hard Skills)
• Business Review Preparation (Hard Skills)
• Client Management (Soft Skills)
• Problem Solving (Hard Skills)
• Customer Relations (Soft Skills)

Job Summary:

• Manage relationships with courier companies within the assigned region as it applies to all aspects of global service offering i.e. inventory control, on-time delivery, responsiveness and cost control
• Ensure client SLA’s are met through timely inbound receipts and accurate outbound order processing
• Provide training to vendor staff on Choice procedures and Choice operating systems
• Proactively manage labor and space allocations for the warehouses
• Work directly with the Global Trade Solutions group to ensure International shipments are correctly billed and routed
• Ensure sufficient level of shipping supplies are maintained
• Conduct facility audits as required for both current and prospective clients
• Create a continuous improvement environment that delivers quality outcomes
• Develop and administer corrective actions and manage KPIs
• Recommend and drive changes that improve performance
• Understand the impact and cost of contracted services as well as the net effect of any changes
• Self-evaluate, baseline, benchmark, and introduce best practices to drive innovation
• Manage projects and cross-functional resources on global process improvement initiatives

Skills on Resume: 

• Relationship Management (Soft Skills)
• SLA Management (Hard Skills)
• Training Delivery (Hard Skills)
• Space Allocation Management (Hard Skills)
• International Shipping Compliance (Hard Skills)
• Inventory Management (Hard Skills)
• Audit Conduct (Hard Skills)
• Continuous Improvement (Hard Skills)

Job Summary:

• Lead the Field Metering as well as the Planning and Scheduling Teams in the delivery of superior levels of service to customers
• Provide field-related support for Distributed Energy Resource infrastructure customers
• Ensure the delivery of projects & programs are budgeted, on time and conducted in a safe manner
• Maintain a high level of customer service when providing field metering services
• Monitor, improve and implement field operations procedures and processes to ensure safety, regulatory, operational, risk management and accreditation requirements are met
• Build and maintain positive relationships with all relevant stakeholders, including customers, regulators, partners and vendors
• Implement, monitor and support the reporting on financial and non-financial targets
• Support the development of strategic business plans
• Proactively manage the performance of sub-contractors and suppliers
• Launch and establish a brand new Avail location.
• Develop and manage a team of onsite specialists, guiding and supporting 
• Design, implement, execute, and improve service request and fulfillment processes
• Inform development and evolution of process capabilities and enabling technologies
• Inform objectives for operational processes including customer support, dispatch, case management, issue resolution, and provider support
• Develop and manage solutions to achieve process objectives and performance targets (timeliness, quality, customer)

Skills on Resume: 

• Project Management (Hard Skills)
• Customer Support (Soft Skills)
• Safety and Compliance Management (Hard Skills)
• Stakeholder Relationships (Soft Skills)
• Financial Monitoring (Hard Skills)
• Subcontractor Management (Hard Skills)
• Process Improvement (Hard Skills)
• Team Development (Soft Skills)