FAMILY SUPPORT WORKER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 13, 2025 - The Family Support Worker possesses comprehensive knowledge of mental health issues and disabilities' impacts on children, families, and communities, along with a robust ability to work independently, under supervision, or as a team member. Equipped with outstanding negotiation, problem-solving, and decision-making skills; adept at managing time-sensitive projects and adapting to challenging environments. Proficient in Microsoft Office, experienced in supporting families through various formal settings, and well-versed in Ofsted standards, relevant legislation, and safeguarding principles.

Essential Hard and Soft Skills for a Standout Family Support Worker Resume
  • Risk Management
  • Intervention Development
  • Court-Ordered Support
  • Parenting Assessment
  • Programme Delivery
  • Monitoring & Evaluation
  • Safeguarding
  • Child Development Tracking
  • Case Management
  • Reporting
  • Family Support
  • Multi-Agency Collaboration
  • Child Advocacy
  • Supervision
  • Learning Environment Creation
  • Empowerment
  • Meeting Facilitation
  • Stakeholder Engagement
  • Active Listening
  • Coaching

Summary of Family Support Worker Knowledge and Qualifications on Resume

1. BS in Social Work with 3 years of Experience

  • Experience in case management and delivering therapeutic support to parents, children and families
  • Experience in the development and delivery of group work programs for parents, families, children and young people
  • Ability to work in a child-focused and whole family framework
  • Able to work within established processes and positively engage with clients in a supportive role
  • Ability to maintain confidentiality and apply sensitivity, empathy and a non-judgemental approach
  • Excellent verbal, written and interpersonal communication skills, including the ability to consult, advise and liaise effectively with a diverse range of people including culturally and Linguistically Diverse and Aboriginal and Torres Strait Islander people
  • Organisational and time management skills, able to meet conflicting priorities and deadlines
  • Capacity to work independently, use initiative and also be an effective team member
  • Intermediate level skills in Microsoft Suite and database applications
  • Good communication skills, both written and verbal

2. BA in Psychology with 4 years of Experience

  • Experience in the Case Management of families facing multiple and complex challenges such as mental health, disability and domestic and family violence is desirable
  • Strong administration skills including reporting, case notes and general documentation
  • Exceptional communication, negotiation and influencing ability – able to relate to children, parents and other service providers
  • Ability to form partnerships and connections with other professionals and organisations
  • Demonstrated capacity to manage time effectively while managing a caseload of complex clients including the ability to maintain professional boundaries and confidentiality
  • Proficiency in Microsoft Office packages and client case management systems
  • Evidence of continuing professional development, aligned to any relevant Professional Competency/Capability frameworks or Knowledge and Skills Statements.
  • Experience within a social work setting with evidence of challenging social and family situations.
  • Strong communication skills and an ability to develop a rapport and engage with diverse groups of individuals.

3. BS in Human Services with 2 years of Experience

  • In-depth understanding of issues pertaining to mental illness/or disabilities and impact on children, families and communities.
  • Ability to work autonomously, under supervision and as part of a team.
  • Demonstrated effective listening, empathy and communication skills
  • Excellent negotiation, problem-solving and decision-making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations.
  • Ability to work with children, families, carers, government agencies and community services
  • Competence with Microsoft Office
  • Experience in supporting families in need in a formal setting- e.g., EHA, TAF, CIN.
  • Knowledge of Ofsted expectations, Education Acts and other relevant legislation.
  • Ability to use a range of verbal and written tools to open lines of communication with parents and carers.
  • Understanding of working with children with a range of needs/ SEND and strategies to support them effectively.
  • Understanding of safeguarding and confidentiality.
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