Updated: Jun 13, 2025 - The Family Support Worker possesses comprehensive knowledge of mental health issues and disabilities' impacts on children, families, and communities, along with a robust ability to work independently, under supervision, or as a team member. Equipped with outstanding negotiation, problem-solving, and decision-making skills; adept at managing time-sensitive projects and adapting to challenging environments. Proficient in Microsoft Office, experienced in supporting families through various formal settings, and well-versed in Ofsted standards, relevant legislation, and safeguarding principles.
- Risk Management
- Intervention Development
- Court-Ordered Support
- Parenting Assessment
- Programme Delivery
- Monitoring & Evaluation
- Safeguarding
- Child Development Tracking
- Case Management
- Reporting
- Family Support
- Multi-Agency Collaboration
- Child Advocacy
- Supervision
- Learning Environment Creation
- Empowerment
- Meeting Facilitation
- Stakeholder Engagement
- Active Listening
- Coaching
Summary of Family Support Worker Knowledge and Qualifications on Resume
1. BS in Social Work with 3 years of Experience
- Experience in case management and delivering therapeutic support to parents, children and families
- Experience in the development and delivery of group work programs for parents, families, children and young people
- Ability to work in a child-focused and whole family framework
- Able to work within established processes and positively engage with clients in a supportive role
- Ability to maintain confidentiality and apply sensitivity, empathy and a non-judgemental approach
- Excellent verbal, written and interpersonal communication skills, including the ability to consult, advise and liaise effectively with a diverse range of people including culturally and Linguistically Diverse and Aboriginal and Torres Strait Islander people
- Organisational and time management skills, able to meet conflicting priorities and deadlines
- Capacity to work independently, use initiative and also be an effective team member
- Intermediate level skills in Microsoft Suite and database applications
- Good communication skills, both written and verbal
2. BA in Psychology with 4 years of Experience
- Experience in the Case Management of families facing multiple and complex challenges such as mental health, disability and domestic and family violence is desirable
- Strong administration skills including reporting, case notes and general documentation
- Exceptional communication, negotiation and influencing ability – able to relate to children, parents and other service providers
- Ability to form partnerships and connections with other professionals and organisations
- Demonstrated capacity to manage time effectively while managing a caseload of complex clients including the ability to maintain professional boundaries and confidentiality
- Proficiency in Microsoft Office packages and client case management systems
- Evidence of continuing professional development, aligned to any relevant Professional Competency/Capability frameworks or Knowledge and Skills Statements.
- Experience within a social work setting with evidence of challenging social and family situations.
- Strong communication skills and an ability to develop a rapport and engage with diverse groups of individuals.
3. BS in Human Services with 2 years of Experience
- In-depth understanding of issues pertaining to mental illness/or disabilities and impact on children, families and communities.
- Ability to work autonomously, under supervision and as part of a team.
- Demonstrated effective listening, empathy and communication skills
- Excellent negotiation, problem-solving and decision-making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations.
- Ability to work with children, families, carers, government agencies and community services
- Competence with Microsoft Office
- Experience in supporting families in need in a formal setting- e.g., EHA, TAF, CIN.
- Knowledge of Ofsted expectations, Education Acts and other relevant legislation.
- Ability to use a range of verbal and written tools to open lines of communication with parents and carers.
- Understanding of working with children with a range of needs/ SEND and strategies to support them effectively.
- Understanding of safeguarding and confidentiality.
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