FAMILY CASE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 13, 2025 - The Family Case Manager leverages extensive community resources to support families in crisis while maintaining stringent confidentiality and professional discernment. The role requires effective facilitation of meetings and workshops to communicate vital information, alongside managing risk assessments and safety planning for those affected by family violence. The position provides local community services via personal transportation, and exhibits superior communication skills in all professional interactions.

Essential Hard and Soft Skills for a Standout Family Case Manager Resume
  • Case Management
  • Documentation
  • Assessments
  • Crisis Intervention
  • Family Support Plans
  • Therapy
  • Service Coordination
  • Referrals
  • Networking
  • Emergency Response
  • Advocacy
  • Collaboration
  • Communication
  • Professional Development
  • Ethical Standards
  • Supervision
  • Teamwork
  • Group Facilitation
  • Relationship Building
  • Cultural Sensitivity

Summary of Family Case Manager Knowledge and Qualifications on Resume

1. BS in Social Work with 4 years of Experience

  • Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
  • Knowledge of state and/or federal laws, regulations, guidelines and standards affecting child protection services, foster care, family preservation and adoption.
  • Knowledge of related social services programs and ability to coordinate work among programs. 
  • Able to bring service providers to consensus in order to provide services and make recommendations to the court.
  • Knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects.
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
  • Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child-rearing practices, relationships and needs.
  • Ability to work with children with special needs, such as mental or emotional conditions, the foster families or the home willing to accept those children and the professionals who can appropriately provide services to them.
  • Ability to exercise sound judgment while managing crisis situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
  • Ability to manage multiple priorities, many of a life-threatening nature, to ensure safety of families and children.
  • Computer literacy and efficiency with MS Office software
  • Excellent verbal and written communication skills

2. BA in Psychology with 5 years of Experience

  • Experience delivering services to youth and/or young adults and families
  • Ability to observe and make accurate assessments of situations when working with individuals and families
  • Experience using community resources to serve families in crisis
  • Ability to use professional discernment skills and maintain confidentiality
  • Ability to use analytical thinking to solve problems and present viable solutions
  • Ability to effectively and professionally facilitate meetings and workshops to clearly deliver information to individuals/families and others
  • Requires personal transportation to provide services throughout the local community
  • Ability to work nights and weekends and be on-call
  • Excellent communication skills and the ability to use tact and courtesy in interactions with coworkers, individuals and families
  • Experience in completing risk assessment and safety plans using MARAM
  • Case management or intake assessment experience, ideally working with women and children who have experienced family violence
  • Understanding and experience of family violence, trauma, crisis response, and social justice

3. BS in Human Services with 4 years of Experience

  • Excellent verbal and written communication skills.
  • Ability to remain organized despite pressured situations.
  • Able to identify with the agency's Mission Statement and support the agency’s Core Values.
  • Familiarity with psychological and psychiatric reports
  • Ability to work collaboratively with families in order to provide families with needed support and education related to individualized needs.
  • Ability to work cooperatively and in conjunction with the assigned Mental Health Professional.
  • Ability to participate in agency and state-mandated trainings.
  • Ability to provide crisis intervention and on-call coverage.
  • Demonstrates motivation and ability to educate families on health and safety issues.
  • Demonstrates proficient writing and organizational skills.
  • Demonstrated ability to organize and manage multiple projects and cultivate relationships
  • Expertise in providing client support/excellent customer service
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