FAMILY CASE MANAGER RESUME EXAMPLE

Published: Mar 05, 2025 - The Family Case Manager develops and regularly updates Family Support Plans in collaboration with clients and support workers, setting health care and other family goals. This role involves direct, in-home visits with families to monitor progress, adhering to HFA standards, and utilizing community resources to provide comprehensive support. Additionally, the manager conducts necessary assessments, maintains detailed documentation, and actively participates in various organizational and training meetings to enhance family support strategies.

Tips for Family Case Manager Skills and Responsibilities on a Resume

1. Family Case Manager, Harmony Services, Springfield, IL

Job Summary:

  • Provide Family Finding services, maintaining strict fidelity to the program model.
  • Maintain a caseload of a minimum of ten cases at any one time, or such other number as may be assigned by supervisor or Family Finding Program Director.
  • Maintain case records and provide documentation within mandated timeframes, as outlined by DHS performance standards.
  • Maintain collaborative relationships with DHS/CUA staff, advocates, attorneys, and others as indicated to ensure coordinated service delivery
  • Participate in Service and Professional Development activities to ensure quality service delivery, including mandatory DHS and Family Finding training.
  • Participate in weekly supervisory meetings (formal and informal) to discuss individual case status including goal accomplishment and problems, ongoing development of social work skills and caseload management.
  • Participate in staff meetings for the purpose of program evaluation, delivery of social work services, problem solving, professional development, and building teamwork.
  • Participate in Quality Improvement process and training activities.
  • Maintain the highest ethical standards in organizational operations and individual professional conduct.
  • Direct emergency response personnel, residents and staff. 
  • Assist with evacuating the building


Skills on Resume: 

  • Family Finding (Hard Skills)
  • Case Management (Hard Skills)
  • Documentation (Hard Skills)
  • Collaboration (Soft Skills)
  • Communication (Soft Skills)
  • Professional Development (Soft Skills)
  • Ethical Standards (Soft Skills)
  • Emergency Response (Hard Skills)

2. Family Case Manager, Unity Family Support, Redding, CA

Job Summary:

  • Conducts assessments of program participants and provides in-home/on-site individual and family therapy
  • Implements assigned curriculums and evidence-based practices to provide services to program participants
  • Reviews Interpretive Summaries for accuracy and completeness
  • Reviews Wellness and Recovery Plans with the family therapists
  • Reviews monthly Wellness and Recovery Plan Reviews
  • Accurately logs miles traveled, services provided, and hours worked in accordance with WestCare policies and procedures, and grant/funding requirements
  • Reviews and documents all clinical services and activities in accordance with licensing, Medicaid, and Joint Commission standards, and WestCare policies and procedures
  • Participates in case conferences involving assigned program participants
  • Schedules in-home visits in a manner that ensures minimal travel between visits and emphasizes productivity
  • Provides a minimum of 120 service hours to program participants on a monthly basis
  • Assists other WestCare staff to promote cooperation and portray a professional image to the community
  • Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation


Skills on Resume: 

  • Assessments (Hard Skills)
  • Therapy (Hard Skills)
  • Curriculum Implementation (Hard Skills)
  • Documentation (Hard Skills)
  • Case Conferences (Soft Skills)
  • Scheduling (Hard Skills)
  • Service Delivery (Hard Skills)
  • Teamwork (Soft Skills)

3. Family Case Manager, Beacon Community Help, Dover, DE

Job Summary:

  • Develop a self-sufficiency plan with each resident that describes objectives, action steps, timeframes, and supportive services necessary.
  • Assist residents with the implementation of the self-sufficiency and discharge plan by meeting formally once a week with each resident in home and informally as often
  • Continuously assess residents to identify changing needs and modify self-sufficiency plan and staff interventions
  • Appropriately document the resident’s activities and program participation.
  • Research mainstream/supportive services and facilitate each resident’s participation in appropriate services according to self-sufficiency plan.
  • Provide crisis intervention to residents and develop safety plans to assist residents with making safe choices
  • Operate as the Facility Manager after regular business hours.
  • Conduct Program Orientations for program applicants 
  • Orient new intakes to the program, including completing documentation.
  • Complete daily apartment checks, common area checks, and submit work orders to maintain apartment and facility safety.
  • Facilitate and assist with groups such as life skills workshops.
  • Assist with the operations of the lobby
  • Assist during emergency situations. 


Skills on Resume: 

  • Self-Sufficiency Planning (Hard Skills)
  • Crisis Intervention (Hard Skills)
  • Documentation (Hard Skills)
  • Case Assessment (Hard Skills)
  • Service Coordination (Hard Skills)
  • Facility Management (Hard Skills)
  • Group Facilitation (Soft Skills)
  • Emergency Response (Hard Skills)

4. Family Case Manager, Sunrise Family Solutions, Fargo, ND

Job Summary:

  • Completes or revises the Family Risk Assessment with all family members that live in the home to assess strengths and needs, risk of harm to the child/children and monitors child safety
  • Maintains contact with families through regular, planned, and unannounced visitations.
  • Provides case management, transportation, parent education, counseling, community resource linkage, advocacy, and other professional services
  • Participates in administrative and court reviews of the case plan and other court proceedings
  • Works with Foster Care Programs to coordinate visits with the Foster Treatment Coordinator
  • Pursues permanent custody and planning for adoption or other permanent substitute care for children who cannot be returned to birth families.
  • Performs duties on-call as outlined in on-call description when called upon to respond to after- hour emergencies.
  • Travels daily, to provide community-based services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.
  • Utilize Children Welfare Best Practice Principles in decision-making 
  • Advocates on behalf of clients.
  • Functions as a gatekeeper for other resources.
  • Performs crisis intervention and monitors clinical symptoms.
  • Meet monthly productivity metrics


Skills on Resume: 

  • Risk Assessment (Hard Skills)
  • Case Management (Hard Skills)
  • Crisis Intervention (Hard Skills)
  • Advocacy (Soft Skills)
  • Client Counseling (Hard Skills)
  • Court Participation (Hard Skills)
  • Service Coordination (Hard Skills)
  • Documentation (Hard Skills)

5. Family Case Manager, Bridge Family Care, Flint, MI

Job Summary:

  • Complete assessment to determine child’s needs within 2 weeks of receiving a Children’s Services referral.
  • Based on assessment and the identified needs, provide linkages and coordinated referrals to any community supportive services, which may include accompanying children and families to appointments.
  • Coordinate with parents and involved family members to ensure family-centered services are provided for families in Doorways programs.
  • Ensure each child has access to appropriate medical care and linkage to pediatric providers and/or referrals for mental health/developmental assessment services.
  • Follow up with referrals for immunizations and medical services for children.
  • Ensure all children are enrolled in the educational/child care services that is age appropriate and expedite children’s enrollment in these programs.
  • Coordinate education services including transportation needs for children and parents to attend school meetings in person or virtually.
  • Advocate and coordinate with school staff on IEP or 504 Plan needs to include attending school meetings in person.
  • Establish contact with school staff at area schools to ensure communication and coordination on children’s needs.
  • Arrange for tutoring and remedial education in collaboration with schools and other agencies
  • Identify recreational and aftercare activities for children throughout the school year and during breaks, including support with enrollment in summer school, summer camp, etc.
  • Provide parents with psychoeducation about child’s development and support them in supporting any developmental challenges children are experiencing.
  • Ensure all school related data is entered into electronic database system in order to collaborate and coordinate services with Arlington Public Schools


Skills on Resume: 

  • Needs Assessment (Hard Skills)
  • Service Coordination (Hard Skills)
  • Referrals (Hard Skills)
  • Advocacy (Soft Skills)
  • Education Support (Hard Skills)
  • Communication (Soft Skills)
  • Psychoeducation (Hard Skills)
  • Documentation (Hard Skills)

6. Family Case Manager, Family Pathways Network, Athens, GA

Job Summary:

  • Provide psychoeducation to parents on the impact of trauma, homelessness and domestic violence on children.
  • Provide ongoing coaching focused on skill building for children, parents, and staff on topics related to effects of trauma, mental wellness, safety needs, basic preventive health practices, nutrition, dental care, education, and related topics.
  • Responsible for planning, coordinating, and/or leading both Parent and Child Support Groups on a regular basis.
  • Advocate for client needs within and outside Doorways programs.
  • Assist in training and supporting volunteers serving children in shelter.
  • Serve as subject matter lead related to children services for the Doorways Client Services Team, including sharing resources and knowledge with CST staff who work with family households and facilitating trainings as part of staff/volunteer on-boarding and core training.
  • Serve as a liaison with the development team to coordinate and facilitate in-kind drives for children’s goods.
  • Demonstrate alignment with Doorways core values and mission.
  • In partnership with Doorways staff, assist with Doorways client and community events.
  • Completion of administrative tasks to include compiling a monthly report to Arlington Public Schools and contributing content for quarterly reports to funders.
  • Document client information per stated policies and procedures, guidelines provided on role expectations, and maintain confidentiality of the information therein.
  • Compile and report all documentation, relevant data, and statistics on a timely manner.
  • Maintain current industry knowledge and best practices.
  • Participate in an on-call rotation
  • Adhere to agency policies and procedures


Skills on Resume: 

  • Psychoeducation (Hard Skills)
  • Coaching (Soft Skills)
  • Group Facilitation (Hard Skills)
  • Advocacy (Soft Skills)
  • Volunteer Training (Hard Skills)
  • Liaison (Soft Skills)
  • Documentation (Hard Skills)
  • Event Coordination (Hard Skills)

7. Family Case Manager, Next Step Family Center, Erie, PA

Job Summary:

  • Complete comprehensive assessments of family strengths and needs using agency tools and best practices.
  • Conduct regular home visits and orients families to the services provided by SCAP and partners.
  • Supervise and oversee subcontracted partner activities related to recruitment, enrollment and attendance of families/children. 
  • Ensure ongoing eligibility for child care subsidies.
  • Complete family assessments using approved matrices and forms
  • Conduct timely data collection and entry in data management system including all child health records and documentation needed for enrollment.
  • Facilitate and manage parent committee meetings, maintain and distribute as directed the records of each meeting and encourages maximum participation of parents.
  • Actively participate in scheduled case conferences and team meetings to discuss families, attendance, health and social services-related concerns.
  • Provides therapeutic interventions in the home or community and linking clients to resources
  • Assesses client's development, psychological and psychiatric needs in order to make referrals.


Skills on Resume: 

  • Family Assessment (Hard Skills)
  • Home Visits (Hard Skills)
  • Supervision (Soft Skills)
  • Data Collection (Hard Skills)
  • Parent Engagement (Soft Skills)
  • Case Conferences (Soft Skills)
  • Therapeutic Interventions (Hard Skills)
  • Resource Coordination (Hard Skills)

8. Family Case Manager, Family Support Associates, Bismarck, ND

Job Summary:

  • Support children and families to address a range of issues
  • Link families to the community supports they require and promote a collaborative care team around the family
  • Conduct comprehensive child wellbeing and family assessments
  • Establish a working relationship with children and families
  • Strengthen family connections, promoting positive interactions and the safety of children, young people and parents
  • Use a range of therapeutic techniques and approaches to engage with children and families
  • Work collaboratively with DHHS, Child Protection, and other professionals
  • Provide assertive case management support to children, young people and families 
  • Advocate on behalf of and alongside children, young people and families 
  • Assist clients to receive services by telephone, in person or via outreach.
  • Provide crisis intervention and/or therapeutic support.
  • Assist clients in getting involved in beneficial activities within communities.
  • Develop community education programs 


Skills on Resume: 

  • Case Management (Hard Skills)
  • Family Assessment (Hard Skills)
  • Advocacy (Soft Skills)
  • Therapeutic Techniques (Hard Skills)
  • Collaboration (Soft Skills)
  • Crisis Intervention (Hard Skills)
  • Community Engagement (Soft Skills)
  • Support Services (Hard Skills)

9. Family Case Manager, Community Family Partners, Roanoke, VA

Job Summary:

  • Implement the PAT model to fidelity with families
  • Develops Family Support Plans that are updated at least monthly and signed by clients and support worker, which incorporate goals for both adults and other children in the family
  • Meets with families on the case load face to face in the home environment to review progress on Family Support Plan, and to follow-up on tasks and services. 
  • Frequency of visits is based on PAT standards.
  • Networks with COH and other community resources for housing, employment, substance abuse treatment, mental health treatment, training, child and family services, etc., and makes referrals
  • Progress on referrals provided, to include follow up, should be documented in the DCRS database
  • Completes required assessments and screenings with families at designated intervals, e.g., ASQ-3, ASQ: SE-2, PHQ-9, Adult Adolescent Parenting Inventory, and the Abusive Behavior Inventory. 
  • Meets weekly with the PAT Program Coordinator for 90-minute reflective supervision sessions.
  • Communicates about client and case management issues in person, via e-mail, or by phone with supervisor outside of regularly scheduled meetings.
  • Works with outside groups, agencies, or individuals to coordinate family activities in addition to attending events
  • Provides updates on client successes or program outcomes for fundraising and communications purposes
  • Makes referrals for health services to Community of Hope 


Skills on Resume: 

  • Family Support Plans (Hard Skills)
  • Case Management (Hard Skills)
  • Networking (Soft Skills)
  • Referrals (Hard Skills)
  • Assessments (Hard Skills)
  • Supervision (Soft Skills)
  • Communication (Soft Skills)
  • Program Coordination (Hard Skills)

10. Family Case Manager, Gateway Family Services, Prescott, AZ

Job Summary:

  • Assist families in navigating the shelter and housing resources available in Salt Lake County.
  • Provide families experiencing homelessness with support and resources, and work with families to develop achievable goals aimed at quickly resolving the homeless crisis.
  • Maintain a caseload of families who are currently are in a motel placement and/or shelter.
  • Work with the case management and housing teams to ensure quick housing placement for families in need.
  • Maintain accurate and timely case notes and other required data on each assigned family and stay up to date on progress toward housing placement.
  • Transport clients using agency vehicles.
  • Conduct outreach visits to clients who are staying in motels (mileage reimbursement available if using own vehicle).
  • Provides and coordinates casework services on all levels of the child welfare system to maintain children in the family home or achieve permanency with the family of origin, extended family, or a foster/adoptive family.
  • Perform tasks in the written service plan that is based upon the integrated assessment being certain to engage children and families in these processes.
  • Present cases for staffing and conduct family-child team meetings.
  • Coordinates and collaborates with other service providers, schools, and health care facilities to promote the child’s well-being.


Skills on Resume: 

  • Case Management (Hard Skills)
  • Housing Coordination (Hard Skills)
  • Outreach (Soft Skills)
  • Transportation (Hard Skills)
  • Family Support (Soft Skills)
  • Documentation (Hard Skills)
  • Collaboration (Soft Skills)
  • Crisis Resolution (Hard Skills)

11. Family Case Manager, Family Case Management Corp, Topeka, KS

Job Summary:

  • Provide home visitation services to 12 to 15 families, according to the Parent Aide Program model.
  • Utilize the Nurturing Families curriculum to teach positive parenting skills.
  • Perform initial assessments to determine strengths and needs of each family.
  • Assist families in establishing, reviewing, and updating Family Goal Plans to teach goal setting.
  • Administer evaluation tools, at specified intervals, to collect data used to evaluate client progress and program effectiveness.
  • Perform developmental screenings on all children ages 5 and under, and refer for follow-up services
  • Assist families in identifying and accessing community resources to enhance family stability.
  • Adhere to all policies and procedures of Family Compass, including those specific to the Parent Aide Program, especially confidentiality and child abuse reporting policies, as well as any applicable State or Federal statutes.
  • Maintain professionalism in the provision of services.
  • Maintain accurate and thorough client records that meet program guidelines.
  • Complete monthly data entry and submit monthly statistical reports, according to program, funding, and administrative requirements.


Skills on Resume: 

  • Home Visitation (Hard Skills)
  • Parenting Skills (Hard Skills)
  • Family Goal Setting (Hard Skills)
  • Assessments (Hard Skills)
  • Developmental Screenings (Hard Skills)
  • Resource Coordination (Hard Skills)
  • Confidentiality (Soft Skills)
  • Documentation (Hard Skills)

12. Family Case Manager, Family Guidance Centers, Helena, MT

Job Summary:

  • Offer appropriate and high-quality support to individuals experiencing family and domestic abuse or at risk of homelessness
  • Provide client-centred case management frameworks including relationship building
  • Manage case loads as allocated by the program manager
  • Ensure service orientation is conducted with all persons accepted as clients
  • Adhere to KPI’s provided to case managers for the service
  • Uphold individual’s rights, providing advocacy on behalf of residents to internal and external organisations
  • Maintain and develop personal knowledge in the area of expertise as well as Family and Domestic abuse
  • Demonstrate cultural sensitivity and competence in work with families from various ethnic and cultural groups, socioeconomic levels, and lifestyles.
  • Serve as a liaison to various community groups and coalitions.
  • Participate in Family Compass fundraising events, community speaking engagements and site visits with funders
  • Stay informed of new research and trends pertaining to home visiting, parenting, and child welfare.


Skills on Resume: 

  • Case Management (Hard Skills)
  • Advocacy (Soft Skills)
  • Relationship Building (Soft Skills)
  • Cultural Sensitivity (Soft Skills)
  • Client Orientation (Hard Skills)
  • Service Delivery (Hard Skills)
  • Community Liaison (Soft Skills)
  • Professional Development (Hard Skills)

13. Family Case Manager, New Dawn Family Solutions, Idaho Falls, ID

Job Summary:

  • Develops Family Support Plans, that is updated at least monthly and signed by clients and support workers, which incorporate goals for both adults and other children in the family. 
  • Emphasis on ensuring appropriate health care goals
  • Meets with families on caseload face to face in the home environment to review progress on Family Support Plan, and to follow-up on tasks and services.
  • Frequencies of visits are based on HFA standards
  • Networks with COH and other community resources for housing, employment, substance abuse treatment, mental health treatment, training, child and family services, etc., and makes referrals
  • Completes required assessments and screenings with families at designated intervals, e.g. Parent Survey, ASQs, PHQ, etc
  • Meets weekly with the Family Case Management Coordinator for 90-minute reflective supervision sessions.
  • Communicates about client and case management issues in person, via e-mail, or by phone with a supervisor outside of regularly scheduled meetings
  • Attends clinical, departmental, program, and care team meetings and other organizational meetings and training
  • Maintains appropriate documentation in files, including updated notes, the current release of information forms, incident reports, referrals, assessments, etc.
  • Works with outside groups, agencies, or individuals to coordinate family activities in addition to attending events


Skills on Resume: 

  • Family Support Plans (Hard Skills)
  • Case Management (Hard Skills)
  • Networking (Soft Skills)
  • Referrals (Hard Skills)
  • Assessments (Hard Skills)
  • Supervision (Soft Skills)
  • Documentation (Hard Skills)
  • Coordination (Soft Skills)