• Providing specialized support intervention services for newly bereaved families of donor-eligible patients including assessment, support and referral information.
• Counsels families regarding brain death and the process of donation.
• Obtains consent from family for organ & tissue donation after explaining donation options.
• Collaborates with LiveOnNY staff on site to work as a team in an effort to provide support to the family and effectively plan for the case.
• Participating with hospital staff in the development and implementation of strategies, policies and procedures to increase organ and tissue referrals and donation.
• Coordinating and providing donation education to departments in selected hospitals.
• May serve as a First Responder on new organ referrals collecting basic patient information.
• Carry out independent but low-risk interventions/assessments to identify customer needs or deliver services directly to customers.
• Assist more experienced colleagues in delivering complex service activities/assessments in order to meet or identify customer needs and develop skills and experience.
• Provide advice and support to customers using Council procedures and policies.
• Supervise the tasks and activities of other team members including prioritising and scheduling of work

Skills: Bereavement Counseling, Organ Donation Education, Family Support, Consent Coordination, Policy Development, Team Collaboration, Referral Management, Service Assessment

• Engage multi-agency partners to provide robust assessment, intervention and review to meet the needs of the family.
• Take on the lead professional role with a defined number of families who meet the Targeted Early Help threshold.
• Engage all family members and partners to develop a whole family assessment which leads to the identification of need.
• Assess the risk of all family members using relevant tools to ensure safety and wellbeing is considered and informs the family’s plan,
• Complete purposeful and timely interventions and direct-work with the family and wider partnership to meet the outcomes identified within the families plan.
• Lead on the Team Around The Family meetings to review progress and update plans.
• Complete accurate and timely records and reports to support and evidence the work with the family.
• Ensure all work meets the requirements and timeframes outlined within the Targeted Early Help Practice Standards.
• Provide families with support on every aspect of daily life, health and well-being to include basic baby care, feeding and eating, sleeping, budgeting, safety, discipline, health eating, healthy lifestyles and choices.
• Participate in the development, implementation and monitoring of individual families' placement and assessment plans.
• Undertake key work sessions as directed by the Key Worker.

Skills: Multi-agency Collaboration, Family Assessment, Risk Assessment, Intervention Planning, Case Management, Record Keeping, Family Support, Progress Monitoring

• Observe and assess contact sessions.
• Deliver a quality, cost-effective service in a timely manner.
• Carry out duties as directed by the service and in accordance with the service’s policies and procedures.
• Maintain accurate records and reports on pieces of work carried out ensuring client confidentiality.
• Always ensure that the child/young person’s safety and well-being are paramount.
• Immediately report to the centre any concerns of a child protection nature in accordance with policy and procedure that may require terminating the contact.
• Participate in training and supervision opportunities to ensure development of practice.
• Attend staff meetings or team meetings.
• Ensure that requirements of the Complaints Procedure are complied with, and if appropriate, assist with complaint enquiries.
• Develop and maintain good working relationships with parents and other family members and professionals including GPs, HVs and social workers.
• Ensure that all documentation is completed and that this is evidence-based and reflective of the circumstances and issues.

Skills: Session Observation, Service Delivery, Record Keeping, Child Safety, Reporting Concerns, Training Participation, Relationship Building, Documentation Management

• Work alongside social workers to contribute to high quality assessments to support and safeguard children and young people.
• Undertake high quality evidence-based Graded Care Profile 2 assessments and PAM's assessments
• Work alongside social workers to progress the Care in Need Plans and Child Protection Plans
• Work in partnership with families, providing advice and support to strengthen parenting and promote the safety and welfare of children and young people living within the family, reducing the risk of abuse and neglect and the need for statutory social care intervention.
• Proactively engage and support the most vulnerable, distressed and challenging children, young people and so that we fully understand day to day lived experience and take account of wishes and feelings.
• Utilise a 'Think Family' approach to ensure that all services working with the family are coordinated and work effectively together whilst maintaining a focus upon the safety and wellbeing of the children and young people.
• Enable the development of positive parenting strategies to enable families to gain and maintain independence and control over all aspects of lives and contribute positively within the community.
• Work with families with complex often interrelated problems including poverty, social exclusion, oppression, poor housing, mental health, substance misuse, domestic abuse, crime and antisocial behaviour.
• Contribute to the protection of children, young people and vulnerable adults in line with Dudley Safeguarding Children and Adult Board reporting procedures.
• Work as an effective supportive team member positively prioritising the needs of children and families in need of support and intervention.

Skills: Assessment Support, Care Plan Progression, Family Support, Vulnerable Children Engagement, Multi-Agency Collaboration, Parenting Strategy Development, Complex Case Management, Safeguarding Compliance

• Working as part of a multi-disciplinary team to provide targeted assessments for families
• Safeguard children and parents through continued assessment, planning and reviews.
• Engage and build professional relationships with families
• Provide daily support and crisis management skills to families
• Support parents to reach full potential to enable them to care for child/ren
• Be involved in parent-child activities that support healthy attachments and child development
• Work collaboratively with community resources and advocate for Young People
• Encourage independence through community activities working with individual preferences and choice
• Facilitate achievement of support plans
• Support life skills and social activities
• Empower choice and decisions
• Provide written accounts of clients' day-to-day activities

Skills: Multi-disciplinary Collaboration, Child Safeguarding, Family Engagement, Crisis Management, Parenting Support, Attachment Building, Community Advocacy, Life Skills Support

• Experience of working in the field of Health and Social Care i.e., local authority, children and families/adults’ services.
• Experience of carrying out assessments, preparing plans and monitoring and reviewing outcomes – this is fundamental to excelling within this role.
• Demonstrable organisational skills to manage a varied caseload.
• Excellent IT skills including experience in using a case management system.
• Experience of working within a caring environment or with children within any context (further training will be provided)
• A commitment to safeguarding and protecting children from harm (further training will be provided).
• Excellent written skills including clear handwriting and a sound spelling and grammatical ability.
• Experience in delivering support and producing positive outcomes in a Family Support role.
• Experience in assessment and complex case planning.
• Excellent communication and organizational skills

Qualifications: BA in Social Work with 3 years of Experience

• Knowledge of community resources.
• Basic knowledge of a computer.
• Strong time management skills.
• Basic computer fluency, including Microsoft Office
• Bilingual (English and either Spanish, Portuguese, or Haitian Creole)
• Familiarity with community resources and access them appropriately to meet the needs of families.
• Ability to maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal
• Experience working in supporting families, reducing family stress, and teaching positive parent-child interaction skills
• Knowledge of and belief in a non-violent approach to disciplining children
• Knowledge of child development, family dynamics, family problems, and stresses of parenting 
• Experience in working with or providing services to children and families, acceptance of individual differences

Qualifications: BS in Psychology with 4 years of Experience

• Experience in a social services organization
• Experience in planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook
• Ability to handle emergencies and life-threatening situations effectively.
• Ability to observe and accurately report the functioning of individuals and families.
• Ability to perform at a high level of autonomy, with general supervision.
• Experience in providing high customer satisfaction with positive service delivery results.

Qualifications: BA in Sociology with 3 years of Experience

• Ability to meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Ability to handle highly stressful, sensitive situations
• Ability to maintain confidentiality and professional boundaries.
• Experience of delivering interventions which demonstrate impact and improve outcomes
• Ability to observe, interpret and document each child's progress according to individualized service plan
• Ability to develop a positive/healthy rapport with children and families
• Knowledge of typical and atypical child development, developmental disabilities/delays and mental health needs
• Experience in developing strong relationships with partners, other agencies and the local community, to achieve joint objectives and offer a supportive framework for children and families.
• Understand delivery of value for money interventions balanced against need.
• Ability to reflect effectively about practice and hold others to account.

Qualifications: BS in Human Services with 4 years of Experience

• Experience in developing and/or demonstrated proficiency in individual/youth and family case work and/or wrap-around care. 
• Knowledge of community resources and supports, mental health, educational systems, child development, child welfare, and/or juvenile justice systems preferable.
• Experience in developing competency with establishing a therapeutic rapport with clients and effective collaborative relationships with providers.
• Experience in developing and/or demonstrated ability to use experience as a caregiver of a youth with special needs to teach, coach, and support a parent/caregiver consumer.
• Experience in developing and/or demonstrated proficiency in providing care planning, care coordination, service delivery resource development, advocacy, and/or discharge/after-care planning.
• Ability to exercise discretion, confidentiality, collaboration, ethics, appropriate boundaries and good judgment. 
• Ability to seek out supervision and consultation
• Strong oral and written communication skills, organization skills, timeliness, and ability to work effectively with others.
• Experience in working with vulnerable children, young people and families and the ability to build effective relationships
• Knowledge of assessment frameworks

Qualifications: BA in Early Childhood Education with 3 years of Experience