• Conduct daily site inspections and follow up corrective action accordingly
• Manage office inventory and supplies including pantry supplies, stationery supplies, and company stationeries such as business cards, letterheads, and envelope
• 24/7 emergency call support and site attendance
• Manage multiple vendors including hard and soft service providers to deliver services on time and within budget
• Assist FM in vendor contract management and procurement process when applicable 
• Ensure that the site’s financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are followed at all times
• Ensure timely submission of site reports to FM
• Assist in the implementation and management of a property risk management program
• Support the implementation and monitoring of disaster recovery and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Skills: Site Inspections, Inventory Management, Emergency Support, Vendor Management, Financial Oversight, Risk Management, Disaster Recovery, Compliance Adherence

• Provide tea and coffee Services as well as Service for small catering requirements
• Provide procurement and maintenance of hospitality consumables stock in the tea points and pantries
• Provide a standard range of soft drinks to the conference center meeting rooms
• Provide support for catering Services for both internal and external meetings
• Tidy all client meeting rooms within the Firm’s Property after each use to ensure readiness for the next booking, including repositioning chairs, signage, and keyboard and mouse, where applicable
• Ensure that Confidential Waste left in meeting rooms is appropriately disposed of in accordance with the Firm’s policies and procedures
• Ensure disposables and consumables in the tea points are restocked 
• Ensure functionality and cleanliness of the equipment, tea points, and conference rooms and immediately report malfunctions of telephone lines, lights, heating and air conditioning and where necessary, manage the catering vendors in conjunction with the Firm including any break-fix requirements and issue tracking.
• Preparation and tracking of accurate monthly reports of itemized food cost and regular consumption data
• Customer satisfaction is always achieved and exceeded, obtaining regular feedback and executing improvement plans based on feedback
• Providing local events coordination, ensuring all events are catered for appropriately with the expected level of high-quality on-time delivery in relation to food and beverage
• Responsible for ordering and inventory tracking of all goods purchased including check-in/receiving and storage
• Responsible for Invoice and Payment process for vendors on JLL & client systems.
• Ensuring effective organization and food safety compliance
• Evaluation of vendors and suppliers to ensure consistent high-quality service delivery and ensure they are meeting contractual obligations to the client.

Skills: Catering Service, Inventory Management, Beverage Provision, Room Preparation, Waste Disposal, Equipment Maintenance, Customer Satisfaction, Event Coordination

• Building and maintaining strong relationships with the client, contractors trades persons and suppliers
• Remove and/or install whiteboards, plaques, signage and screens
• Conduct routine site inspections and work order reviews to identify opportunities for proactive works
• Delivery of non-trade maintenance tasks that don’t require a 2-person lift, working at heights, or any other task that may pose a WHS risk to a single-person operator including and furniture repairs/ alterations
• Escort JLL contractors for emergency/critical works during business hours as required, including Departments Executive Are
• Raising and closing out maintenance tasks through Corrigo
• Provide support to the Property Services team through direct communications with the PSC and FM team on the status of work orders
• Provide highly professional AV support service
• Assist the facilities team with any safety and or security issues
• Logging faults and reporting to management
• Administer and maintain digital signage and ensure appropriate information is available

Skills: Relationship Building, Installation, Inspection, Maintenance, Escorting, Task Coordination, AV Support, Security Management

• Answer and forward all incoming calls in a polite and professional manner, taking detailed messages and directing the caller to the correct team/individual, in line with agreed procedures
• Greet clients and visitors to the office, announcing calls and providing direction
• Assist in the management of the Boardroom and Meeting room diaries via Outlook
• Ensure security procedures regarding the locking and unlocking of main doors are actioned
• Hold overall responsibility for the ongoing control of the petty cash
• Manage the orders and budget stationery throughout the office, ensuring it is audited and that the most cost-effective solutions are being sought
• Lead in the administrative work surrounding Health and Safety procedures and practices
• Be a point of contact for external contractors, ensuring service agreements are met and adhered to
• Assist with the coordination of office moves/fit-outs
• Ensure the Board and Meeting rooms are always clean, organized and ready for use
• Ensure the reception function runs smoothly and efficiently and that suitable cover has been arranged during peak times and times of absence
• Provide internal and external clients and visitors with refreshments and organize outside catering
• Support the Reception and Facilities staff to ensure all post is franked and couriered throughout the day, office supplies are maintained and new starters are provided with appropriate materials on first day

Skills: Call Handling, Client Reception, Diary Management, Security Management, Financial Oversight, Procurement Management, Health & Safety Administration, Contractor Coordination

• Implement maintenance schedules and perform general maintenance work ensuring the safety of employees, visitors, and contractors
• Co-ordinate site access and supervision of external tradespeople, service providers and contractors with maintenance, repairs and projects
• Conduct site inductions in line with the WHS contractor management system and WHS legislation and regulations
• Maintain internal and external sites at a professional and welcoming presentation level. 
• Walkways, driveways, fire stairs, ramps, car parks, workshops, storage and gardens are clean, safe, tidy and professionally presented at all times
• Respond to urgent site maintenance, emergencies, critical infrastructure and security matters. 
• Determine and implement appropriate action and provide clear, accurate communication to the Facilities Manager in a timely manner
• Provide requests, seek quotes and proposals for building works
• Provide support to the Property and Facilities team and perform duties in other office locations

Skills: Maintenance Scheduling, Safety Management, Contractor Supervision, Site Induction Coordination, Site Presentation Maintenance, Emergency Response, Communication, Quote Management

• Ability to prioritize work and effectively
• Proven experience in management and understanding 
• A good understanding of WHS obligations.
• A problem-solving and innovative thinker
• Ability to work autonomously and within a collaborative team environment.
• Ability to work with sensitive and confidential information.
• Experience in customer service and liaising with a diverse range of stakeholders.
• A good understanding of the Building Code of Australia (BCA) and NCC.
• Excellent attention to detail.

Qualifications: BA in Hospitality Management with 6 Years of Experience

• Experience in office facilities management, day-to-day operation, repair, and maintenance
• Good command of Written and spoken English and Chinese languages (Cantonese and Mandarin).
• Knowledge in site co-ordination, vendor management, and office renovation/relocation
• Experience in room booking allocation, system implementation, or facilities management
• Good PC literacy and ability to manage daily activities using various systems
• Outgoing, positive, flexible, a team player, and good interpersonal, communication and organization skills
• Excellent work attitude and helpful attitude are essential.
• Good command of written and spoken English and Chinese
• Able to work under pressure and meet tight deadlines
• Excellent interpersonal and communication skills

Qualifications: BA in Environmental Science with 4 Years of Experience

• Good communication and interpersonal skills in order to provide clear and concise advice and guidance to a range of clients.
• Ability to appreciate the need to maintain essential building services and security and the requirement to be flexible in work routines to achieve this.
• Ability to respond independently, analyze problems and implement practical solutions.
• Ability to work with a range of software packages with good keyboard skills e.g. Word, Excel, databases etc.
• Literacy and numeracy skills in order to understand written instructions describing tasks, e.g. reading instructions to ensure alarm systems are working correctly.
• Experience in good practical building-related skills.
• Experience in building and Facilities Management Services.
• Experience in mentoring, coaching, and delivering skills-based training.
• Strong negotiation, and administration skills

Qualifications: BA in Engineering with 2 Years of Experience

• Experience in general maintenance and handyman tasks, including gardening.
• Ability to work with minimal supervision utilizing initiative and judgment to ensure the timely completion of tasks and activities
• Capable of adhering to instructions, established practices, and guidelines.
• Have a sound understanding of the Occupational Health Safety & Welfare acts relevant to maintenance, and knowledge of operating and maintaining basic equipment and tools.
• Sound technical knowledge and skills in building and M&E service
• Able to work in a team as well as independently
• Good interpersonal and communication skills
• Problem-solving ability
• A positive attitude and approach to achieving all required tasks
• Outstanding customer service skill
• Operational delivery understanding and experience

Qualifications: BA in Business Administration with 5 Years of Experience

• Have knowledge of health & safety legislation and have worked within a Facilities environment.
• A team player, flexible, with excellent interpersonal skills.
• Able to work under pressure at times.
• Ability to plan and deliver results.
• Prior experience working in a Facilities Officer role
• Strong computer skills and can quickly learn new programs
• Excellent written and verbal communication skills
• Great stakeholder engagement and ability to build trust and rapport

Qualifications: BA in Facilities Management with 3 Years of Experience