EXCHANGE ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 12, 2025 - The Exchange Administrator has extensive experience in O365/Exchange messaging support, Azure AD, and Windows operating systems, with strong proficiency in Active Directory administration and enterprise ticketing software like ServiceNow. This role requires expertise in end-user computing services, including hardware platforms, networking, collaboration tools, and mobile device management, particularly Apple iOS. The administrator has strong problem-solving skills, excellent communication abilities, and a client-focused approach to building relationships and supporting senior executives.

Essential Hard and Soft Skills for a Standout Exchange Administrator Resume
  • Windows Server Support
  • Exchange Admin
  • AD Support
  • Patch Management
  • Office 365 Admin
  • PowerShell Scripting
  • Email Systems Management
  • Network Troubleshooting
  • Disaster Recovery
  • Virtual Server Design
  • Client Relationship
  • Problem-Solving
  • Change Management
  • Incident Management
  • Documentation Management
  • Cross-department Coordination
  • Communication Skills
  • Executive Support
  • Technology Innovation
  • Support

Summary of Exchange Administrator Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 5 years of Experience

  • Hold current cloud and/or O365 certifications, Windows Server Certification
  • Experience with Microsoft 0365 administration.
  • Experience working with Microsoft 0365 Tennant.
  • Experience with Exchange administration consoles
  • Experience using scripting tools
  • Proven active directory experience
  • Experience in developing and providing training on Information Technology applications
  • Experience providing both on-site and remote troubleshooting support
  • PowerShell and automation experiences
  • Knowledge of ITSM best practices for recording and tracking end-user incidents
  • Good analytical and problem-solving skills to troubleshoot systems problems
  • Good communication skills to communicate with support personnel, customers, and managers

2. BS in Information Systems with 4 years of Experience

  • Experience and intimate proficiency with Microsoft Exchange 2010/2012/2016 administration and troubleshooting in a large-scale, enterprise, multi-site environment.
  • Working experience supporting, maintaining, and administering core Microsoft technologies, including Windows Server 2012/2016.
  • In-depth understanding and working Exchange mailboxes, distribution lists, and contacts
  • Sound working knowledge of Internet/Intranet technologies, including security features.
  • Working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP, and remote access technology.
  • Thorough knowledge of Active Directory (managing users' computers, groups, and contacts).
  • Excellent customer service and telephone skills
  • Experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
  • Must be certified following DoD 8570 IAT Level II approved baseline certifications before the start date.
  • MCSA Server 2012 or greater

3. BS in Computer Science with 8 years of Experience

  • Previous IT working experience, especially with Microsoft Exchange
  • Good technical knowledge of MS operating systems (Windows 2008R2, 2012, 2012R2, and 2016)
  • Working knowledge of Administration and support on-premises Microsoft Active Directory and Microsoft Exchange 2013/2010 infrastructure
  • Experience with creating, managing, and maintaining Exchange DAGs
  • Experience upgrading Microsoft Exchange servers
  • Extensive knowledge of end-user support issues in relationship to Microsoft Exchange 2010/2013, Outlook, and Mailbox management and support
  • Experience working with relay servers and email gateway servers
  • Experience with PowerShell, specifically for reporting, monitoring, and large-scale tasks
  • Experience with multiple large-scale cross-forest Exchange migrations
  • Extensive Active Directory management experience, including Group Policy management
  • Must be able to effectively communicate in English (written and verbal)
  • Good organization skills to balance and prioritize work and multitask

4. BS in Network Administration with 7 years of Experience

  • Proficiency with Microsoft Exchange, Outlook, Skype, or Teams administration, including system maintenance, patching, and ensuring system availability
  • Strong understanding of DoD business functions and guidelines
  • Ability to manage multiple priorities and adapt quickly to changing business needs while complying with RMF, SOX, and CAMP+ regulations
  • Able to work well with other members of the team to create a secure, consistent, and reliable application environment
  • ProofPoint administration and configuration expertise.
  • Experience configuring and managing Exchange in a high-availability and failover configuration
  • Security+, CISSP, CCNA, CISM, or other recognized DoDI 8570.01 certification
  • Proven effective written and verbal communication skills
  • Proven ability to independently identify and troubleshoot issues with minimal direction from leadership
  • Strong initiative to find ways to improve solutions, systems, and processes
  • Experienced troubleshooting issues in a growing environment.
  • Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently

5. BS in Information Technology with 6 years of Experience

  • Relevant experience required in handling O365/Exchange messaging support
  • Working experience with Azure AD
  • Proficient knowledge of Windows operating systems
  • Experience in building excellent client relationships and supporting Sr. Executives
  • Experience performing technical support for user-facing or End-User Computing services.
  • Experienced in one or more operating systems, hardware platforms, networking, and application support.
  • Experience with enterprise ticketing software (Service-Now)
  • Experience in Active Directory administration, users, groups, and computers.
  • Experience with Smartphones, particularly Apple IOS devices.
  • Knowledge of Business software applications, Collaboration tools, Hardware and Accessories, Remote Computing, Security, Telephony and Video conferencing, and Service Now.
  • Knowledge of industry-standard Disaster Recovery/Business Continuity practices, applications, and methodologies.
  • Ability to use open-ended questions and active listening to gather information on a problem
  • Possess and maintain a positive attitude in various situations with exceptional interpersonal, oral, and written communication skills
  • Ability to configure, maintain, and troubleshoot IT systems
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