Job Summary: 

• Provide Microsoft Windows Server operating system support.
• Monitor server performance and availability.
• Ensure Windows server availability compliance with Service Level Agreements.
• Address operational systems issues, including file and share permissions, user accounts, and installing applications.
• Promote and maintain server patch management practices.
• Monitor server load and implement load balancing where appropriate.
• Provide Windows Exchange Email Server Support.
• Work as part of the Cloud Services team to deliver Microsoft services incorporating Microsoft Exchange technology
• Assist the team in maturing existing offerings through improvements in operational efficiency, capability, and customer experience.

Skills on Resume: 

• Windows Server Support (Hard Skills)
• Performance Monitoring (Hard Skills)
• SLA Compliance (Hard Skills)
• Permissions Management (Hard Skills)
• Patch Management (Hard Skills)
• Load Balancing (Hard Skills)
• Exchange Server Support (Hard Skills)
• Cloud Collaboration (Soft Skills)

Job Summary: 

• Operational administration of on-premise Exchange 2013 environment
• Provide support for the email and AD environment as well as all Windows-related issues
• Perform general system administration duties in an AD environment, monitor Windows servers, and troubleshoot problems
• Support, maintain, and administer third-party applications, including Source One and Discovery Manager
• Produce appropriate documentation for application deployment, configuration, and related processes
• Provide a point of escalation and support to the Support Group.
• Enforce change management and compliance processes
• Work as a technical resource on assigned projects with testing and response
• Perform network troubleshooting to isolate and diagnose common network problems
• Respond to each inquiry, whether from a customer, vendor, or coworker, courteously and professionally consistent with the Customer service quality standard.

Skills on Resume: 

• Exchange 2013 Administration (Hard Skills)
• AD Environment Support (Hard Skills)
• System Administration (Hard Skills)
• Third-party Application Support (Hard Skills)
• Documentation Production (Hard Skills)
• Escalation Support (Soft Skills)
• Change Management (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Set up and manage a Microsoft Exchange server
• Help in setting up user accounts and mailboxes
• Backup, security, and restoring files
• Hit the ground running and have support
• Manage distribution lists, mailbox changes and permissions, administrative changes, health monitoring, mail routing, journaling
• Disaster recovery testing for exchange servers
• Upgrades and migrations of core systems
• Coordinate with business units
• Documentation following ITIL processes
• Answer incoming calls for the resolution of remote support applications

Skills on Resume: 

• Exchange Management (Hard Skills)
• Account and Mailbox Setup (Hard Skills)
• Backup and Security (Hard Skills)
• Independent Problem Solving (Soft Skills)
• Mailbox Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Upgrades (Hard Skills)
• ITIL Documentation (Hard Skills)

Job Summary: 

• Exceptional troubleshooting skills using advanced telemetry, diagnostics, and log analysis.
• Provide root cause analysis of reported incidents
• Troubleshoot and resolve issues for MVP C-Level Executives.
• Possess knowledge of enterprise technologies, authentication, and authorization schemes (Active Directory, Azure AD, ADFS)
• Demonstrate knowledge of Office 365 administration and configuration, specifically Exchange, M365, and Security and Compliance Admin Centers
• Understand and work with associated applications - anti-spam, encryption, and anti-virus applications and products like Proofpoint and Exchange Online Protection
• Write and use Windows PowerShell scripting, specifically using Exchange and Azure AD commands
• Understand DNS, e-mail routing, email tracking, SMTP/application mail relay, disaster recovery concepts, backup and restore - single item, single mailbox, Exchange Server, Exchange Site
• Proactively monitor the health and alerting system for MS Exchange On-prem, Online, and other M365 services

Skills on Resume: 

• Advanced Troubleshooting (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Executive Support (Soft Skills)
• Enterprise Technologies Knowledge (Hard Skills)
• Office 365 Administration (Hard Skills)
• Application Security Knowledge (Hard Skills)
• PowerShell Scripting (Hard Skills)
• MS Exchange and M365 Monitoring (Hard Skills)

Job Summary: 

• Day-to-day technical delivery, maintenance, and modification of end-to-end email systems and services, along with other communications and collaboration technologies.
• Bring technology innovation to College.
• Working with College partners to define and deliver current technology requirements that are relevant to College business goals.
• Operate as a subject matter expert, guiding Colleagues to the right solution for their needs, in line with ICT policy.
• Build the tools that enable 1st and 2nd-line colleagues to effectively do their jobs and reduce calls to the team.
• Implement changes to current technology in line with required standards.
• Be part of project teams that introduce new tools and technology, helping make users' lives easier.
• Ensure that documentation is kept up to date.
• Be flexible in working patterns to ensure projects are delivered on time and issues with ICT services are resolved.

Skills on Resume: 

• Email Systems Management (Hard Skills)
• Technology Innovation (Soft Skills)
• Business Requirements Definition (Soft Skills)
• Subject Matter Expertise (Soft Skills)
• Tool Development (Hard Skills)
• Change Implementation (Hard Skills)
• Project Collaboration (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Manage/administer Microsoft Exchange-based email environments (On-prem and Cloud) and collaboration applications such as Microsoft SharePoint (Online/Onprem)
• Technical administration of all technologies and services in the core infrastructure applications areas (Exchange Hybrid/Online, DAG, Active Directory, Azure Active Directory, Proofpoint, Sharepoint, and Office 365).
• Work with Exchange 2010,2016 and Exchange Online, Azure Threat Protection, Azure Information Protection, Proof Point, etc
• Monitor, administer, troubleshoot, and provide L1/L2/L3-Server Level of support for Email infrastructure hosted on Microsoft Exchange Server 2010 and 2016 and O365
• Administer and support Office 365 Azure and Exchange policies
• Administer and support Sharepoint Online and Sharepoint on-prem services
• Create and maintain scripts independently for effective use with Exchange/Office 365 environment
• Develop secure automated solutions for administrative and domain management tasks using PowerShell
• Develop relevant and specific Knowledge articles to assist the Service Desk in supporting Infrastructure Applications systems
• Responsible for Incident Management, i.e., troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per the agreed SLAs with the customer.

Skills on Resume: 

• Exchange and SharePoint Admin (Hard Skills)
• Infrastructure Management (Hard Skills)
• Email Support (Hard Skills)
• Office 365 and Azure Admin (Hard Skills)
• Script Creation (Hard Skills)
• Automation Development (Hard Skills)
• Knowledge Development (Hard Skills)
• Incident Management (Soft Skills)

Job Summary: 

• Installation, configuration, and administration of Microsoft Exchange server 2016/2019
• Design and deployment of Exchange server high availability using the database availability group
• Configure and troubleshoot Auto Discover, Offline Address Book, Out of Office, Scheduling & free/busy, Exchange ActiveSync, Outlook Web Access, and Outlook Connectivity, amongst others
• Proactively research, learn, and implement requirement-driven messaging technology and best practices.
• Create, maintain, and support all Exchange servers firm-wide, including general maintenance, OS and application patching, troubleshooting, and root cause analysis
• Lead Enterprise Technology staff to monitor the current operation of servers and all associated logs located throughout assigned offices, producing reports on a daily, weekly, or monthly basis
• Install and configure secure messaging for client communications, including support for TLS, SMIME, and RMS
• Install, configure, and support other non-Microsoft messaging infrastructures, including Cisco IronPort devices and third-party archiving systems (Capax EAS)
• Coordinate with other areas/departments of the firm where overlap exists to develop efficient procedures/communications to streamline processes and satisfy various department needs

Skills on Resume: 

• Exchange Admin (Hard Skills)
• High Availability Design (Hard Skills)
• Exchange Troubleshooting (Hard Skills)
• Messaging Research (Soft Skills)
• Server Maintenance (Hard Skills)
• Monitoring and Reporting (Hard Skills)
• Secure Messaging (Hard Skills)
• Cross-department Coordination (Soft Skills)

Job Summary: 

• Provide technical leadership in installing, configuring, maintaining, and troubleshooting Microsoft Exchange in a large environment.
• Support all aspects of the High Availability and Disaster Recovery process for Exchange, including Database Availability Groups (DAG).
• Support the Microsoft Active Directory infrastructure, including Windows servers, DHCP, and DNS.
• Create, test, and coordinate the implementation of Group Policy objects.
• Provide top-tier support administering, monitoring, and troubleshooting Exchange, Windows Active Directory (AD), and mail gateways in a distributed Exchange environment and ensure best practices are implemented.
• Manage and monitor Windows OS servers and Microsoft systems.
• Design, configure, and implement a virtual server environment for enterprise messaging.
• Manage and troubleshoot Group Policy at all levels (local, OU, site, etc).
• Write and maintain scripts to automate and troubleshoot systems
• Create and maintain documentation as it relates to systems design, systems configuration, testing and evaluation, and network configuration.
• Respond to server monitoring system alerts to evaluate and remedy identified problems.
• Evaluate, analyze, and audit production systems processes and equipment, and help develop and implement solutions to aid with the continuity of operations.
• Participate in the identification of vulnerabilities and their mitigation.
• Research, evaluate, and recommend new technologies.
• Participate in the development of written project plans, task schedules, test and evaluation plans, and system design documents.
• Participate in the development, testing, and implementation of disaster recovery procedures for critical systems. 

Skills on Resume: 

• Exchange Admin (Hard Skills)
• HA & Disaster Recovery (Hard Skills)
• AD Support (Hard Skills)
• Group Policy Management (Hard Skills)
• Support (Soft Skills)
• Windows Server Management (Hard Skills)
• Virtual Server Design (Hard Skills)
• Scripting (Hard Skills)