Job Summary: 

• Perform analysis, design, development, and maintenance of the Epic Patient Access applications and related clinical information systems.
• Configure vendor applications and products.
• Develop and modify system configurations to meet design requirements and conform to organizational build guidelines and best practices.
• Proactively identify the impact of changes upon other applications and downstream systems.
• Configure and build visit types, work queues, registration forms, referral templates, and provider records.
• Follow compliance procedures such as obtaining sign-offs before modification of system configuration or migration to production.
• Understand scheduling, registration, referral, and other patient access workflows and apply that knowledge to system composition.
• Create and maintain all necessary documentation for application implementation, support, and changes.
• Provide support for the software and related integrated elements.
• Troubleshoot and track issues and problems.

Skills on Resume: 

• Epic Configuration (Hard Skills)
• System Design (Hard Skills)
• Workflow Design (Hard Skills)
• Vendor Configuration (Hard Skills)
• Documentation (Hard Skills)
• Troubleshooting (Hard Skills)
• Compliance (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Take responsibility for auditing user-entered data.
• Lead and participate in large group meetings with stakeholders from physician groups, information systems, clinic operations, reporting, ancillary departments, and others.
• Document main points, issues, and key decisions.
• Conduct testing for quarterly updates, ad-hoc changes, and new workflows.
• Ensure test scenarios are adequately documented.
• Monitor the behavior of recently migrated components in the production environment.
• Appropriately prioritize tasks and projects.
• Apply project planning and project management methodologies.
• Provide on-site user support
• Seek out potential problems before they become crises and escalate those problems to project leadership.

Skills on Resume: 

• Data Auditing (Hard Skills)
• Stakeholder Management (Soft Skills)
• Documentation (Hard Skills)
• Testing (Hard Skills)
• Test Scenario Documentation (Hard Skills)
• Monitoring (Hard Skills)
• Task Prioritization (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solutions to a variety of moderately complex problems
• Manage small and moderately complex projects, establish and implement new or revised system requirements or procedures
• Analyze user requirements, develop and implement systems for moderately complex processes
• Coordinate activities of the project team and act as a source for direction, training, and guidance for less experienced departmental staff
• Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization
• Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence
• Work collaboratively with colleagues across Providence in the delivery of specific cross-departmental projects and efforts
• Actively support and incorporate the mission and core values into daily activities
• Treat all others with respect and demonstrate excellence, justice, and compassion in daily work and relationships with others

Skills on Resume: 

• Problem Solving (Hard Skills)
• Project Management (Hard Skills)
• Systems Analysis (Hard Skills)
• Team Coordination (Soft Skills)
• Schedule Management (Soft Skills)
• Relationship Building (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Core Values Alignment (Soft Skills)

Job Summary: 

• Demonstrate strong analytical and product management skills in interpreting customer business needs translating them into application and operational requirements.
• Configure systems to support operational needs once requirements are finalized and approved by the customer.
• Successfully engage in multiple initiatives simultaneously
• Complete project and support assignments following established service level agreements and defined and published project timelines.
• Work independently with users to define concepts and under the direction of project managers and team managers, whichever is appropriate.
• Develop processes for maintenance of records for internal caregivers, external caregivers, resources, and modalities, also including the process for adding newly hired providers
• Obtain extracts from those external organizations for transfer of care documentation
• Load those extracts into an external provider directory.
• Understand imports and exports within the SER and other EPIC applications.
• Understand the structure of Epic user (EMP) records, including profiles, roles, menus, and security classes.
• Serve as the point person for SER record-related issues and questions regarding application.
• Review SER record-related release notes during upgrades and special updates.
• Collaborate with other CHS IT experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Skills on Resume: 

• Analytical Skills (Hard Skills)
• Product Management (Hard Skills)
• System Configuration (Hard Skills)
• Multi-tasking (Soft Skills)
• Process Development (Hard Skills)
• Data Extraction (Hard Skills)
• Epic System Knowledge (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Primarily responsible for maintenance and support of Mychart functions.
• Helping with keeping the lights on tasks and upgrade work for the Epic MyChart application.
• Looking to develop decision trees for MyChart scheduling.
• Analyzes data, information requirements, and flow patterns
• Define, design, and develop programs and processes to meet the requirements of clinical and business needs to the Epic platform as well as determine the need for new product implementation.
• Works closely with technical and Application staff as well as client base to ensure successful implementation of procedures, business applications, programs, client training, and follow-up.
• Assist with projects related to the MyChart application.
• Define and document user requirements.
• With minimal or no supervision, facilitate meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions.
• Utilize a variety of Epic analytical tools, including SlicerDicer filters/sessions, Radar dashboards/components, and custom SQL metrics.

Skills on Resume: 

• MyChart Support (Hard Skills)
• Decision Tree Development (Hard Skills)
• Data Analysis (Hard Skills)
• Program Development (Hard Skills)
• Client Collaboration (Soft Skills)
• User Requirements Definition (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Epic Analytical Tools (Hard Skills)

Job Summary: 

• Create and maintain Epic EMP user and Epic SER provider records assigning proper security within the realm of IS best practice policy and role-based access.
• Review and update access requirements to maintain role-based access.
• Actively participate in the design, build, and testing of Epic application workflows with a focus on user security and provider build.
• Exhibit the ability to accurately analyze and troubleshoot user access problems and resolve them on time.
• Effectively communicate status and updates with peers and end users.
• Successfully manage small and large security and provider-related projects
• Create and maintain knowledge and process documents.
• Prepare, validate, schedule, and deliver reports, and data extracts.
• Communicate reporting changes, enhancements, and modifications – verbally or through written documentation – to management and other employees so that issues and solutions are understood.
• Follow up with customers before, during, and after implementation.

Skills on Resume: 

• Epic Records (Hard Skills)
• Access Management (Hard Skills)
• Workflow Testing (Hard Skills)
• Troubleshooting (Hard Skills)
• Communication (Soft Skills)
• Project Management (Hard Skills)
• Documentation (Hard Skills)
• Reporting (Hard Skills)