• Application Specialist for project implementation and support of Epic HIM and related clinical systems.
• Works closely with a variety of other EIS teams to conduct high-quality, high-service planning/implementation and support of information systems for oncology users.
• Applies high-level clinical and revenue cycle knowledge/project management ideology/methodology to develop, manage, and implement project plans.
• Serve as a systems resource and consultant in the following activities
• Develop user specifications, clinical operation workflows, sophisticated application build/configuration, testing, and implementation
• Participate with project teams and end-users to develop/recommend design options
• Provide project team support, end-user training, and application maintenance/problem resolution.
• Participate in the re-engineering of operational workflow processes with end-users/business owners
• Maintain a fundamental understanding of assigned departmental operations.
• Manage navigation of migration paths, change control process/governance, and ticket management processes.

Skills: Systems Implementation, Project Management, App Configuration, Workflow Analysis, User Specs, End-User Training, Problem Solving, Change Control

• Providing application or project advice to client teams and leadership
• Identifying risks or issues and communicating their importance to stakeholders appropriately
• Handling other client-specific duties as required for individual projects
• Presenting technical concepts in a concise way to client users and teams, including workflow demonstrations, diagrams, etc.
• Managing timelines and competing priorities to ensure the success of the project
• Analyzing and documenting workflows, technical documentation, training, and/or other resources
• Mentoring client project teams as necessary in project and system build
• Developing and maintaining good relationships with prospective and current clients

Skills: Client Advisory, Risk Management, Project Support, Technical Presentations, Timeline Management, Workflow Documentation, Team Mentorship, Client Relationship Management

• Assists with identifying, developing, implementing, and maintaining efficient, effective operations using Epic. 
• Directs and implements computer training and orientation activities for current and new staff, students, and providers. 
• Consults with key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects. 
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments.
• Communicates system issues and potential solutions across all levels of the organization and facilitates problem-solving. 
• Researches and analyzes new functionality, and releases within the EMR to enhance practice productivity and operational processes following organizational standards and best practices. 
• Interprets and analyzes complex workflow/system requirements to design, configure, test, and implement application solutions. 
• Works independently on complex projects completing within the designated time frame and under minimal guidance. 
• Develops standards regarding change control and communicates to the analytics team to ensure accurate data tracking. 
• Audits data, troubleshoots and tracks system issues and applies systems development methodology to solve problems.

Skills: Epic Implementation, Training and Orientation, Stakeholder Consultation, Project Coordination, Issue Communication, Functionality Research, Workflow/System Analysis, Independent Project Management

• Attain/Maintain Epic certification in  the assigned applications
• Maintain an integrated perspective of the organization’s information systems and technology
• Ensure the best approach to development, implementation, optimization, and resolution of end-user needs.
• Provide technical support and problem-resolution assistance to end-users of system applications
• Focus on the acceptance, integration, and optimal use of their assigned applications
• Work with department and Operations staff to analyze and resolve complex system issues.
• Work closely with end-users to define implementation/optimization objectives and deliverables for assigned applications
• Analyze and document end-user needs for the development and modification of systems, and make scope and specification recommendations.
• Commit to expanding knowledge and remaining up to date in the field through continuing education, literature, and seminars

Skills: Epic Certification, System Integration, Application Optimization, Technical Support, End-User Assistance, Issue Resolution, Objective Definition, Continuing Education

• Participates in core Epic project activities design, build, test, implement, and post-implementation support.
• Demonstrates an understanding of Epic functionality and how clinical, business and ancillary modules interact.
• Works closely with users to identify problems and provide solutions.
• Provides troubleshooting for all applications and software within assigned areas.
• Works independently on problems of moderate scope where analysis may involve multiple factors.
• Analyzes reasonably complex issues and develops/implements solutions with general guidance.
• Thinks outside the box to creatively solve problems while staying aligned with existing, foundation build.
• Participates in installing upgrades, patches, and fixes.
• Manages issues/risks and escalates.
• Assists in the design, delivery, and maintenance of related training programs and materials.
• Seeks workflow guidance and technical information from managers and teammates as needed.
• Provides weekly status reports.
• Tracks effort hours by customers and tasks using a Time Management software system.
• Educates customers informally to ensure efficient and effective use of the Epic system.

Skills: Epic Project Activities, Epic Functionality, Problem Solving, Application Troubleshooting, Issue Analysis, Creative Problem Solving, System Upgrades, Training Development

• Epic Super User, Trainer, Analyst, or Builder Experience.
• IT support or IT analysis experience.
• Inclusive, empathetic, respectful, and honest in communications with team and customers.
• Effective written and verbal communication skills in technical and non-technical vernacular.
• Ability to gather and document requirements.
• Experience as a technical resource or lead on project teams with excellent problem-solving skills.
• Experience using a planned approach for setting goals and executing daily work.
• Experience proactively identifying and implementing improvement ideas.
• Strong experience with Microsoft Office tools.
• Experience using change management and application testing tools.
• Ability to build and maintain a good working relationship with peers and customers.

Qualifications: BS in Medical Informatics with 4 years of Experience

• IT analysis and technical design experience.
• Epic and/or other EMR experience (e.g. Cerner, McKesson, Excellian, etc.).
• Experience coding, testing, and implementing program changes.
• Excellent communication and facilitation skills.
• Energy, passion, and the grit needed to work in an Epic environment.
• Ability to think strategically and execute methodically.
• Hold Epic and/or Agile Certification.
• Ability to work and communicate effectively across product team members – preferably in an agile environment using scrum methodologies.
• Knowledge of the healthcare industry from an application user perspective.
• Application experience related to the support of Epic - Terminal Emulators, MS O365, Jira, and ServiceNow.
• In good standing with Epic and able to achieve Epic certifications and badges.

Qualifications: BS in Computer Science with 3 years of Experience

• Proven knowledge of information systems, information technology, and data collection/reporting as applied in the healthcare business environment.
• Advanced communication skills including conveying technical concepts to diverse audiences.
• Advanced ability to create and implement training plans for varied audiences.
• Understanding of database fundamentals/architecture.
• Background/understanding of medical terminology.
• Understands HIPAA and privacy laws.
• Able to work efficiently with a diverse workforce in a multicultural environment.
• High-level computer skills, including the use of Microsoft Office applications (i.e., Word, Excel, and Outlook), EHR, and EPM systems.
• Experience handling requests for user issues, break/fix using a ticketing system for prioritization.
• Strong project management skills.
• Effectively organizes, prioritizes, and coordinates multiple activities and tasks.
• Exceptional interpersonal, analytical, and problem-solving skills.

Qualifications: BA in Healthcare Administration with 6 years of Experience

• Ability to work in a team environment, to work independently, and to be self-directed.
• Able to make decisions independently following established policies and procedures.
• Able to use initiative and judgment in completing tasks and responsibilities, establishing new procedures, and resolving technical challenges.
• Produces work in high quantity and quality.
• Certified in EMR systems Epic and Wisdom, or equivalent experience.
• Experience working in Lean and/or Agile
• Experience in healthcare, healthcare IT operations, group practice systems management, and/or systems engineering.
• Experience working with Epic Electronic Medical Records in integrated care settings (e.g., serving medical, dental, and behavioral health patients).
• Proven project management experience.
• Proven training and educational experience.

Qualifications: BS in Data Science with 3 years of Experience

• Experience in healthcare operations, clinical environment, or healthcare IT setting
• Current or past certification in Epic Tapestry with at least one full Epic implementation, go-live, and post-go-live support.
• Experience working with Epic Tapestry
• Knowledge and experience working with Microsoft Office tools
• Solid analytical and critical thinking skills
• Ability to identify issues, prioritize, and problem-solve to resolution
• Superior communication and customer service abilities
• Team player with the willingness/ability to work in a collaborative environment
• Ability to exercise discretion and independent judgment in a variety of decision-making scenarios
• Ability to work independently with little or no day-to-day supervision

Qualifications: BS in Health Information Management with 2 years of Experience