ENTERPRISE ARCHITECT JOB DESCRIPTION

An enterprise without a coherent architecture repository is an enterprise making the same decisions twice. The Enterprise Architect owns the governance model, principles, and target-state architectures that prevent exactly that - translating business objectives into an IT landscape that can actually execute them. This role sits at the senior individual contributor or lead level, answering to executive and business-unit leadership while guiding solution and domain architecture teams. TOGAF-aligned governance and IT portfolio roadmap ownership are the two structural anchors that separate this seat from adjacent roles focused on single-domain or single-project design.

As the Enterprise Architect, you define and maintain the enterprise-wide architecture framework that connects technology investment to measurable business outcomes, owning the governance model, architectural artefacts, and IT portfolio roadmaps that keep the organization's landscape coherent. You operate across business units and architecture communities, advising executive stakeholders and collaborating with solution architects, domain leads, and business managers to ensure every technology decision aligns with approved standards and long-term strategic direction.

Career Impact: Owning TOGAF-aligned governance and IT portfolio roadmaps builds recognized authority in enterprise architecture practice, a credential that carries significant weight at senior and director levels across industries.

Business Impact: When the architecture repository and target-state blueprints are current and enforced, organizations reduce redundant investment, close compliance gaps, and accelerate migration projects that would otherwise stall in misalignment.

Growth Opportunity: The breadth of this role - spanning business architecture, cloud strategy, data architecture, and executive advisory - positions practitioners for Chief Architect or Technology Director roles and expands market value across every sector that depends on large-scale IT governance.

• Define and maintain the enterprise architecture governance model, including principles, standards, and target-state architectures that guide IT investment decisions.
• Own the architecture repository as the authoritative source for blueprints, guidelines, and Statements of Architecture Work across all domains.
• Conduct As-Is and Target gap analysis across the IT landscape to identify transformation priorities and formulate roadmap solutions.
• Design reusable architectural building blocks that reduce implementation effort and support consistent migration to the target landscape.
• Develop and monitor IT portfolio roadmaps in collaboration with business units, domain leads, and executive stakeholders.
• Evaluate proposed solutions against internal standards and strategic alignment to provide governance approval or remediation guidance.
• Guide and mentor solution and system architecture teams on working within the enterprise architecture framework.
• Partner with senior management to translate business strategy into executable technology initiatives, surfacing risks and assumptions at each stage.

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent work experience.
• 6 or more years of enterprise architecture or IT architecture experience, with demonstrated ownership of governance frameworks and portfolio roadmaps.
• In-depth knowledge of enterprise architecture patterns including SOA, MSA, and EDA, and their implications for systems integration and landscape design.
• Proven ability to conduct landscape assessments, formulate transformation solutions, and produce architectural artefacts including principles, blueprints, and standards.
• Experience developing and presenting architecture strategy to executive and business-unit stakeholders, with strong written and verbal communication skills.
• Ability to synthesize a cohesive technology strategy across application, data, and cloud architecture domains.
• Strong analytical and problem-solving skills, with the ability to work independently and coordinate program activities across teams.

• Certification in TOGAF or equivalent enterprise architecture framework, with applied experience governing a multi-domain IT landscape.
• Experience with IT Service Management concepts including Change, Release, Configuration, and Problem Management in a multi-tenant or large-scale environment.
• Familiarity with all-of-government or cross-organizational architecture standards, including experience contributing to shared architecture communities.
• Background in data modeling techniques, process modeling standards such as BPMN, and domain-driven design concepts including bounded context.

• Architecture repository currency rate, measuring the percentage of domains with up-to-date blueprints and approved target-state artefacts.
• Governance approval cycle time, tracking average days from solution submission to architecture review decision.
• IT portfolio roadmap coverage, measured as the proportion of active initiatives with a validated architecture alignment assessment.
• Reuse rate of approved architectural building blocks across active migration and transformation projects.
• Stakeholder alignment score per quarterly architecture review, based on executive and business-unit sign-off rates.
• Typical tools: EA modelling platforms (commonly Sparx EA or iServer); architecture repository and portfolio management (commonly LeanIX or similar).

• Base Salary Range: $130,000 to $175,000 annually, depending on experience and location.
• Bonus: Annual performance bonus, typically 10 to 15 percent of base salary.
• Equity: Stock or options offered at larger organizations; less common at mid-market firms.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days annually, plus public holidays and sick leave.
• Common Perks: Remote or hybrid flexibility, professional development budget, conference attendance, and certification reimbursement.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Employment in this role is contingent on successful completion of a background check prior to start date.

The Enterprise Architect owns the full lifecycle of enterprise architecture strategy for clients across Electric Transmission, Distribution, Generation, Telecom, Municipal and Federal Government, and Facilities industries, translating complex business requirements into integrated IT and OT solutions. Working with clients, business analysts, and junior staff, this role shapes proposal development, thought leadership, and quality assurance protocols that expand the firm's architecture capabilities.

Key Responsibilities

• Apply industry experience and best practices to architect, design, develop, and implement Enterprise Architecture solutions to support complex business requirements.
• Apply knowledge and expertise of current and emerging application architectures and supporting middleware integration technologies and data practices to develop and deliver quality Enterprise solutions in both IT and OT domains.
• Serve as Enterprise Architecture Expert on projects executed for Electric Transmission/Distribution/Generation/Telecom, Municipal Government, Federal Government, Airport and Facilities industries.
• Meet and work with clients and business analysts to translate business requirements into Enterprise Application/Technology solutions and services.
• Assist with preparation of Enterprise Integration solution proposals including technical specifications, technical approach, team qualifications, cost estimates, and schedules.
• Actively participate on Enterprise Architecture related technical committees and professional organizations to promote and expand architecture capabilities and thought leadership.
• Identify, write, and present Enterprise Architecture Strategies, technical papers, white papers, and presentations.
• Mentor and provide technical guidance and leadership to junior staff members.
• Use Architecture experience and knowledge to provide input and influence project execution processes and quality assurance/quality control protocols.
• Lead the Enterprise Architecture and Integration portion of sales pursuits and proposal development.
• Ensure compliance with company and site safety policies.
• All other duties as assigned.

Required Qualifications

• Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or closely related field preferred, and equivalent work experience will be substituted.
• Minimum 10 years of experience providing Enterprise Architecture strategies, Enterprise Integration solutions, and services leveraging various applications and technical platforms, and have led or participated in a minimum of 5 large-scale Enterprise Transformation projects, with 2–4 years at a consulting firm and 3–5 years as an employee of or consulting with an electric utility.
• Experience developing Enterprise Architecture strategies focusing on data, application, and technologies for clients in the Utilities industry, and integrating operational systems in Electric Transmission/Distribution/Generation/Telecom (SCADA, ADMS), Municipal Government, Federal Government, Airport, and Facilities industries preferred.
• Excellent Enterprise Architecture and Integration skills including data architecture, cloud architecture, and middleware, and extensive experience with Application Data Analysis and transformation at various layers of the architecture.
• Experience with leading-edge application and middleware technology utilizing data strategies, and with project execution methodologies including Waterfall and Agile.
• Strong analytical and problem-solving skills, and ability to lead clients through high-level Enterprise Architecture discussions and discovery strategies in IT and OT.
• Excellent written and verbal communication skills.

Reporting to leadership, the Enterprise Architect refines the technical roadmap and governance model underpinning the EBSCO Research Database and Discovery platform, linking end-to-end business strategy to the technical platform delivering customer solutions. Partnering with business and technical stakeholders across the organization, this role enables faster realization of business opportunities by ensuring enterprise strategy addresses industry trends, regulatory requirements, and technical debt in a unified roadmap.

Primary Duties

• Develop and maintain an enterprise model describing EIS end-to-end business linked with the technical platform delivering customer solutions.
• Use time-boxed internal consultative engagements on platform and cross-cutting strategies, collaborating with business and technical stakeholders and contributing output to the enterprise roadmap.
• Create and deliver high-level presentations to executive stakeholders communicating enterprise strategy and plans.
• Stay current with industry trends, market problems, regulatory and compliance issues, and ensure they are addressed in the enterprise roadmap.
• Gain knowledge of EBSCO Research Database and Discovery products, platforms, and technical solutions to understand historic drivers, challenges, and potential roadblocks.
• Recommend opportunities for incorporating SaaS-based solutions and present build-vs-buy analysis.
• Work with leadership to ensure technical debt is visible and measured, and recommend debt-reduction measures balancing feature development, refactoring, and operational improvement.

Skills & Qualifications

• Bachelor's degree with a computer science focus.
• 6+ years of relevant technology/product experience with demonstrated expert-level technical knowledge of software development, and experience setting long-term strategy for technical solutions.
• Solid understanding of key trends in software engineering including Cloud, User Interface, and API, and experience working with and designing solutions for cloud-based architectures including microservice architecture and AWS services.
• Understanding of modern cloud-based architectures, and ability to support multiple programming languages with polyglot development, build, and runtime concerns.
• Ability to think broadly about end-to-end business goals, identify opportunities or threats through industry trend analysis, and contribute strategic thinking to long-range planning.
• Ability to structure and process qualitative or quantitative data, draw insightful conclusions, and communicate complex concepts and recommendations to technical and non-technical professionals.
• Willingness to help solve problems by listening and connecting people across ARTs and teams to find common solutions.

Sitting at the intersection of business strategy and IT execution, the Enterprise Architect defines and governs landscape transformation solutions that evolve the target IT landscape through reusable building blocks, portfolio roadmaps, and architectural artefacts. Operating across solution and system architecture teams, this role ensures proposed solutions align with internal standards and equips teams with the frameworks needed to execute complex enterprise change.

Duties

• Conduct analysis and assessments of the current landscape and systems for As-Is/Target gap analysis, identifying existing problems and formulating landscape transformation solutions.
• Research and evaluate emerging architecture patterns and relevant industry and market trends.
• Define and articulate landscape transformation solutions that evolve the target IT landscape in line with business and IT strategies.
• Design reusable building blocks that facilitate migration to the target IT landscape and reduce transitional roadmap implementation efforts.
• Define, steer, and monitor the implementation of IT portfolio roadmaps.
• Provide architectural and development expertise for strategic enterprise solutions.
• Develop architectural artefacts including principles, blueprints, guidelines, standards, and policies that govern IT landscape transformation and architectural decisions.
• Evaluate proposed solutions against internal standards and principles, and alignment with IT strategy and target landscape.
• Train and mentor solution and system architecture teams on working within the enterprise architecture framework.

Education & Experience

• Master's degree in Computer Science/Software Engineering or equivalent IT experience.
• Certification in TOGAF is a plus.
• Several years of IT experience preferably in IT architecture, including several years as an IT Architect with previous experience defining complex IT architectures, and experience with iPaaS solutions is a plus.
• In-depth knowledge of IT architecture patterns, integration patterns, security, SOA, MSA, and EDA architecture patterns and their implications for systems development and integration.
• In-depth knowledge of agile delivery methods and frameworks, DevOps and CI/CD concepts, and building pipelines using Jenkins/Maven, and ability to design, specify, and develop interfaces based on web connectivity standards and protocols such as XML, JSON, JSON-LD, SOAP, REST, and GraphQL.
• Good communicator and facilitator able to evangelize adoption of enterprise architecture standards, and clear customer orientation, entrepreneurial and strategic thinking, and ability to work individually or within a team and direct and coordinate program activities.
• Proficient in English, and fluency in German is a plus.

A key member of Speira's IT organization, the Enterprise Architect develops and maintains end-to-end enterprise architecture across Business, Information, and Technology levels for a global aluminum manufacturer operating seven production sites across Germany and Norway. Collaborating with IT and Business stakeholders, this role builds the governance model, architecture repository, and roadmap contributions that guide technology decisions across one of the world's largest aluminum rolling and refining operations.

Accountabilities

• Develop and maintain overall end-to-end enterprise architecture on Business, Information, and Technology levels.
• Develop and maintain architecture principles, guidelines, and target state architectures.
• Develop and improve the enterprise architecture governance model and capability maturity.
• Provide and manage the overarching architecture repository as a central place for Business and IT.
• Support and guide IT and Business regarding architectural questions, emerging technologies, and industry standards.
• Design general high-level solutions for business requirements while focusing on business outcomes.
• Contribute to IT roadmaps and produce Statements of Architecture Work as a contract between Enterprise Architecture and the business.

Background & Experience

• University degree in computer science or equivalent related discipline.
• Minimum 6 years of working experience in IT Infrastructure, Application, or Business process design, and experience within an enterprise architecture group preferred.
• Domain knowledge in Metals/Manufacturing is highly appreciated.
• High degree of knowledge regarding IT System design, Application design, and/or Business Process design, and architectural frameworks such as TOGAF or Zachman preferred.
• Ability to think abstractly and out of the box, with a structured working style and ability to document and specify in a graphical and understandable way.
• Strong communication skills, and fluency in English.

Embedded within the Verizon Enterprise Architect group, the Enterprise Architect delivers next-generation architecture across multiple application teams supporting Verizon Business group initiatives, with a focus on IoT and Public Sector solutions. Working closely with senior architects, development teams, and senior management, this role advances consistency and alignment across the Enterprise from both technical and process perspectives.

Core Functions

• Evaluate architecture alternatives and recommend solutions that are simple, scalable, sustainable, and secure, with a focus on IoT and Public Sector areas.
• Work with senior architects to define high-level design artifacts and recommend solutions to run application workloads with futuristic architecture.
• Leverage emerging technologies in architectural solutions, working closely with development teams and providing hands-on support.
• Drive large end-to-end solutions for new initiatives impacting customer experience in Enterprise, Wholesale, Business Market, and Wireless B2B stacks.
• Analyze requirements across multiple functional teams, define end-to-end architecture, and oversee implementation, testing, and deployment.
• Interface regularly with senior management and clients to ensure architectural decisions align with business directions.

Qualifications & Experience

• Bachelor's degree in electrical engineering, computer science, or related field, or 4+ years of work experience.
• 4+ years of relevant work experience in Enterprise Technology architecture across domains including Experience, API, Data, AIML, and Cloud, with experience as a senior Architect or architecture lead preferred, and experience in Telecom Industry Enterprise Architecture and knowledge of TMForum practices preferred.
• Experience architecting and designing solutions for IoT, Public Sector, and API management platforms such as Apigee, and with RESTful Web Services/API architecture, and familiarity with business group Ordering, Contracting, Billing, and Case management systems.
• Experience with cloud computing platforms (AWS, GCP, Azure), cloud migration and strategy, AI/ML, ETL tools, Data Lakes, Hadoop, JavaScript, React Native, and business intelligence technologies and data analysis.
• Ability to create system and process flow diagrams, data flow diagrams, sequence and UML diagrams, and intra/inter system dependencies, and ability to design reference implementations for enterprise-scale architecture.
• Ability to facilitate group meetings, think out-of-the-box, and communicate effectively in verbal and written form.

Delivering enterprise and system architecture support to the US Air Force Life Cycle Management Center at Gunter Annex, the Enterprise Architect oversees analysis, design, and configuration of complex local and wide area network systems spanning application, data, and architecture maintenance disciplines. This work directly supports AFLCMC/HIC programs in obtaining certification to operate on Department of Defense information networks.

Functions

• Analyze complex local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices.
• Resolve difficult interoperability problems to obtain operation across all platforms including e-mail, file transfer, multimedia, teleconferencing, and the like.
• Configure systems to user environments.
• Support acquisition of hardware and software as well as subcontractor services.
• Act as a technical project leader or provide work leadership for lower-level employees.

Professional Experience

• BA/BS degree in Computer Sciences, IT, or similar is required.
• Minimum 7 years of relevant experience, and demonstrable knowledge of the Department of Defense Architecture Framework (DoDAF), information support plans, Clinger-Cohen Act acquisition guidelines, and software development lifecycle management.
• Ability to elicit information from Program Managers and engineers to understand system interfaces, network environments, business processes, and IT services, and draw models of these capabilities.
• Experience with System Architect software or similar enterprise architect modeling tool highly desired, and knowledge of database and/or application software development is a plus, and intermediate to advanced skills in Microsoft Office suite - Word, Excel, Outlook, PowerPoint.
• Ability to communicate effectively with all levels of employees and outside contacts, and strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
• Must be able to obtain a security clearance at the Secret level, and US Citizenship is required.

As the Enterprise Architect at Thentia, this role solves complex business problems by synthesizing observations from customer engagements based on regulatory requirements and building software using modern JavaScript and best practices including Agile, TDD, and Continuous Delivery. The Thentia team relies on this work to deliver compliant, well-architected solutions that meet solution milestones on time while managing business risk across client implementations.

Day-to-Day Responsibilities

• Collaborate with business and technical teams to address customer needs and ensure compliance with solution architectural design.
• Provide architectural guidance, design, code, test, debug, and document applications using latest design patterns and deployment best practices.
• Provide post-implementation support and resolve post-implementation technical issues.
• Render consulting services for client implementations and explain technical issues and IT solution strategies to stakeholders.
• Ensure solution milestones are accomplished on time and identify and mitigate business risks associated with solution architecture.
• Create standard architectural diagrams, maintain an architectural library, and translate technical architecture into business language.

Minimum Qualifications

• Computer Science degree or equivalent is required.
• 3+ years of design, implementation, or consulting experience in applications or infrastructures, and minimum 5 years building Enterprise Level Applications, and 8+ years within specific technology domain areas including software development, cloud computing, systems engineering, infrastructure, security, networking, and data analytics.
• Demonstrated experience with server-side programming languages such as Java, PHP, C#, and Python, and strong knowledge of relational and non-relational database technologies such as MySQL, SingleStore, SQL Server, and MongoDB.
• Demonstrated knowledge of Software Design Patterns and Techniques.
• Ability to solve problems creatively and effectively, document requirements and specifications, and learn new technologies and techniques.

Enterprise Architect leads the standardization, improvement, and automation of SaaS services and IT infrastructure while enforcing enterprise architecture models and compliance frameworks across the organization. Success in the position means building lifecycle management and CI/CD concepts that reduce SaaS costs, strengthen operational efficiency, and position the business to adopt new technologies in support of its goals.

Scope of Work

• Oversee, improve, upgrade, and standardize SaaS services and optimize operations through automation.
• Improve the current IT infrastructure to optimize business operations.
• Catalog, develop, coordinate, communicate, maintain, and enforce overall enterprise architecture models.
• Create methods for compliance architecture such as data storage, metadata management, and change control.
• Suggest ideas to reduce SaaS costs and establish lifecycle management and CI/CD concepts.
• Stay up to date on new technologies and define how they can be leveraged to fulfill business goals and improve overall operations.

Knowledge Skills & Abilities

• Technical Associate Degree or Bachelor's degree in IT, Computer Science, or related field.
• 3+ years of experience administering cloud-based infrastructure (AWS, Azure, OCI), and 3+ years of EA or equivalent work, and previous experience working on Koerber systems.
• Familiarity with SOC, PCI, and other compliance standards is a plus.
• Deep understanding of Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, Systems Center, and Server 2019.
• Ability to manage and improve migration projects, and resolve technical issues using critical thinking and logic skills, and ability to prioritize and escalate where necessary.
• Strong written and verbal communication skills, excellent interpersonal skills, strong attention to detail, and ability to manage changing priorities and deal with clients effectively.
• Strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative, and must be able to pass a full background check.

The Enterprise Architect shapes technology strategy, capability roadmaps, and cloud standards for a Ministry, ensuring architectural governance across all projects leads to cost-effective and future-proofed applications. Working with internal business units and external provider organizations, this role advances all-of-government initiatives and builds the architecture frameworks that connect technology investment to measurable business outcomes.

Strategic Responsibilities

• Support the development of technology strategy and direction for the Ministry.
• Develop capability roadmaps to assist business units in leveraging technology to achieve business outcomes.
• Champion architecture governance to ensure overall architectural direction of projects aligns with business objectives and leads to cost-effective, agile, integrated, and future-proofed applications.
• Lead technology innovation within the Ministry.
• Develop and maintain architecture frameworks to implement the Ministry's technology strategy.
• Evolve cloud strategy, frameworks, patterns, and standards including integration, security, identity management, and data sharing.
• Engage with and contribute to all-of-government initiatives.

Experience & Qualifications

• 5+ years of experience as a Senior Architect in a large organization delivering practical solutions to complex organizational problems.
• Experience migrating applications and services to the cloud, hybrid cloud, and multi-cloud integration, and commercial expertise including experience working with external provider organizations.
• Thorough understanding of architectural frameworks, processes, and industry standards including All-of-Government standards and cloud architecture.
• Ability to synthesize a cohesive technology strategy across all elements of a technology-enabled business.
• Strong problem-solving abilities, lateral thinking, and attention to detail, and outstanding relationship management skills with ability to build trusting relationships with internal and external stakeholders.
• Business and client-focused approach to technology, and ability to communicate complex ideas to a variety of audiences, and openness to developing fresh new ideas.

Embedded within an Enterprise architecture team of Solution and business architects, the Enterprise Architect assesses new investment requests for strategic and architectural fit and designs long-term enterprise solutions supporting the business through all phases of digitization and development. Working closely with product managers, senior business managers, and technical stakeholders across countries, this role optimizes the IT portfolio and ensures technology trend intelligence is available organization-wide.

Role Responsibilities

• Collaborate closely with product and senior business managers, technical and subject matter experts to assess and evaluate new investment requests for strategic and architectural fit.
• Identify and design long-term enterprise solutions that support the business in achieving target outcomes.
• Assist in developing policies and guidelines regarding the design and implementation of IT within the enterprise to set architectural governance.
• Actively contribute to ensuring that the IT portfolio is optimized, updated, and documented.
• Maintain information on industry and technology trends and ensure relevant information is available to the organization.

Required Qualifications

• Bachelor's degree, master's degree, or other relevant IT education, and pertinent experience may compensate for lack of formal qualifications.
• 3–5 years of experience as an Enterprise Architect or with larger IT projects and Enterprise solutions from analysis and preparation through development and full operational roll-out.
• Familiarity with Enterprise Architecture tools such as LeanIX or similar, and good understanding of TOGAF or other well-known architectural frameworks.
• Excellent written and verbal communication skills in English.
• Communication skills in Norwegian, both oral and written, are desirable.

Reporting to senior leadership, the IT Enterprise Architect clarifies high-level requirements, resolves ambiguities across a portfolio of projects, and develops transition plans for target architecture implementation. Partnering with Solutions Architects and the enterprise architecture community, this role defines IT strategy and identifies reuse opportunities across markets to maximize portfolio value and ensure global technology governance.

Work Activities

• Work with the business to clarify high-level requirements and capability gaps, proactively resolving ambiguities and identifying areas where alignment is required across the portfolio of projects.
• Steer and consult with stakeholders across the organization to define technology change and present technical strategy in clear language with identification of benefits.
• Act as a functional expert for an end-to-end value stream or slice of the architecture.
• Support Solutions Architects to deliver designs for a portfolio and provide impact assessments related to global technology initiatives.
• Develop transition plans for implementation of target architectures and provide technology governance to ensure solutions are aligned to global IT and business strategies.
• Identify opportunities for re-use of solutions across markets via collaboration with the enterprise architecture community.

Technical Qualifications

• Track record in identifying and gaining sponsorship for solutions across multiple subject areas, and ability to effectively prioritize and proactively identify capability gaps across the end-to-end architecture.
• Ability to define IT strategy and establish relationships to influence senior stakeholders on IT strategy, priority, and future investment.
• Good understanding of Business Strategy to coordinate with the development of IT strategy.
• Hands-on approach with ability to successfully collaborate with Solutions Architects to deliver design and maximize value for a portfolio.
• Ability to communicate technical strategy in easy-to-understand language with clear identification of benefits to a variety of stakeholders.

Enterprise Architect guides the organization in capturing strategic perspectives, owning architecture vision and roadmaps, and scanning the industry horizon to enable delivery at pace across all architectural domains, portfolios, and programmes. The work directly supports sound business, technology, and data decisions by developing the architecture community and consulting with stakeholders at all levels of the organization.

Ownership Areas

• Capture strategic perspectives and identify priorities for change to enable delivery at pace.
• Take ownership of enterprise architecture vision, strategy, and roadmaps.
• Understand the organization's ecosystem and its inter-dependencies, taking a strategic view across all architectural domains, portfolios, and programmes.
• Guide the organization in making appropriate business, technology, and data decisions.
• Collaborate and consult with stakeholders and develop the architecture community.
• Carry out horizon scanning across industry.

Position Requirements

• Degree-level education.
• Experience in Enterprise and business architecture, defining strategies and policies, advising on the development of future state architecture, and making and guiding decisions characterized by medium levels of risk and complexity.
• Ability to understand business issues and their short-to-long-term impact, demonstrate advanced understanding of design, technology, and data principles, define governance, and identify appropriate contractual frameworks.
• Knowledge of architecture frameworks such as TOGAF, and proficiency with modelling languages including ArchiMate 3.1, SysML, and UML, and modelling tools such as iServer and Sparx EA, and business modelling tools such as BPMN and project management.
• Familiarity with Government departments and ways of working.
• Self-starting, pragmatic, independent, and able to adopt leadership or contributorship behaviours, and ability to bridge the gap between technical and non-technical audiences.

The Enterprise Architect produces and maintains the enterprise strategic roadmap, risk register, data models, and architecture repository by working alongside architects, engineers, managers, and executives to negotiate architecture and technical decisions. Operating across multi-disciplinary business and technical teams, this role advances global strategic objectives by translating stakeholder perspectives into executable initiatives, domain models, and problem statements that reduce misalignment and close compliance gaps.

Strategic Initiatives

• Translate enterprise strategic requirements into executable technical and business initiative descriptions across the organization.
• Discover and document enterprise stakeholder perspectives, their conflicts, and alignment to manage consistency with global strategic objectives.
• Assist executives and stakeholders with prioritizing initiatives based on objective measures and identify misalignment between business objectives and technological goals.
• Identify and document qualitative issues with enterprise systems including deficiencies in reusability, integrity, security, and performance, and gaps to compliance and financial requirements.
• Develop and maintain the enterprise strategic roadmap and enterprise risk register defining known risks, unknowns, and assumptions.
• Facilitate discussions with multi-disciplinary teams to produce artifacts describing alternatives, risk profiles, and recommendations, and assist stakeholders in developing and maintaining risk plans.
• Develop discovery and target design logical and domain models describing current and desired states to advise teams building detailed design artifacts.
• Develop business and technical problem statements articulating the problem, proposed solutions, risks, and recommendations.
• Develop and maintain enterprise data models, data flow descriptions, and the enterprise architecture repository.

Qualifications & Experience

• Experience leveraging enterprise architecture frameworks such as TOGAF or Zachman, and with IT Service Management concepts including Change, Release, Configuration, and Problem Management.
• Experience with data modeling tools and techniques (ERD), process modeling (BPMN, ServiceNow), data flow descriptions, service interface specifications, and enterprise data dictionaries and vocabularies.
• Experience with enterprise application integration involving SaaS and on-premise solutions such as ServiceNow, SalesForce, and NetSuite, and with Domain Driven Design concepts including ubiquitous language and bounded context.
• Experience with modeling languages (UML, SysML), risk management techniques, structured decision-making, leading multi-disciplinary problem-solving teams, and facilitating small-group collaboration using systems thinking.
• Experience developing and managing repositories of architectural artifacts, developing executable models in code, and developing enterprise technology strategies including risk plans, stakeholder impacts, and prioritization.
• Experience managing and deconflicting competing stakeholder objectives to arrive at plans based on objective measures tied to business and technical goals.

The Enterprise Architect crafts business architecture models and executes the IT architecture roadmap in collaboration with executive management, technical staff, and domain technical leads across all domains. Working across program and project teams, this role identifies operational gaps, guides Proof of Concept exploration, and produces Architecture Overview and Detailed Systems Architecture diagrams that keep technology investment aligned with long-term business objectives.

Executive Functions

• Collaborate with executive management and technical staff on business needs, information and technical system requirements, and opportunities.
• Recommend and participate in the design, development, and maintenance of the Enterprise Architecture.
• Assist program and project staff in the development and implementation of architecture deliverables that enhance business/IT alignment.
• Recommend and participate in the analysis, evaluation, and development of enterprise long-term strategic and operating plans aligned with business objectives.
• Evaluate systems engineering and models for discrepancies or vulnerabilities, create and implement a business vision and multi-year plan, and recommend suitable technical architecture defining solutions at a detailed level.
• Create Architecture Overview Diagrams and Detailed Systems Architecture diagrams, investigate new technologies and tools, and advise on enterprise architecture strategies, processes, and methodologies.
• Guide dedicated technical leads across domains to ensure consistency, share best practices, and identify implementation risks and their potential impact.
• Recommend and participate in the development of architecture blueprints and identify areas appropriate for Proof of Concept projects.

Education & Experience

• Bachelor's degree in Information Technology or relevant subject area.
• 2+ years of experience defining and implementing strategies, and extensive experience with enterprise architecture best practices and goals, and experience in the design, development, implementation, support, and administration of major information and technical systems.
• Demonstrated analytical and problem-solving skills in business analysis, systems design, technical design, and specification of major information and technical systems, and demonstrated broad knowledge of new technologies, development practices, and architecture methodologies.
• Excellent leadership and motivational skills, and proven record of client relation skills and ability to communicate effectively with senior business clients in written and verbal form.
• Proven experience working with business and technical staff with competing priorities, including conflict resolution, mediating opposing viewpoints, and solution negotiation.

Enterprise Architect manages solution design and technical leadership for large tender responses, engaging clients in major Federal Government environments to architect integrated solutions and lead requirements gathering workshops. The work directly supports the sales organization by producing proposals grounded in robust basis-of-estimates, bill-of-materials, and governance activities that translate business requirements into well-engineered outcomes.

Job Functions

• Provide architectural services primarily for the sales organization and technical leadership on large tender responses.
• Lead the basis of estimates (BOE) and bill of materials (BOM) for proposals and tender responses.
• Design and define solution architectures to produce proposals and lead requirements gathering, technical design, and system-related workshops.
• Proactively work with the sales team to provide thought leadership into key accounts.
• Support project managers in identifying, analyzing, and mitigating project risks, assumptions, issues, and dependencies.
• Coordinate and manage design compliance and governance activities with projects to ensure successful business outcomes.

Background & Experience

• Bachelor's degree or equivalent combination of qualifications and experience.
• Demonstrated Enterprise Architect experience, and experience in major Federal Government departments as client or vendor.
• Demonstrated knowledge and experience with architecture and design of complex solutions, and technical analysis and design skills within high-volume and high-criticality technology environments, and experience translating business requirements into well-engineered integrated technical solutions using Service Oriented Architecture and reusable components.
• Breadth and depth of knowledge across technologies preferably including networking, security, storage, virtualisation, and infrastructure platforms, and exposure to ITIL/TOGAF methodologies.
• Excellent communications and documentation skills, and highly organised with strong attention to detail, critical thinking, and ability to take initiative and accountability for achieving results.
• Ability to work with clients to elicit requirements, recommend solution alternatives, and collaborate effectively with business, peers, and management to ensure stakeholder buy-in.

The Enterprise Architect strengthens customer outcomes across Medallia's most strategic accounts by architecting scalable Experience Management solutions that deliver high return on investment throughout the full sales-to-delivery lifecycle. Serving as a trusted advisor to the sales team and colleagues in Professional Services and Customer Success, this role advances product adoption by sharing customer use cases, delivering thought leadership, and executing technical roadmaps that enable retention and expansion.

Delivery Expectations

• Partner with the sales team on sales strategy and support individual deal success by engaging with prospects to understand and address their technical needs.
• Ensure end-to-end success for customers from the sales cycle into ongoing product delivery.
• Drive technical success for assigned accounts by delivering high-quality, scalable architecture that delivers positive business outcomes.
• Partner with Professional Services, Sales, and Customer Success to identify and execute a technical roadmap that enables customer success, retention, and expansion.
• Share customer use cases with the Product team to guide product roadmap and surface high-priority fixes and enhancements required to drive adoption.
• Develop and present technical and Experience Management thought leadership through conferences, whitepapers, and blogs.

Qualifications & Experience

• 10+ years of experience in the software industry with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.), and 5+ years in a customer-facing role.
• Experience working in a SaaS company and designing solutions at scale, and ability to develop data architectures and design data flows aligned with customer information systems.
• Advanced understanding of integration technologies and protocols (APIs, REST, HTTP, SFTP), and common security concepts and standards (SSO, SAML, OAuth, RBAC).
• Proficient in building customer-facing architecture presentations, diagrams, and whitepapers, and strong presentation skills and ability to communicate complex technical concepts to non-technical audiences.
• Passion for helping clients with empathy for their challenges, and proven success cultivating long-term relationships with clients and prospects, and ability to understand, synthesize, and translate between complex business problems and technical concepts.
• Solution-oriented with passion for creative problem solving and comfort tackling new and undefined problem spaces, and ability to travel up to 50%.