SOLUTIONS ARCHITECT JOB DESCRIPTION

A Solutions Architect who cannot translate technical architecture into a purchase decision leaves enterprise deals stalled and implementation timelines undefined. This role owns the technical relationship with B2B buyers from pre-sales discovery through post-sale onboarding, holding the customer's trust across both the evaluation cycle and live deployment. In SaaS environments, that span is unusually wide: the same person who shapes a Statement of Work may later run enablement sessions with a client's development team. The role reports into a customer success or sales engineering function and is measured against account health and solution adoption, not just deal closure.

As the Solutions Architect, you own the technical dimension of revenue and retention for a portfolio of enterprise SaaS accounts, designing architectures, guiding onboarding, and advising customers on configurations that maximize platform value. You collaborate daily with Account Executives, Product, and Engineering, and your work determines whether customers expand their usage or stall before realizing value.

Career Impact: Solutions Architects who develop deep expertise in enterprise SaaS pre-sales and post-sale technical advisory become highly sought candidates for Principal Architect and VP of Solutions Engineering roles within three to five years.

Business Impact: When a customer's implementation fails or a proof-of-concept goes unconvincing, the deal does not close and the account does not renew — this role is the person who prevents both outcomes for the company's largest accounts.

Growth Opportunity: Exposure to diverse enterprise customer stacks, from omnichannel contact center platforms to big data analytics deployments, compounds your architectural range faster than any single-product engineering role.

Company Value: Several employers in this space offer catered meals, quarterly off-site events, and cell phone allowances, reflecting a culture that invests in the in-person and community dimensions of a largely client-facing role.

• Design solution architectures for enterprise customer environments, translating business requirements into implementable technical plans.
• Lead technical onboarding sessions with new customers, spanning initial installation through advanced configuration and enablement.
• Conduct pre-sales discovery and deliver technical proposals and demos tailored to each prospect's stack and business objectives.
• Partner with Account Executives to qualify opportunities, respond to RFPs, and produce Statements of Work that accurately scope delivery.
• Collaborate with Product and Engineering to surface customer feedback and advocate for platform improvements that reduce implementation friction.
• Review customer implementations for configuration quality, observing usage patterns and proactively engaging accounts showing adoption risk.
• Develop reference architectures, how-to guides, and enablement content that scale best practices across the customer base.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5 or more years of experience in solutions engineering, technical pre-sales, or customer-facing architecture roles, with demonstrated ownership of enterprise accounts.
• Ability to design and communicate solution architectures to both technical and executive audiences, including live whiteboarding and written technical proposals.
• Experience evaluating and integrating third-party systems within enterprise customer environments to support end-to-end solution delivery.
• Competency in web application architecture including API design, service integration patterns, and authentication standards at an enterprise scale.
• Strong written and verbal communication skills, with the ability to manage multiple customer engagements concurrently without loss of detail.
• Demonstrated ability to work across go-to-market and engineering functions, translating customer needs into actionable product feedback.

• Hands-on experience with big data platforms, cloud data warehousing, or analytics infrastructure in a customer deployment context.
• Background in enterprise application development, including front-end frameworks, relational and non-relational databases, and modern API patterns, enabling credible technical guidance without active coding.
• Familiarity with Customer Experience or contact center technology ecosystems, including workforce optimization, omnichannel routing, or CTI concepts, relevant to B2B SaaS deployments in service-intensive industries.
• Experience supporting product-led growth motions, including proactive usage monitoring and data-driven customer health scoring.

• Solution adoption rate per account, measuring how fully customers implement recommended configurations within 90 days of onboarding.
• Technical win rate on evaluated opportunities, reflecting the strength of architecture presentations and proof-of-concept outcomes.
• Time-to-value for new customers, tracking days from contract signature to confirmed first successful use case in production.
• Customer health score trend across managed portfolio, indicating whether accounts are expanding or contracting usage over rolling quarters.
• Reference architecture reuse rate, measuring how often published guides replace custom per-customer design work.
• Typical tools: diagramming and architecture documentation (commonly Lucidchart or Visio); customer success platforms (commonly Gainsight or Salesforce).

• Base Salary Range: $130,000 to $175,000 annually, varying by geography and account tier.
• Bonus: Variable component of 15 to 25% of base, tied to quota attainment and account health metrics.
• Equity: RSUs or options common at growth-stage SaaS employers; less standard at large enterprises.
• Health Benefits: Medical, dental, and vision coverage; employer contribution rates vary by company size.
• PTO: 15 to 20 days annually; unlimited PTO increasingly common in SaaS.
• Common Perks: Home office stipend, cell phone allowance, annual learning budget, and quarterly team events.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks are a standard condition of employment for roles with access to enterprise customer environments and confidential technical data; offers are contingent on satisfactory completion. All applicants are evaluated without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation during any part of the application or interview process are encouraged to request one. Candidates must be authorized to work in the United States.

The Solutions Architect owns end-to-end solution architecture for the Verizon Wireless Account, delivering E2E Architecture and Design from offer commencement through customer acceptance while interfacing with Nokia MN, Nokia VzW Labs and ION teams. Working closely with project management, design and deployment teams, this role shapes technical decisions that ensure solutions meet contractual system requirements, time-to-market targets and quality constraints.

Key Responsibilities

• Contribute to and support the Architecture, Technical Scope of Work and Solution Description for the Verizon Wireless Account.
• Assist internal teams from offer commencement through to final solution delivery and acceptance by the customer.
• Establish the agreed contractual System Requirements and develop an E2E Architecture and Design that meets specifications, time to market and product/quality constraints.
• Develop the ION Architecture and Solution Description for offer submission and manage integration/dependencies for the E2E solution.
• Interface with Nokia MN, Nokia VzW Labs, ION VzW Resident Engineering, ION PACO, ION Optical and ION IP.
• Pre-determine a Physical and Logical Solution Architecture; partition and allocate system requirements; analyse and evaluate alternative solutions; define subsystems, system elements and requirements.
• Identify Key Technical Risks and Issues, develop mitigation plans and provide key inputs for technical decisions relating to system requirements and system architecture/design.
• Derive products and solution requirements in line with the SOW while coordinating with project management, design and deployment teams; perform requirements designation, verifiability and risk analysis.
• Perform Use Case Analysis, scenario determination and develop sequence diagrams to support requirements analysis, architecture and high-level design activities.
• Review HLD/LLD/Interface Specification; conduct risk assessments; execute mitigation strategies; maintain traceability between requirement sets and to architecture, design and verification documents.
• Provide technical support, manage and review 3rd party suppliers and vendors; ensure all parties clearly understand their technical scope and objectives; develop reference architecture for Services Library if project is first of kind.

Required Qualifications

• Masters in Engineering or 8–10 years of experience in the telecom industry dealing with IP technologies.
• Nokia SRA/Virtuoso, Cisco CCIE, Juniper JNCIE or equivalent certification are a plus.
• Experience in selling and delivering Datacenter/Carrier Network solutions; hands-on experience including design, build, deploy, troubleshooting and fault-finding.
• Knowledgeable on Virtualization, SDN & NFV, E2E Mobile Solutions, Mobile & Packet Core, Network Management Systems, networking concepts, 3GPP interfaces, IP/MPLS concepts and Linux/Unix shell and datacenter networking; excellent in designing networking equipment for Carrier, SDN and NFV, and E2E Mobile Networks, Backhaul and Core Solutions.
• Nokia SDN & NFV portfolio (Nuage, vEPC, VSR, NSP, SSG), IP Router portfolio (7x50 XRS/SR/ESS/SRa, 7250 IXR, 210 WBX, 7705/7210), EPC/CPC portfolio (SGW, PGW, MME, SGSN, vEPC) and RAN portfolio (EnodeB, GnodeB); VMWare ESXi, vCloud/vCenter, OpenStack, CloudStack, OpenFlow, KVM, Xen, Hyper-V; RHEL/CentOS, Ubuntu, Java, Python/Perl.
• Proven record in customer focus; analytical problem solver with proven presentation skills; flexible and eager to learn.
• Fluent in English – written and verbal communication.

Reporting to the Enterprise Architecture practice, the Solutions Architect delivers technology solution architecture designs that meet business needs within the standards and reference architectures defined by domain and enterprise architects, spanning Application, Data, Security and Infrastructure domains. Partnering with Business and Enterprise Technology Solutions, this role provides long and short term planning and governance of solution strategy to ensure proposed solutions meet immediate and strategic business objectives.

Primary Duties

• Create and complete solutions architecture designs compatible with the enterprise context developed by domain architects across Application, Data, Security and Infrastructure.
• Recommend cost-effectiveness and systems flexibility utilizing knowledge of current or emerging technologies as they pertain to Coast Capital systems development.
• Document the company's existing systems architecture and technology portfolio and make recommendations for improvements or alternatives.
• Conduct peer reviews and make recommendations for new and existing systems design projects.
• Develop and facilitate solutions for integration of internal and external systems.
• Report on project status, forecasts, identified issues and risks and mitigations.
• Act as a bridge between technical and business stakeholders during solution development to ensure proposed solutions meet immediate and strategic business objectives.

Skills & Qualifications

• Bachelor's Degree or diploma requiring 3–4 years of full-time study.
• Minimum 7–9 years of job-related experience; minimum 8 years in a technical IT position with 3+ years in architecture and design and 3 years in application development.
• Advanced knowledge in solution design and architecture; solid knowledge and hands-on experience with web technologies including Application Servers, J2EE, ESB, web services, HTTPS, SOAP, JavaScript frameworks and SQL/NoSQL databases; solid knowledge in application integration patterns, web services/API design, data integrity, usability, scalability, SDLC standards and application security techniques.
• Advanced skill in structuring and solving business and technical problems in a fast-paced and complex environment; advanced experience in writing technical documentation and advanced project management skills.
• Solution design experience with PaaS/IPaaS on AWS/Azure is an asset; experience with Internal/Mobile Banking or Core Banking Platforms and Temenos Core Banking platform is an asset; TOGAF framework awareness is an asset.
• Excellent communication and collaboration skills with ability to translate complex needs between technical and business audiences; able to see the big picture and exercise strong analytical skills.

Sitting at the intersection of customer success and cybersecurity engineering, the Solutions Architect guides new and existing customers through technical onboarding sessions ranging from installation to configuration as a member of the Client Services team at PerimeterX. Operating across product, engineering and customer organizations, this role establishes post-sale relationships that ensure customers succeed on the PerimeterX Cyber Security platform.

Duties

• Guide technical onboarding with new customers to ensure they are successful going forward.
• Provide technical support to customers for optimal configurations on the PX platform.
• Provide insight and clarity for advanced configurations based on technical stack and domain.
• Enable customer development teams on the basis of PerimeterX's platform.
• Work closely with Product and Engineering to improve the solution with a focus on automation and self-serviceability.
• Create documentation and processes to improve group and organizational efficiency.

Experience & Qualifications

• Bachelor's degree or equivalent experience in Computer Science or Information Technologies.
• 2–5 years of experience as a Support Engineer, Solutions Architect or Technical Account Manager.
• 3+ years of full-stack experience with exposure to HTML, JavaScript, NGINX, Apache, Node, PHP, .NET, Akamai, Fastly, Cloudflare, Cloudfront or similar technologies.
• Extensive knowledge of enterprise-level software architecture components with ability to execute installation and configuration guides with minimal assistance.
• Analytical and methodical problem-solving skills; exceptional organizational skills and ability to manage multiple priorities; calm demeanor to prevent escalations and ease customer issues; superior written and verbal communication skills; sense of humor.

Benefits

• A platform to learn about Cyber Security while working with industry-leading technology.
• A chance to work with some of the most well-known brands in e-commerce, travel, hospitality, retail and enterprise SaaS.
• Catered lunch and dinners every day; plenty of snacks, drinks and coffee; lots of coffee or Red Bull to keep you going all day.
• In/out of office happy hours, quarterly out-of-office events, automatic cell phone allowance, spacious and freshly remodeled office in San Mateo, standup desks and fresh PerimeterX SWAG.

Embedded within the Client Services team, the Solutions Architect provides technical advice to the account team and customers in the development and sale of solutions, identifying present and future business needs and producing moderate to complex solution designs. Working closely with Account Managers and technical decision makers in prospect organizations, this role bridges business and IT to develop new sales opportunities and deliver seamless solution implementation.

Core Functions

• Identify present and future business needs of customers and work with account executives to maximise sales opportunities in winning new deals.
• Develop and deliver technical proposals and presentations to customers with content tailored to the audience, including technical differentiation and value proposition of Telstra solutions.
• Ensure seamless implementation of a solution to customer specifications.
• Provide specific technical support and advice to the customer and close issues where required.
• Partner with the Account Manager to ensure the customer is up to date on the application of new and emerging technology.
• Produce robust implementable moderate to complex solution designs in area of expertise.
• Provide training to internal and external customers on products, services and solutions via virtual channels as needed.

Qualifications & Experience

• Holds a Bachelor Degree in Computer Science, IT, Information Engineering, Electronic Communications Engineering or equivalent.
• Minimum professional certification: Cisco Certified Network Associate.
• Possess at least 5 years' experience in Telecommunications or IT industry with four or more years in customer-facing positions such as Technical Presales, Sales Engineering and Solution Consulting.
• Demonstrable experience in Private Line technologies including Ethernet, SDH, Wavelength and familiarity with undersea cable systems, and Data and IP Services including MPLS-VPN, VoIP, Public IP, Hybrid WAN and SD WAN; experience in LAN & Managed Network Services, Security Solutions, Cloud & Data Center Outsourcing and Unified Communication/Collaboration is an advantage.
• Team player able to adapt to an agile environment with high volume of requests, collaborating effectively with direct and indirect teams; strong professional presence, active listening and presentation skills over the phone, in-person and video conference; ability to simplify technology complexity into a compelling solution story that resonates with customers.
• Excellent English communication skills required; multilingual capability in Mandarin, Cantonese, Japanese or Korean is an advantage.

A key member of the sales and product team, the Solutions Architect leads the technical evaluation phase of the sales process by guiding prospects through understanding, evaluating and adopting Databricks as a thought leader in big data analytics. Collaborating across account executives and the technical community through workshops, seminars and meet-ups, this role enables customers to deliver tangible data-driven business outcomes using the Unified Data Analytics platform.

Duties

• Lead prospects through understanding, evaluating and adopting Databricks as a thought leader in big data analytics.
• Support customers by authoring reference architectures, how-tos and demo applications.
• Successfully integrate Databricks with 3rd-party applications to support customer architectures.
• Engage with the technical community by leading workshops, seminars and meet-ups.
• Together with the Account Executive, form successful relationships with clients throughout the assigned territory to deliver exceptional technical and business value.

Requirements

• Strong track record of working with clients to make them successful in pre-sales or consulting roles with a core strength in data engineering or data science.
• Ability to design and implement architectures within a public cloud such as AWS, Azure or GCP.
• Experience with big data technologies such as Apache Spark; comfortable writing code in Python, Scala or Java.
• Ability to clearly communicate technical concepts including presenting and whiteboarding.
• Ability to lead workshops, seminars and meet-ups and engage with the technical community.

Seamless enterprise application delivery depends on the Solutions Architect, who provides architectural guidance and technical integration support to customers and the engagement team as they plan and build new products on Unqork's drag-and-drop platform. Serving as the client-facing technical voice across designers, engagement and engineering teams, this role continuously improves the platform while ensuring clients receive best-in-class experiences.

Functions

• Guide enterprise application architectural design for client applications built on Unqork's drag-and-drop platform.
• Work directly with clients and collaborate with internal teams to serve as the technical architect for new client projects.
• Provide guidance and assist the engagement team in technical integrations.
• Collaborate with the engineering team, providing insight on how the platform can be improved to better serve customers.
• Continuously think about how to improve the platform and fill in the gaps when necessary.

Knowledge Skills & Abilities

• Experience building enterprise or scalable applications; ability or desire to consult with clients at any level from C-Suite to developer; background as an engineer who no longer wants to code.
• Understanding of REST and SOAP APIs.
• Relational or other database query experience.
• MongoDB aggregation framework.
• BI tool experience with Tableau or Power BI.
• Modern front-end framework experience such as React or Angular.
• Resourceful, open-minded, detail-oriented, diligent and self-motivated; good interpersonal skills; passionate about serving customers and delivering a great product; eager to learn and excel in a high-paced environment; quick on your feet and not scared to fill in the gaps when necessary.

Solutions Architect builds and deploys IT systems according to Micro-service architecture standards at F88, working with POs and BAs to offer solution design and integration across product lines that support stable, flexible and scalable development. The work directly supports F88's technology goals by establishing platform, framework and tech-stack standards while studying and solving complex business requirements.

Accountabilities

• Analyze, design and deploy IT systems according to Micro-service architecture standards of F88.
• Work with POs/BAs and offer solution, design and integration between F88 product lines to meet requirements for stable, flexible and scalable development.
• Document system designs and architectural standards implemented at F88 and record any deviations for future handling.
• Build platform, framework or tech-stack standards to suit the needs of F88.
• Plan and design the structure of technology solutions and appropriate design patterns.
• Search and study solutions to business requirements.

Technical Qualifications

• At least 5 years of experience as an IT Technical Leader or Solution Architect for complex projects or products with over 1 million users.
• Experience in building, designing and implementing systems according to microservices architecture standards.
• In-depth understanding of payment, finance or banking sectors is an advantage.
• Ability to design and document complex processes, products and services with end-to-end understanding across application, integration, data and infrastructure layers; cloud-based experience is an advantage.
• Teamwork skills, ability to work independently, withstand high pressure and passionate about IT research and development.

Solutions Architect shapes multi-technology Customer Experience solutions for the B2B enterprise contact center market at Sabio, acting as the Commercial Design Authority and focal point for new CX opportunities while aligning Sabio's product and services portfolio to client business requirements. Success in the position means integrating designs from multiple Solutions Managers into cohesive end-to-end solutions, conducting technical risk assessments and preparing multi-technology Statements of Work that close deals and drive client outcomes.

Strategic Responsibilities

• Participate in strategic account planning, identify opportunities for Sabio, work with Technical Presales Specialists to address threats and align Sabio's product and services portfolio to meet client business requirements.
• Act as focal point for new Customer Experience-centric opportunities and support sales initiatives through meetings, demos and solution-focused presentations.
• Act as the Commercial Design Authority for specific engagements, supporting roadmap updates and account plans.
• Ensure all technical input required from Sales teams for tender and bid responses is provided in a timely manner and coordinates a holistic, gap-free solution.
• Work with Sabio's Solutions Managers to integrate designs into a single multi-technology solution with end-to-end functionality meeting client business requirements.
• Conduct technical risk assessments using experience, analysis, simulation and research; identify major technical risks and issues and recommend mitigation options.
• Prepare multi-technology Statements of Work by integrating or coordinating each technology's SoW into a single cohesive document.
• Develop Sabio-Vendor relationships to keep technical skills current and leverage peer-to-peer relationships for pre-sales assistance; learn and gather information quickly and encourage organisational learning.

Position Requirements

• Significant (~5 years) proven experience consulting, designing and selling innovative Customer Experience solutions to the B2B enterprise contact center market; experience of Digital transformation projects, Customer Experience journey mapping, design and positioning of service-led Cloud solutions.
• Well-rounded knowledge of leading Call Centre and Workforce Optimisation technologies including Avaya Contact Centres, Verint WFO, Workforce Management, Virtual Agent and Omni-channel technologies; understanding of core CTI concepts and Customer Journey/Experience value from a commercial perspective; understanding of the operational challenges customers face within this arena.
• Detailed knowledge of products in the technical area with ability to design solutions at conceptual and detailed levels and define pricing; experience with estimation methodologies and ability to estimate project work, project delivery and overall project costs.
• Ability to transfer abstract, vague or complex business and project requirements into achievable technical solutions; proven track record in planning and implementing change; commitment to continuous learning and willingness to develop and share intellectual capital; commitment to exceptional customer service.
• Excellent verbal and written communication skills; good presentation and facilitation skills across all levels from technologists to executives; developed interpersonal skills with ability to build strong client relationships, lead and engage project teams and coach colleagues.
• English essential; French, German and Spanish language skills highly desirable.
• Always seek to identify more innovative ways of working; challenge standard processes and procedures to ensure they are as good as they can be; act as an ambassador of Sabio and its key partners at all times.

The Solutions Architect leads application architecture design across technical infrastructure, application development and system integration for both internal and external environments at (ISC)², developing proposals and high-level designs that articulate the business benefit of systems options while defining target architectures and roadmaps. Working in collaboration with Business Development, Product and Pricing teams as well as external B2B clients and partners, this role ensures functional solution designs are fit for purpose and delivered against Enterprise Architecture requirements and contractual obligations.

Job Functions

• Lead application architecture design including technical infrastructure, application development or customization and system integration aspects for both internal and external environments.
• Recommend and ensure that functional solution designs within business technology projects are fit for purpose and delivered against stated Enterprise Architecture requirements.
• Understand, map, document and maintain (ISC)² application systems landscape and develop 'As Is' and 'To Be' solution architecture for Business Technology to produce Project Charters.
• Develop proposals and high-level designs that clearly articulate the business benefit of systems options and the recommended solution; undertake technical Impact Analysis to assess the technical impact of business solutions or requirements.
• Inform project and technical teams about problems with technical solutions being implemented operationally and strategically; evaluate different technologies and new solutions as part of procurement technical assessments.
• Define target architectures and roadmaps to ensure the most effective use of technology and digital services across (ISC)².
• Consult with external B2B clients and partners in collaboration with Business Development and Product teams to understand client desired state and technical requirements; recommend and ensure client solutions are fit for purpose and delivered against contract requirements; inform Business Development and Pricing teams of requirements for consideration in pricing contracts.

Education & Experience

• Bachelor's degree in Information Technology, Software Engineering, Computer Science or related field.
• Minimum 7 years of professional experience in engineering and software architecture design; experience designing back-office and front-end solutions across all stages of the SDLC including large-scale ERP/CRM/eCommerce systems; previous experience in a non-profit and/or professional education industry highly desired; experience working with external clients to understand requirements for technology solutions and ensuring proposed solutions meet contractual requirements highly desired.
• In-depth understanding of SOA services; broad technical knowledge of systems and system integration; deep understanding of integration and migration from legacy systems to cloud-based architectures; solid understanding of data security and protection; knowledge of architecture frameworks such as TOGAF and Zachman.
• Extensive knowledge of Salesforce CRM; strong knowledge of Java, .NET and C#; familiar with cloud-based solutions (SaaS/iPaaS/IaaS), design patterns and UML; direct experience with Single Sign On, LMS and enterprise commerce, ERP and CRM platforms; sound knowledge of various operating systems, databases and coding languages.
• Excellent verbal and written communication skills; consultative and collaborative approach with internal and external stakeholders including C-suite; passionate about technology, driven and able to plan own time and manage multiple workloads; strong team working and collaboration skills.
• Fluency in English; other languages a plus.
• Ability to travel up to 10% of the time including overnight and international travel; ability to work normal business hours and extended hours when necessary; ability to remain in a stationary position for prolonged periods and operate standard office equipment.

As the Solutions Architect, this role leads Solution Architecture activities for ACE projects and represents Enterprise Architecture in cross-segment programs, architecting solutions across Business/Process, Application/Services, Data/Information, Technology/Infrastructure/Operations and Security domains while serving as single owner for each solution defined. The Enterprise Architecture team relies on this work to ensure solution architectures adhere to technical and functional strategies, policies and standards while enabling mentorship of lower-level peers and continuous optimization of the technology portfolio.

Leadership Responsibilities

• Lead Solution Architecture activities for ACE projects and represent Enterprise Architecture in cross-segment projects and programs.
• Perform impact analysis of changes affecting multiple application systems or functional domains and develop cost/benefit analysis for each identified solution.
• Architect the entire solution across critical domains including Business/Process, Application/Services, Data/Information, Technology/Infrastructure/Operations and Security by working with SMEs across IS areas.
• Ensure solutions meet business needs along with architecturally significant functional and non-functional requirements and are delivered as designed; be the single owner for the solution defined.
• Ensure solution architectures adhere to enterprise architecture technical and functional strategies, policies, standards and practices while contributing to broader EA activities.
• Support Application SMEs in development and validation of estimates; support application testing, implementation and training activities; perform quality review checks on project deliverables; perform evaluations of existing applications for reuse and standardization across the enterprise.
• Mentor lower-level peers; act as a liaison between business clients and technical staff throughout the development lifecycle on complex projects; proactively seek opportunities to optimize and enhance current technology portfolio, capabilities and processes; stay current on technology trends, solutions and vendors.

Background & Experience

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 8+ years in related business solutions and IT work; 4+ years as a Solutions Architect; 4+ years with development of production-deployed solutions; 3+ years with mainstream enterprise technologies such as Java, SQL, C/C++, C#/.NET, Mulesoft and APIs.
• Experience in P&C Insurance services or adjacent space is preferred.
• Experience creating technical documents, business flow and process diagrams across a variety of SDLC roles; familiarity with Cloud, Data and Security platforms, DevOps, Agile, Web/Mobile, API and BPM frameworks; familiarity with general Enterprise Architecture principles including approaches, design patterns, metrics and industry standards; experience in technology assessments, platform consolidation, application rationalization, data migration and developing executable architectural blueprints and roadmaps.
• Strong presentation and communication skills with ability to develop executive-level and deep-dive technical presentations; excellent relationship-building and customer-facing skills; ability to facilitate meetings with Business and IT stakeholders; interpersonal and relationship skills necessary to work with an integrated team of customers, product managers, project managers, developers, analysts and quality engineers.

The Solution Architect is a key member of the implementation team, serving as the main point of contact between the client and the consulting team while driving requirements gathering sessions and developing solid designs to execute smooth implementations of RapidResponse and o9 platforms. Collaborating across client strategic business leaders, technical teams and project management, this role produces technical architectures, develops system requirements and advises clients on key architectural decisions that enable on-time project delivery.

What You'll Do

• Provide the connection between clients' strategic business leaders and technical teams by clearly communicating business functional issues.
• Conduct business process and requirements analysis and advise clients on key architectural decisions concerning the RapidResponse/o9 platform and supporting technologies.
• Evaluate risks related to requirements management, business process definition, testing processes, internal controls, project communications, training and organizational change management.
• Produce technical architectures, develop system requirements, identify resources and estimate timelines for project completion.
• Develop client-ready materials related to requirement specification, process analysis, system-based and manual controls, functional design and test plans.
• Assist in scoping prospective engagements, developing proposals, planning logistics and executing project management processes.

Professional Experience

• Bachelor's degree in Computer Science, Engineering, Supply Chain Management or relevant field, or equivalent work experience.
• Experience developing, supporting or implementing RapidResponse/o9 required; experience integrating to ERP systems such as SAP and Oracle
• Experience with systems integration and ETL tools, data mapping and systems integration.
• Functional knowledge in supply chain, demand or supply planning, S&OP, after-sales service operations or transportation management
• Knowledge of supply chain systems, processes, data and business operations.
• Exceptional drive with good interpersonal skills; ability to communicate effectively verbally and in writing and to immediately contribute in a team environment; ability to prioritize and perform well in a fast-paced environment while maintaining a high level of client focus; good work ethic and high attention to detail with a desire to learn.

Solution Architect refines end-to-end solution architecture within an Agile process, ensuring consistency with company requirements and translating business needs into design architecture while informing stakeholders of progress, risks and technical change impacts. The work directly supports regulatory compliance, business continuity and the ongoing alignment of solution designs with enterprise standards across Insurance environments.

Day-to-Day Responsibilities

• Design and implement end-to-end solutions and provide guidance and reviews through the Agile process.
• Ensure consistency of Architecture with company requirements and develop and follow standard architecture design practices, processes and output artifact specifications.
• Manage relationships with various stakeholders, understand and advise on solution designs to ensure business needs are translated into design architecture and inform stakeholders of progress and issues.
• Understand business needs for new solutions and explain the impact of technical changes on the business.
• Identify, mitigate and report risks associated with potential breaches of regulatory standards including WHS policies and safe work practices; comply with relevant regulatory standards including WHS legislation and participate in required training, meetings and information sessions.

Education & Experience

• Bachelor's degree in Computer Science or a related discipline.
• Proven leadership track record in designing and implementing complex solution architectures; experience in TOGAF, ZACHMAN or similar architectural frameworks.
• Extended hands-on experience designing software architectures addressing security, deployment, performance, scalability and service availability; strong in technical system design with ERP, EPM, CPM, CRM or similar applications; experience in infrastructure including servers, storage, firewalls, load balancers and routers; familiar with on-premises, Cloud (IaaS, PaaS, SaaS, IPaaS) and hybrid deployment models.
• Familiar with VISIO, Gliffy, Confluence and other diagramming tools.
• Experience in projects for Insurance companies, ideally with membership management.
• Proficient in generating professional, detailed and accurate documentation for Architecture artifacts.

Reporting to the Line Manager, the Solution Architect introduces new service processes and automation tools to improve productivity while guiding, mentoring and developing a team of skilled software engineers across large-scale Java technology projects. Partnering with multiple project teams to define system architecture, core technologies and scalability strategies, this role makes technical decisions that constrain overall design and implementation outcomes for railway domain systems.

Engineering Responsibilities

• Proactively introduce new service processes and automation tools to improve productivity.
• Guide, mentor and develop a team of skilled software engineers and build up a technical knowledge base of architectural lessons learned, patterns and common libraries.
• Interact and work collaboratively with multiple project teams for application architecture and design.
• Develop technical proposals, define system architecture and core technologies, perform architectural analysis and proof-of-concept, and define system scalability and failover strategies.
• Make technical decisions that constrain the overall design and implementation for the project; train team members on architectural ideas and give advice for system-level technical problems.
• Carry out any assignments from Line Manager.

Minimum Qualifications

• 7+ years of experience in software development and delivery with 2+ years as a Technical/Solution Architect.
• Experience in the Railway domain is a plus.
• Expert in OOAD, XML, Messaging (MQ/JMS), design patterns, common frameworks, UML and microservices; extremely strong in general IT knowledge across applications development, testing, deployment, operations, documentation, standards, security, hardware, networking, OS, DBMS and middleware; practical experience in design and development for large-scale projects with expert-level skills in Java technologies and front-end frameworks.
• Familiar with Microsoft Azure; knowledge or experience in AI and machine learning is a plus.
• Strong analytical problem-solving skills; quality and on-time oriented mindset; passionate about driving new technology solutions; strong communication and customer interface skills.
• Good command of English.

The Solutions Architect owns the technical relationship with customer sales and data teams at Endgame, proactively monitoring customer usage and developing content including use case demonstrations, documentation and videos to drive value at the customer site. Working closely with product and engineering to create a shared understanding of customer needs, this role helps product-led companies define and execute go-to-market strategies that deliver measurable outcomes.

Areas of Ownership

• Own the technical relationship with the customer's sales and data teams and proactively monitor customer usage to drive value at the customer site.
• Collect customer feedback and work with product and engineering to create a shared understanding of features customers need to be successful.
• Maintain a high level of intention and quality in customer implementations, observing patterns in customer needs and setups.
• Act as a trusted advisor and product expert on all things Endgame, staying current on the evolving sales and growth marketing tool stack.
• Develop content including use case demonstrations, documentation and videos to help users get and stay successful with Endgame.

Required Qualifications

• 5+ years of experience in solutions engineering, partner engineering, technical customer success or other customer-facing technical roles.
• Strong understanding of business intelligence and data platforms, sales tooling and workflows; strong product-led growth industry knowledge.
• Excellent communicator who builds understanding, shares feedback and grows successful relationships with internal and external stakeholders; passion for continually improving the customer experience by whatever means necessary.
• Experience or interest in working in an early-stage, fast-paced startup environment with little structure and rapid change.

As the Solution Architect, this role leads application architecture aligned with domain architects, enterprise architects and solution leaders, managing integration architecture and application lifecycle from handover through runtime support across Oracle database and MQ integration environments. The infrastructure and DevOps teams rely on this work to maintain development environments, source code management and database structures that support both one-time and runtime projects in the manufacturing industry.

Delivery Expectations

• Lead application architecture aligned with domain architect, enterprise architects and solution leaders; manage application lifecycle with solution leader and solution expert.
• Hand over application architecture covering integration, application, development environment and DevOps from the current support team.
• Manage integration architecture and structure; manage development environment with the infrastructure team.
• Manage database table for new table creation requests and manage source code management with DevOps.
• Support developers from an architecture perspective, review code and plan architecture enhancements aligned with domain architect; ensure runtime support process with solution leader and solution expert.

Qualifications & Experience

• Around 8–10 years of experience working as an architect with 8–10 years of Oracle database experience, 8–10 years of high-level MQ integration knowledge and 8–10 years of application lifecycle experience with source code management; 5+ years of runtime support experience.
• Experience in manufacturing industry and product development is preferable.
• Programming experience in C++ and PHP for code review; experience with infrastructure setup, web server applications, enterprise systems, legacy applications and both one-time and runtime projects.
• Communication skills with IT teams and business stakeholders.

Solution Architect leads the development of solution architecture across business, infrastructure and functional areas within change programs and projects, advising on technical aspects of solution development and integration while ensuring technical strategies, policies and standards are correctly applied. The work directly supports financial services clients by balancing functional and non-functional requirements and facilitating results-driven collaboration between stakeholders with diverse objectives.

Work Activities

• Lead the development of solution architecture in specific business, infrastructure or functional areas and ensure appropriate tools and methods are available.
• Within change programs and projects, lead the preparation of technical plans in liaison with assurance and project team members.
• Provide advice on technical aspects of solution development and integration including requests for changes and deviations from specifications.
• Ensure that relevant technical strategies, policies, standards and practices including security are applied correctly.
• Adopt and adapt appropriate system and software design methods, tools and techniques and ensure system design balances functional and non-functional requirements.

Education & Experience

• Bachelor's Degree in Computer Science, Business or Economics.
• A deep and broad technical and development experience with solution architecture design of corporate, core and digital applications including on-premises and SaaS
• Financial Services experience preferred.
• Strong analytical skills with ability to analyse business problems and opportunities and advise on innovative, commercially viable and secure solutions.
• Ability to communicate effectively both formally and informally and to facilitate effective, results-driven collaboration between stakeholders with diverse objectives.

Embedded within the executive and development organization, the Solutions Architect grows the development team from scratch and leads the migration of e-commerce solutions from an external team to in-house while creating a new multi-currency, multi-language solution with the newly integrated team. Working closely with senior and junior developers and the executive team, this role builds internal capability that enables the business to own and scale its commerce technology independently.

Scope of Work

• Grow the development team from scratch and help the team migrate current e-commerce solutions from an external team to in-house.
• Communicate with the executive team on progress and blockers.
• Mentor both senior and junior developers to grow their technical skills.
• Create a new multi-currency, multi-language solution with the help of the newly integrated development team.
• Work with the executive team on future projects and carry out any other similar tasks.

Education & Experience

• Degree in Computer Science and/or Software Engineering.
• Minimum 3 years of experience in a similar role with experience working with e-commerce and multi-currency, multi-language solutions
• Experience with Shopify is an asset.
• Great English communication skills spoken and written.
• Autonomous with great attention to detail, passionate about technology and business growth, strong leadership and problem-solving skills and a team player.

Benefits

• A group insurance plan with 50% employer contribution.
• Five personal days usable for vacation, sick days or rest; professional development support; on-site training room with trainer.
• Multiple team events, Fridays paid lunch, 5@7 and more; 40% discount on home products.
• Company located in Pointe-Claire close to Highway 40 and Golf Dorval; modern office; hybrid work mode.