Job Summary: 

• Maintain positive long-term relationships by traveling and/or providing virtual visits to provider networks.
• Conducts provider outreach to enable network providers to become more self-sufficient.
• Contributes to the content and maintenance of the Provider Manual, provider newsletters, and other provider correspondence.
• Serves as a communication link between providers and the company.
• Work in a fast-paced environment and maintain outreach quotas.
• Provide other support for the office staff as part of and in support of a team environment.
• Review and monitor provider complaints and grievance files.
• Responds to provider communication including phone and correspondence.
• Identify, document, and triage provider complaints to appropriate functional areas.

Skills on Resume:

• Relationship Management (Soft Skills)
• Communication (Soft Skills)
• Outreach and Networking (Soft Skills)
• Content Creation (Hard Skills)
• Problem-Solving (Soft Skills)
• Time Management (Soft Skills)
• Complaint Handling (Soft Skills)
• Team Collaboration (Soft Skills) 

Job Summary: 

• Receive requests for reservations from clients and make bookings thru GDS Systems.
• Prepare quotations for flights, hotels, package bookings, or other services.
• Monitor and sort global distribution system (GDS) queues (or similar programs) to maintain quality control.
• Comply with the strategies, policies, and procedures of the division and the company.
• Retain good business relationships with the airlines and hotel partners.
• Secure new client sales and retention through customer service provided.
• Respond to customers and provide advice about the status of their bookings.
• Deliver excellent customer service, manage customer issues understand customer travel needs.

Skills on Resume:

• GDS Systems Knowledge (Hard Skills)
• Quotation Preparation (Hard Skills)
• Quality Control (Hard Skills)
• Policy Compliance (Hard Skills)
• Relationship Management (Soft Skills)
• Sales & Retention (Soft Skills)
• Customer Service (Soft Skills)
• Problem Solving (Soft Skills) 

Job Summary: 

• Based on the business requirement and objective to manage the digital platform activation.
• Support the platform operation and evaluate the final performance.
• Support the platform function and feature iteration.
• Working closely with the agency to check details and comments on the solution.
• Responsible for the UAT and final delivery.
• Support execution of tech and innovation projects, including but not limited to conducting the research, document and deck support, etc.
• Project management from planning to final delivery.
• Responsible for the result delivery for both schedule and quality.
• Manage and coordinate agency contract execution and budget spending details.
• Evaluate the agency's workload, and make sure it follows the plan.
• Administration tasks - issue PR/PO and GR, courier service arrangement.

Skills on Resume:

• Digital Platform Management (Hard Skills)
• Performance Evaluation (Hard Skills)
• Feature Iteration (Hard Skills)
• Collaboration (Soft Skills)
• User Acceptance Testing (UAT) (Hard Skills)
• Project Management (Soft Skills)
• Budget Management (Hard Skills)
• Administrative Support (Hard Skills) 

Job Summary:  

• Coordinate with product team and relevant stakeholders to improve product features and service quality
• Make documents, video tutorials, and guides for merchant partners to use the application
• Get feedback and find ways to fix problems that occur while using the application
• Manage communication content and ensure content is informative and appealing
• Develop, implement, and manage social media channels
• Create and manage related support tools and websites
• Manage satisfaction surveys, and collect feedback from merchant partners to feedback internally for product and operations improvements
• Prepare onboarding kit and necessary materials to guide merchants do online registration and submit documents
• Contribute to build-up new processes and optimizing current processes/workflows internally and between departments
• Documentation processes (to be updated with internal and external processes)
• Filter and clean data by reviewing system reports (Salesforce, SQL), and performance indicators to locate and correct problems
• Extract and maintain merchant partners’ required information

Skills on Resume:

• Product Coordination (Soft Skills)
• Documentation Creation (Hard Skills)
• Problem-Solving (Soft Skills)
• Communication Management (Soft Skills)
• Social Media Management (Hard Skills)
• Process Optimization (Soft Skills)
• Data Management (Hard Skills)
• Feedback Collection (Soft Skills) 

Job Summary: 

• Define and implement internal communication strategies and plans assuring both top-down and bottom-up communications approach, in line with the company’s business objectives, transformation targets, and change management strategies.
• Co-lead, coordinate, and develop the internal communication community
• Ensure the use of the proper communication tools and channels and the effectiveness of the Company and departmental communication plans and activities
• Develop communications strategies to ensure adequate knowledge of tobacco-related issues, Company strategies, next-generation tobacco products, and transformation narrative to internal stakeholders.
• Ensure timely and effective communications by implementing concrete and measurable programs to support a productive flow of omnichannel communications that promote a smoke-free vision aligned with transformation goals and objectives.
• Bridge Employees and Management through engaging communication programs.
• Constantly review existing communication tools and develop new ones to ensure continued effective internal communication flows.
• Conceptualize and design strategic communications to improve engagement scores and deepen awareness and commitment to PMI Signatures for culture and leadership.
• Create and design platforms where employees showcase their transformation milestones and foster collaboration amongst teams.

Skills on Resume:

• Communication Strategy (Hard Skills)
• Leadership (Soft Skills)
• Channel Management (Hard Skills)
• Strategic Development (Hard Skills)
• Employee Engagement (Soft Skills)
• Program Execution (Hard Skills)
• Content Creation (Hard Skills)
• Team Collaboration (Soft Skills) 

Job Summary: 

• Manage medicinal product pack changes (incl. new products) for a defined GSK portfolio within a dedicated artwork management system.
• Responsible for strict adherence to the artwork creation process that meets regulatory agency and GSK regulatory, brand team, and manufacturing requirements.
• Initiation, progression, and implementation of regulatory pack changes
• Proof reading and QC checking of pack changes
• Responsible for pack change control, tracking of implementation, and supply planning in association with regulatory executives and supply chain managers
• Ensure high quality of artwork brief and pack changes and avoidance of product incidents (recall) due to errors in pack artwork.
• Have individual responsibility for non-product-specific related activities and projects to meet business objectives, applying an understanding of internal and external guidelines and policies about pack management. May take a lead on specific projects.
• Make appropriate escalation of issues whether internal to GSK or external, regulatory agency, so that appropriate and timely action can be taken.
• Proactively approach issues within control or remit (eg. prevention of shortages as a result of pack changes).
• Ensure that all tasks are carried out following Regulatory Directorate procedures, including ensuring that databases are maintained and updated on time.
• Responsible for the creation of PSR/SKU in the MyPSR/MySKU system.
• Work collaboratively within the Regulatory Department to ensure overall business and department objectives are met.
• Participate in a product launch team and regulatory meetings.

Skills on Resume:

• Artwork Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Proofreading & QC Checking (Hard Skills)
• Project Management (Soft Skills)
• Supply Chain Coordination (Soft Skills)
• Issue Escalation (Soft Skills)
• Database Management (Hard Skills)
• Collaboration (Soft Skills)