Job Summary: 

• Design, engineer, deploy, and maintain the Windows Client platform on physical laptops, desktops, virtualized systems and Thin Clients
• Perform in-depth troubleshooting of issues on a corporate desktop
• Govern the Desktop Environment and Operational Activities
• Analyze existing Windows build and proactively propose changes and performance improvements
• Engage with vendors to resolve various problems, and manage major incidents and technical critical issues along with IT Support Teams
• Create and maintain necessary documentation
• Build automation for proactively identifying and correcting workstation issues.
• Manage Linux and Mac workstations as a first-class solution.
• Proactively monitor and measure workstations to detect trends and catch problems before users are impacted.
• Create documentation on system designs, procedures, and processes.

Skills on Resume:

• Windows Platform Engineering (Hard Skills)
• Desktop Troubleshooting (Hard Skills)
• Environment Governance (Soft Skills)
• Performance Improvement (Hard Skills)
• Vendor Engagement (Soft Skills)
• Documentation Management (Hard Skills)
• Automation (Hard Skills)
• Linux and Mac Management (Hard Skills) 

Job Summary: 

• Administer and deliver high-quality documentation
• Plan and coordinate the workload within the team
• Transform business requests and requirements to cloud solutions from a technical point of view
• Actively maintain relationships with business and IT stakeholders
• Responsible from “a to z” in delivering a set of services together with colleagues
• Implement AV solution (Microsoft Defender ATP)
• Manage, configure, administer, tune, and maintain, Policy configuration for MS Defender ATP
• Design MS ATP architecture and solution based on customer needs
• Know about Security standards like ISO 27001, PCI-DSS, SOX, CIS
• Understand TCP/IP, networking concepts

Skills on Resume:

• Documentation Management (Hard Skills)
• Workload Coordination (Soft Skills)
• Cloud Solution Design (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Service Delivery (Soft Skills)
• AV Solution Implementation (Hard Skills)
• MS Defender ATP Configuration (Hard Skills)
• Security Standards Knowledge (Hard Skills) 

Job Summary: 

• Design and implementing Endpoint security solutions
• Deliver cloud security infrastructure such as Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB)
• Deliver cloud security technology for endpoints
• Deliver modern authentication methods for user access
• Develop scripts to build efficiencies in support of reporting and automation
• Perform installation, configuration, and maintenance of security technologies within cloud environments
• Provide Level 3 Support for cloud security technologies
• Contribute to the maintenance and development of policies, standards, procedures, and internal controls in support of enhancing the security posture
• Cross-team interaction to help fulfill requests, resolve incidents, and contribute to root cause analysis

Skills on Resume:

• Endpoint Security (Hard Skills)
• Cloud Security Infrastructure (Hard Skills)
• Endpoint Cloud Security (Hard Skills)
• Authentication Implementation (Hard Skills)
• Automation Scripting (Hard Skills)
• Security Technology Maintenance (Hard Skills)
• Level 3 Support (Hard Skills)
• Policy Development (Soft Skills) 

Job Summary: 

• Perform implementation, administration, configuration, troubleshooting, and maintenance within Windows OS and MECM environments and the Apple Macintosh and JAMF environments. Windows desktop OS, Windows Terminal Services, and Macintosh image creations, customization of features, and deployment across the enterprise. 
• Create software packages via various methods including packaging for physical and virtual desktops (VDI) for automated unattended deployments. 
• Leverage automation to supplant tedious administration tasks. 
• On Windows, this includes PowerShell, MECM, and GPOs. 
• On the Macintosh, this includes JAMF and shell scripting. 
• Meet endpoint support and service delivery objectives through the design, development, and delivery of custom solutions related to automation, monitoring, and application performance optimization. 
• Oversee the deployment of security patches for operating system and desktop applications. 
• Provide tier-three support across the enterprise for issues related to the desktop OS and applications. 
• Ensure all client requests and operational problems are updated and resolved on time. 
• Maintain standardized system configurations across operating environments utilizing configuration management framework and automation. 
• Packages applications for distribution via client management tools. 
• Evaluate new product services and provide effective solutions to meet client needs. 

Skills on Resume:

• Windows and MECM Administration (Hard Skills)
• Macintosh and JAMF Administration (Hard Skills)
• Software Packaging (Hard Skills)
• Automation (Hard Skills)
• PowerShell and GPOs (Hard Skills)
• Application Performance Optimization (Hard Skills)
• Tier-Three Support (Soft Skills)
• Configuration Management (Hard Skills) 

Job Summary: 

• Assist with the management of Microsoft Windows endpoints using Microsoft SCCM/MECM for image maintenance, patching/firmware deployments, and application deployments.
• Assist with the management of Apple Mac endpoints using Jamf for OS maintenance, patching/firmware deployments, and application deployments.
• Test, validate, and deploy desktop patches and application deployments on an as-needed or scheduled basis.
• Provide technical assistance with global teams where necessary.
• Assist with Windows 10 master endpoint image testing, Windows 10 and Office365 master patch/update testing, and ongoing performance testing/optimization of systems with ongoing Microsoft feature updates.
• Assist with testing and validation of Apple MacOS master deployments, master patch payloads (OEM and 3rd party)/application updates.
• Author Knowledge Base articles
• Participates in a follow-the-sun global support model for critical system issues and maintenance.
• Maintains and grows job knowledge by participating in educational opportunities such as reading professional publications, maintaining personal networks, and participating in professional organizations.
• Acts as an escalation point for complex Deskside issues.
• Citrix Xen Server management including administration and new application packaging.

Skills on Resume:

• SCCM/MECM Management (Hard Skills)
• Jamf Management (Hard Skills)
• Patching and Deployment (Hard Skills)
• OS and Software Testing (Hard Skills)
• Team Collaboration (Soft Skills)
• Knowledge Base Authoring (Hard Skills)
• Citrix Xen Server (Hard Skills)
• Escalation Management (Soft Skills)