ECOMMERCE BUSINESS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Reviewed by Lam Nguyen under Editorial Standards
Updated: Mai 29, 2025 - The Ecommerce Business Analyst, experienced in driving sales and customer engagement through innovative product delivery within an eCommerce setting. Utilizes Agile/Scrum methodologies and a strong grasp of UI design to enhance software development across platforms. Employs robust analytical skills to identify key metrics and leverages excellent communication skills to influence and lead cross-functional teams effectively.
Essential Hard and Soft Skills for a Standout Ecommerce Business Analyst Resume
- Data Analysis
- Agile/Scrum Methodology
- User Interface Design
- E-commerce Analytics
- SQL
- Business Intelligence Tools
- Requirements Gathering
- Process Mapping
- A/B Testing
- Web Analytics
- Communication
- Problem Solving
- Innovation
- Leadership
- Time Management
- Adaptability
- Team Collaboration
- Relationship Building
- Strategic Thinking
- Persuasiveness
Summary of Ecommerce Business Analyst Knowledge and Qualifications on Resume
1. BA in Business Administration with 3 years of Experience
- Strong knowledge of digital industry trends as well as experience in digital marketing strategy and development is needed for success in this role.
- Experience bringing customer-facing eCommerce or Omnichannel products to market.
- Business analyst experience in an eCommerce business with demonstrated success in sales and/or customer use through the delivery of new/evolving products.
- Experience with Agile/Scrum Development Methodology.
- Strong understanding of user interface design.
- Experience interacting with software development resources and understanding the challenges associated with developing across multiple platforms.
- Ability to identify metrics/key performance measures and use data to drive decisions that enhance the customer experience
- Excellent communication skills including the ability to build relationships and effectively influence across all management and organizational levels.
- Strong problem-solving skills with insightful analysis to comprehend complex issues and downstream impact quickly
- Demonstration of innovation and ownership through creative strategies and continuous process improvement
- A self starter capable of taking on multiple tasks and thriving in a high pace and ambiguous working environment
- Strong ability to clearly organize and inform global audiences at various levels with different background through excellent written and verbal communications.
- Experience in managing and leading UAT with cross-functional teams to ensure system implementations are in compliance with business requirements.
2. BS in Information Technology with 11 years of Experience
- Experience working as a Business Analyst on web development and Ecommerce projects
- Experience with commerce projects in B2C and B2B environments and working through Commerce requirements
- Experience working with Product owners to understand expectations and create detailed functional requirements.
- Experience using team collaboration tools like JIRA / Azure DevOps for user stories and agile work.
- Responsible to work with UX design team to define user journey and business needs
- Experience working with DEV team and QA team along with UX team.
- Able to complete functional testing before UAT
- Prior experience working with an onsite/offshore model
- Thorough understanding of scaled agile model
- Demonstrable experience in software development methods, software development lifecycle and associated toolsets
- Operational knowledge and experience within Regatta
- Strong stakeholder management, both internal and client
- Good understanding of Project Management processes and key delivery frameworks
- Demonstrable drive to deliver to the highest standards and to encourage and support colleagues to do the same
3. BA in Marketing with 4 years of Experience
- Previous experience working in the e-commerce space.
- Understanding of basic web and email performance metrics.
- Familiarity working in Agile software development.
- Familiarity with foundations of HTML, CSS, Javascript
- Strong written and verbal skills with the ability to communicate with both technical and non-technical audiences.
- Positive attitude and a constant learner.
- Creative thinker with strong problem solving skills.
- Proven ability to thrive in a fast-paced collaborative team environment.
- A sense of ownership and responsibility for successful delivery.
- Strong work ethic that can be followed by fellow team members
- Excellent English verbal and written communication skills
4. BS in Data Science with 6 years of Experience
- Business Analyst, Operations and/or Project Management experience in a technology-rich environment
- Previous experience with projects involving cross functional teams
- Knowledge of ecommerce systems, transactions and order processing
- Knowledge of Agile project management methodologies including SCRUM and Kanban
- Excellent communication skills both written and verbal
- Attention to detail and the ability to maintain quality
- Proven organization skills with the ability to multi-task and prioritize
- Success operating within fast-paced environment
- Team player, open minded to different cross functional teams’ views
- Experience with QA, Business User Testing and/or User Acceptance testing
- Proficient in Microsoft Office Suite, Jira, Confluence
- Excellent computer skills, including the ability to use software for data analysis and presentations
5. BA in E-Commerce with 6 years of Experience
- Experience in gathering requirements, conducting business analysis and writing business requirements.
- Experience working as a Business Analyst in an Ecommerce platform focused on customer experiences. Experience with SAP-Hybris
- Experience working with UI/UX and Creative teams to convert design prototypes into detailed requirements.
- Experience working with 3rd party vendors and offshore project, development and testing teams.
- Expert in Agile and Scrum project methodologies to drive IT initiatives working with Project Management, Product Management, and various other stakeholders.
- In-depth knowledge and experience using Project Management software, specifically JIRA and Confluence, Smartsheet, and Microsoft Project.
- Working knowledge of MS Office products, specifically Excel, Word and PowerPoint.
- Excellent analytical, active listening and creative problem-solving skills.
- Ability to work on many critical projects and initiatives simultaneously.
- Domain experience in e-commerce or digital marketing, ideally with a focus on user experience or content management
- Experience managing Customer Portals
- Ability to clearly transport product vision on both abstract and detailed level to different group of stakeholders
- Excellent written and oral communication and presentation skills, as well as experience with strategic planning and project planning and implementation
6. BS in Computer Science with 5 years of Experience
- Experience including retail merchandising, eCommerce or CPG brand management
- Strong strategic thinking in the context of a multichannel business
- Strong financial and analytical skills in the context of a retail business
- Vision and passion for creating online experiences for customers
- High integrity, and facilitates open, honest communication
- Excellent business communication skills, both written and verbal
- Understanding of current omni-channel retail trends
- Passion for anticipating and satisfying consumer needs through product assortments
- Savvy on consumer, product and fashion trends
- Able to negotiate strongly and find "win-win" resolutions when working with partners
- Ability to manage both large and small-scale activities
- Experience as a Business Analyst
- Overall IT experience with significant experience in software development
- Proficient skills in MS Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, OneNote, OneDrive, Visio)
7. BA in Economics with 3 years of Experience
- Hands-on and operational experience on e-Commerce platform i.e. SAP Hybris Commerce/ Magento/ Shopify/ Wordpress
- Familiar with e-Commerce End-to-End flow
- Familiar with system flow between e-Commerce platform and ERP system or other legacy systems
- Basic contents designing and programing and coding skills
- Knowledge and experience in Adobe Experience Manager
- Excellent problem solving skills
- Responsible, organized and independent
- Strong written and verbal communication skills
- Good communications skills and collaborative teamwork attitude
- Proficient skills with Microsoft Office Suite products
- Ability to work independently
8. BS in Statistics with 3 years of Experience
- Business Analyst experience
- Experience in ecommerce platforms preferably SAP Commerce (Hybris)
- Functional/business analyst knowledge of OOTB offerings of SAP Commerce (Hybris)
- Ability to plan and drive feature design workshops
- Experience in scrum/agile development methodology
- Experience managing a product backlog
- Experience with web analytics tools and using data to make decisions
- Experience with ecommerce businesses and technologies involved including ecommerce platforms, web content management, product content management tools, a/b testing tools, and web site traffic analytics platforms and tools
- Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff
- Superior problem-solving skills, project management, multitasking, focus on detail and comfortable taking ownership of assigned tasks
- Healthcare, distribution and/or B2B commerce experience
- Certified in SAP Commerce (hybris
- Experience in Agile environment
- Ability to work under pressure and handle complex activities
9. BA in Finance with 5 years of Experience
- E-Commerce Business Analyst experience
- Experience working in hybrid agile teams using JIRA and Confluence
- Experience with Agile techniques such as user stories, backlog tracking and grooming, etc.
- Ability to apply business process and systems knowledge to solve complex business problems.
- Ability to distill complex concepts and business needs into prioritized, implementable value-based components.
- Ability to convert businessfunctional requirements into logical business rules and functional requirements.
- Knowledge and experience of major integration points between an e-Commerce application and ERP and financial systems like SAP, Adyen, PoS, etc.
- Experience with SFMC, Salesforce Commerce Cloud E-Commerce, and Amplience (CMS) is desirable.
- Experience with Znode (B2C) platform or .Net platform experience is desirable Excellent communication, and presentation skills.
- Must have strong written skills with ability to convey clear and concise thoughts and ideas.
- Proven ability to work with cross-functional teams and good interpersonal skills
- Extremely organized, diligent, detail-oriented, and self-motivated.
- Must have a clear vision of a projects objectives and be able to maintain a long-term view.
- Ability to multi-task and coordinate multiple projects releases concurrently
Professional Skills FAQs
What are professional skills?
Professional skills are abilities that help individuals perform tasks effectively in a workplace environment. These skills include both technical competencies required for specific roles and soft skills such as communication, teamwork, and problem solving.
What is the difference between hard skills and soft skills?
Hard skills are technical abilities learned through education or training, such as programming, data analysis, or laboratory testing. Soft skills refer to interpersonal abilities like communication, leadership, adaptability, and teamwork.
Why are professional skills important for careers and resumes?
Professional skills help employers evaluate whether a candidate can perform job responsibilities effectively. Listing relevant skills on a resume demonstrates qualifications and helps applications pass Applicant Tracking Systems used in modern hiring processes.
What professional skills do employers look for?
Employers usually value a combination of technical expertise and transferable workplace skills. Common examples include analytical thinking, communication, teamwork, leadership, time management, adaptability, and digital literacy.
How can professionals develop professional skills?
Professionals can develop skills through continuous learning, training programs, certifications, mentorship, and practical work experience. Staying updated with industry trends also helps individuals maintain relevant and competitive skills.
Editorial Process
Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.
Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.