ECOMMERCE BUSINESS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 19, 2023 - The Ecommerce Business Analyst, experienced in driving sales and customer engagement through innovative product delivery within an eCommerce setting. Utilizes Agile/Scrum methodologies and a strong grasp of UI design to enhance software development across platforms. Employs robust analytical skills to identify key metrics and leverages excellent communication skills to influence and lead cross-functional teams effectively.

Essential Hard and Soft Skills for a Standout Ecommerce Business Analyst Resume
  • Data Analysis
  • Agile/Scrum Methodology
  • User Interface Design
  • E-commerce Analytics
  • SQL
  • Business Intelligence Tools
  • Requirements Gathering
  • Process Mapping
  • A/B Testing
  • Web Analytics
  • Communication
  • Problem Solving
  • Innovation
  • Leadership
  • Time Management
  • Adaptability
  • Team Collaboration
  • Relationship Building
  • Strategic Thinking
  • Persuasiveness

Summary of Ecommerce Business Analyst Knowledge and Qualifications on Resume

1. BA in Business Administration with 3 years of Experience

  • Strong knowledge of digital industry trends as well as experience in digital marketing strategy and development is needed for success in this role.
  • Experience bringing customer-facing eCommerce or Omnichannel products to market.
  • Business analyst experience in an eCommerce business with demonstrated success in sales and/or customer use through the delivery of new/evolving products.
  • Experience with Agile/Scrum Development Methodology.
  • Strong understanding of user interface design.
  • Experience interacting with software development resources and understanding the challenges associated with developing across multiple platforms.
  • Ability to identify metrics/key performance measures and use data to drive decisions that enhance the customer experience
  • Excellent communication skills including the ability to build relationships and effectively influence across all management and organizational levels.
  • Strong problem-solving skills with insightful analysis to comprehend complex issues and downstream impact quickly
  • Demonstration of innovation and ownership through creative strategies and continuous process improvement
  • A self starter capable of taking on multiple tasks and thriving in a high pace and ambiguous working environment
  • Strong ability to clearly organize and inform global audiences at various levels with different background through excellent written and verbal communications.
  • Experience in managing and leading UAT with cross-functional teams to ensure system implementations are in compliance with business requirements.

2. BS in Information Technology with 11 years of Experience

  • Experience working as a Business Analyst on web development and Ecommerce projects
  • Experience with commerce projects in B2C and B2B environments and working through Commerce requirements
  • Experience working with Product owners to understand expectations and create detailed functional requirements.
  • Experience using team collaboration tools like JIRA / Azure DevOps for user stories and agile work.
  • Responsible to work with UX design team to define user journey and business needs
  • Experience working with DEV team and QA team along with UX team. 
  • Able to complete functional testing before UAT
  • Prior experience working with an onsite/offshore model
  • Thorough understanding of scaled agile model 
  • Demonstrable experience in software development methods, software development lifecycle and associated toolsets
  • Operational knowledge and experience within Regatta
  • Strong stakeholder management, both internal and client
  • Good understanding of Project Management processes and key delivery frameworks
  • Demonstrable drive to deliver to the highest standards and to encourage and support colleagues to do the same

3. BA in Marketing with 4 years of Experience

  • Previous experience working in the e-commerce space.
  • Understanding of basic web and email performance metrics.
  • Familiarity working in Agile software development.
  • Familiarity with foundations of HTML, CSS, Javascript
  • Strong written and verbal skills with the ability to communicate with both technical and non-technical audiences.
  • Positive attitude and a constant learner.
  • Creative thinker with strong problem solving skills.
  • Proven ability to thrive in a fast-paced collaborative team environment.
  • A sense of ownership and responsibility for successful delivery.
  • Strong work ethic that can be followed by fellow team members
  • Excellent English verbal and written communication skills

4. BS in Data Science with 6 years of Experience

  • Business Analyst, Operations and/or Project Management experience in a technology-rich environment
  • Previous experience with projects involving cross functional teams
  • Knowledge of ecommerce systems, transactions and order processing
  • Knowledge of Agile project management methodologies including SCRUM and Kanban
  • Excellent communication skills both written and verbal
  • Attention to detail and the ability to maintain quality
  • Proven organization skills with the ability to multi-task and prioritize
  • Success operating within fast-paced environment
  • Team player, open minded to different cross functional teams’ views
  • Experience with QA, Business User Testing and/or User Acceptance testing 
  • Proficient in Microsoft Office Suite, Jira, Confluence
  • Excellent computer skills, including the ability to use software for data analysis and presentations

5. BA in E-Commerce with 6 years of Experience

  • Experience in gathering requirements, conducting business analysis and writing business requirements.
  • Experience working as a Business Analyst in an Ecommerce platform focused on customer experiences. Experience with SAP-Hybris 
  • Experience working with UI/UX and Creative teams to convert design prototypes into detailed requirements.
  • Experience working with 3rd party vendors and offshore project, development and testing teams.
  • Expert in Agile and Scrum project methodologies to drive IT initiatives working with Project Management, Product Management, and various other stakeholders.
  • In-depth knowledge and experience using Project Management software, specifically JIRA and Confluence, Smartsheet, and Microsoft Project.
  • Working knowledge of MS Office products, specifically Excel, Word and PowerPoint.
  • Excellent analytical, active listening and creative problem-solving skills.
  • Ability to work on many critical projects and initiatives simultaneously.
  • Domain experience in e-commerce or digital marketing, ideally with a focus on user experience or content management
  • Experience managing Customer Portals
  • Ability to clearly transport product vision on both abstract and detailed level to different group of stakeholders
  • Excellent written and oral communication and presentation skills, as well as experience with strategic planning and project planning and implementation

6. BS in Computer Science with 5 years of Experience

  • Experience including retail merchandising, eCommerce or CPG brand management
  • Strong strategic thinking in the context of a multichannel business
  • Strong financial and analytical skills in the context of a retail business
  • Vision and passion for creating online experiences for customers
  • High integrity, and facilitates open, honest communication
  • Excellent business communication skills, both written and verbal
  • Understanding of current omni-channel retail trends
  • Passion for anticipating and satisfying consumer needs through product assortments
  • Savvy on consumer, product and fashion trends
  • Able to negotiate strongly and find "win-win" resolutions when working with partners
  • Ability to manage both large and small-scale activities
  • Experience as a Business Analyst
  • Overall IT experience with significant experience in software development
  • Proficient skills in MS Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, OneNote, OneDrive, Visio)

7. BA in Economics with 3 years of Experience

  • Hands-on and operational experience on e-Commerce platform i.e. SAP Hybris Commerce/ Magento/ Shopify/ Wordpress
  • Familiar with e-Commerce End-to-End flow
  • Familiar with system flow between e-Commerce platform and ERP system or other legacy systems
  • Basic contents designing and programing and coding skills
  • Knowledge and experience in Adobe Experience Manager 
  • Excellent problem solving skills
  • Responsible, organized and independent
  • Strong written and verbal communication skills
  • Good communications skills and collaborative teamwork attitude
  • Proficient skills with Microsoft Office Suite products
  • Ability to work independently

8. BS in Statistics with 3 years of Experience

  • Business Analyst experience
  • Experience in ecommerce platforms preferably SAP Commerce (Hybris)
  • Functional/business analyst knowledge of OOTB offerings of SAP Commerce (Hybris) 
  • Ability to plan and drive feature design workshops
  • Experience in scrum/agile development methodology
  • Experience managing a product backlog
  • Experience with web analytics tools and using data to make decisions
  • Experience with ecommerce businesses and technologies involved including ecommerce platforms, web content management, product content management tools, a/b testing tools, and web site traffic analytics platforms and tools
  • Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff
  • Superior problem-solving skills, project management, multitasking, focus on detail and comfortable taking ownership of assigned tasks
  • Healthcare, distribution and/or B2B commerce experience
  • Certified in SAP Commerce (hybris
  • Experience in Agile environment
  • Ability to work under pressure and handle complex activities

9. BA in Finance with 5 years of Experience

  • E-Commerce Business Analyst experience 
  • Experience working in hybrid agile teams using JIRA and Confluence 
  • Experience with Agile techniques such as user stories, backlog tracking and grooming, etc. 
  • Ability to apply business process and systems knowledge to solve complex business problems. 
  • Ability to distill complex concepts and business needs into prioritized, implementable value-based components. 
  • Ability to convert businessfunctional requirements into logical business rules and functional requirements. 
  • Knowledge and experience of major integration points between an e-Commerce application and ERP and financial systems like SAP, Adyen, PoS, etc. 
  • Experience with SFMC, Salesforce Commerce Cloud E-Commerce, and Amplience (CMS) is desirable. 
  • Experience with Znode (B2C) platform or .Net platform experience is desirable Excellent communication, and presentation skills. 
  • Must have strong written skills with ability to convey clear and concise thoughts and ideas. 
  • Proven ability to work with cross-functional teams and good interpersonal skills 
  • Extremely organized, diligent, detail-oriented, and self-motivated. 
  • Must have a clear vision of a projects objectives and be able to maintain a long-term view. 
  • Ability to multi-task and coordinate multiple projects releases concurrently 
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